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RETURNING A DEFECTIVE UNIT
NOTE: If the defective unit is under warranty, please follow return instructions provided in this section.
If the unit is out of warranty, please discard any replaced part.
• Do not return an out-of-warranty controller to Tridium.
For proper credit on an in-warranty unit, ship the defective unit to Tridium within 30 days.
Prior to returning the unit, contact one of the following Tridium offices to obtain a return authorization (RMA) number and other
instructions. Please provide:
• Product model • Serial number • Nature of the defect • Purchase order number to secure RMA
United States
Phone: 804-254-7086, ext. 11
Return to:
Tridium, Inc.
2256 Dabney Road, Suite C
Richmond, VA 23230
Attn: Return Department RA# ________
Asia/Pacific
Phone: +65 6887 5154
Address:
Tridium Asia Pacific Pte Ltd
17 Changi Business Park Central 1
Honeywell Building
Singapore 486073
Attn: Return Department RA# __________
Sales: (Australia/Asia Pacific):
Phone: +61 4 1264 4234
WEB/CP-202-XPR AND WEB/CP-602-XPR CONTROLLERS
E-mail for RMA: rma@tridium.com
Fax: +65 6887 5342
E-mail for technical support:
Attn: Mr Lim Hoon Chat, Engineering Mgr.
E-mail: mhodder@tridium.com
31
hclim@tridium.com
95-7775—01
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