Troubleshooting Chart - Lippert Components Solera Installation And Owner's Manual

Troubleshooting Chart

What is Happening?
Awning won't open or close�
Awning pitch won't stay in the flat position.
Awning doesn't close all the way�
Lights won't work�
Awning seems to wobble when extending or
retracting�
Awning works in the opposite direction of
what switch shows�
Awning rolls up backward�
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Solera
Smart Arm
Installation and Owner's Manual
(For Aftermarket Applications)
If optional travel locks are installed, make sure that they have been
unlocked�
Verify the fuse is good�
Motor overheated, thermal breaker has tripped, auto resets once cooled�
Check for power at the motor when the switch is in the extended or
retracted position�
Check for bad gas strut�
Check pitch arm bolt for proper tension� High winds can cause the pitch
arm to deviate from the flat position due to the built-in safety feature of
the awning�
Make sure all three washers are in the proper location of the pitch arm�
The awning is considered completely closed as long as the outer arm is
overlapping the mount arm� This overlap can vary�
Motor overheated, thermal breaker has tripped, auto resets once cooled�
Verify the fabric is square from the unit to roll tube and is rolling up
straight on the roll tube�
There is a resettable fuse that can take up to 30 seconds to reset�
Make sure to have 12V DC to the red wire on the light�
Double check power coming out of the touch pad�
Make sure the bolts that hold the head to the support arm assemblies
are tight�
Make sure the end caps are seated properly on the roll tube�
Make sure the shaft coming out of the head going to the end cap
isn't bent�
Make sure the mount arms are properly secured to the wall�
Make sure no part of the support arm assemblies is bent�
Make sure the wear collar spacers are all properly located in the
support arm assemblies�
Wires going to awning have been reversed or switched� Reverse the
wires�
This is not a defect� To correct the fabric orientation, simply operate
the awning in the retract direction and the awning will then extend to its
correct orientation and normal operation can resume�
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Awning
®
™
What Should Be Done?
CCD-0001253
Rev: 11�15�18