Troubleshooting - Shure ULXD Quick Start Instructions

ULXD ULX-D Digital Wireless Microphone System
Updating the Transmitter
1. To upload the firmware to the transmitter, go to DEVICE UTILITIES>TX
FW UPDATE on the receiver.
Managing the ULXD Receiver with Wireless Workbench 6
Adding a computer running Wireless Workbench
for remote control and monitoring of the receiver.
Visit: www.shure.com/wwb to download Wireless Workbench 6 software.
Managing and Monitoring Receiver Settings
Manage and monitor receiver settings by opening the Monitor tab in Wireless
Workbench. Click on the Settings button to show or hide the full Properties
window.
1. Click on the Monitor tab to view the Device Chooser.
2. From the Device Chooser, click on a channel to select.
3. Click on Properties to open the Properties window.
① RF and Audio Meters
Displays: current levels, band, TV, and TX Overload
② Transmitter Settings
Displays: RF Power, Tx Type, Tx Offset, Tx Lock
③ Frequency Settings
Use drop-down to edit value
④ Encryption Icon
Illuminates when Encryption is enabled
⑤ Receiver Output Mute
Click on the mute button to enable mute
⑥ Receiver Gain Setting
Use drop-down to edit value
⑦ Custom Groups
Click to enter custom group settings

Troubleshooting

Issue
No Sound
Faint sound or distortion
Lack of range, unwanted noise bursts, or
dropouts
Cannot turn transmitter off or change
frequency settings, or can't program receiver
Encryption error message
Power
Make sure that the receiver and transmitter are receiving sufficient voltage.
Use the 15 V DC power supply furnished with the ULXD4 receiver. Check
the battery indicators and replace the transmitter batteries if necessary.
20/29
®
6 to the network allows
See Solution...
Power, Cables, or RF
Gain
RF
Interface locks
Encryption Mismatch
2. Place the transmitter on its side and align the IR ports.
3. Press ENTER on the receiver to begin the download to the transmitter.
IR ports must be aligned for the entire download, which can take 50
seconds or longer.
⑧ IR Presets
Click to configure transmitter IR presets
⑨ Utilities Tab
Accesses Utility settings
⑩ Network Tab
Set network mode, view: IP address, Subnet, MAC, Firmware version
⑪ Advanced RF Settings
Enable High Density mode or Antenna Bias
⑫ Encryption
Enable/Disable Encryption
⑬ Locks
Lock/Unlock: Menu, Gain, Power, Scan/Sync
Viewing the Receiver in WWB6 Inventory
Click on the Inventory tab to view the receiver channels. Double-click on
parameters to enable editing.
Tip: Clicking on the receiver Icon next to the Model flashes the front panel
LEDs for remote identification.
Hardware Identify
Hardware Identify is a useful feature for remotely discovering and identifying
networked components that appear in WWB6 inventory. For example, indi-
vidual receivers located on a stage can be identified remotely in the WWB6
inventory window by pressing the control wheel on the receiver. When the
control wheel is pressed, the corresponding receiver icon in WWB6 will flash
to identify the location of the receiver.
Gain
Adjust the system gain on the front of the receiver. Ensure the output level
(XLR output only) on the back of the receiver corresponds to the input of the
mixing console, amplifier, or DSP.
Cables
Check that all cables and connectors are working correctly.
Interface Locks
The transmitter and the receiver can be locked to prevent accidental or
unauthorized changes. A locked feature or button will produce the Locked
screen on the LCD panel.
Encryption Mismatch
Re-sync the receiver and transmitter after enabling or disabling encryption.
Shure Incorporated
2017/10/04