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TROUBLE-SHOOTING GUIDE
Vacuum is not picking up dirt. No suction or light suction
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting back into the
vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzles and accessories for blockages; clear blockages if required.
• Close the suction release on the handle to increase suction power.
Vacuum lifts area rugs
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges. Open the suction release on the
handle to decrease suction power.
• Turn off the unit to disengage the brush roll and restart with the POWER button for suction only cleaning.
Brush roll does not spin
• Pull the handle toward you and release the floor nozzle to disengage the auto-off feature.
• Turn the unit on by pressing the BRUSHROLL button.
• Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum
back on.
Vacuum turns off on its own
• This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat
will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat:
1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters.
4. Check for blockages in hose, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Restart the unit on using either the POWER or BRUSHROLL buttons.
Note: If vacuum still does not start, contact Customer Service at: 800-798-7398.
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