Call Processing
Making a Call
Directory Dialing
The Directory tab lists the names, extensions, status, Voice Mail (VM) box, and
additional phone numbers of everyone in the directory. The information in the
directory is entered from the User Directory (see
stored in the CIX Attendant Console Database.
The status icons are the same as the BLF/DSS. There's also a field for Notes (far
right, not shown) on each entry.
1. Press Next Tab on the keyboard to select the Directory tab or after answering a
call, begin entering the name or number.
2. Use the up or down arrows on the keyboard to select an individual.
3. Press Release/Transfer (Enter) key on the keyboard.
...or
1. Click the Directory tab (shown below).
2. Double click on an entry or select an entry and press Release/Transfer (Enter)
on the keyboard.
Note If you dial a number that your console is not permitted to use, "Invalid" displays
in the grey area above "Name."
18
Chapter 3 – User
Directory). It is
Strata CIX Attendant Console
6219
12/06