Toshiba Strata CIX User Manual page 61

F
IELD
External Calls
Incoming Talk Time
External Talk Time
Total Talk Time
Notes
• A user can select a date from current date to 30/31 days prior to the current date to
view the call statistics.
• A user can print statistics for the current page or for a range of dates.
• A user can export statistics for the current page or for a range of dates to an Excel
spreadsheet and save it as an Excel file.
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To display call statistics for any specific day
1. From the View pane click on the Call Statistics icon. Call Statistics view displays.
2. Enter a date to view the statistics. The default view is today's date.
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To print call statistics
1. From the View pane click on the Call Statistics icon. Call Statistics view displays.
2. Click the Print icon. A dialog box appears offering choices for printing.
3. Select either print Current page or enter a range of dates to print the reports.
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To export data to Excel
1. From the View pane click on the Call Statistics icon. Call Statistics view displays.
2. Click the Excel icon. A dialog box appears.
3. Enter a date range.
4. Browse to select the location for the Excel file.
Strata CIX Attendant Console
The number of external incoming calls received per hour.
The talk time in seconds for incoming calls received per
hour.
The talk time in seconds for external calls received per
hour.
The total talk time in seconds for all calls received per hour.
12/06
D
ESCRIPTION
Call Statistics
Call Statistics View
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