VeriFone VX520 Quick Reference Manual

CREDIT SALE CREDIT REFUND
SALE
• Select • Press the purple
ENTER
• Enter sale amount and press • Select
– Enter tip amount and press ENTER, or press • Enter refund amount and press
• Select
ENTER to bypass.
• Swipe customer card or manually enter
• Select YES
account number and press
• Swipe customer card or manually enter
• Select
ENTER
account number and press
CREDIT – Enter expiration date (MMYY)
• Select
– Enter expiration date (MMYY) and press and press
• Terminal dials out, and receipt prints
ENTER
– Card present? Select YES (if No, see Mail/
DEBIT REFUND
Phone section)
– Imprint the card and press ENTER
• Press the purple
– Enter V-Code and press ENTER, or press • Select
• Enter refund amount and press
ENTER to bypass
• Select
– If bypassed, select V-CODE option: NO (no
• Swipe customer card or manually enter
V-Code), XREAD (unreadable), or XPROV
account number and press
(not provided)
• Select
– Enter Zip Code and press ENTER
• Have customer enter PIN on PIN pad
• Terminal dials out, and receipt prints
and press
• Enter original transaction date (MMDDYY),
MAIL/PHONE SALE
and press
• Enter original time (HHMMSS),
• Press the purple DOWN ARROW key
and press
• Select PHONE ORDER
• Terminal dials out, and receipt prints
ENTER
• Enter sale amount and press
– Enter tip amount and press ENTER, or
REVERSAL (FULL/PARTIAL)
press ENTER to bypass.
YES
• Select Reversals may only be processed on sales
• Manually enter account number and press within the current batch.
ENTER
• Enter expiration date (MMYY) and press
• Press the purple
ENTER
Reversal displays
• Select option: PHONE or WEB • Select
• Select
– If Web, encrypted? Select YES or NO
(partial amount reversed)
• Enter purchase order number, and press
ENTER • Select retrieval method:
AMT
ENTER or
• Enter V-Code and press , or press
ENTER • Enter retrieval information,
to bypass
and press
V-CODE NO
– If bypassed, select option: (no
• Transaction displays on screen; select
V-Code), XREAD (unreadable), or XPROV
(reverses trans),
(not provided)
NEXT
or
• Enter street address number and press
– If No or Next, follow prompts.
ENTER
– If partial reversal, enter the dollar amount
ENTER
• Enter Zip Code and press
to be reversed and press
• Terminal dials out, and receipt prints
• Terminal dials out, receipt prints
DEBIT SALE
• Select SALE
• Enter sale amount and press ENTER
YES
• Select
• Swipe customer card
• Select DEBIT
– Enter cash back amount and press ENTER
• Have customer enter PIN on PIN pad and
press ENTER
• Terminal dials out, and receipt prints
DEACTIVATE THE TERMINAL
DOWN ARROW ENTER
key • Press
REFUND SETUP
• Select
ENTER
– Enter password and press
YES
• Select DEACTIVATION
• Terminal dials out,
ENTER
then displays DEACTIVATED
CREDIT
• More merchants? Select
• The screen then displays
Authentication Code. The terminal must be
ENTER
authenticated before transaction
can be processed
ALPHA CHARACTERS
DOWN ARROW
key
• Press key corresponding
REFUND
with desired letter
ENTER
• Press ALPHA until desired letter appears
YES
[Number + ALPHA = Letter]
ENTER
CARD TYPES ACCEPTED
DEBIT
• Visa
ENTER
• MasterCard
• Debit Cards
ENTER
• American Express
• Discover
ENTER
• PayPal
• Carte Blanche
• Diners Club
• JCB
• EBT
TERMINAL MESSAGES
DOWN ARROW
key until
AMOUNT DUE/BALANCE DUE:
authorization has occurred. Ask customer
REVERSAL
for another form of payment for the
FULL (full amount reversed) or PARTIAL
remaining balance of the sale. Press ENTER
to print the receipt. Pressing CANCEL will
INV#
(invoice #)
not void the transaction.
(amount)
AVS (ADDRESS VERIFICATION SERVICE):
ENTER
if the street address and ZIP code entered
YES
match the customer's billing address.
NO
(returns to last screen),
(scrolls to next trans) CALL:
Call Voice Authorization Center. If
approved, proceed with Offline Entry.
HOLD/CALL OR PICK UP CARD:
ENTER
Use Code 10 procedure. Call the Voice
Authorization Center.
CARD SWIPE ERROR:
read. Swipe card again or manually key-in
account number.
COMM ERROR: A communication error has
occurred. Check line connections,
0300012
V022614
© 2014 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
call Help Desk.
GB (NUMBER):
Good batch. Batch transmission
accepted.
ENTER
MANUAL ENTRY NOT ALLOWED:
transaction will not allow manual entry.
Debit cards may not be manually keyed-in.
NO
QD (NUMBER) OR RB (NUMBER):
Duplicating or Rejected Batch. Call Help
Desk.
RECORD NOT FOUND:
Invoice number is not
found in terminal batch.
SETTLE FAILED, RETRY: Settlement failed,
call help desk.
V-CODE: Verification Code. A 3-4 digit non
embossed number found on card signature
panel or near embossed account number
on front. V-code may be prompted for on a
manually-entered transaction.
A partial
Bank Name ______________________
Checks
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Hold the card.
Voice Authorization Phone ____________
Merchant Number ID _______________
Magnetic stripe did not
Other __________________________
_______________________________
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VERIFONE® VX520
R E S T A U R A N T