HotSpring LIMELIGHT Prism Owner's Manual page 37

TROUBLESHOOTING
Should you experience any problem, do not hesitate to contact your authorized HOT SPRING dealer. Here are some tips to help you to diagnose and rectify
some more common sources of trouble yourself, if you choose to do so.
Problem
Entire spa is inoperative
Spa does not heat; jets and light
operate
Jets weak or surging
Light inoperative
Ready indicator icon is flashing
ALERT POWER
Spa is Ready Blue On
Spa is not Ready Blue On
Check Salt System Blue On
Salt System Alerts- Blue On
Offline
No Flow Fault Blue On
Pressure Sw Error
Cool Zone Fault- Blue On
Heat Only
Accessories Fault Blue On
Protection Mode
FLASH
Control Sensor Fault Blue On
Heater Power Fault OFF
Logo Comm Fault White
Green
Power Up
Blue
White
*Status shown only if accessory is installed
GENERAL OPERATION TROUBLESHOOTING GUIDE
Probable causes
• Power failure
• GFCI tripped
• Heater high-limit thermostat tripped
• Spa lock activated
• Integrated pressure switch open
• Circulation pump thermal cut-off tripped
• Spa water level too low
• Filters clogged
• COMFORT CONTROL lever closed
• Spa lock activated
• Light wiring or assembly is faulty
• Temperature sensor problem
LOGO LIGHT TROUBLESHOOTING GUIDE
READY
Green On Green On
OFF Green On
Green On/Off Yellow On
Green On/Off Yellow
Green On/Off
Green On/Off
Green On/Off
Red Red
FLASH
OFFff Red
Green On/Off Yellow
White
Red Red
Green
Blue
White
Solutions
• Check power source
• Reset GFCI; call for service if it will not reset
• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filters. If tripping continues, call for service.
• Deactivate spa lock
• Check for clogged filters. Integrated pressure switch will reset when the flow of water
through the heater has been restored. Call for service if the heater trips frequently.
• Check for clogged filters or air locks in plumbing. Disconnect power to the spa, allow
circulation pump to cool. Circulation pump thermal cut-off will reset when pump has cooled
and power is reapplied. Call for service if circulation pump thermal cut-off trips frequently.
• Add water
• Clean filters
• Open COMFORT CONTROL lever
• Deactivate spa lock
• Replace light assembly
• Disconnect power for at least thirty seconds. If blinking continues, call for service.
STATUS
Temperature within +/- 2 degrees F, Heater Available, Salt
System Functioning*
Temperature not within +/- 2, Heater Available, Salt System
Functioning*
Salt System reminders. Salt System remains functioning*
Flash Salt System Fault or Offline/Not Functioning (Low/High salt,
Salt System Fault)*
Yellow Heater off – Control Panel => Check and Clean Filter, =>
Flash Call for Service if necessary
Yellow Cool Zone detected, but reporting internal fault. Spa uses
Flash own heater only*
=> Call for Service
Yellow Accessories power off, fault detected. No Salt System, no
Flash music, no lights => Call for Service
Red High Limit fault, heater relay fault, internal fault detected
(Heater, Jets off, Circulation on) => Call for Service
FLASH
FLASH Heater off => Call for Service
Flash Heater off- No power detected => Call for Service
If Logo communication error. Spa status not known! Call
White
for Service
Red
Green
Steps thru Red-Green-Blue-White color sequence at power
up.
Blue
White
Page 34
SPA STATE / ACTION
Service Information
LCD Message
(On Salt Screen)
(On Salt screen)
E2: NO FLOW-
CHECK FILTER
E4:
PERIPHERAL
FAULT
E11-16: COOL
ZONE OFFLINE
(Protection Mode
Screen)
E5: SENSOR
FAULT
E6: NO HEATER
PWR