Page 1 User’s Guide Multy U/Plus/X/Mini/M1 AC/AX WiFi System Models: WSR30, WSQ60, WSQ50, WSQ20, WSM20 Default Login Details Version 2.4.0 Edition 2, 1/2022 Zyxel App Zyxel Multy myZyxelCloud https://mycloud.zyxel.com Account Copyright © 2022 Zyxel and/or its affiliates. All Rights Reserved.
Page 2 IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE. Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your app version. Every effort has been made to ensure that the information in this manual is accurate.
Page 3: Table Of Contents
Table of Contents Table of Contents Table of Contents ..........................3 Chapter 1 Get to Know Your Multy WiFi System ....................8 1.1 Overview ............................8 1.2 Applications for the Multy Device ....................10 1.3 Operating Modes for the Multy Device ..................12 1.3.1 Standard (Router) Mode ......................
Page 4 Table of Contents 3.13 Share WiFi Name and Password with a QR Code ..............65 3.14 Set a WiFi Schedule for Clients ....................67 3.15 Pause Internet Access for an Individual Client ................. 73 3.16 Pause or Resume Internet Access for a Group ................. 76 3.17 Check your Multy Device’s Configuration Details ..............
Page 5 Table of Contents 6.9 Bridge Mode Status Screen ......................131 Chapter 7 Multy M1 Web Configurator Tutorials .....................132 7.1 Overview ............................132 7.2 Run a Speed Test .......................... 132 7.3 Configure the Multy Devices in a Mesh Network ..............134 7.4 Configure Main WiFi Networks ....................
Page 6 Table of Contents 9.2 Power, Hardware Connections, and LEDs ................. 191 9.3 Multy Device Access and Login ....................192 9.4 Internet Access ..........................193 9.5 Resetting the Multy Device to Its Factory Defaults ..............194 9.6 WiFi Connections .......................... 194 9.7 OpenVPN Problems ........................
Page 7 The Multy Series User’s Guide...
Page 8: Get To Know Your Multy Wifi System
H A P T E R Get to Know Your Multy WiFi System 1.1 Overview Zyxel Multy WiFi System allows you to quickly set up and monitor your WiFi network using the Zyxel Multy app. You can install two or more Multy Devices in a Multy WiFi System, also called a Multy Site, to extend the range of your existing wired network without additional wiring.
Page 9 Multys help relay communications from wireless clients to the primary Multy and router. Multy devices include the following: • Multy Plus (WSQ60) • Multy X (WSQ50) • Multy Mini (WSQ20) • Multy U (WSR30) • Multy M1 (WSM20) Table 1 Differences between Multy devices MULTY PLUS MULTY X...
Page 10: Applications For The Multy Device
MULTY X MULTY MINI MULTY U MULTY M1 FEATURE (WSQ60) (WSQ50) (WSQ20) (WSR30) (WSM20) Number of internal antennas 2.4G BLE (Bluetooth Low Energy) E-label Amazon Alexa The Quick Charge function is a fast charging technology that allows you to charge your device through a USB port within a short period of time.
Page 11 Chapter 1 Get to Know Your Multy WiFi System Guest WiFi The Multy Device allows you to set up a guest WiFi network where users can access the Internet through Multy Device, but not to other networks connected to it. OpenVPN Server/Client OpenVPN is a VPN protocol which is open source and free of charge.
Page 12: Operating Modes For The Multy Device
Chapter 1 Get to Know Your Multy WiFi System IPv6 and IPv6 Firewall IPv6 (Internet Protocol version 6), is designed to enhance IP address size and features. The increase in IPv6 address size to 128 bits (from the 32-bit IPv4 address) allows up to 3.4 x 10 IP addresses.
Page 13: Bridge Mode
Chapter 1 Get to Know Your Multy WiFi System Figure 4 Standard Mode Example Auto-IP Change When the Multy Device (A) gets a WAN IP address or a DNS server IP address which is in the same subnet as the LAN IP address 192.168.123.1, Auto-IP Change allows the Multy Device to change its LAN IP address to 10.0.0.1 automatically.
Page 14: How To Manage Your Multy Sites
Chapter 1 Get to Know Your Multy WiFi System Figure 6 Bridge Mode Example 1.4 How to Manage Your Multy Sites You can use the following way to manage your Multy WiFi System. • Web Configurator. This is recommended for everyday management of Multy Devices using a (supported) web browser.
Page 15: Chapter 2 Hardware
H A P T E R Hardware 2.1 Hardware Connections Use the included power cable to connect the Multy Device’s power port to a power outlet. If you are installing the first Multy Device, connect the Internet port of the Multy Device to a broadband modem or router that is connected to the Internet.
Page 16 Chapter 2 Hardware Figure 9 WSR30 Rear Panel Multy WiFi System User’s Guide...
Page 17: Hardware Installation
MOUNTING PLACEMENT HANGING MULTY PLUS (WSQ60) MULTY X (WSQ50) MULTY MINI (WSQ20) MULTY U (WSR30) MULTY M1 (WSM20) 2.2.1 Wall Mounting Use the wall mounting method to install your Multy Device. See Table 4 on page 17 for more information.
Page 18 Chapter 2 Hardware Use the mounting base to mark two holes on the wall. Drill two holes at the distance of 53.40 mm. Figure 11 WSM20 Mounting Distance Insert the anchors and then screw the mounting base into the wall using the screws of the required specs as shown below.
Page 19 Chapter 2 Hardware Figure 13 Slide the WSM20 Down Figure 14 Secure the WSM20 to the Mounting Base Multy WiFi System User’s Guide...
Page 20 Chapter 2 Hardware 2.2.1.2 WSM20 Removal There are two hooks on the WSM20. Use a thin object to press the hooks down on the front and rear panel of the WSM20 to release the WSM20 from the mounting base. Figure 15 The hook on the front panel Figure 16 The hook on the back panel 2.2.1.3 WSQ60 / WSQ50 / WSQ20 Wall/Ceiling Mounting If your Multy Device comes with mounting holes at the bottom, you can use mounting brackets to...
Page 21 Chapter 2 Hardware Figure 17 WSQ50/WSQ60 Mounting Holes Mounting Holes Figure 18 WSQ20 Mounting Holes Follow these steps for WSQ60 / WSQ50 / WSQ20 wall or ceiling mounting: Use the mounting base to mark four holes in the wall or ceiling. Drill the holes and insert the anchors. Multy WiFi System User’s Guide...
Page 22 Chapter 2 Hardware Screw the mounting base into the wall or ceiling. Figure 19 WSQ20/50/60 screw specifications Line up the Multy’s base hole with the mounting base screw. Gently turn the Multy clockwise until it is secured to the mounting base. Multy WiFi System User’s Guide...
Page 23: Leather Strap Hanging
• You can attach the leather strap to the hole at the top of your Multy Device to hang it to a wall or ceiling, as shown in Figure 20 on page Figure 20 WSR30 Leather Strap 2.2.3 Desk Placement You may place your Multy Device on a desk, table, shelf, and so on. See...
Page 24: Wps Button
Chapter 2 Hardware 2.3 WPS Button You can use the WPS button to quickly set up a secure WiFi connection between the Multy Device and a WPS-compatible client device by adding one device at a time. See Table 1 on page 9 for more information.
Page 25: Reset The Multy Device Back To Factory Default Settings
Chapter 2 Hardware Figure 24 WSR30 Reset Button Figure 25 WSM20 Reset Button 2.4.1 Reset the Multy Device Back to Factory Default Settings Follow the steps below for a factory reset. Multy WiFi System User’s Guide...
Page 26: Led On/Off Switch
Make sure the LED light on the top panel is not blinking white. Press the reset button for at least 5 seconds or until the LED starts to blink red. WSR30: Press the reset button for at least 5 seconds or until the LED starts to blink amber.
Page 27: Led Light
Chapter 2 Hardware 2.6 LED Light Look at the LED behavior to determine the status of the Multy Device. See Table 5 on page Table 6 on page 29, and Table 7 on page 29 for more information. Figure 27 WSQ50 / WSQ60 LED Figure 28 WSQ20 LED Multy WiFi System User’s Guide...
Page 28 Chapter 2 Hardware Figure 29 WSR30 LED Figure 30 WSM20 LED The following are the LED descriptions for your Multy Device. Table 5 WSQ60 / WSQ50 / WSQ20 LED Descriptions COLOR STATUS DESCRIPTION The Multy Device is not receiving power.
Page 29 Slow Blinking An error occurred during firmware update. Fast Blinking The Multy Device is in the process of restoring to default. Table 6 WSR30 LED Descriptions COLOR STATUS DESCRIPTION The Multy Device is not receiving power.
Page 30: Zyxel Multy App Tutorials
H A P T E R Zyxel Multy App Tutorials 3.1 Introduction The Zyxel Multy app helps you install Multy Devices and manage your Multy Sites directly with your Android or iOS device. Note: Your smartphone needs to have Internet access to configure the following settings. Compatibility •...
Page 31 Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User’s Guide...
Page 32 Chapter 3 Zyxel Multy App Tutorials The following screen displays. Enter your existing Google/Facebook/Apple account information and tap SIGN IN to log in. Tap Sign Up if you want to create a myZyxelCloud account. If you do not have a myZyxelCloud account or do not want to log in with a myZyxelCloud account, tap Install Multy in the Multy screen.
Page 33 Chapter 3 Zyxel Multy App Tutorials The following myZyxelCloud screens display after you tap Install Multy. Tap Next to continue. Tap Not Now to install your Multy Device directly and skip the sign in process. If you decide to log in with a myZyxelCloud account, Tap Sign Up. You will be then redirected to the screen in step 3.
Page 34: Add And Install Your First Multy Device
Chapter 3 Zyxel Multy App Tutorials 3.3 Add and Install Your First Multy Device You need to install at least one Multy Device before you can manage a Multy Site. See Section 1.1 on page 8 to prepare for installation and to know which Multy Devices can be used as primary and extender Multys.
Page 35 Chapter 3 Zyxel Multy App Tutorials Tap Start to install and add a Multy Device to your Multy Site. Follow the next steps that appear on your screen. Unplug and then plug your modem as instructed in the app to prevent errors. After unplugging and plugging your modem as instructed, check the LED light and then then tap It’s Solid Lake Green or It’s Blinking Blue according to the Multy Device you use.
Page 36 Chapter 3 Zyxel Multy App Tutorials Use your smartphone to scan the QR code to connect your smartphone to the WiFi network of the Multy Device. Click Next on the Multy connected screen to continue. Multy WiFi System User’s Guide...
Page 37 Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User’s Guide...
Page 38 Chapter 3 Zyxel Multy App Tutorials Select the location where you want to place your Multy Device, and then tap Next. The Multy Setup Successfully! screen appears. Click the edit( ) icon on the WiFi Settings screen and then enable Keep 2.4G & 5G name the same. Click Save to save the changes.
Page 39 Chapter 3 Zyxel Multy App Tutorials After the first Multy Device is installed, click No, I'm Done to finish the installation. Otherwise, tap Add Multy to add a second Multy device. Note: You can skip this step and add another Multy Device later. See Section 3.7 on page 49 for more information.
Page 40 Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User’s Guide...
Page 41 Chapter 3 Zyxel Multy App Tutorials The following Get Ready screen appears, after you click Add Multy. Click Start and then click the WPS button on the extender to start pairing. When the WiFi setup is completed for all your Multy Devices, you can copy the password by pressing the Copy icon ( ) and use it with the WiFi name to connect your smartphone to the Multy Site.
Page 42 Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User’s Guide...
Page 43 Chapter 3 Zyxel Multy App Tutorials 10 A Multy Site is a collection of Multy Devices with exactly one Multy Device acting as the primary Multy and the rest acting as extender Multys. After completing the setup, the Multy Site screen will be displayed, allowing you to monitor your Multy Devices and Multy WiFi System.
Page 44: Check Your Multy-To-Multy Signal Strength
Chapter 3 Zyxel Multy App Tutorials Note: If your Multy Device is connected to a modem or router but is unable to access the Internet during the installation process, you will see the following screen. Make sure your smartphone is connected to your broadband router’s WiFi network and then tap None of These, Retry.
Page 45 Chapter 3 Zyxel Multy App Tutorials From the Multy Site screen, tap the extender Multy you want to check. The Detail screen will be displayed. Tap Backhaul. The signal strength test will then be carried out. You may move the extender and then tap Move and Recheck to recheck the signal strength. Multy WiFi System User’s Guide...
Page 46: Remove A Multy Device
Chapter 3 Zyxel Multy App Tutorials 3.5 Remove a Multy Device If a Multy Device is no longer in use, you can remove it from the Multy Site. On the Multy Site screen, tap the Multy Device you want to remove. The Detail screen will be displayed. Tap Delete This Multy to remove the device.
Page 47: Remove A Multy Site
Chapter 3 Zyxel Multy App Tutorials 3.6 Remove a Multy Site All Multy Devices in the Multy Site will be reset after you delete the Multy Site. Multy WiFi System User’s Guide...
Page 48 Chapter 3 Zyxel Multy App Tutorials From the Multy Site screen, tap the Settings icon ( ) to open the Site Detail screen. Tap Delete This Multy Site to remove the Multy WiFi System. Multy WiFi System User’s Guide...
Page 49: Add A Multy Device To A New Site
Chapter 3 Zyxel Multy App Tutorials 3.7 Add a Multy Device to a New Site To add a Multy Device to a new site, go to the Menu screen and then click Add Multy. The Add Multy screen appears. Select Add Multy to a New Multy Site and then click Next to continue. The Get Ready screen appears.
Page 50 Chapter 3 Zyxel Multy App Tutorials To install a second Multy device to this site. Click Add Multy to My Home. Click Next. Follow the prompts and finish the installation. Multy WiFi System User’s Guide...
Page 51: Install A Second Multy Site
Chapter 3 Zyxel Multy App Tutorials 3.8 Install a Second Multy Site You can manage multiple Multy Sites using the Zyxel Multy app. In the figure below, the app manages two separate Multy Sites with one being installed at home and another in the office. Figure 31 Multy Sites Multy WiFi System User’s Guide...
Page 52 Chapter 3 Zyxel Multy App Tutorials Tap the Menu icon in the upper-left to open the navigation panel. Tap Add Multy. Multy WiFi System User’s Guide...
Page 53 Chapter 3 Zyxel Multy App Tutorials Tap A New Multy Site and Next to set up another Multy WiFi System. Follow the instructions in Section 3.3 on page 34 to complete the setup. To manage a different Multy Site, first tap Switch Site from the navigation panel. Multy WiFi System User’s Guide...
Page 54 Chapter 3 Zyxel Multy App Tutorials Select the Multy Site you want to manage and then tap Connect. Note: The Switch Site option is available only when you have more than one Multy Site. Multy WiFi System User’s Guide...
Page 55: Test Your Smartphone Connection Speed
Chapter 3 Zyxel Multy App Tutorials 3.9 Test Your Smartphone Connection Speed You can run a speed test to check the Internet connection speed at which you send and receive data from your smartphone via the Multy Device. Multy WiFi System User’s Guide...
Page 56 Chapter 3 Zyxel Multy App Tutorials Tap the Speed Test icon ( ) of the Multy Site. Tap Start to perform the test. The meter will show data rates for both upstream and downstream traffic. Multy WiFi System User’s Guide...
Page 57 Chapter 3 Zyxel Multy App Tutorials The following screens show the results. You can tap the Remove icon ( ) to delete all records. Multy WiFi System User’s Guide...
Page 58: Test Your Multy Device Connection Speed
Chapter 3 Zyxel Multy App Tutorials 3.10 Test Your Multy Device Connection Speed With the Zyxel Multy app, you can check the speed of the connection between your Multy Device and your broadband modem or router. You can also check the connection speed between two Multy Devices.
Page 59 Chapter 3 Zyxel Multy App Tutorials Tap the Menu icon in the upper-left to open the navigation panel. Tap Diagnose. Tap Speed Test and the Test or Test All button to perform a test. The results will show data rates for both upstream and downstream traffic.
Page 60 Chapter 3 Zyxel Multy App Tutorials Tap Test Again to show the Test buttons. To view the previous test results, tap the History icon ( ). You can tap the Remove icon ( ) to delete all records. Multy WiFi System User’s Guide...
Page 61: Measure Your Wifi Signal Strength
Chapter 3 Zyxel Multy App Tutorials 3.11 Measure Your WiFi Signal Strength When you need to install a new Multy Device, you can perform a signal check to decide where to place it. To use your smartphone to measure your WiFi signal strength, wirelessly connect the smartphone to the Multy Site first.
Page 62 Chapter 3 Zyxel Multy App Tutorials Tap the Menu icon in the upper-left to open the navigation panel. Tap Diagnose. Multy WiFi System User’s Guide...
Page 63: Enable Or Disable Guest Wifi
Chapter 3 Zyxel Multy App Tutorials Tap WiFi Signal and then tap the Turn On button to perform a check. Tap Turn Off to stop the process. A decent WiFi signal would not go below –70 dBm (–70 dBm to –100 dBm). 3.12 Enable or Disable Guest WiFi After the Multy Site is set up, you can create a separate WiFi network for your guests.
Page 64 Chapter 3 Zyxel Multy App Tutorials Figure 32 Guest WiFi Tap the WiFi Settings icon ( ) of the Multy Site. Multy WiFi System User’s Guide...
Page 65: Share Wifi Name And Password With A Qr Code
Chapter 3 Zyxel Multy App Tutorials Tap the Edit icon ( ) of the Guest WiFi settings. Enable Guest WiFi and enter the guest WiFi Name (SSID) and WiFi Password. Tap Save. Then tap Confirm. 3.13 Share WiFi Name and Password with a QR Code You can use the app to create a QR code with your WiFi network name and password.
Page 66 Chapter 3 Zyxel Multy App Tutorials Tap the WiFi Settings icon ( ) of the Multy Site. Tap the Share icon ( ) of a WiFi network to create a QR code of the WiFi network name and password which you can share with others. Take a screenshot of the QR code if you want to save and print it. Tap Done once you are finished.
Page 67: Set A Wifi Schedule For Clients
Chapter 3 Zyxel Multy App Tutorials Note: The Share icon ( ) is available after you enable WiFi or Guest WiFi and set a WiFi name and password for this WiFi network. 3.14 Set a WiFi Schedule for Clients By creating a schedule profile, you can schedule the Multy Site to automatically disable the WiFi access of selected clients for preset periods of time.
Page 68 Chapter 3 Zyxel Multy App Tutorials Tap the Parental Control icon ( ) of the Multy Site. Tap the Filter icon and select how you want to sort the devices in the list. Multy WiFi System User’s Guide...
Page 69 Chapter 3 Zyxel Multy App Tutorials Tap a client from the device list to view the client device information. Tap Join Profile and then select Create New Profile to create a new profile or select a profile to apply a pre-configured schedule profile to the client.
Page 70 Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User’s Guide...
Page 71 Chapter 3 Zyxel Multy App Tutorials If you want to create a new schedule, tap Create New Profile shown in the previous step. After you create a profile, name the profile, and then tap Next. Tap the gray blocks to specify the time periods during which the client will be blocked from accessing the Internet.
Page 72 Chapter 3 Zyxel Multy App Tutorials The Parental Control > Profile > Profile Detail screen becomes available after a schedule profile is created. Multy WiFi System User’s Guide...
Page 73: Pause Internet Access For An Individual Client
Chapter 3 Zyxel Multy App Tutorials 3.15 Pause Internet Access for an Individual Client You can set a timer to block a specific client from accessing the Internet without having to create a schedule. The timer is effective only once. Note: You can only set a timer to block Internet access on the clients that do NOT belong to any schedule group.
Page 74 Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User’s Guide...
Page 75 Chapter 3 Zyxel Multy App Tutorials Tap a client from the Devices list to view the client device information. To block the selected client device, tap Block and specify a time period in hours and minutes. Tap Start to start the timer and block the client immediately. Multy WiFi System User’s Guide...
Page 76: Pause Or Resume Internet Access For A Group
Chapter 3 Zyxel Multy App Tutorials 3.16 Pause or Resume Internet Access for a Group You may want to manually block a group of client devices from accessing the Internet immediately and resume it later. Note: You should already have created a schedule profile and applied the profile to client devices to group them.
Page 77 Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User’s Guide...
Page 78: Check Your Multy Device's Configuration Details
Chapter 3 Zyxel Multy App Tutorials Otherwise, select a profile from the profile list and then tap the Quick Block button on the Profile Detail screen to pause Internet access for that specific group. 3.17 Check your Multy Device’s Configuration Details After configuring your Multy Device, you can view your Multy Device settings on the Detail screen.
Page 79 Chapter 3 Zyxel Multy App Tutorials Tap a Multy Device on the Multy Site screen to open its Detail screen. Multy WiFi System User’s Guide...
Page 80: Use Custom Dns Server
Chapter 3 Zyxel Multy App Tutorials The figure on the left appears if you tap on the Multy Device acting as the primary Multy. The figure on the right appears if you tap on an extender Multy. You can configure the DNS IP address, the IPv6 address, and the Ethernet connection status on a primary Multy screen.
Page 81 Chapter 3 Zyxel Multy App Tutorials Tap the primary Multy on the Multy Site screen to open the Detail screen and then tap DNS IP. Tap ISP DNS (Default) to use the default DNS server. Otherwise, tap Custom DNS and enter a primary, secondary, and tertiary DNS server.
Page 82: Restart Your Multy Device
Chapter 3 Zyxel Multy App Tutorials 3.19 Restart Your Multy Device If you need to restart your Multy Device, you can do it remotely using the Detail screen. Multy WiFi System User’s Guide...
Page 83: Change The Name Or Picture Of A Multy Site
Chapter 3 Zyxel Multy App Tutorials On the Multy Site screen, tap the Multy Device you want to restart. The Detail screen will be displayed. Tap Restart to restart this device. 3.20 Change the Name or Picture of a Multy Site You can rename a Multy Site or change the background picture that is displayed on the Multy Site main screen by following these steps.
Page 84 Chapter 3 Zyxel Multy App Tutorials From the Multy Site screen, tap the Settings icon ( ) to open the Site Detail screen. Tap the Edit icon ( ) of Site Name to give the Multy Site a new name. Multy WiFi System User’s Guide...
Page 85 Chapter 3 Zyxel Multy App Tutorials Tap the Camera icon ( ) to change the background picture of your Multy Site. Tap Choose a Picture to choose an existing picture on your phone. Otherwise. tap Take a Picture to use your phone camera to take a picture for your Multy Site.
Page 86: Create Or Change Your Web Configurator Password
Chapter 3 Zyxel Multy App Tutorials 3.21 Create or Change Your Web Configurator Password This section allows you to create or change your web configurator password through the Multy app. SeeTable 1 on page 9 for more information about the Web Configurator. From the Multy Site screen, tap the Web Configurator icon ( ).
Page 87 Chapter 3 Zyxel Multy App Tutorials Tap Create to save the changes. Tap the Visibility icon ( )to see your password. Tap OK to close this screen. Multy WiFi System User’s Guide...
Page 88: Enable Or Add Port Forwarding Rules
Chapter 3 Zyxel Multy App Tutorials The Web Configurator screen displays after the set up is completed. Tap Change Local Password if you want to change your local password. The Change Local Password screen displays. Enter your Current Local Password, and then enter your New local password and Confirm local password to change your local password.
Page 89 Chapter 3 Zyxel Multy App Tutorials Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings. Multy WiFi System User’s Guide...
Page 90 Chapter 3 Zyxel Multy App Tutorials Tap Port Forwarding on the Settings screen to enable port forwarding. Tap Port Forwarding Settings to create or update rules. On the Port Forwarding screen, tap Single Port Setup or Port Range Setup to add a rule. Multy WiFi System User’s Guide...
Page 91 Chapter 3 Zyxel Multy App Tutorials Enter a service name and a port number or a range of ports to define the service to be forwarded. Specify the transport layer protocol used for the service. Select a device on your local network that will receive the packets from the ports.
Page 92: Enable Dmz
Chapter 3 Zyxel Multy App Tutorials 3.23 Enable DMZ DMZ allows other devices over the Internet to access a DMZ host device within your local network. DMZ, which stands for "DeMilitarized Zone", is a network between the WAN and the LAN that is open to the WAN but still has firewall protection.
Page 93 Chapter 3 Zyxel Multy App Tutorials Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings. Multy WiFi System User’s Guide...
Page 94: Switch To Nat Or Bridge Mode
Chapter 3 Zyxel Multy App Tutorials Tap DMZ IP on the Settings screen to configure your DMZ host. Enter a device IP Address or tap Select from Device List and choose a device connected to the Multy WiFi network. Make sure DMZ is enabled on the Settings screen to use this feature.
Page 95 Chapter 3 Zyxel Multy App Tutorials Note: These settings apply to the entire Multy Site. By default, your Multy Site is in NAT mode. To change your network mode, tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings.
Page 96: Turn Notifications On Or Off
Chapter 3 Zyxel Multy App Tutorials 3.25 Turn Notifications On or Off You can decide whether or not to get updates when new WiFi clients connect to the system, when there are new speed test results, and when firmware updates are available. These updates will show as push notifications on your smartphone.
Page 97 Chapter 3 Zyxel Multy App Tutorials Tap Notifications on the Settings screen. Tap Speed Test Results or New Firmware to enable and allow the app to send you notifications when there is a new speed test result or new firmware update. Multy WiFi System User’s Guide...
Page 98 Chapter 3 Zyxel Multy App Tutorials Note: After you turn on notifications for speed test results, you need to use the Alexa voice command “Alexa, ask Zyxel Multy to test Internet speed” to run a speed test to receive the notification. See Section 3.30 on page 106 for more information about how to use the Alexa voice service.
Page 99: Enable Or Disable Daisy Chain Network Topology
Chapter 3 Zyxel Multy App Tutorials If you want to get notifications when there are new client devices connecting to your WiFi networks, tap New Device Connected and enable notifications for the WiFi networks. 3.26 Enable or Disable Daisy Chain Network Topology You can "daisy chain”...
Page 100 Chapter 3 Zyxel Multy App Tutorials Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings. Multy WiFi System User’s Guide...
Page 101: Report A Problem With The Zyxel Multy App
Chapter 3 Zyxel Multy App Tutorials Tap Advanced Settings on the Settings screen. Tap Daisy Chain to enable or disable daisy chaining. 3.27 Report a Problem With the Zyxel Multy App If you encounter problems while using the Zyxel Multy app or want to send us your feedback, you can send an email to customer service.
Page 102 Chapter 3 Zyxel Multy App Tutorials Tap the Menu icon in the upper-left to open the navigation panel. Tap Send Feedback. Multy WiFi System User’s Guide...
Page 103: Log Out Of The Myzyxelcloud Account
Chapter 3 Zyxel Multy App Tutorials Edit the mail and then tap Next to send it through the Internet. 3.28 Log Out of the myZyxelCloud Account Tap the Menu icon in the upper-left to open the navigation panel. Tap Log Out. Multy WiFi System User’s Guide...
Page 104: View Legal And Regulatory Information
Chapter 3 Zyxel Multy App Tutorials 3.29 View Legal and Regulatory Information Check the e-label if you want to see legal and regulatory information related to your Multy Device. Note: Not all Multy Devices have an e-label which contains legal and regulatory information in the app check the label printed on (see Table 1 on page...
Page 105 Chapter 3 Zyxel Multy App Tutorials Tap the Information icon ( ) to view legal and regulatory information. Multy WiFi System User’s Guide...
Page 106: Manage Your Multy Wifi System With Amazon Alexa
Chapter 3 Zyxel Multy App Tutorials 3.30 Manage Your Multy WiFi System With Amazon Alexa If you have an Alexa-enabled device (Amazon Echo for example), you can use your voice to control the Multy Devices in your Multy Sites. At the time of writing, the available Alexa skill voice commands for Multy Sites are: •...
Page 107 Chapter 3 Zyxel Multy App Tutorials Multy WiFi System User’s Guide...
Page 108 Chapter 3 Zyxel Multy App Tutorials Select Alexa Skills. Multy WiFi System User’s Guide...
Page 109 Chapter 3 Zyxel Multy App Tutorials Enter the keyword "Zyxel Multy" in the search bar and select "Zyxel Multy" from the list of results. Tap Enable to connect the Multy Site to Alexa. Multy WiFi System User’s Guide...
Page 110 Chapter 3 Zyxel Multy App Tutorials Tap Link Account and enter your myZyxel account information to associate the skill with your account. Multy WiFi System User’s Guide...
Page 111 Chapter 3 Zyxel Multy App Tutorials Tap Authorize. A screen appears showing that the skill for Multy Sites has been successfully linked. Use either the Alexa app or the voice command “Discover Devices” to have Alexa discover the Multy Devices on the specified myZyxel account. You then can use your voice to control the Multy Device. Multy WiFi System User’s Guide...
Page 112 Multy M1...
Page 113: Chapter 4 Multy M1 Wizard
H A P T E R Multy M1 Wizard 4.1 Overview In this chapter, you will learn how to: • Go through Multy M1 (WSM20) wizard steps • Create a myZyxelCloud account. • Configure basic settings for your WiFi 4.2 Accessing the Wizard Launch your web browser and enter "http://zyxelwifi.com"...
Page 114 Chapter 4 Multy M1 Wizard The following screen shows if you are connected to the Internet. Click Next to go to the next step in the wizard. The following screen shows if you are not connected to the Internet. Multy WiFi System User’s Guide...
Page 115 Chapter 4 Multy M1 Wizard Note: You may need to turn off your network firewall if access to the Internet from the Multy M1 is blocked. Turn on your network firewall after the configuration is completed. You need to connect to the Internet to access your Multy M1. See Section 4.2 on page if you cannot connect to the Internet.
Page 116 Chapter 4 Multy M1 Wizard You need to create a myZyxelCloud account to log into the Multy M1. Click Next to go to the next step in the wizard. Multy WiFi System User’s Guide...
Page 117 Chapter 4 Multy M1 Wizard A pop up message shows. Click OK to be redirected to the registration website of myZyxelCloud. Enter your Email and Password and click SIGN IN, if you already have a myZyxelCloud account. If not, you can create one by clicking Sign Up. You can also click the Facbook or Google icon to create an account with your Facebook or Google account.
Page 118 Chapter 4 Multy M1 Wizard Wait a moment for your Multy M1 to link to your myZyxelCloud account. Multy WiFi System User’s Guide...
Page 119 Chapter 4 Multy M1 Wizard 10 Create a web configurator password to access the Multy M1 directly. You may choose to log in with your myZyxelCloud account or your local password the next time you log in. Note: You can change your local password in System > General Settings. See Section 7.9 on page 147 for more information.
Page 120: Multy M1 Web Configurator
H A P T E R Multy M1 Web Configurator 5.1 Overview This chapter describes how to access the Multy M1 Web Configurator and provides an overview of its screens. The Web Configurator is an HTML-based management interface that allows easy system setup and management via Internet browser.
Page 121 Chapter 5 Multy M1 Web Configurator Figure 34 Login The Multy M1 Overview screen displays allowing you to monitor your Multy M1. It shows if the Multy M1 is online, and how many wireless clients are currently connected to your device, You can also view WiFi network settings, CPU usage, Memory usage and the LAN/WAN port status on the screen.
Page 122: Navigation Panel
Chapter 5 Multy M1 Web Configurator Figure 36 Overview (Bridge Mode) 5.3 Navigation Panel Use the submenus on the navigation panel to configure Multy M1 features. Your navigation panel varies depending on the mode of your Multy M1. Section 6.3 on page 127 for more information on Standard Mode.
Page 123: Standard Mode Navigation Panel
Chapter 5 Multy M1 Web Configurator 5.3.1 Standard Mode Navigation Panel Figure 37 Navigation Panel (Standard Mode) The following table describes the submenus. Table 8 Settings > System > Status (Standard Mode) LINK FUNCTION Overview Use this screen to: • View read-only information about your Multy M1 •...
Page 124 Chapter 5 Multy M1 Web Configurator Table 8 Settings > System > Status (Standard Mode) (continued) LINK FUNCTION OpenVPN Client Use this screen to: • View basic information about OpenVPN Server accounts that you are connected to • Add an OpenVPN Server Account you want your Multy M1 to connect to when the Multy M1 functions as an OpenVPN client.
Page 125: Bridge Mode Navigation Panel
Chapter 5 Multy M1 Web Configurator 5.3.2 Bridge Mode Navigation Panel Figure 38 Navigation Panel (Bridge Mode) The following table describes the submenus. Table 9 Settings > System > Status (Bridge Mode) LINK FUNCTION Overview Use this screen to: • View read-only information about your Multy M1 •...
Page 126: Chapter 6 Multy M1 Modes
Chapter 6 Multy M1 Modes H A P T E R Multy M1 Modes 6.1 Overview This chapter introduces the different operating modes available on your Multy M1. Or simply how the Multy M1 is being used in the network. 6.2 Modes This refers to the operating mode of the Multy M1, which can act in: •...
Page 127: Standard Mode Overview
Figure 40 The Bridge Mode Example For more information on changing the mode of your Multy M1, refer to Section 7.11 on page 150. Note: Choose your device mode carefully to avoid having to change it later. When changing to another mode, the IP address of the Multy M1 changes. The running applications and services of the network devices connected to the Multy M1 may be interrupted.
Page 128 Chapter 6 Multy M1 Modes Figure 41 Settings > System > Status (Standard Mode) The following table describes the labels shown on the Status screen. Table 10 Settings > System > Status (Standard Mode) LABEL DESCRIPTION System Model Name This is the model name of your device. Firmware Version This is the firmware version.
Page 129: Bridge Mode Overview
Table 10 Settings > System > Status (Standard Mode) (continued) LABEL DESCRIPTION IP Subnet Mask This shows the WAN port’s subnet mask. Gateway This shows the WAN port’s gateway IP address. IPv6 Address This shows the current IPv6 address of the Multy M1. LAN Information MAC Address This shows the LAN Ethernet adapter MAC Address of your device.
Page 130: Accessing The Web Configurator In Bridge Mode
Chapter 6 Multy M1 Modes Figure 42 Changing to Bridge mode Note: You have to log in to the Web Configurator again when you change modes. As soon as you do, your Multy M1 is already in Bridge mode. When you select Bridge Mode, the following pop-up message window appears. Figure 43 Pop up for Bridge mode Click OK.
Page 131: Bridge Mode Status Screen
Chapter 6 Multy M1 Modes 6.9 Bridge Mode Status Screen Click Settings > System > Status to open the status screen. Figure 44 Settings > System > Status (Bridge Mode) The following table describes the labels shown on the Status screen. Table 11 Settings >...
Page 132: Multy M1 Web Configurator Tutorials
H A P T E R Multy M1 Web Configurator Tutorials 7.1 Overview This chapter provides tutorials for setting up your Multy M1. • Run a Speed Test • Configure the Multy Devices in a Mesh Network • Configure Main WiFi Networks •...
Page 133 Chapter 7 Multy M1 Web Configurator Tutorials Click TEST to perform a speed test. This shows data rates for both upstream and downstream traffic. Click TEST AGAIN to update the information. Click the Speed Test History tab to view a summary of the tests made. Click Clear to delete all records. Multy WiFi System User’s Guide...
Page 134: Configure The Multy Devices In A Mesh Network
Chapter 7 Multy M1 Web Configurator Tutorials 7.3 Configure the Multy Devices in a Mesh Network Click the Navigation Panel icon on the top-left corner ( ), and click Mesh to open the Mesh Information screen. Click More to modify the assigned roles of Multy M1’s mesh networks. Click More of the Multy M1 router, the following screen appears.
Page 135 Chapter 7 Multy M1 Web Configurator Tutorials Click More of the Multy M1 extender, the following screen appears. Click the Edit( ) icon on the satellite page to modify the name of the Multy M1 extender. Click the Restart ( ) icon to reboot the Multy M1 extender.
Page 136: Configure Main Wifi Networks
Chapter 7 Multy M1 Web Configurator Tutorials 7.4 Configure Main WiFi Networks In the Multy M1 you can configure independent wireless networks with different privileges. Clients can associate only with the network for which they have security settings (SSID and password). The following table describes the different Multy M1’s profile networks and their privileges.
Page 137 Chapter 7 Multy M1 Web Configurator Tutorials Multy WiFi System User’s Guide...
Page 138: Configure Guest Wifi Networks
Chapter 7 Multy M1 Web Configurator Tutorials 7.5 Configure Guest WiFi Networks After the Multy M1 is set up, you can use separate WiFi networks for your clients. The WiFi settings will be applied to all clients in the same network. Note: This is not available if you are using bridge mode.
Page 139: Configure Parental Control Schedule
Chapter 7 Multy M1 Web Configurator Tutorials 7.6 Configure Parental Control Schedule This section shows you how to configure times for accessing the Internet using parental control. 7.6.1 Create a Parental Control Profile Parental Control Profile allows you to set up a rule to schedule Internet usage. Use this feature to limit the days and times a WiFi client can access the Internet through the Multy M1.
Page 140 Chapter 7 Multy M1 Web Configurator Tutorials Click Add New Profile in the Device Detail screen to configure the parental control profile schedule. Use the parameters given above to configure the time settings. Click Apply to save your settings. Multy WiFi System User’s Guide...
Page 141 Chapter 7 Multy M1 Web Configurator Tutorials Multy WiFi System User’s Guide...
Page 142: Configure A Firewall Rule
Chapter 7 Multy M1 Web Configurator Tutorials After you click Apply, the Multy M1 web configurator will go to the Parental Control > Device > Device Detail screen. Make sure the parental control profile you created has been applied to the specific client.
Page 143: Enable Access Control
Chapter 7 Multy M1 Web Configurator Tutorials the attackers will not be able to find the Multy M1 since they can’t receive responds from it. This will prevent the Multy M1 from been attacked. Denials of Service (DoS) attacks are aimed at devices and networks with a connection to the Internet. Their goal is not to steal information, but to disable a device or network so users no longer have access to network resources.
Page 144 Chapter 7 Multy M1 Web Configurator Tutorials Set Rule Status to Enable and Actions to Drop. Click Add Rule and enter the service name, destination IP address and MAC address as given above. Click Apply to save your changes. Block Packets from a Specified IP Address The example below shows you how to block an advertisement website from sending packets to all clients connected to the Multy M1.
Page 145: Configure The Multy M1 As An Openvpn Server
Chapter 7 Multy M1 Web Configurator Tutorials Click Apply to save your changes. 7.8 Configure the Multy M1 as an OpenVPN Server OpenVPN is a VPN protocol which is open source and free of charge. It can be used to create a virtual private network or to connect local networks.
Page 146 Chapter 7 Multy M1 Web Configurator Tutorials The following example uses parameters below to configure the OpenVPN Server settings. Table 17 OpenVPN Server Example Parameters DDNS OPENVPN SERVER OPENVPN SERVER ACCOUNT Service Provider: www.DynDNS.org Protocol: TCP Account Username: PM Host Name: zyxel Server Port: 1170 Account Password: PM1234 User Name: ZyxelEmployees...
Page 147: Configure The Multy M1 As An Openvpn Client
Chapter 7 Multy M1 Web Configurator Tutorials Go to the OpenVPN Account screen. You can view the connection status of each account in this screen. 7.9 Configure the Multy M1 as an OpenVPN Client You’re running a gaming company branch office in Taiwan. The gaming server is set up in Japan. The example below shows you how to set up your Multy M1 as an OpenVPN client for Taiwan players to Multy WiFi System User’s Guide...
Page 148 Chapter 7 Multy M1 Web Configurator Tutorials access the gaming server in Japan. Players will not have to set up VPN clients on their own computers individually. Note: Do not activate OpenVPN Server and OpenVPN Client at the same time on the same Multy M1.
Page 149: Change The Web Configurator Local Password
Chapter 7 Multy M1 Web Configurator Tutorials Request for an .ovpn file from the OpenVPN server your Multy M1 will connect to and import it. The file should include the OpenVPN server settings. Click Apply to save your changes. 7.10 Change the Web Configurator Local Password Go to Settings >...
Page 150: Change The Operating Mode
Chapter 7 Multy M1 Web Configurator Tutorials The password should be 8 to 32 single-byte or double-byte characters. Spaces are allowed. \”’‘<>^$& and emojis are not allowed. 7.11 Change the Operating Mode The operating mode refers to how the Multy M1 is being used in the network. The Multy M1 has two operating modes: •...
Page 151: Configure A Port Forwarding Rule
Chapter 7 Multy M1 Web Configurator Tutorials 7.12 Configure a Port Forwarding Rule If you want to forward incoming packets to a specific IP address in the private network using ports, set a port forwarding rule. Note: This is not available if you are using bridge mode. Figure 47 Port Forwarding Network Example Click the Navigation Panel icon on the top-left corner ( ).
Page 152 Chapter 7 Multy M1 Web Configurator Tutorials Select Enable in the Enable Port Forwarding field. Click Add Rule to create a port forwarding rule. Add a service name, a port number or a range of ports to define the service to be forwarded, specify the transport layer protocol used for the service, and the IP address of a device on your local network that will receive the packets from the port(s).
Page 153 Multy Plus...
Page 154: Multy Plus Tutorials
H A P T E R Multy Plus Tutorials 8.1 Introduction The web configurator is an HTML-based management interface that allows easy device setup and management via Internet browser. Zyxel Multy Plus web configurator helps you install Multy Pluss and manage the Multy Plus WiFi System directly.
Page 155 Chapter 8 Multy Plus Tutorials Make sure your Multy Plus hardware is properly connected (refer to the Quick Start Guide). Launch your web browser and go to http://Zyxelwifi.com or http://Zyxelwifi.net. The login screen displays. To access the web configurator and manage the Multy Plus you need to be connected to your myZyxelCloud account.
Page 156: Login With Local Password
Chapter 8 Multy Plus Tutorials You are redirected back to the Multy Plus web configurator. 8.2.1 Login with Local Password Login with local password is a secondary password and serves as an alternative to logging in with myZyxelCloud. The first time you attempt to login with local password you will be asked to create one. Enter the new password under Password (8 - 32 characters).
Page 157 Chapter 8 Multy Plus Tutorials Note: The password may contain a mix of letters, numbers, spaces, and/or special characters; and it is case-sensitive. Backslash, single quote, double quote, accent grave, angle brackets, caret, dollar sign, ampersand ( \ ’ " ‘ <> ^ $ & ), and emoji symbols are not allowed.
Page 158 Chapter 8 Multy Plus Tutorials Upon returning to the login screen, click to select the Login with local password tab and Enter your local password. Then click LOG IN. Multy WiFi System User’s Guide...
Page 159: Add And Install Your First Multy Plus
Chapter 8 Multy Plus Tutorials 8.3 Add and Install Your First Multy Plus You need to install at least one Multy Plus before you can manage the Multy Plus WiFi System. If your modem or router has DHCP enabled, the Multy Plus attempts to connect automatically to the Internet.
Page 160 Chapter 8 Multy Plus Tutorials Select the location/name where you want to place your Multy Plus, click Next and follow the on-screen instructions. Enter the WiFi Name and password for your Multy Plus WiFi System WiFi network. Select Single WiFi Name for both 2.4G and 5G WiFi networks to have the same WiFi settings.
Page 161 Chapter 8 Multy Plus Tutorials Once your WiFi network is created click Start. The Multy Plus automatically checks and updates with the latest firmware available. Multy WiFi System User’s Guide...
Page 162 Chapter 8 Multy Plus Tutorials Click Next to be redirected to the myZyxelCloud website. Sign up or log in with your myZyxelCloud account, so you can complete the Multy Plus installation, and access its web configurator. Multy WiFi System User’s Guide...
Page 163 Chapter 8 Multy Plus Tutorials The Multy Plus WiFi System Overview screen displays allowing you to monitor your Multy Pluss and Multy Plus WiFi System. It shows if the Multy Pluss in this Multy Plus WiFi System are online, and how many wireless clients are currently connected to each Multy Plus, as well as their upstream/downstream data rates.
Page 164: Run A Speed Test
Chapter 8 Multy Plus Tutorials 8.4 Run a Speed Test With the Multy Plus Web Configurator, you can check the speed of the connection between the first Multy Plus and the broadband modem/router or the connection between Multy Pluss. Click the Navigation Panel icon on the top-left corner ( ), and click Diagnose to open the Advanced Speed Test screen.
Page 165: Configure The Multy Plus's Wifi Networks
Chapter 8 Multy Plus Tutorials Click the Result History tab to view a summary of the tests made. Click Clear to delete all records. 8.5 Configure the Multy Plus’s WiFi Networks In the The Multy Plus WiFi System you can configure independent wireless networks with different privileges.
Page 166 Chapter 8 Multy Plus Tutorials Multy WiFi System User’s Guide...
Page 167 Chapter 8 Multy Plus Tutorials Select Enable to activate a WiFi Network. Enter the Name (SSID) and Password clients use to connect to the WiFi network. You can configure two different WiFi Names for the Admin WiFi 2.4G and 5G networks. Select Keep 2.4G &...
Page 168: Enable Or Disable A Wifi Network
Chapter 8 Multy Plus Tutorials 8.6 Enable or Disable a WiFi Network After the Multy Plus WiFi System is set up, you can use separate WiFi networks for your clients. The WiFi settings will be applied to all Multy Pluss in the same Multy Plus WiFi System. Click the Navigation Panel icon on the top-left corner ( ).
Page 169 Chapter 8 Multy Plus Tutorials Enable Employee WiFi and enter the WiFi Name (SSID) and WiFi Password. Click APPLY to save your changes. Multy WiFi System User’s Guide...
Page 170: Add Clients To A Profile
Chapter 8 Multy Plus Tutorials 8.7 Add Clients to a Profile Profiling clients allows you to easily block/allow Internet access or set a schedule for all client devices in the same profile. Click the Navigation Panel icon on the top-left corner ( ), and click Access Control to open the Device screen.
Page 171 Chapter 8 Multy Plus Tutorials Click More under the Action column to view more information about each device. On the Access Control > Device Detail screen, select a predefined profile and click APPLY. You can also activate Reserve IP, so the Multy Plus assigns a specific IP address to a device every time it connects to the Multy Plus WiFi System.
Page 172: Set A Profile's Wifi Schedule
Chapter 8 Multy Plus Tutorials 8.8 Set a Profile’s WiFi Schedule When you create or edit a profile, you can schedule the Multy Plus WiFi System to automatically disable or enable WiFi access during a certain period of time for clients in that profile. Click the Navigation Panel icon on the top-left corner ( ).
Page 173 Chapter 8 Multy Plus Tutorials Click the Edit icon ( )to modify a profile’s Internet schedule. Multy WiFi System User’s Guide...
Page 174 Chapter 8 Multy Plus Tutorials Click Enable to activate this profile’s Internet schedule. Click the start time cell and drag down and/or right to the end time to set up your schedule. Multy WiFi System User’s Guide...
Page 175: Pause Or Resume Internet Access On A Profile
Chapter 8 Multy Plus Tutorials 8.9 Pause or Resume Internet Access on a Profile You may want to manually block a profile of client devices from accessing the Internet immediately and resume it later. Click the Navigation Panel icon on the top-left corner ( ).
Page 176 Chapter 8 Multy Plus Tutorials Click a profile’s Quick Allow button to resume network access at once, or click the Quick Block button to pause Internet access for that specific profile. Multy WiFi System User’s Guide...
Page 177: Turn On Or Off The Multy Plus's Led (Light)
Chapter 8 Multy Plus Tutorials 8.10 Turn on or off the Multy Plus’s LED (Light) Click the Navigation Panel icon on the top-left corner ( ), and click My Multy to view all the Multy Pluss in your Multy Plus WiFi System. Select the device you want to modify and click More... Multy WiFi System User’s Guide...
Page 178 Chapter 8 Multy Plus Tutorials The Multy Information screen appears. Click the LED switch to Enable or Disable the LED’s behavior. Multy WiFi System User’s Guide...
Page 179: Remove A Multy Plus
Chapter 8 Multy Plus Tutorials 8.11 Remove a Multy Plus If a Multy Plus is damaged or no longer in use, you can remove it from the Multy Plus WiFi System. Click the Navigation Panel icon on the top-left corner ( ), and click My Multy to view all the devices in your Multy Plus WiFi System.
Page 180: Install A Second Multy Plus Wifi System
Chapter 8 Multy Plus Tutorials The Multy Information screen displays. Click Delete to remove the device from the Multy Plus WiFi System. 8.12 Install a Second Multy Plus WiFi System You can manage multiple Multy Pluss using the Multy Plus Web Configurator. Click the Navigation Panel icon on the top-left corner ( ), and click My Multy to view all the devices in your Multy Plus WiFi System.
Page 181: Change Your Multy Plus Operating Mode
Chapter 8 Multy Plus Tutorials Once you have successfully finished the Multy installation, you can relocate it to a WiFi dead zone where you need WiFi signal. 8.13 Change Your Multy Plus Operating Mode The operating mode refers to how the Multy Plus is being used in the network. The Multy Plus has two operating modes: •...
Page 182 Chapter 8 Multy Plus Tutorials Click the Navigation Panel icon on the top-left corner ( ). From the Settings drop-down list, click Maintenance, then click the Operating Mode tab. Select the operating mode and select APPLY to save your changes. Changing the Multy Plus’s operating mode may take up to two minutes. Multy WiFi System User’s Guide...
Page 183: Configure A Port Forwarding Rule
Chapter 8 Multy Plus Tutorials 8.14 Configure a Port Forwarding Rule Port forwarding is commonly used when you want to use Internet activities such as online gaming, P2P file sharing, or even hosting servers on your network. It allows a party from the Internet to contact a specific LAN client on your network correctly.
Page 184 Chapter 8 Multy Plus Tutorials Click Enable IPv4 Firewall to enable port forwarding. Click Add service to create a port forwarding rule. Add a service name, a port number or a range of ports to define the service to be forwarded, specify the transport layer protocol used for the service, and the MAC address of a device on your local network that will receive the packets from the port(s).
Page 185: Enable Or Disable Daisy Chain Network Topology
Chapter 8 Multy Plus Tutorials 8.15 Enable or Disable Daisy Chain Network Topology You can “daisy chain” multiple Multy Pluss together to create expansive WiFi coverage for your home. When daisy chaining is enabled, each Multy Plus chooses its own way of connecting to the primary Multy Plus - either by connecting directly, or by going through another Multy Plus with a strong WiFi signal.
Page 186 Chapter 8 Multy Plus Tutorials Click the Navigation Panel icon on the top-left corner ( ). From the Settings drop-down list, click Maintenance, then click the Daisy Chain tab. Multy WiFi System User’s Guide...
Page 187 Chapter 8 Multy Plus Tutorials Click the button next to Enable Daisy Chain to activate daisy chaining. Multy WiFi System User’s Guide...
Page 188: Local Login Password Change
Chapter 8 Multy Plus Tutorials 8.16 Local Login Password Change You can change the Local login password. Click the Navigation Panel icon on the top-left corner ( ). From the Settings drop-down list, click Maintenance, then click the Local login tab. Enter the present password under Current password (click the “eyeball”...
Page 189 Chapter 8 Multy Plus Tutorials Note: The password may contain a mix of letters, numbers, spaces, and/or special characters; and it is case-sensitive. Backslash, single quote, double quote, accent grave, angle brackets, caret, dollar sign, ampersand ( \ ’ " ‘ <> ^ $ & ), and emoji symbols are not allowed.
Page 190 Troubleshooting and Appendices...
Page 191: Chapter 9 Troubleshooting
H A P T E R Troubleshooting 9.1 Overview This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories. • Power, Hardware Connections, and LEDs • Multy Device Access and Login •...
Page 192: Multy Device Access And Login
Chapter 9 Troubleshooting 9.3 Multy Device Access and Login I do not know the IP address of my Multy Device. • The default IP address of the Multy Device in Standard Mode is http://Zyxelwifi.com or http:// Zyxelwifi.net.The default IP address of the Multy Device in Bridge Mode is http://(DHCP-assigned IP). •...
Page 193: Internet Access
Chapter 9 Troubleshooting I can see the Login screen, but I cannot log in to the Multy Device. • This can happen when you fail to log out properly from your last session. Try logging in again after 5 minutes. •...
Page 194: Resetting The Multy Device To Its Factory Defaults
Chapter 9 Troubleshooting • There might be a lot of traffic on the network. Look at the LEDs. If the Multy Device is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications.
Page 195: Openvpn Problems
Chapter 9 Troubleshooting • Make sure traffic between WiFi and the LAN is not blocked by the firewall on the Multy Device. • Make sure you allow the Multy Device to be remotely accessed through the WLAN interface. Check your remote management settings. The WiFi connection is slow or intermittent.
Page 196: Usb File Sharing Problems
Chapter 9 Troubleshooting • Make sure the “key” the VPN clients use to access the OpenVPN Server account is correct. If not, export the new .ovpn configuration file and send it to all OpenVPN clients so that they can use the new key.
Page 197: Appendix A Customer Support
• Brief description of the problem and the steps you took to solve it. Corporate Headquarters (Worldwide) Taiwan • Zyxel Communications Corporation • https://www.zyxel.com Asia China • Zyxel Communications (Shanghai) Corp. Zyxel Communications (Beijing) Corp. Zyxel Communications (Tianjin) Corp. • https://www.zyxel.com/cn/zh/ India • Zyxel Technology India Pvt Ltd. • https://www.zyxel.com/in/en/ Kazakhstan •...
Page 198 • Zyxel Singapore Pte Ltd. • http://www.zyxel.com.sg Taiwan • Zyxel Communications Corporation • https://www.zyxel.com/tw/zh/ Thailand • Zyxel Thailand Co., Ltd. • https://www.zyxel.com/th/th/ Vietnam • Zyxel Communications Corporation-Vietnam Office • https://www.zyxel.com/vn/vi Europe Belarus • Zyxel BY • https://www.zyxel.by Bulgaria • Zyxel България • https://www.zyxel.com/bg/bg/...
Page 199 Appendix A Customer Support Czech Republic • Zyxel Communications Czech s.r.o • https://www.zyxel.com/cz/cs/ Denmark • Zyxel Communications A/S • https://www.zyxel.com/dk/da/ Finland • Zyxel Communications • https://www.zyxel.com/fi/fi/ France • Zyxel France • https://www.zyxel.fr Germany • Zyxel Deutschland GmbH • https://www.zyxel.com/de/de/ Hungary •...
Page 200 Appendix A Customer Support • https://www.zyxel.com/ro/ro Russia • Zyxel Russia • https://www.zyxel.com/ru/ru/ Slovakia • Zyxel Communications Czech s.r.o. organizacna zlozka • https://www.zyxel.com/sk/sk/ Spain • Zyxel Communications ES Ltd. • https://www.zyxel.com/es/es/ Sweden • Zyxel Communications • https://www.zyxel.com/se/sv/ Switzerland • Studerus AG •...
Page 201 • Zyxel Communications Corporation • https://www.zyxel.com/co/es/ South America • Zyxel Communications Corporation • https://www.zyxel.com/co/es/ Middle East Israel • Zyxel Communications Corporation • http://il.zyxel.com/ North America • Zyxel Communications, Inc. – North America Headquarters • https://www.zyxel.com/us/en/ Multy WiFi System User’s Guide...
Page 202: Appendix B Legal Information
Regulatory Notice and Statement UNITED STATES of AMERICA The following information applies if you use the product within USA area. US Importer: Zyxel Communications, Inc, 1130 North Miller Street Anaheim, CA92806-2001, https://www.zyxel.com/us/en/ FCC EMC Statement • The device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
Page 203 Appendix B Legal Information EUROPEAN UNION and UNITED KINGDOM The following information applies if you use the product within the European Union and United Kingdom. Declaration of Conformity with Regard to EU Directive 2014/53/EU (Radio Equipment Directive, RED) and UK Regulation •...
Page 204 Appendix B Legal Information Italiano (Italian) Con la presente Zyxel dichiara che questo attrezzatura è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 2014/53/UE. National Restrictions • This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy.
Page 205 Appendix B Legal Information List of national codes COUNTRY ISO 3166 2 LETTER CODE COUNTRY ISO 3166 2 LETTER CODE Austria Liechtenstein Belgium Lithuania Bulgaria Luxembourg Croatia Malta Cyprus Netherlands Czech Republic Norway Denmark Poland Estonia Portugal Finland Romania France Serbia Germany Slovakia...
Page 206 Appendix B Legal Information Die folgende Symbol bedeutet, dass Ihr Produkt und/oder seine Batterie gemäß den örtlichen Bestimmungen getrennt vom Hausmüll entsorgt werden muss. Wenden Sie sich an eine Recyclingstation, wenn dieses Produkt das Ende seiner Lebensdauer erreicht hat. Zum Zeitpunkt der Entsorgung wird die getrennte Sammlung von Produkt und/oder seiner Batterie dazu beitragen, natürliche Ressourcen zu sparen und die Umwelt und die menschliche Gesundheit zu schützen.
Page 207 Appendix B Legal Information • 請勿隨⼀般垃圾丟棄。 • 請參閱產品背貼上的設備額定功率。 • 請參考產品型錄或是彩盒上的作業溫度。 • 產品沒有斷電裝置或者採用電源線的插頭視為斷電裝置的⼀部分，以下警語將適用 : - 對永久連接之設備，在設備外部須安裝可觸及之斷電裝置； - 對插接式之設備，插座必須接近安裝之地點而且是易於觸及的。 About the Symbols Various symbols are used in this product to ensure correct usage, to prevent danger to the user and others, and to prevent property damage. The meaning of these symbols are described below.
Page 208: Index
Index Index coverage customer service Access Control customer support Add Rule Advanced Settings Alexa voice command Amazon account Amazon Alexa 30, 106, 154 Amazon’s website Daisy Chain 99, 101 Android daisy chain AP Mode data rate menu DHCP status screen DHCP client Auto-IP Change DHCP enabled...
Page 209 Index mounting bracket mounting hole Multy Site guest WiFi 34, 35, 46 Multy-Alexa skills myZyxelCloud 30, 32, 96, 103, 106, 117, 118, 119, 120, 154, 162 HTTP HTTPS 94, 95 Navigation Panel navigation panel incoming packet Internet access problem Internet connection OpenVPN Server/Client slow or intermittent Operating Mode...
Page 210 Index Quick Charge warranty note Web Configurator how to access reset web configurator NBG7815 WiFi adapter Reset button WiFi channel reset button WiFi connection Router Mode optimize speed and quality status screen slow or intermittent WiFi coverage WiFi interference factors WiFi network schedule WiFi password...

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ZyXEL Communications WSR30 User Manual

Chapter 2 Hardware

Chapter 4 Multy M1 Wizard

Chapter 6 Multy M1 Modes

Chapter 9 Troubleshooting

Appendix A Customer Support

Appendix B Legal Information

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