Internet Access - ZyXEL Communications WAH7608 User Manual

If this does not work, you have to reset the device to its factory defaults. To reset your WAH7608 press the
4
power button and release it when the OLED screen displays Reset.

15.4 Internet Access

I cannot access the Internet through a 2G/3G/4G wireless WAN connection.
Make sure you insert a 4G SIM card into the card slot before turning on the WAH7608.
1
If your SIM card has a PIN code, use LTE Ally or connect to the web configurator (http://192.168.1.1)
2
using the user name (Default: admin) and password (Default: 1234) to unlock your SIM card. When your
SIM is locked the Unlock SIM card screen is one of the first screens that appears in LTE Ally.
Make sure your mobile access information (such as APN) is entered correctly. You can check this in LTE
3
Ally or the web configurator (http://192.168.1.1). Using LTE Ally, tap on to the Settings icon and then on
APN Configuration. The APN fields are case-sensitive, so make sure [Caps Lock] is not on. Check with
your service provider for the correct APN if you don't have it.
Make sure your SIM card's account is valid and has an active data plan. Check your service contract or
4
contact your service provider directly.
Make sure your data plan has not reached its limit.
5
If you are using a pre-paid SIM card, insert the SIM card on another mobile device to check if the SIM
6
card still works. If the SIM card works without any problems on another mobile device, contact the
vendor. Otherwise, contact your service provider.
Make sure you are in the ISP's coverage area.
7
If the problem continues, contact your ISP.
8
I cannot access the Internet anymore. I had access to the Internet (with the WAH7608), but my
Internet connection is not available anymore.
Reboot the WAH7608.
1
Make sure the WAH7608's WiFi network is enabled. You can enable WAH7608's WiFi network by pushing
2
the button WPS on the WAH7608 or using the Web Configurator.
Make sure your SIM card's mobile data is enabled. Check this on LTE Ally by tapping on the Settings icon
3
in the Home screen. If the WAH7608 Mobile Data button is gray it's disabled, tap on it to enable your
mobile data.
If you have set a data limit, make sure you have not reached it yet. Check your data left in the Home
4
screen on LTE Ally.
If the problem continues, contact your ISP.
5
Chapter 15 Troubleshooting
WAH7608 User's Guide
121