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PrinterOn PrintConnect Installation And Configuration Manual

Plug-and-print network device
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PrinterOn PrintConnect
Installation and Configuration Guide

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Summary of Contents for PrinterOn PrintConnect

  • Page 1 PrinterOn PrintConnect Installation and Configuration Guide...

  • Page 2: Table Of Contents

    Chapter 2: Setting up the PrintConnect ....................6 Connecting the PrintConnect device to the network ..................6 Adding the PrintConnect to your PrinterOn printing service ............... 8 Adding a Print Delivery Station ........................11 Chapter 3: Configuring the PrintConnect ..................12 Configuring PrintConnect via web interface .....................
  • Page 3 Chapter 4: Printing to your PrintConnect printers ................21 Submitting a print job ............................... 21 Printing using the Web Print portal ....................... 22 Printing using the Mobile printing workflow ..................... 23 Printing using the email workflow ........................24 Releasing print jobs ..............................25 Releasing print jobs using the connected PrintValet ................

  • Page 4: Chapter 1: Introduction

    PrintConnect auto-configures itself from the PrinterOn web site. Print jobs are securely downloaded from the PrinterOn web site and delivered to your printers. Users can release their print jobs using the PrintValet keypad device or the privacy release web pages.

  • Page 5: Installation Requirements

    PrintConnect. For more information, see Determining the IP address of your printer(s). • (optional) USB flash drive for manual configuration of PrintConnect Note: PrintConnect supports multiple printers but only one of these can be a USB-connected printer. 1.2 The PrintConnect unit Front: Back:...

  • Page 6: Determining The Ip Address Of Your Printer(S)

    Introduction 1.2.1 Determining the IP address of your printer(s) If your printer is connected directly to the PrintConnect via USB, you need no additional information about the printer; you’re ready to install the PrintConnect now. However, if your printer connects to the PrintConnect via an Ethernet network, before you install the PrintConnect, you’ll need the IP address of the printer.

  • Page 7: Chapter 2: Setting Up The Printconnect

    1. With the PrintConnect device powered off, connect the PrintValet keypad to any USB port on the PrintConnect device. 2. Plug the ethernet cable into the network port on the back of the PrintConnect and connect the cable to your network.
  • Page 8 Setting up the PrintConnect 4. Plug in the PrintConnect power supply to the connector on the back of the PrintConnect device. 5. Turn on the PrintConnect using the switch on the back. power on Important! DO NOT unplug any USB or network cables when the PrintConnect is powered up.

  • Page 9: Adding The Printconnect To Your Printeron Printing Service

    After connecting the PrintConnect to the network, you can add it to the PrinterOn service by attaching it as a Print Delivery Station (PDS). A PDS is a component of the PrinterOn service that manages the delivery of print jobs to a set of associated printers. Typically, a PDS is a lightweight piece of software installed on a computer.
  • Page 10 • drop-down, choose PrintConnect. 3. Enter the Configuration key that you recorded during the PrintConnect installation. Note: You do not need to specify a MAC Address; this value is obtained automatically during the PrintConnect startup sequence. PrinterOn PrintConnect Installation and Configuration Guide...
  • Page 11 In addition, you can verify the license by pressing the PrintValet ? key three times to see the License status. If the PrintConnect has started up successfully, the second line of the PrintValet screen should display License OK.

  • Page 12: Adding A Print Delivery Station

    Setting up the PrintConnect Your PrinterOn printing service is ready to use with the PrintConnect-enabled printers. You can send a test print job to verify the PrintConnect is configured correctly. For details on printing, see Printing to your PrintConnect printers.

  • Page 13: Chapter 3: Configuring The Printconnect

    Configuring the PrintConnect This section of the PrintConnect guide assumes that you are familiar with network configuration, including IP addresses, DNS and DHCP servers, and proxy servers. If you need assistance in this area, please consult your network administrator or your PrinterOn reseller before attempting to configure the PrintConnect.
  • Page 14 Configuring the PrintConnect where <localhost> is the IP address of the PrintConnect device. Note: To find the IP address of the PrintConnect, press the ? key on the PrintValet keypad twice. The number will be similar to 172.16.182.185 so, for example, http:// 172.16.182.185:8181.

  • Page 15: Viewing Pds Information For Your Printconnect

    1. In the Password field, enter the new password. 2. Click Save. Note: This password is also used to login to the SSH Server. PrinterOn recommends that you update this password upon installation for security purposes. PrinterOn PrintConnect Installation and Configuration Guide...

  • Page 16: Configuring Proxy Settings

    2. Click Save. 3.1.3 Configuring proxy settings The Proxy Settings tab lets you configure the PrintConnect to work in network situations where all traffic has to go through an HTTP Proxy. For network proxies that do NOT use these particular features, the configured values on the Proxy tab are ignored, so the default values do not need to be changed.

  • Page 17: Configuring Printconnect Networking Settings

    The Basic Networking tab lets you configure PrintConnect for DHCP or fixed IP address. By default, PrintConnect uses DHCP (Dynamic Host Configuration Protocol). If your network has a DHCP server installed and accessible to the PrintConnect, you do not need to configure the IP address. DHCP allows the PrintConnect to automatically obtain the required networking configuration parameters such as IP Address, netmask, gateway and DNS Server addresses.

  • Page 18: Checking For Software Updates

    <localhost> is the IP address of the PrintConnect device. To find the IP address of the PrintConnect, press the ? key on the PrintValet keypad twice. The number will be similar to 172.16.182.185 so, to connect to the PrintConnect device, you would enter: http://172.16.182.185:8181...

  • Page 19: Configuring And Viewing The Printconnect Logs

    Resetting the PrintConnect. Note: For best results use a USB key with a capacity of 4 GB or lower; the PrintConnect may not recognize the presence of a higher capacity USB key. In addition, the USB key must be formatted with the FAT or FAT32 file system.

  • Page 20: Configuring Network Settings With A Configuration File

    Configuring the PrintConnect PrintConnect looks for and processes the configuration file first. If both a reset and a configuration file are present on the USB drive, the configuration file is processed first and then the reset file is processed. The device reboots after processing each file.

  • Page 21: Resetting The Printconnect

    1. On your USB flash drive, create an empty text file called reset (no file extension). 2. Insert the USB drive into one of the USB ports on the PrintConnect. 3. With the USB drive inserted, restart the PrintConnect device. When the device restarts, it process the reset file.

  • Page 22: Chapter 4: Printing To Your Printconnect Printers

    PrinterOn Mobile App on their smartphone or tablet. The PrinterOn Mobile App is available for both iOS and Android. • Email printing: Users email the printer directly using the printer’s email address (assigned by PrinterOn when you add a new printer to your service) to print email messages or attachments.

  • Page 23: Printing Using The Web Print Portal

    Printing to your PrintConnect printers 4.1.1 Printing using the Web Print portal The Web Print portal allows users to print documents to a PrinterOn printer through their browsers. Users can upload documents through the Web Print portal for printing. To print using the Web Print portal: 1.

  • Page 24: Printing Using The Mobile Printing Workflow

    Printing to your PrintConnect printers 4.1.2 Printing using the Mobile printing workflow You can print directly to your printer using the PrinterOn Mobile app for iOS or Android. To print using the mobile workflow: 1. Download and install the PrinterOn Mobile app. There are two ways you can download the app onto your mobile device: •...

  • Page 25: Printing Using The Email Workflow

    4.1.3 Printing using the email workflow When you add a new printer to your PrinterOn service, the PrinterOn server automatically assigns the printer an email address. Users can add one or more documents to an email as attachments, then send the email to the printer to print the documents.

  • Page 26: Releasing Print Jobs

    Printing to your PrintConnect printers 4.2 Releasing print jobs By default, the PrinterOn Service is configured for secure release. This means that users must supply a release code before the printer is able to print the job. There are two ways to enter your release code to release the job to the printer for printing: •...
  • Page 27 1. In your web browser, open the Privacy Release web page at the following URL: http://<localhost>:8181 where <localhost> is the IP address of the PrintConnect device. 2. Enter the Privacy Release Code for the print job and click Find. The Privacy Release Code may be the code or email address used when printing or the print job reference number.

  • Page 28: Appendix A: Troubleshooting Printconnect Issues

    PrinterOn Customer Support. • Troubleshooting setup and network communication • Error Codes A.1 Troubleshooting setup and network communication The following section describes a number of issues that may occur with a PrintConnect device: • Slow startup • No network communication •...
  • Page 29 After five minutes, the PrintValet screen does not display the message: Solution: Turn off the PrintConnect power using the switch on the back of the device. Attempt the power up sequence again. DO NOT connect or disconnect the PrintValet while the PrintConnect is powered on.
  • Page 30 PrintConnect is misconfigured and is unable to connect to your network. To correct the issue, you must configure the PrintConnect’s network settings using a config file on a USB flash drive. For details on creating and uploading the config file, Configuring network settings with a configuration file.
  • Page 31 <localhost> is the IP address of the PrintConnect device. To find the IP address of the PrintConnect, press the ? key on the PrintValet keypad twice. The number will be similar to 172.16.182.185 so, for example, http://172.16.182.185:8181.

  • Page 32: Error Codes

    DHCP. Static IP address configuration may be incorrect. Solution: Ensure that the PrintConnect has access and can communicate with a DHCP server. If DHCP server is not available, configure the PrintConnect's network configuration settings manually. Verify that the Ethernet cable is functioning. Verify that the cable is connected to a functioning Ethernet hub or switch.
  • Page 33 NET Error: 02 Unable to contact PrinterOn's PrintConnect configuration or license service via HTTPS. Description: PrintConnect received an unexpected or invalid response from PrinterOn's Configuration Service. DNS resolution was likely successful. If a proxy configuration is required but not configured, requests to PrinterOn may be blocked by the proxy server.
  • Page 34 Unable to resolve PTS transaction URL for PrinterOn web site. Description: PrintConnect requires access to secure1.printeron.net, the PTS transaction URL for the PrinterOn web site. This issue is an indication that the DNS isn’t configured properly, isn’t working, or isn’t accessible to PrintConnect.
  • Page 35 LIC Error: 02 PrintConnect was unable to contact PrinterOn's PrintConnect Configuration Service Description: PrintConnect was unable to contact PrinterOn's PrintConnect Configuration Service via HTTPS. PrintConnect received an unexpected or invalid response from PrinterOn's Configuration Service. DNS resolution was likely successful. If a proxy configuration is required but not configured, requests to PrinterOn may be blocked by the proxy server.

  • Page 36: Printing Codes

    PrintSpots web services account. It is possible that the print job was encrypted using an expired encryption key. This error can occur when a PrintConnect device is moved from one PrintSpot to another (during testing, for example).
  • Page 37 In no event shall PrinterOn Inc. be held liable for special, direct, indirect, or consequential damages, losses, costs, charges, claims, demands, or claim for lost profits, fees, or expenses of any nature or kind.

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