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Power cord caught in brushroll or floorhead.
•
To minimise the risk of power cord damage, DO NOT run the vacuum over the power cord. If
this occurs, immediately shut off power to the vacuum and remove the cord from the brushroll
or floorhead.
•
Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with
a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum
cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.
Vacuum is not picking up debris. No suction or light suction.
•
Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinstalling them.
•
Dust cup may be full; empty dust cup.
•
Check hose, hose connections, floorhead, wand, pod, and accessories for blockages. Clear any
blockages found. See Checking for Blockages section for more information.
•
If any hair, string, or carpet fibres are wrapped around the brushroll, extend cleaning time to
allow the self-cleaning brushroll to remove them. If some hair or fibres remain wrapped around
brushroll after continued use, carefully remove them. See Cleaning the Brushroll section for
more information.
Vacuum lifts area rugs.
•
Make sure Surface Selector switch is set to the Thick Carpet/Area Rug setting.
•
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Brushrolls do not spin.
•
If the Headlight Indicator Lights turn red, immediately turn off and unplug the vacuum. Re-
move pod and wand from floorhead and clear any blockages. Reconnect floorhead, plug in
vacuum, and turn on power.
•
With the power on, recline the handle, which will automatically turn on the brushrolls.
Vacuum turns off on its own or headlight indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the
following steps to restart:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters. See Emptying the Dust Cup and Cleaning and Replacing
the Filters sections for more information.
3. Check for blockages in hose, wand, floorhead, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.
Vacuum is emitting air that smells bad.
•
Dust cup may be full; empty dust cup. Empty dust cup after each use for optimal Odour
Neutraliser Technology performance.
•
Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinstalling them.
•
Check to make sure fragrance puk is installed in the dial and the dial is installed in the floor-
head.
•
Check the Odour Neutraliser Technology dial on the floorhead to see what setting is enabled.
•
If Odour Neutralising Technology dial is at any setting from Low to High and the fragrance puk
has been installed for 6 months or longer, consider replacing it.
•
If the fragrance puk is still emitting a scent but you dislike it, consider turning the intensity
down, or reinstall the dial in the floorhead without the cartridge.
•
If the fragrance puk is not emitting a scent, consider replacing it.
Note: If vacuum still does not start, visit sharkclean.co.uk/customer-care or contact customer service on:
AU sharkclean.com.au
AU +61 2 8801 7666
NZ sharkclean.co.nz
NZ +64 800 112 660
TROUBLESHOOTING
s h a r kc l e a n . c o . n z
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