Call Control - Samsung OfficeServ User Manual

Parameters of the [Contact Information] tab are described below:
Parameter
Internal Inbound
Calls
External Inbound
Calls
Outbound Calls

Call Control

This tab is used to determine how the OfficeServ Operator should handle the current call when
a common call or a held call arrives while the user is busy.
Parameters of the [Call Control] tab are described below:
Parameter
Hang up the connected call
Hold the connected call
If an intercom call arrives, the system retrieves the CID data from the
DB.
If an external call arrives, the system retrieves the CID data from the
DB.
- Search CLI Table for external calls, if a match has not found in the
Smart Console phonebook: If the CID is not found on the DB, the
system attempts to retrieve the information from the CLI data of the
iDCS system.
If the call was originated from an operator, the system retrieves the CID
data from the DB.
Hangs up the current call and answers the new call.
Automatically holds the current call and answers the new
call.
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Description
Description
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