Call Statistics View - Toshiba Strata CIX User Manual

Call Statistics

Call Statistics View

Call Statistics View
Call Statistics View consists of an edit box with a spin control for selecting the date for
past 30 days and a list of statistics collected for each hour of the day.
The following statistic attributes are displayed in columns of the statistics list:
Date
Time
1st Qtr CIQ
2nd Qtr CIQ
3rd Qtr CIQ
4th Qtr CIQ
Internal Calls
48
F
IELD
The date of the statistics was collected.
The time (every hour) of the statistics or the console's start
up time.
The maximum number of calls in queue for the first 15
minute interval.
The maximum number of calls in queue for the second 15
minute interval.
The maximum number of calls in queue for the third 15
minute interval.
The maximum number of calls in queue for the fourth 15
minute interval.
The number of internal incoming calls received per hour.
D
ESCRIPTION
Strata CIX Attendant Console
6160
12/06