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3. During the Guarantee period, the Manufacturer shall remove any
defects, free of charge, by repairing or replacing (at the sole
Possibility to change the configuration of the following
discretion of the Manufacturer) any defective components of the
parameters [30 - 33].
Device with new or regenerated components, that are free of
defects. When the repair impossible, the Manufacturer reserves the
0 - DEACTIVATION - the device does not respond to alarm data
right to replace the device with a new or regenerated one, which shall
frames
be free of any defects and its condition shall not be worse than the
1 - ALARM RELAY ON - the device turns on after detecting an
original device owned by the Customer.
alarm
2 - ALARM RELAY OFF - the device turns off after detecting an
4. In special cases, when the device cannot be replaced with the
alarm
device of the same type (e.g. the device is no longer available in the
3 - ALARM FLASHING - the device periodically changes its status
commercial offer), the Manufacturer may replace it with a different
to the opposite, when it detects an alarm within 10 min.
device having technical parameters similar to the faulty one. Such
activity shall be considered as fulfilling the obligations of the
Manufacturer. The Manufacturer shall not refund money paid for the
device.
Parameter No. 30 - General Alarm, set for relay no. 1.
5. The holder of a valid guarantee shall submit a guarantee claim
Default value: 3[byte] ALARM FLASHING
through the guarantee service. Remember: before you submit a
guarantee claim, contact our technical support using telephone or
e-mail. More than 50% of operational problems is resolved remotely,
saving time and money spent to initiating guarantee procedure. If
Parameter No. 31 - Alarm of flooding with water, set for relay
remote support is insufficient, the Customer shall fill the guarantee
no. 1.
claim form (using our website - www.fibaro.com) in order to obtain
Default value: 2[byte] ALARM RELAY OFF
claim authorization.
When the guarantee claim form is submitted correctly, the Customer
shall receive the claim confirmation with an unique number (Return
Merchandise Authorization -RMA).
Parameter No. 32 - Smoke, CO, CO2 Alarm. Set for relay no. 1.
6. The claim may be also submitted by telephone. In this case, the
Default value: 3[byte] ALARM FLASHING
call is recorded and the Customer shall be informed about it by a
consultant before submitting the claim. Immediately after submitting
the claim, the consultant shall provide the Customer with the claim
number (RMA-number).
Parameter No. 33 - Temperature Alarm, set for relay no. 1.
7. When the guarantee claim form is submitted correctly, a
Default value: 1[byte] ALARM RELAY ON
representative of the Authorised Guarantee Service (hereinafter as
"AGS") shall contact the Customer.
8. Defects revealed within the guarantee period shall be removed
Parameter No. 39 - Active flashing alarm time.
not later than 30 days from the date of delivering the Device to AGS.
Default value: 600
The guarantee period shall be extended by the time in which the
Device was kept by AGS.
Available configuration parameters: [1-65535][ms]
9. The faulty device shall be provided by the Customer with complete
VI Additional Functionality
standard equipment and documents proving its purchase.
10. Parts replaced under the guarantee are the property of the
Operating alarm data frames
Manufacturer. The guarantee for all parts replaced in the guarantee
process shall be equal to the guarantee period of the original device.
Fibaro system allows user to set response of devices to alarm
The guarantee period of the replaced part shall not be extended.
situations
(response
to
data-frames ALARM_REPORT
and
SENSOR_ALARM_REPORT) Fibaro switch responds to the
11. Costs of delivering the faulty device shall be borne by the
following types of alarms:
Customer. For unjustified service calls, the Service may charge the
Customer with travel expenses and handling costs related to the
• General Purpose Alarm - GENERAL PURPOSE ALARM [0x00]
case.
• Smoke Alarm - ALARM CO2 [0x02], ALARM CO [0x01], ALARM
SMOKE [0x03]
12. AGS shall not accept a complaint claim only when:
• Water Flooding Alarm - ALARM WATER [0x05]
• the Device was misused or the manual was not observed,
• Temperature Alarm - ALARM HEAT [0x04]
• the Device was provided by the Customer incomplete, without
accessories or nameplate,
Alarm data-frames are sent by devices that are system sensors (e.g.,
• it was determined that the fault was caused by other reasons than
flood sensors, smoke detectors, motion detectors, etc.).
a material or manufacturing defect of the Device
• the guarantee document is not valid or there is no proof of
The device may respond in the following manner to received
purchase,
data-frames (settings are configured in configuration parameters,
see section V Configuration ):
13. The Manufacturer shall not be liable for damages to property
caused by defective device. The Manufacturer shall not be liable for
• 0 - DEACTIVATION - the device does not respond to alarm data
indirect, incidental, special, consequential or punitive damages, or
frames
for any damages, including, inter alia, loss of profits, savings, data,
• 1 - ALARM ON - the device turns on after detecting an alarm
loss of benefits, claims by third parties and any property damage or
• 2 - ALARM OFF - the device turns off after detecting an alarm
personal injuries arising from or related to the use of the Device.
• 3 - ALARM FLASHING - the device periodically changes its status
to the opposite when it detects an alarm (lights on/off alternately)
14. The guarantee shall not cover:
• mechanical damages (cracks, fractures, cuts, abrasions, physical
VII Operating Fibaro Switch
deformations caused by impact, falling or dropping the device or
other object, improper use or not observing the operating manual);
• damages resulting from external causes, e.g.: flood, storm, fire,
Fibaro Switch may be operated using the following control elements:
lightning, natural disasters, earthquakes, war, civil disturbance, force
majeure, unforeseen accidents, theft, water damage, liquid leakage,
− any controller compatible with the system (e.g. Home Center
controller)
battery spill, weather conditions, sunlight, sand, moisture, high or low
temperature, air pollution;
− a mobile phone (e.g. iPhone and phones from other manufacturers
• damages caused by malfunctioning software, attack of a computer
with appropriate software)
− tablet (such as iPad)
virus, or by failure to update the software as recommended by the
Manufacturer;
− PC, using a web browser
• damages resulting from: surges in the power and/or telecommuni-
− push-buttons connected to inputs S1 and S2
− service button B, located inside the housing (activates learn mode)
cation network, improper connection to the grid in a manner
inconsistent with the operating manual, or from connecting other
devices not recommended by the Manufacturer.
VIII Procedures for malfunctions
• damages caused by operating or storing the device in extremely
adverse conditions, i.e. high humidity, dust, too low (freezing) or too
The device does not respond to a pre-programmed transmitter:
high ambient temperature. Detailed permissible conditions for
operating the Device are defined in the operating manual;
• Make sure that the maximum range is not exceeded and the signal
• damages caused by using accessories not recommended by the
path is not obstructed by metal surfaces such as metal cabinets, etc.
Manufacturer
• Make sure the device is not in the programming mode, or repeat
• damages caused by faulty electrical installation of the Customer,
the programming process.
including the use of incorrect fuses;
• Or repeat the programming process.
• damages caused by Customer's failure to provide maintenance and
servicing activities defined in the operating manual;
• damages resulting from the use of spurious spare parts or
IX Guarantee
accessories improper for given model, repairing and introducing
alterations by unauthorized persons;
• defects caused by operating faulty Device or accessories.
1. The Guarantee is provided by FIBAR GROUP S.A. (hereinafter
"Manufacturer"), based in Poznan, ul. Lotnicza 1; 60-421 Poznan,
15. The scope of the guarantee repairs shall not include periodic
entered in the register of the National Court Register kept by the
maintenance and inspections, in particular cleaning, adjustments,
District Court in Poznań, VIII Economic Department of the National
operational checks, correction of errors or parameter programming
Court Register, no. 370151, NIP 7811858097, REGON: 301595664.
and other activities that should be performed by the user (Buyer).
The guarantee shall not cover natural wear and tear of the Device
2. The Manufacturer is responsible for equipment malfunction
and its components listed in the operating manual and in technical
resulting from physical defects (manufacturing or material) of the
documentation as such elements have a defined operational life.
Device for 12 months from the date of its purchasing.
16. If a defect is not covered by the guarantee, the Manufacturer
reserves the right to remove such defect at its sole discretion,
repairing the damaged or destroyed parts or providing components
necessary for repair or replacement.
17. This guarantee shall not exclude, limit or suspend the Customer
rights when the provided product is inconsistent with the purchase
agreement.
This Device may be used with all devices
certified with Z-Wave certificate and should be
i
compatible with such devices produced by
other manufacturers.
Any device compatible with Z-Wave may be added
to Fibaro system.
FIBARGROUP
FIBARO
In case of any technical questions contact customer service centre
in your country.
www.fibargroup.com
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