ComAp InteliSys NT Troubleshooting Manual
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ComAp InteliSys NT Troubleshooting Manual

Modular controller
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Compact Controller for Stand-by and Parallel Operating Gen-sets
InteliGen
InteliMains
Modular Controller
Troubleshooting guide
IG-NT, IG-NTC, IG-NT-BB, IG-NTC-BB, IS-NT-BB, IS-NTC-BB,
IM-NT, IM-NT-BB, IM-NTC-BB
Software version IGS-NT-3.1.0, IM-NT-3.1.0, August 2018
TROUBLESHOOTING GUIDE
ComAp
a.s.
U Uranie 1612/14a, 170 00 Praha 7, Czech Republic
Tel: +420
246 012
111, Fax:
E-mail: info@comap-control.com, www.comap-control.com
NT
, InteliSys
NT
+266 31 66 47
NT
,
Managemant System
ISO 13485:2003
DEKRA

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Summary of Contents for ComAp InteliSys NT

  • Page 1 IM-NT, IM-NT-BB, IM-NTC-BB Software version IGS-NT-3.1.0, IM-NT-3.1.0, August 2018 TROUBLESHOOTING GUIDE Managemant System ComAp a.s. ISO 13485:2003 U Uranie 1612/14a, 170 00 Praha 7, Czech Republic Tel: +420 246 012 111, Fax: +266 31 66 47 DEKRA E-mail: info@comap-control.com, www.comap-control.com...

  • Page 2: Table Of Contents

    MCB fail / GCB fail alarm is issued after switching controller on ..........21 How to … ............................... 23 Special applications .......................... 23 – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 3 Setup your controller to work as the SPM application ..............23 List of Abbreviations ..........................24 List of Possible Events .......................... 27 – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 4: General Guidelines

    Events which contains information about alarm messages which can be displayed by a controller. This manual is intended for everyone who is concerned with operation and maintenance of gen-sets. – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 5: Available Related Documentation

    PLC functions, Virtual and Shared peripheries. Operator Guide for all hardware variation of IGS-NT Operator Guide 01-2014.pdf InteliGen NT and InteliSys NT, InteliVision 5 and InteliVision 8. Thorough description of installation and technical information about InteliGen NT, IGS-NT Installation Guide 08-2014.pdf InteliSys NT and InteliMains NT and related accessories.

  • Page 6: Troubleshooting

    Relates to IG-NTC/EEC versions of IG-NT family and to IS-NT / IS-NT-BB. Controller FW version is lower than 2.0 and/or controller was shipped from ComAp before September 2006. It is necessary to download new FW into the communication sub-processor. It can be done by sending unit to ComAp or by downloading the latest version of Peripheral modules upgrade package and following procedure described in the attached documet.

  • Page 7: Unsuccessful Controller Programming

    3. Go to File – Firmware upgrade and Cloning… – FW upgrade (default configuration)… and select firmware you would like to upload into a controller. 4. Follow instructions in the notification window: – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 8: How To Check That Can Communication Between Controllers Works

    GroupLinkLeft and GroupLinkRight setpoints (these setpoints are part of the ProcessControl group in the COX application) in a relevant IGS-NT-xy-Reference Guide. – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 9: Can Communication Does Not Work

    Installation Guide for information about CAN bus connection. Be aware that some ComAp devices has a built in 120 Ω resistor which is connected to a CAN bus if jumper next to a CAN interface is closed! Make sure that the terminating resistor jumper is closed only in devices which are at the ends of a CAN line.

  • Page 10: Controller Interface

    There may not be binary input with one of the above mentioned functions. – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 11: Some Setpoints Cannot Be Changed Even If Correct Password Is Used

    In case that configuration uploads does not help, connect InteliMonitor to the controller and check if it is in the INIT state. It is necessary to send controller to ComAp for repair if the message is displayed and controller is in the INIT state. In case that InteliVision is used, these two messages has the same meaning as “Configuration table error“:...

  • Page 12: Display Is Blank And Leds Are Neither Blinking Nor Glowing

    The language used in the controller is not supported in the display (unsupported languages with graphical characters). In this case, change the language of the controller and contact ComAp to get more information about supported graphical languages (by default Chinese and Korean).

  • Page 13: Intelivision/Intelivision 8 And Image Retention

    See the picture below: Push ESC + PgUp buttons or ESC + PgDn buttons to select mode which should be adjusted. – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 14: Synchronizing, Load Control

    IM-NT and other gen-sets are not in the same logical group. See setpoints Pwr Management: Control group (Controller cannot see each other via CAN bus). – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 15: Im-Nt Btb Connects Dead Buses Together

    REL (%). Make sure that Pwr management: #%LdResStrt x is set below Load shedding: Ld shed level so idle genset is started before load shedding output is activated. – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 16: Mgcb Is Not Closed Although Gensets Are Running

    > P + Reserve BNom Sum of the nominal power of all running gen-sets (displayed as Act Reserve BNom value by IM-NT) – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 17: Pc Software

    Setpoint setting does not match CT / VT ratio of used measurement transformer. Solution: a) Change it to correct value according to the VT/CT specification. – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 18: Power Measurement Does Not Work

    = 250 A =400x250x1= 100 kW = 100+100+100= 300 kW Example of incorrect connection with CTs swapped between phases L2 and L3: – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 19 CT polarity. The result is that total generator power displayed by controller is 100 kW. Calculation is as follows: = 400 V = 250 A = -1 =400x250x1= 100 kW = 400x250x(-1)= -100 kW – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 20: Other

    Monitor, select Set statistics, and click on button “Clear all”. Wait until all numbers lose their bold form (writing in process) and close the window. – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 21: Alarms Stays In Alarm List Even Though Fault Reset Was Used To Acknowledge Them

    This happens if breaker feedback is evaluated in controller PLC or it is connected to controller via an extension module (standard or virtual). – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 22 Check if either breaker control signal logic (e.g. GCB close/open signal) or breaker feedback signal logic (e.g. GCB feedback signal) is set correctly (BI/BO option Inverted is set correctly). – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 23: How To

    In this special case and providing the stated conditions, the message is suppressed to allow controller to work in the SPM mode. – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 24: List Of Abbreviations

    Binary Output Breaker Open & Cool-down - protection type (see application manual for details) Bus-Tie Breaker CAN1 CAN bus for ComAp extension modules (e.g. IGS-PTM) and engine ECU connection CAN2 CAN bus for communication between ComAp controllers and communication modules connection (e.g. I-LB+) Application for Complex Systems where actions are taken by a PLC and controller only follows orders =>...
  • Page 25 Voltage Transformer Setting of setpoints (with this character in front of them) is shared between – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 26 CAN2 – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

  • Page 27: List Of Possible Events

    To check module communication activity look at the Tx and Rx LEDs of the CAN bus port. Fast flashing means that – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 28 "see" each other – check CAN16/CAN32 values on the Power management screen (each controller is indicated by 1 on the position given by its address) – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 29 Gener protect: EarthFaultCurr and EthFltCurr del setpoints. Setpoint EarthFltCurrCT from Basic settings group of setpoints is related to this – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 30 D+ terminal is lower than 80% of controller power supply voltage and it means that battery is no longer charged. Check function engine alternator – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 31 Start blocking This message means that a binary input with Startblocking function is active and engine start is blocked. If active, – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 32 Check setting of setpoints in the Sync/Load ctrl and Volt/PF ctrl groups. Frequency regulation loop, Angle regulation loop and Voltage regulation loop are active – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 33 Gener protect: Reverse power and ReversePwr del setpoints. This alarm means that either engine speed/power control does not work properly or – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 34 (this condition applies only if BusL Volt prot is set to ENABLED). This alarm is issued if voltage protections are based on – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 35 FixVoltProtSel is set to PHASE-NEUTRAL. BusR L1, L2 or L3 over Right bus L1, L2 or L3 voltage was over the BusRight >V – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 36 Bus protect: Bus < Hst and Bus V del setpoints. This alarm is issued if voltage protections are based on phase – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 37 ProcessControl: Island enable; ParallelEnable; Synchro enable; MF start enable setpoints setting is the reason why this alarm is issued. See OFF-MAN-AUT mode chapter in IM-NT-MCB-MGCB – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 38 High left bus overload means short reaction time whereas low left bus overload means longer reaction time. – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 39 (swap transformer coil leads connection). M ph+L neg Wrong mains phases sequence , additionally one phase – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 40 Password set Controller password was set Password chng Controller password was changed PassInsertBlck Break through password function – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 41 PeakLevelStop and PeakAutS/S del for information about this function. Gen PMS start Genset was started by Power Management Gen PMS stop Genset was stopped by Power Management – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...
  • Page 42 See setpoints Mains protect:VectorS prot and VectorS limit. Other CB trip Other CB on bus was tripped. This information is available for breakers which are controlled by a ComAp controller (IG/IS-NT or IM-NT). GCB opened GCB was opened GCB closed...
  • Page 43 IDch and Dngl strings or controller serial number and Password Decode number (Pwd.Dec.). You can exchange battery by yourself, but ComAp would not be responsible for controller damage caused by battery exchange then. See our AS08 – Battery exchange process r1 manual for instructions, if you would like to exchange controller battery by yourself.
  • Page 44 Check either mains transformer or generator phases connection, one of transformer or generator phases is connected the other way round (swap transformer or generator coil leads connection). – Troubleshooting Guide, InteliGen , InteliSys , InteliMains SW version IGS-NT-3.1.0, IM-NT-3.1.0, ©ComAp – August 2018 IGS-NT Troubleshooting Guide.pdf...

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