DSC LE4000 Installation Manual page 21

General Troubles With Your System
The control panel is displaying a tele-
phone line trouble condition
The control panel displays a com-
munication trouble condition
No signals are received at the cent-
ral station but no trouble condition is
displayed
Not receiving internal signals gen-
erated directly from the LE4000
The phone line is seized when the
LE4000 is connected
General Information
Removing/Connecting the
antenna
Enrolling a LE4000
SIM card activation period
Checking SIM status
Critical Shutdown on LE4000
backup battery (with no DC input
applied)
Swinger Shutdown for LE4000
Troubles
Test this product at least once a year.
Ensure T1 and R1 of the LE4000 are wired to the TIP and RING terminals of the control
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panel.
If the LE4000 is being used as the primary communicator, the blue light will always be
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OFF.
If the LE4000 red light is FLASHING, refer to the troubleshooting chart in this guide.
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Ensure the panel is programmed for Contact ID or SIA.
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Ensure the control panel does not indicate a TLM trouble condition.
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If the LE4000 red light is FLASHING, refer to the troubleshooting chart in this guide.
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Ensure the control panel has a central station phone number programmed.
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Ensure the control panel has the correct account number programmed.
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Verify the reporting codes are programmed or the auto Contact ID/SIA option is
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enabled.
Ensure the control panel communicator is enabled.
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Connect a handset to T1 and R1 of the LE4000 in monitor mode to verify the control
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panel is trying to communicate.
Ensure the LE4000 was initialized with the correct account number. This can be checked
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by logging into the C24 Communications website.
Ensure no trouble conditions are present.
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Verify correct phone line wiring.
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Ensure the Ringer Equivalency Number (REN) is not being exceeded on the line.
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To remove the antenna from the LE4000, turn the antenna counter-cloclwise to unscrew
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the antenna from the connector.
To install the antenna, turn the antenna clockwise to attach it to the antenna connector.
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The LE4000 can also be enrolled using the C24 Communications website
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(www.connect24.com) or the C24 Communications mobile site (m.connect24.com).
SIM card actication can take up to 24 hours. However, activation typically takes less than an
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hour.
Go to www.connect24.com and login. A search can be performed for a specific account and
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its current status.
SIM status can also be checked through the GVRU.
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If the LE4000 backup battery is used and is below 6VDC, the unit will go into critical
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shutdown.
The critical shutdown state is indicated by the red LED flashing, followed by the blue and two
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green lights flashing.
The LEDs continue to flash in this sequence until the battery is charged above 6.5VDC.
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Trouble events can send a maximum of 4 troubles and restorals per day.
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Swinger Shutdown only affects signal transmissions, not the functionality of the LE4000
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LEDs or PGM outputs.
Swinger shutdown is reset at midnight or upon a full power cycle of the LE4000.
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Section 7: Troubleshooting Guide