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FOR SALES IN AUSTRALIA AND NEW ZEALAND
17. WARRANTY
ALL AEG BRANDED APPLIANCES
This document sets out the terms and conditions of the product warranties for
AEG Appliances. It is an important document. Please keep it with your proof
of purchase documents in a safe place for future reference should there be a
manufacturing defect in your Appliance. This warranty is in addition to other
rights you may have under the Australian Consumer Law.
FOR SALES IN AUSTRALIA AND NEW ZEALAND
1. In this warranty:
ALL AEG BRANDED APPLIANCES
(a) ' A CL' or ' A ustralian Consumer Law' means Schedule 2 to the Competition and
This document sets out the terms and conditions of the product warranties for
Consumer Act 2010;
AEG Appliances. It is an important document. Please keep it with your proof
(b) ' A ppliance' means any Electrolux product purchased by you and accompanied
of purchase documents in a safe place for future reference should there be a
by this document;
manufacturing defect in your Appliance. This warranty is in addition to other
(c) ' A SC' means Electrolux's authorised serviced centres;
rights you may have under the Australian Consumer Law.
(d) ' A EG' is the brand controlled by Electrolux Home Products Pty Ltd of 163
1. In this warranty:
O'Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of
(a) ' A CL' or ' A ustralian Consumer Law' means Schedule 2 to the Competition and
Appliances purchased in Australia and Electrolux (NZ) Limited (collectively
"Electrolux") of 3-5 Niall Burgess Road, Mount Wellington, in respect of
Consumer Act 2010;
Appliances purchased in New Zealand;
(b) ' A ppliance' means any Electrolux product purchased by you and accompanied
(e) 'Warranty Period' means the period specified in clause 3 of this warranty;
by this document;
(f) 'you' means the purchaser of the Appliance not having purchased the
(c) ' A SC' means Electrolux's authorised serviced centres;
Appliance for re-sale, and 'your' has a corresponding meaning.
(d) ' A EG' is the brand controlled by Electrolux Home Products Pty Ltd of 163
O'Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of
2. Application: This warranty only applies to new Appliances, purchased and used
Appliances purchased in Australia and Electrolux (NZ) Limited (collectively
in Australia or New Zealand and is in addition to (and does not exclude, restrict, or
"Electrolux") of 3-5 Niall Burgess Road, Mount Wellington, in respect of
modify in any way) other rights and remedies under a law to which the Appliances
Appliances purchased in New Zealand;
or services relate, including any non-excludable statutory guarantees in Australia
and New Zealand.
(e) 'Warranty Period' means the period specified in clause 3 of this warranty;
3. Warranty Period: Subject to these terms and conditions, this warranty continues
(f) 'you' means the purchaser of the Appliance not having purchased the
for in Australia for a period of 60 months and in New Zealand for a period of 60
Appliance for re-sale, and 'your' has a corresponding meaning.
months, following the date of original purchase of the Appliance.
2. Application: This warranty only applies to new Appliances, purchased and used
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC
in Australia or New Zealand and is in addition to (and does not exclude, restrict, or
will, at no extra charge if your Appliance is readily accessible for service, without
modify in any way) other rights and remedies under a law to which the Appliances
special equipment and subject to these terms and conditions, repair or replace
or services relate, including any non-excludable statutory guarantees in Australia
any parts which it considers to be defective. Electrolux may, in its absolute
and New Zealand.
discretion, choose whether the remedy offered for a valid warranty claim is repair
3. Warranty Period: Subject to these terms and conditions, this warranty continues
or replacement. Electrolux or its ASC may use refurbished parts to repair your
for in Australia for a period of 60 months and in New Zealand for a period of 60
Appliance. You agree that any replaced Appliances or parts become the property
months, following the date of original purchase of the Appliance.
of Electrolux.
4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the
will, at no extra charge if your Appliance is readily accessible for service, without
reasonable cost of transportation, travel and delivery of the Appliance to and from
special equipment and subject to these terms and conditions, repair or replace
Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as
any parts which it considers to be defective. Electrolux may, in its absolute
part of any valid warranty claim.
discretion, choose whether the remedy offered for a valid warranty claim is repair
6. Proof of purchase is required before you can make a claim under this warranty.
or replacement. Electrolux or its ASC may use refurbished parts to repair your
7. Exclusions: You may not make a claim under this warranty unless the defect claimed
Appliance. You agree that any replaced Appliances or parts become the property
is due to faulty or defective parts or workmanship. This warranty does not cover:
of Electrolux.
5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the
(a) light globes, batteries, filters or similar perishable parts;
reasonable cost of transportation, travel and delivery of the Appliance to and from
(b) parts and Appliances not supplied by Electrolux;
Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as
part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim under this warranty.
7. Exclusions: You may not make a claim under this warranty unless the defect claimed
is due to faulty or defective parts or workmanship. This warranty does not cover:
(a) light globes, batteries, filters or similar perishable parts;
(b) parts and Appliances not supplied by Electrolux;
Before calling for service, please ensure that the steps listed in clause 8 above have been followed.
FOR SERVICE
or to find the address of your nearest
authorised service centre in Australia
PLEASE CALL 1300 363 664
OR EMAIL
customercare@aegaustralia.com.au
For the cost of a local call (Australia only)
FOR SERVICE
FOR SERVICE
or to find the address of your nearest
or to find the address of your nearest
authorised service centre in New Zealand
authorised service centre in Australia
PLEASE CALL 0800 234 234
PLEASE CALL 1300 363 664
OR EMAIL customercare@electrolux.co.nz
OR EMAIL
(New Zealand only)
customercare@aegaustralia.com.au
For the cost of a local call (Australia only)
AEG_Warr_May17
FOR SERVICE
or to find the address of your nearest
Warranty
Warranty
Before calling for service, please ensure that the steps listed in clause 8 above have been followed.
(c) cosmetic damage which does not affect the operation of the Appliance;
(d) damage to the Appliance caused by:
(i) negligence or accident;
(ii) misuse or abuse, including failure to properly maintain or service;
(iii) improper, negligent or faulty servicing or repair works done by
anyone other than an Electrolux authorised repairer or ASC;
(iv) normal wear and tear;
(c) cosmetic damage which does not affect the operation of the Appliance;
(v) power surges, electrical storm damage or incorrect power supply;
(d) damage to the Appliance caused by:
(vi) incomplete or improper installation;
(i) negligence or accident;
(vii) incorrect, improper or inappropriate operation;
(ii) misuse or abuse, including failure to properly maintain or service;
(viii) insect or vermin infestation;
(iii) improper, negligent or faulty servicing or repair works done by
(ix) failure to comply with any additional instructions supplied with
anyone other than an Electrolux authorised repairer or ASC;
the Appliance;
(iv) normal wear and tear;
In addition, Electrolux is not liable under this warranty if:
(v) power surges, electrical storm damage or incorrect power supply;
(a) the Appliance has been, or Electrolux reasonably believes that the Appliance
(vi) incomplete or improper installation;
has been, used for purposes other than those for which the Appliance was
(vii) incorrect, improper or inappropriate operation;
intended, including where the Appliance has
been used for any non-domestic purpose;
(viii) insect or vermin infestation;
(b) the Appliance is modified without authority from Electrolux in writing;
(ix) failure to comply with any additional instructions supplied with
the Appliance;
(c) the Appliance's serial number or warranty seal has been removed
or defaced.
In addition, Electrolux is not liable under this warranty if:
8. How to claim under this warranty: To enquire about claiming under this warranty,
(a) the Appliance has been, or Electrolux reasonably believes that the Appliance
please follow these steps:
has been, used for purposes other than those for which the Appliance was
intended, including where the Appliance has
(a) carefully check the operating instructions, user manual and the terms of
been used for any non-domestic purpose;
this warranty;
(b) the Appliance is modified without authority from Electrolux in writing;
(b) have the model and serial number of the Appliance available;
(c) the Appliance's serial number or warranty seal has been removed
(c) have the proof of purchase (e.g. an invoice) available;
or defaced.
(d) telephone the numbers shown below.
8. How to claim under this warranty: To enquire about claiming under this warranty,
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux
please follow these steps:
goods come with guarantees that cannot be excluded under the Australian
(a) carefully check the operating instructions, user manual and the terms of
Consumer Law. You are entitled to a replacement or refund for a major failure and
this warranty;
for compensation for any other reasonably foreseeable loss or damage. You are also
(b) have the model and serial number of the Appliance available;
entitled to have the Appliance repaired or replaced if the Appliance fails to be of
acceptable quality and the failure does not amount to a major failure. ' A cceptable
(c) have the proof of purchase (e.g. an invoice) available;
quality' and 'major failure' have the same meaning as referred to in the ACL.
(d) telephone the numbers shown below.
10. New Zealand: For Appliances and services provided by Electrolux in New
9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux
Zealand, the Appliances come with a guarantee by Electrolux pursuant to the
goods come with guarantees that cannot be excluded under the Australian
provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair
Consumer Law. You are entitled to a replacement or refund for a major failure and
Trading Act. Where the Appliance was purchased in New Zealand for commercial
for compensation for any other reasonably foreseeable loss or damage. You are also
purposes the Consumer Guarantee Act does not apply.
entitled to have the Appliance repaired or replaced if the Appliance fails to be of
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and
acceptable quality and the failure does not amount to a major failure. ' A cceptable
its agents including ASC may exchange information in relation to you to enable
quality' and 'major failure' have the same meaning as referred to in the ACL.
Electrolux to meet its obligations under this warranty.
10. New Zealand: For Appliances and services provided by Electrolux in New
Zealand, the Appliances come with a guarantee by Electrolux pursuant to the
provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair
Trading Act. Where the Appliance was purchased in New Zealand for commercial
purposes the Consumer Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty claim, Electrolux and
its agents including ASC may exchange information in relation to you to enable
Electrolux to meet its obligations under this warranty.
Important Notice
SERVICE AUSTRALIA
Important Notice
aeg.com/au
SERVICE NEW ZEALAND
SERVICE AUSTRALIA
aegnewzealand.co.nz
aeg.com/au
SERVICE NEW ZEALAND
English
FOR SPARE PARTS
or to find the address of your nearest
spare parts centre in Australia
PLEASE CALL 13 13 50
OR EMAIL
customercare@aegaustralia.com.au
For the cost of a local call (Australia only)
FOR SPARE PARTS
FOR SPARE PARTS
or to find the address of your nearest
or to find the address of your nearest
spare parts centre in New Zealand
spare parts centre in Australia
PLEASE CALL 0800 10 66 20
PLEASE CALL 13 13 50
OR EMAIL customercare@electrolux.co.nz
OR EMAIL
(New Zealand only)
customercare@aegaustralia.com.au
For the cost of a local call (Australia only)
FOR SPARE PARTS
or to find the address of your nearest
46
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