VeriFone VX520 User Manual
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VeriFone VX520 User Manual

Emv cash advance
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See also: Reference Manual , User Manual
Merchant #:
þÿ
Merchant Name:
þÿ
Visa/MC Voice Authorization:
Acumen Help-Desk:
Terminal and Account User Guide
Verifone VX520 EMV Cash Advance
þÿ
þÿ

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Summary of Contents for VeriFone VX520

  • Page 1 Terminal and Account User Guide Verifone VX520 EMV Cash Advance Merchant #: þÿ Merchant Name: þÿ Visa/MC Voice Authorization: þÿ Acumen Help-Desk: þÿ...

  • Page 2: Table Of Contents

    Contents Installation Guide......................... 1-2 Powering On........................... 3 Navigating the Terminal........................4 Adding Static IP Address......................... 5 EMV Chip Technology and Contactless Payments.................6 Integrated Contact/Contactless Chip Card Transactions..............7 Performing Transactions......................8-12 Additional Transaction Prompts....................13 Cash Advance Procedures......................14 Cash Advance General Information....................14 Communication Processing/Error Messages................15 Bank Responsibilities........................

  • Page 3: Installation Guide

    Installation Guide VX520 Contactless Paper Load Remove Back Cover Powering On...
  • Page 4 Connect Communication Method Phone Internet Comms Comms RJ-11 RJ-45 Attach PinPad (Optional) RS-232 Replace Back Cover...

  • Page 5: Powering On

    Powering On 03/31/17 16:00 Powering On: CommServer After powering on, or after Select the function key for power interruption the SOFTPAY-TSYS SOFTPAY-TSYS to activate terminal will display the the credit card application. VMAC menu.

  • Page 6: Navigating The Terminal

    Navigating the Terminal 03/31/17 16:00 Batch: Function Keys: Displays when batch Cash Advance Use function keys to is open. Settlement select from the menu. Hot Key Functions: Void Use hot keys beneath the display to select additional functions. Command Keys: Use command keys to Direct terminal.

  • Page 7: Adding Static Ip Address

    Adding Static IP Address STOP! If your POS terminal communication method is internet and you have assigned a Static IP Address, you must enter the address information into the terminal before first use. (Contact your IT support if needed). This column intentionally left blank Press Ø...

  • Page 8: Emv Chip Technology And Contactless Payments

    Your terminal will instruct the customer when to remove their card. CONTACTLESS PAYMENTS Your Verifone terminal may also support contactless payments. Some customers may present a dual interface card (a card capable of both contact and contactless transactions), a fob, or may want to use their mobile phone to pay.

  • Page 9: Integrated Contact/Contactless Chip Card Transactions

    Integrated Contact/Contactless Chip Card Transactions CONTACT PAYMENTS When a customer presents a chip card, you should initiate a sale and then pass or turn the POS terminal to the customer* (if you do not have an external PIN pad). The customer inserts their card into the chip reader at the bottom of the terminal where it should remain until the transaction completes.

  • Page 10: Performing Transactions

    Performing Transactions CASH ADVANCE (CONTACT/CONTACTLESS): TERMINAL DISPLAY OPERATOR ACTION Date & Time Press F2 Cash Advance Cash Advance Settlement Void Amount: Type Cash Advance Amount Press ENTER 0.00 Cash Advance Press F1 Total: $ 0.00 Cash Advance 0.00 Tap or Hold Contactless Card, Fob, Phone Insert Card (Swipe if no chip) Card Entry/Acct #: Cash Advance...
  • Page 11 CREDIT/DEBIT CASH ADVANCE (HAND KEYED): TERMINAL DISPLAY OPERATOR ACTION Date & Time Press F2 Cash Advance Cash Advance Settlement Void Amount: Type Cash Advance Amount Press ENTER 0.00 Cash Advance Press F1 Yes Total: $ 0.00 Cash Advance 0.00 Type Card Number Press ENTER Card Entry/Acct #: Cash Advance Type Expiration Date Press ENTER...
  • Page 12 AUTHORIZATION REVERSAL: TERMINAL DISPLAY OPERATOR ACTION Date & Time Press Cash Advance Settlement Void Cash Adv Force Press F2 Reversal Reversal Help REVERSAL Full Press F2 Full (full amount reversed) Partial Press F3 Partial (partial amount reversed) Full/Partial Reversal Inv# Press F1 Inv# Retrieve By: Full/Partial Reversal...
  • Page 13 CASH ADVANCE FORCE: WARNING: Do not use this function without a valid Authorization Code call Help-Desk for assistance TERMINAL DISPLAY OPERATOR ACTION Date & Time Press Cash Advance Settlement Void Cash Adv Force Press F1 Cash Advance Force Reversal Help Cash Adv Force Type Cash Advance Amount Press ENTER Amount:...
  • Page 14 REPORTS: TERMINAL DISPLAY OPERATOR ACTION Date & Time Press Reports Cash Advance Settlement Void REPORTS Press F1 Totals Report Totals by card type Totals Report Press F2 Detail Report All transactions Detail Report Press F3 Store Fwd Rpt Not applicable Store Fwd Rpt SETTLEMENT: (END OF DAY) TERMINAL DISPLAY...

  • Page 15: Additional Transaction Prompts

    Teller Setup Add Teller Use this function to add new tellers to Accessible through the your terminal. You will be prompted to Enter Key, the teller create an ID and a password for each setup feature allows you new teller. The teller ID may be up to to manage ID's and passwords four digits in length and the password may be 5-10 digits in length.

  • Page 16: Cash Advance Procedures

    Cash Advance Procedures: Following cash advance procedures is critically important to the safety of your bank. If all the required steps are not followed, your bank may be liable for any fraudulent transactions. Cash disbursements may only be made after reviewing a valid identification, generally a driver’s license. Review the ID to insure that the recipient of the cash is the cardholder.

  • Page 17: Communication Processing/Error Messages

    Communication Processing/Error Messages: MESSAGE EXPLANATION SOLUTION AUTH DECLINED 200-500 The issuer has declined the authorization Cash advance cannot be completed, Messages request advise cardholder to contact card issuer. (Call the number on the back of the card). BAD ACCOUNT # Card number does not pass the LUHN Retry transaction.

  • Page 18: Bank Responsibilities

    Bank Responsibilities: Swipe or imprint credit card. If your terminal cannot read a card, you must imprint the card on a manual imprinter and have the cardholder sign the imprinted draft. Maintain a manual imprinter, merchant plate and a supply of cash advance drafts. This is your backup system.

  • Page 19: Address Verification System (Avs)

    Address Verification System (AVS) Response Codes: The Address Verification System (AVS) is a feature that adds fraud protection on card-not-present transactions. The numeric portion of the customer’s street address and the ZIP code are compared against the information on file with the card-issuing bank. Code Description Visa Amex...

  • Page 20: First View Setup

    First View Setup: (Access your merchant statement online) To access your Merchant Statement, Authorization, Settlement, and Chargeback reports for your merchant account, you must complete setup of the First View online reporting tool. Please follow the below instructions for access to First View. Go to www.firstview.net Enter the User Name for your account...

  • Page 21: Acumen Equipment Terms

    Acumen Connections Equipment Terms: Approval of your merchant account constitutes your acceptance to the terms and conditions set forth in this document. Alterations/Replacement of Equipment Owned and Provided by Acumen Upon request, you must allow Acumen Connections reasonable access to the premises where POS terminals, and or •...

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