Ricoh M199 Service Manual
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Ricoh M199 Service Manual

Ricoh printers service manual
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M199/M200/M203/M204
SERVICE MANUAL

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Summary of Contents for Ricoh M199

  • Page 1 M199/M200/M203/M204 SERVICE MANUAL...
  • Page 2 It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies. NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION.
  • Page 3 Ricoh Technical Training Program. Untrained uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury, damage to property or loss of warranty protection. Ricoh Americas Corporation...
  • Page 4 LEGEND COMPANY PRODUCT CODE LANIER RICOH SAVIN M199 SP C250DN M200 SP C252DN SP C252DN SP C252DN M203 SP C250SF M204 SP C250SF SP C250SF SP C250SF DOCUMENTATION HISTORY REV. NO. DATE COMMENTS 04/2014 Original Printing...

  • Page 5: Table Of Contents

    ADF (only for M203/M204) ..............1-4 1.1.3 DRIVE LAYOUT ................1-5 1.2 MACHINE CONFIGURATION ..............1-7 1.2.1 PRINTER MODEL (M199/M200) ............1-7 1.2.2 MF MODEL (M203/M204) ..............1-7 1.3 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR PRODUCTS ..................... 1-8 1.3.1 PRINTER MODELS: .................
  • Page 6 After replacing the laser optics housing unit ........3-28 Printing out the test chart to make sure MUSIC was performed correctly ......................3-29 Checking that MUSIC was Performed Correctly ........ 3-30 If MUSIC has not been performed successfully ......... 3-31 M199/M200/M203/M204...
  • Page 7 3.12 PAPER EXIT ..................3-61 3.12.1 PAPER EXIT ROLLER .............. 3-61 3.12.2 PAPER EXIT SENSOR ............. 3-62 3.13 ELECTRICAL COMPONENTS ............3-63 3.13.1 CONTROLLER BOARD ............3-63 Controller Board (Printer Models) ............3-63 Controller Board (MF Models) ............3-64 M199/M200/M203/M204...
  • Page 8 Menu List .................... 4-14 4.1.4 FAX SERVICE TEST MENU (ONLY FOR MF MODELS) ....4-18 Entering the Fax Service Test Menu ..........4-18 Selecting an Item................4-18 Going into the Next Level/ Returning to the Previous Level ....4-18 M199/M200/M203/M204...
  • Page 9 5.2.1 OVERVIEW ..................5-12 5.2.2 ERROR CODES LIST..............5-12 5.3 FAX ERROR CODE DEFINITION (ONLY FOR MF MODELS) ....5-16 5.3.1 BASIC ERROR CODE STRUCTURE ..........5-16 Digit 5 (far left): TX or RX ..............5-16 Digit 4: Coding (MH/MR/MMR/JBIG) ..........5-16 M199/M200/M203/M204...
  • Page 10 Timer Settings (MF Models) ..............6-2 Return to Stand-by Mode ..............6-2 Recommendation ................. 6-3 6.2 PAPER SAVE .................... 6-4 6.2.1 EFFECTIVENESS OF DUPLEX/COMBINE FUNCTION ....6-4 1. Duplex ....................6-4 2. Combine mode ................. 6-4 3. Duplex + Combine ................6-5 M199/M200/M203/M204...

  • Page 11: Read This First

    READ THIS FIRST Safety Notices Important Safety Notices Prevention of Physical Injury Before disassembling or assembling parts of the machine and peripherals, make sure that the machine power cord is unplugged. The wall outlet should be near the machine and easily accessible. If any adjustment or operation check has to be made with exterior covers off or open while the main switch is turned on, keep hands away from electrified or mechanically driven components.

  • Page 12: Laser Safety

    Safety and Ecological Notes for Disposal Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an open flame. Dispose of used toner, the maintenance unit which includes developer or the organic photoconductor in accordance with local regulations. (These are non-toxic supplies.) Dispose of replaced parts in accordance with local regulations.
  • Page 13 Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: Clip ring Screw Connector Clamp E-ring Short Edge Feed Long Edge Feed [A] Short Edge Feed (SEF) [B] Long Edge Feed (LEF) Trademarks ®...

  • Page 14: Product Information

    PRODUCT INFORMATION R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 15: Machine Overview

    Machine Overview 1. PRODUCT INFORMATION 1.1 MACHINE OVERVIEW 1.1.1 COMPONENT LAYOUT Engine (M199/M200) 1. Laser Optics Housing Unit 9. Registration Roller 2. Print Cartridge (AIO) 10. By-pass 3. Development Roller (AIO) 11. Paper Feed Roller 4. Paper Exit 12. ITB (Image Transfer Belt) Unit 5.

  • Page 16: Engine (M203/M204)

    10. By-pass 3. Development Roller (AIO) 11. Paper Feed Roller 4. Paper Exit 12. ITB (Image Transfer Belt) Unit 5. Fusing Unit 13. OPC (AIO) 6. Fusing Lamp 14. Tray 1 7. Duplex Path 15 EGB/Controller 8. Transfer Roller M199/M200/M203/M204...

  • Page 17: Adf (Only For M203/M204)

    6. DF Exposure Glass 3. Separation Roller 7. Output Roller 4. Feed Roller 8. Media Stopper Scanner (only for M203/M204) 1. CIS Carriage Unit 4. Carriage Drive Shaft 2. DF Exposure Glass 5. White Sheet 3. Scanner Exposure Glass M199/M200/M203/M204...

  • Page 18: Paper Path

    2. Duplex path 3. By-pass tray 4. Paper path from tray 2 (optional) ADF (only for M203/M204) 1. Document sensor 5. Feed sensor 2. Pick roller 6. DF exposure glass 3. Separation roller 7. Output roller 4. Feed roller M199/M200/M203/M204...

  • Page 19: Drive Layout

     Registration Clutch: This transfers drive from the transport/ fusing motor to the registration roller.  Paper Feed Clutch: This transfers drive from the transport/ fusing motor to the paper feed roller. M199/M200/M203/M204...
  • Page 20 Machine Overview  Agitator Motor: This moves the agitators in the waste toner bottle.  ITB Contact Motor: This moves the ITB into contact with and away from the color OPCs. M199/M200/M203/M204...

  • Page 21: Machine Configuration

    Machine Configuration 1.2 MACHINE CONFIGURATION 1.2.1 PRINTER MODEL (M199/M200) Duplex Unit Optional Memory Optional Tray (G849) PCL/ PS Auto 500 x 1 1.2.2 MF MODEL (M203/M204) Duplex Unit Optional Memory Optional Tray (G849) PCL/ PS Auto 500 x 1 M199/M200/M203/M204...

  • Page 22: Guidance For Those Who Are Familiar With Predecessor Products

    1.3 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR PRODUCTS The M199/M200 series models are similar to the M095/M096 series, and the M203/M204 series models are similar to the M099/M100 series. If you have experience with those products, the following information will be of help when you read this manual.

  • Page 23: Installation

    INSTALLATION...

  • Page 24: Installation Requirements

    Put the machine on a strong, level base. (Inclination on any side must be no more than 3 mm.) Do not put the machine in areas with strong vibrations. 2.1.2 MACHINE LEVEL Front to back: Within 3 mm (0.12") of level Right to left: Within 3 mm (0.12") of level M199/M200/M203/M204...

  • Page 25: Machine Space Requirements

    Installation Requirements 2.1.3 MACHINE SPACE REQUIREMENTS Put the machine near the power source with these clearances: Printer Models (M199/M200) Left side: Over 20 cm (7.9") Rear: Over 10 cm (4") Right side: Over 10 cm (4") Front: Over 70 cm (27.6") Top: Over 33 cm (13")

  • Page 26: Mf Models (M203/M204)

    220 V to 240 V, 50 Hz/60 Hz: Less than 6 A (for Europe/ Asia) 110 V, 60 Hz: Less than 12 A (for Taiwan) Permitted voltage fluctuation: 10% Do not set anything on the power cord. 2.1.5 INSTALLATION PROCEDURE Refer to the Quick Installation Guide for details about installing the machine. M199/M200/M203/M204...

  • Page 27: Replacement And Adjustment

    REPLACEMENT AND ADJUSTMENT R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 28: Before You Start

    Store the AIO in a cool dry place. Do not expose the drum to corrosive gases (ammonia, etc.). Do not shake a used AIO, as this may cause toner to spill out. Dispose of used AIO components in accordance with local regulations. M199/M200/M203/M204...

  • Page 29: Laser Unit

    Paper Feed Do not touch the surface of paper feed rollers. To avoid misfeeds, the side and end fences in each paper tray must be positioned correctly so as to align with loaded paper size. M199/M200/M203/M204...

  • Page 30: Scanner Unit (For M203/M204)

    Many of the parts are held in place with plastic latches. The latches break easily, so release them carefully. To release a latch, press the hook end of the latch away from the part to which it is latched. M199/M200/M203/M204...

  • Page 31: After Servicing The Machine

    Incorrect replacement of lithium battery(s) on the controller or on the fax unit poses risk of explosion. Replace only with the same type or with an equivalent type recommended by the manufacturer. Discard used batteries in accordance with the manufacturer’s instructions. M199/M200/M203/M204...

  • Page 32: Special Tools

    Special Tools 3.2 SPECIAL TOOLS  PC: Windows XP/Vista/7/8 or Windows Server 2003/2003 R2/2008/2008 R2/2012.  USB cable or Crossover cable M199/M200/M203/M204...

  • Page 33: Exterior Covers

    3.3.1 REAR COVER Rear Cover (Printer Models) Rear tray cover [A] Interface cover [B] (hook × 1) Rear cover [C] ( × 3)  The screw in the Interface cover: M3 x 8, others: M4 x 10 M199/M200/M203/M204...

  • Page 34: Rear Cover (Mf Models)

    Exterior Covers Rear Cover (MF Models) Rear tray cover [A] Rear cover [B] ( × 2) M199/M200/M203/M204...

  • Page 35: Right Cover

    3.3.2 RIGHT COVER Rear cover (page 3-6 "Rear Cover") Operation panel (page 3-69 "Operation Panel") Right cover [A] ( × 4)  Top front screw: M3 x 8, others: M4 x 10 3.3.3 LEFT COVER Open the top cover. Printer Models M199/M200/M203/M204...

  • Page 36: Mf Models

    × 3, hook at the arrow mark below)  Top front screw: M3 x 8, others: M4 x 10  Remove the rear cover and the operation panel in advance when you meet difficulties in removing the left cover. M199/M200/M203/M204...

  • Page 37: Front Cover Unit

    Rear cover (page 3-6 "Rear Cover") Operation panel (page 3-69 "Operation Panel") Transfer unit (page 3-46 "Transfer Unit") Right cover (page 3-8 "Right Cover") Cover link gear unit [A] ( × 2) Release the belt [B] Front cover unit [C] ( × 4) M199/M200/M203/M204 3-10...

  • Page 38: Scanner Unit (Only For Mf Models)

    Disconnect the two flat cables [C] with the ferrite core [D] ( ×2, 2 hooks). Disconnect the three harnesses and ground wire from the left stand. ( × 3, × 1) Open the top cover and remove the stepped screw [E]. 3-11 M199/M200/M203/M204...
  • Page 39 Pull it out grasping the anchor with pliers, etc after loosening it halfway. Close the top cover. Slide the scanner unit [F] in the direction of the blue arrow and pull it out while pushing the lock button [G]. M199/M200/M203/M204 3-12...
  • Page 40 Scanner Unit (only for MF Models) Open the ADF while pressing the ADF release bar [H] on the rear of the scanner unit. 10. Remove the ADF unit [I] from the scanner unit in the direction of the blue arrow. (hooks) 3-13 M199/M200/M203/M204...

  • Page 41: Adf (Only For Mf Models)

    Disconnect the 2 harnesses from the left stand. ( × 2) Open the ADF unit [B] and remove it in the direction of the blue arrow. (hooks) 3.5.2 ORIGINAL TRAY Open the extension tray [A] and then open the ADF top cover [B]. M199/M200/M203/M204 3-14...

  • Page 42: Adf Pick-Up Roller

    ADF (only for MF Models) Original tray [C] (2 tabs) 3.5.3 ADF PICK-UP ROLLER Open the ADF top cover [A]. ADF feed unit [B] (tab) ADF pick-up roller [C]  Be careful not to lose the spring. 3-15 M199/M200/M203/M204...

  • Page 43: Adf Feed Roller

    ADF (only for MF Models) 3.5.4 ADF FEED ROLLER ADF feed unit (page 3-15 "ADF Pick-Up Roller") ADF feed roller [A] 3.5.5 ADF SEPARATION PAD Open the ADF top cover. ADF separation pad [A] (2 hooks, spring × 1) M199/M200/M203/M204 3-16...

  • Page 44: Adf

    ADF (only for MF Models) 3.5.6 ADF FRONT COVER ADF unit (page 3-14 "ADF Unit") Original tray (page 3-14 "Original Tray") Turn the ADF unit over. ADF front cover [A] ( × 2, 2hooks) 3-17 M199/M200/M203/M204...

  • Page 45: Adf Rear Cover

    ADF (only for MF Models) 3.5.7 ADF REAR COVER ADF unit (page 3-14 "ADF Unit") Original tray (page 3-14 "Original Tray") Turn the ADF unit over. ADF rear cover [A] ( × 2, 2hooks) M199/M200/M203/M204 3-18...

  • Page 46: Adf Motor

    Remove the ADF drive unit [A] while the ADF top cover [B] remains closed. ( × 2) ADF motor assembly [C] ( × 2, ground screw× 1, × 1, ground plate, discharge brush) ADF motor [D] ( × 2) 3-19 M199/M200/M203/M204...

  • Page 47: Adf Top Cover

    ADF (only for MF Models) 3.5.9 ADF TOP COVER ADF drive unit (page 3-19 "ADF Motor") Open the ADF top cover [A] and remove it. (two tabs) M199/M200/M203/M204 3-20...

  • Page 48: Document Sensor

    ADF (only for MF Models) 3.5.10 DOCUMENT SENSOR ADF drive unit (page 3-19 "ADF Motor") Turn the ADF drive unit over. Pressure plate [A] (4 hooks, 2 springs) Lower guide [B] ( × 2, 6 hooks, 2 tabs) 3-21 M199/M200/M203/M204...
  • Page 49 ADF (only for MF Models) Document sensor [C] (4 hooks, ×1) M199/M200/M203/M204 3-22...

  • Page 50: Adf Feed Sensor

    ADF (only for MF Models) 3.5.11 ADF FEED SENSOR ADF drive unit (page 3-19 "ADF Motor") Lower guide (page 3-21 "Document Sensor") ADF feed sensor [A] (4 hooks, × 1) 3-23 M199/M200/M203/M204...

  • Page 51: Laser Unit

    This printer uses a class IIIb laser beam with a wavelength of 655 nm and an output of 7 mW. The laser can cause serious eye injury. M199/M200/M203/M204 3-24...

  • Page 52: Laser Optics Housing Unit

    Controller box cover (page 3-63 "Controller Board") Only for MF Models: Interface bracket (page 3-63 "Controller Board") Disconnect the three harnesses from CN301, 302 and 303 on the EGB. ( × 3) Open the top cover. Printer Models 3-25 M199/M200/M203/M204...

  • Page 53: Mf Models

    Stoppers [C] ( × 2 each: left side and right side) Remove the springs [D] (left side and right side). Remove the laser optics housing unit [E] from the top cover and place it on the main body. M199/M200/M203/M204 3-26...
  • Page 54 Laser Unit  Always use two hands when carrying the laser optics housing unit. Be sure not to drop the laser optics housing unit. 10. Take out the harnesses [F]. ( × 1) 11. Laser optics housing unit [G]. 3-27 M199/M200/M203/M204...

  • Page 55: After Replacing The Laser Optics Housing Unit

    When the MUSIC error persists, contact your supervisor, and get a set of LD parameters for the unit. After that, enter them with “LSU Adjustment” in the Maintenance Mode Menu (“If MUSIC has not been performed successfully” below). M199/M200/M203/M204 3-28...

  • Page 56: Printing Out The Test Chart To Make Sure Music Was Performed Correctly

    Select the “Manual” radio button. Click [Advanced…]. Select “Off” for the three Color Profile pull-down menus shown (i.e. for Text, Graphics, and Photo modes). Click [OK] twice to print out the test chart. Make sure that MUSIC was performed successfully. 3-29 M199/M200/M203/M204...

  • Page 57: Checking That Music Was Performed Correctly

    Four sets of vertical lines [A] appear on the test chart (C and k, M and k, Y and k…). In each set, look for vertical lines that are aligned within the region defined by “OK”. If all sets have at least one set of vertical lines that are aligned MUSIC was successful. M199/M200/M203/M204 3-30...

  • Page 58: If Music Has Not Been Performed Successfully

    Execute “Color Registration”, which is inside the “Engine Maintenance” menu. Turn the main power Off and On.  MUSIC will be performed automatically. If necessary, adjust the registration settings for each tray and for the front and rear sides of the paper with the "Engine Maintenance" menu. 3-31 M199/M200/M203/M204...

  • Page 59: Aio Cartridge (All In One Cartridge)

    3.7 AIO CARTRIDGE (ALL IN ONE CARTRIDGE) 3.7.1 AIO CARTRIDGE Open the top cover. AIO cartridge [A] 3.7.2 BLACK AIO MOTOR Left cover (page 3-8 "Left Cover") Disconnect the fusing connector [A] and remove the fusing relay harness [B] (2hooks). M199/M200/M203/M204 3-32...
  • Page 60 Fusing thermistor harness guide [D] ( × 2, × 1) Disconnect the connectors shown by arrows in the picture below and release all harnesses on the harness guide [E]. ( × 4, × 1) Harness guide [E] ( ×4, hook × 1) 3-33 M199/M200/M203/M204...
  • Page 61 AIO Cartridge (All In One Cartridge) Drive unit [F] ( × 4) ITB gear [G], Color AIO motor [H] [I] (snap ring × 1 each) Drive unit guide [J] ( × 3) 10. Black AIO gear [K] (snap ring × 1) M199/M200/M203/M204 3-34...

  • Page 62: Color Aio Motor

    AIO Cartridge (All In One Cartridge) 11. Black AIO motor [L] ( × 3) 3.7.3 COLOR AIO MOTOR Drive unit (page 3-32 "Black AIO Motor") ITB gear [A], Color AIO motor [B] [C] (snap ring × 1 each) 3-35 M199/M200/M203/M204...
  • Page 63 AIO Cartridge (All In One Cartridge) Drive unit guide [D] ( × 3) Idler gear [E], AIO gear [F] (snap ring × 1) Color AIO motor [G] ( × 3) M199/M200/M203/M204 3-36...

  • Page 64: Image Transfer

    Pull out the waste toner bottle [A]. Release the hook [B] under the guide plate. Move the guide plate [C] underneath the fusing unit to the left, and then remove it. Pull out the image transfer belt unit [D]. ( × 2) 3-37 M199/M200/M203/M204...

  • Page 65: After Replacing The Image Transfer Belt Unit

    The ITB cleaning unit contains waste toner. When removing the ITB cleaning unit, put it on a sheet of paper. Image transfer belt unit (page 3-37 "Image Transfer Belt Unit") Left handle [A] (hook, bushing × 1) Right handle [B] (hook, bushing × 1) ITB cleaning unit [C] ( × 2) M199/M200/M203/M204 3-38...

  • Page 66: Agitator Motor

    Rear cover (page 3-6 "Rear Cover") Operation panel (page 3-69 "Operation Panel") Right cover (page 3-8 "Right Cover") Motor bracket [A] ( × 2) Agitator motor assembly [B] ( × 1, × 1) Agitator motor [C] ( × 2) 3-39 M199/M200/M203/M204...

  • Page 67: Itb (Image Transfer Belt) Contact Motor

    Rear cover (page 3-6 "Rear Cover") Operation panel (page 3-69 "Operation Panel") Right cover (page 3-8 "Right Cover") Motor bracket [A] ( × 2) Release the wire [B]. ITB contact motor assembly [C] ( × 1, × 1) M199/M200/M203/M204 3-40...
  • Page 68 Image Transfer ITB contact motor [D] ( × 2) 3-41 M199/M200/M203/M204...

  • Page 69: Itb (Image Transfer Belt) Contact Sensor

    Operation panel (page 3-69 "Operation Panel") Right cover (page 3-8 "Right Cover") High voltage power supply board (page 3-81 "High Voltage Power Supply Board") ITB contact sensor assembly [A] ( × 1, × 1) ITB contact sensor [B] (3hooks) M199/M200/M203/M204 3-42...

  • Page 70: Tm (Toner Mark) Sensor Base

    Only for MF models: FCU and Speaker bracket (page 3-63 "Controller Board") Disconnect CN306 on the EGB. ( × 1) Remove all the AIO cartridges (page 3-32 "AIO Cartridge"). Image Transfer Belt Unit (page 3-37 "Image Transfer Belt Unit") Harness cover [A] (hook) TM sensor base [B] 3-43 M199/M200/M203/M204...

  • Page 71: Waste Toner Bottle Set Sensor

    Remove two screws [A] for the waste toner sensor base. Remove all the AIO cartridges. (page 3-32 "AIO Cartridge") Image transfer belt unit (page 3-37 "Image Transfer Belt Unit") Waste toner sensor base [B] Waste toner bottle set sensor [C] (3hooks, × 1) M199/M200/M203/M204 3-44...

  • Page 72: Waste Toner Overflow Sensor

    3.8.8 WASTE TONER OVERFLOW SENSOR Waste toner sensor base (page 3-44 "Waste Toner Bottle Set Sensor") Waste toner overflow sensor [A] (3hooks, × 1)  When reinstalling the waste toner overflow sensor, connect it to the black connector of the harness. 3-45 M199/M200/M203/M204...

  • Page 73: Paper Transfer

    Release the locks [A]. Transfer unit [B] If you install a complete new unit, execute "Reset 2nd Transfer Unit" with the "Engine Maintenance" menu (page 4-2 "Maintenance Mode Menu (MF Models)" or page 4-14 "Service Mode (Printer Models)"). M199/M200/M203/M204 3-46...

  • Page 74: Transfer Roller

    Release the two hooks [A] at both sides of the transfer unit. Open the transfer roller unit [B] and remove it. Transfer roller assembly [C] ( × 2) Release the holder [D] at the left side of the transfer roller unit (hook). 3-47 M199/M200/M203/M204...

  • Page 75: Registration Roller

    Transfer unit (page 3-46 "Transfer Unit") Transfer roller unit (page 3-47 "Transfer Roller") Tension springs [A] (both sides) Registration idle roller [B] ( × 2, gear × 1, bushing × 2) × 2, gear × 2, bushing × 2) Registration roller [C] ( M199/M200/M203/M204 3-48...

  • Page 76: Reassembling The Registration Roller Unit

    [A]. 3.9.4 REGISTRATION SENSOR Rear cover (page 3-6 "Rear Cover") Operation panel (page 3-69 "Operation Panel") Right Cover (page 3-8 "Right Cover") Registration sensor assembly [A] ( × 1, × 1) Registration sensor [B] (hooks) 3-49 M199/M200/M203/M204...

  • Page 77: Registration Clutch

    Paper Transfer 3.9.5 REGISTRATION CLUTCH Rear cover (page 3-6 "Rear Cover") Left cover (page 3-8 "Left Cover") Transport/Fusing motor (page 3-56 "Transport/Fusing Motor") Registration clutch [A] ( × 1) M199/M200/M203/M204 3-50...

  • Page 78: Image Fusing

    Execute "Reset Fuser Unit" with the "Engine Maintenance" menu if you replace the fusing unit, otherwise a fusing error may occur. Open the front cover. Left cover (page 3-8 "Left Cover") Disconnect the connectors [A], [B]. Fusing unit [C] ( × 3) 3-51 M199/M200/M203/M204...
  • Page 79 Make sure which screw should be removed before you do this step. Execute "Reset Fuser Unit" with the "Engine Maintenance" menu (page 4-2 "Maintenance Mode Menu (MF Models)" or page 4-14 "Service Mode (Printer Models)") if the fusing unit is replaced. M199/M200/M203/M204 3-52...

  • Page 80: Fusing Lamp

    Image Fusing 3.10.2 FUSING LAMP Fusing unit (page 3-51 "Fusing Unit") Fusing front cover [A] ( × 3) Fusing back cover [B] ( × 2) Fusing lamp cable [C] ( × 2) 3-53 M199/M200/M203/M204...
  • Page 81 Image Fusing Lamp right stay [E] ( × 1) Lamp left stay [D] ( × 1) Fusing lamp [E] M199/M200/M203/M204 3-54...

  • Page 82: When Reinstalling The Fusing Lamp

    Image Fusing When Reinstalling the Fusing Lamp The end of the fusing lamp [A], which shows the voltage and power ratings, must be placed at the left side of the fusing unit (fusing cable side). 3-55 M199/M200/M203/M204...

  • Page 83: When Reassembling The Fusing Unit

    3.10.3 TRANSPORT/FUSING MOTOR Rear cover (page 3-6 "Rear Cover") Left cover (page 3-8 "Left Cover") Disconnect the fusing connector [A] and remove the fusing relay harness [B] (2 hooks). Fusing harness guide [C] ( × 2) Duplex timing belt [D] M199/M200/M203/M204 3-56...
  • Page 84 Image Fusing Transport/Fusing motor assembly [E] ( × 3, × 3, × 1, grounding plate [F] × 1) Transport/Fusing motor [G] ( × 3) 3-57 M199/M200/M203/M204...

  • Page 85: Paper Feed

    Paper feed clutch (page 3-58 "Paper Feed Clutch") Close the top cover and front cover. Pull out the tray. Stand the machine with the rear side facing the table. Slide the paper feed shaft [A] to the left side. ( × 2) M199/M200/M203/M204 3-58...

  • Page 86: Separation Pad

    Push down the bottom plate [A]. Separation pad [B] (2hooks, spring × 1)  When reinstalling the separation pad, make sure that the Mylar [C] is not placed under the separation pad. The right side image below shows incorrect installation. 3-59 M199/M200/M203/M204...

  • Page 87: Paper End Sensor

    Operation panel (page 3-69 "Operation Panel") Right cover (page 3-8 "Right Cover") High voltage power supply board (page 3-81 "High Voltage Power Supply Board") Paper end sensor assembly [A] ( × 1, × 1) Paper end sensor [B] (3hooks) M199/M200/M203/M204 3-60...

  • Page 88: Paper Exit

    Pull out the paper exit roller [B] from the right stay, and move its left side towards the front slightly, and then remove it from the mainframe. ( × 1) Remove the four exit guides [C] and gear [D]. ( × 1, bushing × 1) 3-61 M199/M200/M203/M204...

  • Page 89: Paper Exit Sensor

     The upper right screw in the above photo is different from other 3 screws. Remove the paper exit sensor [C] while lightly pressing the feeler [B] in the direction shown by the arrow (4 hooks, × 1). M199/M200/M203/M204 3-62...

  • Page 90: Electrical Components

    Rear cover (page 3-6 "Rear Cover") Controller box cover [A] ( × 6) Interface bracket [B] ( × 3)  The middle screw in the above photo is different from the other 2 screws. Controller board [C] ( × 5, ×3) 3-63 M199/M200/M203/M204...

  • Page 91: Controller Board (Mf Models)

    Electrical Components Controller Board (MF Models) Rear cover (page 3-6 "Rear Cover") Controller box cover [A] ( × 7) Interface bracket [B] ( × 3) M199/M200/M203/M204 3-64...
  • Page 92 Disconnect the two flat cables [C] with the Ferrite core [D]. ( ×2, 2 hooks) Ground wire [E] ( × 1) FCU and Speaker bracket [F] ( × 4, × 1, × 2) Controller board [G] ( × 6, ×4) 3-65 M199/M200/M203/M204...

  • Page 93: Egb (Engine Board)

    EEPROM [B] When installing the new EGB 1. Remove the EEPROM from the old EGB. 2. Install it on the new EGB with the mark [A] pointing to the right side of the board after you replace the EGB. M199/M200/M203/M204 3-66...

  • Page 94: Egb (Mf Models)

    Make sure that the EEPROM is correctly installed on the EGB. EGB (MF Models) Rear cover (page 3-6 "Rear Cover") Controller box cover (page 3-63 "Controller Board") FCU and Speaker bracket (page 3-63 "Controller Board") EGB [A] (all × 6 ) EEPROM [B] 3-67 M199/M200/M203/M204...
  • Page 95 3. Replace the EEPROM if the EEPROM on the old EGB is defective.  Keep the EEPROM away from any objects that can cause static electricity. Static electricity can damage EEPROM data.  Make sure that the EEPROM is correctly installed on the EGB. M199/M200/M203/M204 3-68...

  • Page 96: Fcu (Only For Mf Models)

    Rear cover (page 3-6 "Rear Cover") Controller box cover (page 3-63 "Controller Board") Interface bracket (page 3-63 "Controller Board") FCU [A] ( × 4) 3.13.4 OPERATION PANEL Open the front cover. Front harness cover [A] ( ×1) Open the top cover. 3-69 M199/M200/M203/M204...

  • Page 97: Printer Models

    Electrical Components Printer Models MF Models Operation panel [B] ( × 1, ×1) M199/M200/M203/M204 3-70...

  • Page 98: Printer Models

    Electrical Components Printer Models MF Models 3.13.5 OPU OPU (Printer Models) Operation panel (page 3-69 "Operation Panel") Remove the key and display assembly [A] from the operation panel. ( × 2, hooks, × 1, × 1) 3-71 M199/M200/M203/M204...

  • Page 99: Opu (Mf Models)

    Electrical Components OPU [B] ( × 3) OPU (MF Models) Operation panel (page 3-69 "Operation Panel") Remove the rear cover [A] from the operation panel. ( × 5) OPU [B] ( × 10, × 2, 2 hooks) M199/M200/M203/M204 3-72...

  • Page 100: Wi-Fi Board

    Rear cover (page 3-6 "Rear Cover") Operation panel (page 3-69 "Operation Panel") Right cover (page 3-8 "Right Cover") Remove the Wi-Fi Board [A] with the bracket. ( × 1, ×1) Remove the Wi-Fi Board [B] from the bracket. 3-73 M199/M200/M203/M204...

  • Page 101: Interlock Switches

    Removing the spring [B] first makes this procedure easier.  Remove all the connectors after the interlock switch base has been removed. Two interlock switches [C] at the outside of the base and one interlock switch [D] at the inside of the base (hook ×1 each) M199/M200/M203/M204 3-74...

  • Page 102: Fusing Fan Motor

    Interlock switch base (page 3-74 "Interlock Switches") Fusing fan base [A] ( × 2, × 1) Fusing fan motor [B] (2hooks, × 1)  Install the fusing fan motor with its decal facing the outside of the machine. 3-75 M199/M200/M203/M204...

  • Page 103: Fusing Stripper Pawl Solenoid

    Right cover (page 3-8 "Right Cover") Fusing stripper pawl solenoid assembly [A] ( × 4, × 1)  The upper right screw in the above photo is different from other 3 screws. Fusing stripper pawl solenoid [B] ( × 2) M199/M200/M203/M204 3-76...

  • Page 104: Fusing Pressure Release Sensor

    Electrical Components 3.13.10 FUSING PRESSURE RELEASE SENSOR Fusing stripper pawl solenoid assembly (page 3-76 "Fusing Stripper Pawl Solenoid") Fusing pressure release sensor [B] ( [A] × 1, 4hooks) 3-77 M199/M200/M203/M204...

  • Page 105: Lsu Fan Motor

    Fusing fan base (page 3-75 "Fusing Fan Motor") Drive unit (page 3-32 "Black AIO Motor") Take the harnesses aside around the LSU fan base [A]. 10. LSU fan base [A] ( × 2, × 1) 11. ID Chip Board [B] ( × 3) M199/M200/M203/M204 3-78...

  • Page 106: Psu

    Power cord bracket [B] ( × 2) Power switch assembly [C] ( × 3, × 2)  The left screw in the above photo is different from other 2 screws. PSU assembly [D] ( × 4, × 5) 3-79 M199/M200/M203/M204...
  • Page 107 Electrical Components PSU [E] ( × 4) M199/M200/M203/M204 3-80...

  • Page 108: High Voltage Power Supply Board

    High Voltage Power Supply Board [A] ( × 6, ground screw × 1, × 1) 3.13.15 TEMPERATURE/HUMIDITY SENSOR Rear cover (page 3-6 "Rear Cover") Operation panel (page 3-69 "Operation Panel") Right cover (page 3-8 "Right Cover") Temperature/Humidity sensor [A] ( × 1, × 1) 3-81 M199/M200/M203/M204...

  • Page 109: Duplex Motor

    Interlock switch base (page 3-74 "Interlock Switches") Disconnect the fusing connector [A] and remove the fusing relay harness [B] (2hooks). Fusing harness guide [C] ( × 2) Fusing thermistor harness guide [D] ( × 2, × 1) Duplex timing belt [E] M199/M200/M203/M204 3-82...
  • Page 110 Electrical Components Left bracket [F] (Printer models: × 5, MF Models: × 6 including [G]) Duplex motor [H] ( × 2, × 1) 3-83 M199/M200/M203/M204...

  • Page 111: Speaker (Only For Mf Models)

    Electrical Components 3.13.17 SPEAKER (ONLY FOR MF MODELS) Rear cover (page 3-6 "Rear Cover") Controller box cover (page 3-63 "Controller Board") Speaker [A] ( × 2, × 1) M199/M200/M203/M204 3-84...

  • Page 112: Eeprom

    14. Close the front cover. 15. Select "Trans. Belt Adjust", and then execute "Trans. Belt Adjust" to adjust the ITB (Image Transfer Belt) unit. 16. Select "Fuser SC Detect", and then select "ON" or "OFF" for the consecutive fusing jam detection. 3-85 M199/M200/M203/M204...
  • Page 113 If MUSIC is not performed successfully, see “If MUSIC has not been performed successfully” (page 3-25 "Laser Optics Housing Unit"). 22. If necessary, adjust the registration settings for the front and rear sides of each paper tray in the “Engine Maintenance” menu. 23. Exit "Engine Maintenance". M199/M200/M203/M204 3-86...

  • Page 114: Checking That Music Was Performed Correctly

    Four sets of vertical lines appear on the test chart (C and k, M and k, Y and k…). In each set, look for vertical lines that are aligned within the region defined by “OK”. If all sets have at least one set of vertical lines that are aligned [A], MUSIC was successful. 3-87 M199/M200/M203/M204...

  • Page 115: System Maintenance Reference

    SYSTEM MAINTENANCE REFERENCE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 116: Service Menu

    After initializing with this menu, when the user powers on the machine, the Initial Setup Menu appears. The user must select Language in Country in this menu. Fax Service Test Menu (only for MF This is a menu for checking the fax mode. models) M199/M200/M203/M204...

  • Page 117: Maintenance Mode Menu (Mf Models)

    Counter Displays the number of paper jams at each location. Jam Counter Total/ ADF/ Printer Output Bin/ Internal/ Tray1 / Tray2 Displays the number of paper misfeeds with tray 1 Coverage or tray 2. Coverage1 (Tray 1)/ Coverage2 (Tray2) M199/M200/M203/M204...
  • Page 118 [200 to 400 / 250 (Default)/ 10/step] NA Model: RICOH/ 'nul' EU Model: RICOH/ NRG/ LANIER P Name ASIA Model: RICOH/ LANIER China Model: RICOH [0x00 to 0x7F / - / -] Sets the destination and updates the engine setting.
  • Page 119 [-15 to 15 / 0 (Default) / 1 mm/step] Adjusts the vertical registration for tray 2. If the machine settings are reset to the factory defaults, Vert.Tray2 this value does not change. [-15 to 15 / 0 (Default) / 1 mm/step] M199/M200/M203/M204...
  • Page 120 DFU (Designed for Factory Use) Do not change this setting. Brand ID 00* – 7F Displays the current brand ID number. DFU (Designed for Factory Use) Do not change this setting. Maintenance ID 00* – 7F Displays the current maintenance ID number. M199/M200/M203/M204...
  • Page 121 B&W Up Mode: Converts into Economy Black and white. Sets whether to display the PM parts replacement notice and whether PM Parts Rep to stop the engine. Notice At near end: No Notice / Not Stopped M199/M200/M203/M204...
  • Page 122 [-0.9 to 0.9 / 0 (Default)/ 0.1 %/step] Size Adjust Flatbed Main Adjusts the Flatbed Scan main-scan magnification. Reg. [-0.9 to 0.9 / 0 (Default)/ 0.1 %/step] Flatbed Sub Adjusts the Flatbed Scan sub-scan magnification. Reg. [-0.9 to 0.9 / 0 (Default)/ 0.1 %/step] Fax Maintenance M199/M200/M203/M204...
  • Page 123 Silence (No tone) detection time (Rx mode : FAX/ TAD Only) Silence After the line is connected via the external RX Settings Detection telephone, the machine can detect silence (no tone) for the time length specified by this setting. [30 sec (Default)] M199/M200/M203/M204...
  • Page 124 [Limitless / 10 sec / 20 sec / 30 sec/ 40 sec] Sets the redial interval when Tx fails. Redial Interval [5 Min/ 6 Min] TX Settings Sets the number of redials when Tx fails. Redialings [2 times/ 3 Times/ 4 Times/ 5 Times] M199/M200/M203/M204...
  • Page 125 Sets the transmission level of DTMF tones. DTMF Level [-12 dBu / -11 dBu/ -10 dBu/ -8 dBu/ -6 dBu] Sets the level difference between high band frequency signals and low band frequency signals DTMF Delta when sending DTMF tones. [2 dBu/ 3 dBu] M199/M200/M203/M204 4-10...
  • Page 126 RTN Rate by this setting (Number of lines containing an error per page / Total number of lines per page). Comm Settings [10%/ 15%] DFU (Designed for Factory Use) V34 Modem Do not change this setting. [Permitted (Default)/ Prohibited] 4-11 M199/M200/M203/M204...
  • Page 127 “From” field in the “Reply-To” field, and sets Function Reply-To Setting the “Administrator e-mail Address” in the “From” (only for :M204) field. No: Not set. Default: No Selects whether or not to print the header part of Prt Rec Txt Mail E-mail. Header Default: No M199/M200/M203/M204 4-12...
  • Page 128 All Document Transfer Fax RX image data (receive/forward) Fax TX image data (redial) Internet Fax RX image data (receive/forward) Internet Fax TX image data (redial) PC fax jobs (redial) Max. 40 characters (one byte) 4-13 M199/M200/M203/M204...

  • Page 129: Service Mode (Printer Models)

    Displays only Model Displays the current model in a dropdown list. Do not change this setting (Designed for Factory Use). 00* – 7F Brand Displays the current brand ID number. Do not change this setting (Designed for Factory Use). M199/M200/M203/M204 4-14...
  • Page 130 Service Menu NA Model: RICOH/ 'nul' EU Model: RICOH/ NRG/ LANIER P Name ASIA Model: RICOH/ LANIER China Model: RICOH [0x00 to 0x7F / - / -] Sets the destination and updates the engine setting. Destination DOM/ NA (Default)/ EU/ CHN/ TAIWAN/ ASIA / LA Sets the Media type.
  • Page 131 On/Off* does not detect "Fusing SC Reset". Fuser SC Reset Resets the Fusing related SC. The engine will do color registration and density tuning automatically. Color Regist The printer will warm up automatically after this setting is changed. M199/M200/M203/M204 4-16...
  • Page 132 Graphic:100 / 50 / 30 (Default: 30) Sets the conversion mode for the economy color print. No: No conversion is executed. Conversion Mode Color Up Mode: Converts into economy color. The image density is decreased. B&W Up Mode: Converts into Economy Black and white. 4-17 M199/M200/M203/M204...

  • Page 133: Fax Service Test Menu (Only For Mf Models)

    DTMF Test Tone [#] Executes the DTMF tone # test. Tone Stop Executes the Stop DTMF tone test. [V34] 33600 bps Generates the [V34] 33600 bps signal. Modem Test [V34] 28800 bps Generates the [V34] 28800 bps signal. M199/M200/M203/M204 4-18...
  • Page 134 Generates the [V29] 7200 bps signal. [V27] 4800 bps Generates the [V27] 4800 bps signal. [V27] 2400 bps Generates the [V27] 2400 bps signal. [V21] 300 bps Generates the [V21] 300 bps signal. Signal Stop Generates the Stop signal. 4-19 M199/M200/M203/M204...

  • Page 135: Size Mismatch Detection Menu

    Specifies whether to detect the paper size mismatch. Detection Yes: The error recovery procedure is performed after the paper size mismatch is detected. No: The error recovery procedure will not be performed regardless of the size mismatch. Default: Yes Machine Reboot: Not required M199/M200/M203/M204 4-20...

  • Page 136: Configuration, Maintenance And Test Page Information

    " key to select "Configuration Page" or "Maintenance Page", and then press the "OK" key. Press "Yes" in the confirmation screen. The configuration page or maintenance page is printed.  Press “Escape” to return to the previous menu. 4-21 M199/M200/M203/M204...

  • Page 137: Error Log

    Print/Data Error Code 5 A consumable supply has run out Warning; Toner near end, Waste toner bottle near full, TM Code 6 sensor cleaning, Fusing belt near end or Transfer belt near end Code 7 Alert; Diagnostic Error M199/M200/M203/M204 4-22...

  • Page 138: Counter And Coverage (Only For Printer Models)

    Four counters [G]: Short yield AIO Replacement counter of K, C, M, Y The symbols [H] printed beside the remaining toner counter indicate the type of the AIO.  S: Short Yield AIO  H: High Yield AIO 4-23 M199/M200/M203/M204...

  • Page 139: Firmware Updating

    " or " " key to select "Print List/Report", and then press the "OK" key. Press the " " or " " key to select "Configuration Page", and then press the "OK" key. Press "Yes" in the confirmation screen. M199/M200/M203/M204 4-24...

  • Page 140: Updating The Controller Firmware

    Read the cautionary statements carefully, and then click "OK". The firmware update tool opens. For a USB connection, click "F/W Update (USB)" [A]. For a network connection, enter the machine's IP address in "Machine IP" [B], and then click "F/W Update (NET)" [C]. 4-25 M199/M200/M203/M204...
  • Page 141 When the firmware update is completed: For Printer models: The alert LED starts flashing.  For MF models: The alert LED starts flashing and machine makes a beep sound. 10. Click “Close” [A] to close the update tool. M199/M200/M203/M204 4-26...
  • Page 142 EGB and/or the controller board.  If power failed during the download, try again. If you still cannot download the firmware, it may be necessary to change the EGB and/or the controller board. 4-27 M199/M200/M203/M204...

  • Page 143: Updating The Engine Firmware

    Read the cautionary statements carefully, and then click "OK". The firmware update tool opens. For a USB connection, click "Eng. F/W Update (USB)" [A]. For a network connection, enter the machine's IP address in "Machine IP" [B], and then click "Eng. F/W Update (NET)" [C]. M199/M200/M203/M204 4-28...
  • Page 144 When the firmware update is completed: For Printer models: The alert LED starts flashing.  For MF models: The alert LED starts flashing and machine makes a beep sound. 10. Click “Close” [A] to close the update tool. 4-29 M199/M200/M203/M204...

  • Page 145: Boot Loader Firmware

    If power failed during the download, try again. If you still cannot download the firmware, it may be necessary to change the EGB and/or the controller board. 4.3.4 BOOT LOADER FIRMWARE This is also listed on the configuration page, but this firmware is not updated in the field. M199/M200/M203/M204 4-30...

  • Page 146: Troubleshooting

    TROUBLESHOOTING R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 147: Service Call Conditions

    SC 1xx (Other Error) Serial Number Error The serial number stored in the memory (EGB) is not correct.  EEPROM defective  EGB replaced without original EEPROM Check the serial number. If the stored serial number is incorrect, contact your supervisor. M199/M200/M203/M204...

  • Page 148: Sc 2Xx (Laser Optics Error)

    LDB unit has turned on while the polygon motor is rotating normally.  Disconnected cable from the laser synchronizing detection unit or defective connection  Defective laser synchronizing detector  Defective LDB  Defective EGB 1. Check the connectors. 2. Replace the laser optics unit. 3. Replace the EGB. M199/M200/M203/M204...

  • Page 149: Sc 3Xx (Charge Error)

    1. Check the harness from the black drum motor. Replace it if necessary. Color drum motor error The LOCK signal error is detected when the EGB monitors the color drum motor state. (This monitoring is done immediately after power-on, when the motor starts rotating, and immediately after the motor stops.) M199/M200/M203/M204...

  • Page 150: Sc 4Xx (Image Transfer And Transfer Error)

    ITB unit has moved to no-contact position.  Defective ITB contact motor  Defective ITB contact sensor  Defective ITB unit 1. Replace the ITB contact motor. 2. Replace the ITB contact sensor. 3. Replace the ITB unit. M199/M200/M203/M204...

  • Page 151: Sc 5Xx (Motor And Fusing Error)

    1. Check the harness from the transport/fusing motor. Replace it if necessary. LSU Fan Motor Error A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. M199/M200/M203/M204...
  • Page 152 Print Ready Temperature Error  The heating roller temperature increase during a set time is not correct.  The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. M199/M200/M203/M204...
  • Page 153 Otherwise, the machine continues to issue this SC code and cannot be operated. Heating Lamp Full-Power Error The fusing lamp is fully-powered for a certain time while the fusing unit stays in the stand-by mode and is not rotating. M199/M200/M203/M204...
  • Page 154 Defective thermistor 1. Replace the fusing unit. 2. Replace the fusing lamp.  Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. M199/M200/M203/M204...
  • Page 155 1. Clear this SC to send a command after a jam removal. 2. Turn off this function after a jam removal.  Execute "Engine Maintenance Menu" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. M199/M200/M203/M204...

  • Page 156: Sc 6Xx (Communication And Other Error)

    3. Replace the EGB. GAVD Communication Error The ID of the GAVD is not identified during initialization. The chip ID of the GAVD cannot be detected by the machine at power-on.  Defective EGB 1. Replace the EGB. M199/M200/M203/M204 5-10...

  • Page 157: Controller Sc

    1. Replace the controller board. On-Board Memory Check Error An on-board memory check error at power-on occurs.  Controller board detective 1. Replace the controller board. ROM Checksum Error A ROM checksum error at power-on occurs. Replace the controller board. 5-11 M199/M200/M203/M204...

  • Page 158: Error Codes

    Disconnected or defective harness of the waste toner bottle set sensor  Defective waste toner bottle set sensor Install the waste toner bottle. Check or replace the harness of the waste toner bottle set sensor. Replace the waste toner bottle set sensor. M199/M200/M203/M204 5-12...
  • Page 159 Inner Jam Error: Registration/ Paper Exit A sheet of paper stays at the registration sensor or paper exit sensor.  Paper slipped  Paper double feed Remove the paper jam at the registration sensor or paper exit sensor. 5-13 M199/M200/M203/M204...
  • Page 160 Toner Near End: Magenta AIO Toner End: Magenta AIO  Magenta toner near-end or end Replace the magenta AIO. Toner Near End: Cyan AIO Toner End: Cyan AIO  Cyan toner near-end or end Replace the Cyan AIO. M199/M200/M203/M204 5-14...
  • Page 161 Replace the waste toner bottle. Color Registration (MUSIC) Error  Color registration (MUSIC) failure This error is not displayed even if this error occurs. It is just logged. This error is automatically recovered after the color registration (MUSIC) has been done successfully. 5-15 M199/M200/M203/M204...

  • Page 162: Fax Error Code Definition (Only For Mf Models)

    5.3.1 BASIC ERROR CODE STRUCTURE Error codes consist of six hexadecimal digits (0–5). Digit 5 (far left): TX or RX 1xxxxx 2xxxxx Internet Fax TX: 3xxxxx Internet Fax RX: 4xxxxx Digit 4: Coding (MH/MR/MMR/JBIG) x1xxxx x2xxxx MMR: x3xxxx JBIG: x4xxxx M199/M200/M203/M204 5-16...

  • Page 163: Digit 3: Modem Mode

    Fax Error Code Definition (only for MF Models) Digit 3: Modem mode V27ter nonECM xx1xxx V29 nonECM xx2xxx V17 nonECM xx3xxx V33 nonECM xx4xxx xx5xxx V27ter ECM xx9xxx V29 ECM xxaxxx V17 ECM xxbxxx V33 ECM xxcxxx 5-17 M199/M200/M203/M204...

  • Page 164: Digit 2: Modem Speed

    Digit 2: Modem speed 2400 xxx1xx 4800 xxx2xx 7200 xxx3xx 9600 xxx4xx 12000 xxx5xx 14400 xxx6xx 16800 xxx7xx 19200 xxx8xx 21600 xxx9xx 24000 xxxaxx 26400 xxxbxx 28800 xxxcxx 31200 xxxdxx 33600 xxxexx Digits 1-0 are assigned to indicate detailed error descriptions. M199/M200/M203/M204 5-18...

  • Page 165: Error Code Table

    V8 negotiation Fail xxxx32 Retry Out xxxx40 Too many FTT xxxx41 Too many CRP xxxx42 T2 Time Out xxxx43 DCN received xxxx44 Command Rec Error xxxx45 Resp Rec Error xxxx46 Invalid Command/Response RX xxxx47 Remoter No RX capability xxxx48 5-19 M199/M200/M203/M204...
  • Page 166 Command Rec Error xxxx68 Resp Rec Error xxxx69 Time Out xxxx70 Modem hang-up xxxx80 V34 abort received xxxx81 V34 t1 timeout, control channel error xxxx82 V34 t1 timeout, primary channel error xxxx83 Data not sent until guard timer expired xxxx84 M199/M200/M203/M204 5-20...

  • Page 167: The Following Information Is Also Included In The User Guide

    Check if the telephone line is properly connected to the machine.  Disconnect the telephone line cord from the machine, and connect the cord to a telephone. Check if you can make calls using the telephone. If you cannot make calls this way, contact your telephone company. 5-21 M199/M200/M203/M204...
  • Page 168 E-mail transmission failed while sending an Internet Fax.  There was an error in the header of the e-mail. Check if the network settings such as the IP address, DNS, and SMTP settings have been configured properly (make sure that no double-byte character is used). M199/M200/M203/M204 5-22...
  • Page 169 There was an error in the part header of the e-mail. Ask the sender to check the e-mail settings.  The e-mail had an invalid Content-Type, or an unsupported type of file (such as PDF or JPEG) was received. Ask the sender to check the file type. 5-23 M199/M200/M203/M204...
  • Page 170 TIFF file. 4XXX46 The machine memory reached its capacity while receiving an Internet Fax.  The fax was too large. Ask the sender to resend the document in parts as several smaller faxes, or send at a lower resolution. M199/M200/M203/M204 5-24...

  • Page 171: Fax Error Clear Principle (Only For Mf Models)

    If the auto redial is off, the message is remain. During the display shows "TX Comm Error", any job can be accepted same as the normal status. The "TX Comm Error" to be cleared by receiving any jobs (Fax, Copy, Print, Scan) or pressing any button. 5-25 M199/M200/M203/M204...

  • Page 172: Image Problems

    Abnormal image at 61 mm intervals: Image transfer belt unit (Drive roller)  Colored spots at 76 mm intervals: AIO cartridge (OPC drum)  Abnormal image at 95 mm intervals: Fusing unit (Pressure roller)  Abnormal image at 76 mm intervals: Fusing unit (Heat roller) M199/M200/M203/M204 5-26...

  • Page 173: Image Problem

    AIOs, Image transfer belt, image transfer roller, or the fusing unit (page 4-21 "Configuration, Maintenance and Test Page Information").  Occurs with 1-3 colors: AIO unit(s) failure  Occurs with all four colors: Image transfer belt, transfer roller or fusing unit failure 5-27 M199/M200/M203/M204...

  • Page 174: Environmental Conservation

    ENVIRONMENTAL CONSERVATION R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 175: Energy Saving

    (1 minute). If the timers are changed, then the energy saved will be different. For example, if the timers are all set to 240 minutes, the gray area will disappear, and no energy is saved before 240 minutes expires. M199/M200/M203/M204...

  • Page 176: Timer Settings (Printer Models)

    Press [Escape] to return to the previous menu.  The default setting of Sleep mode is 1 minute. Return to Stand-by Mode Energy Saver Mode 2 (Sleep Mode) Recovery time  30 seconds or less Energy Saver Mode 1 Recovery time  10 seconds or less M199/M200/M203/M204...

  • Page 177: Recommendation

    If the timers are all set to the maximum value, the machine will not begin saving energy until 240 minutes has expired after the last job. This means that after the customer has finished using the machine for the day, energy will be consumed that could otherwise be saved. M199/M200/M203/M204...

  • Page 178: Paper Save

    Duplexing and the combine functions reduce the amount of paper used. This means that less energy overall is used for paper production, which improves the environment. 1. Duplex Reduce paper volume in half! 2. Combine mode Reduce paper volume in half! M199/M200/M203/M204...

  • Page 179: Duplex + Combine

    The duplex counter counts pages that have images on both sides.  For one duplex page, the duplex counter goes up by 1.  For a duplex job of a three-page original, the duplex counter will only increase by 1, even though two sheets are used. M199/M200/M203/M204...
  • Page 180 M199/M200/M203/M204 SERVICE MANUAL APPENDICES...
  • Page 181 M199/M200/M203/M204 APPENDICES TABLE OF CONTENTS 1. APPENDICES: SPECIFICATIONS ..........1-1 1.1 GENERAL SPECIFICATIONS ..............1-1 1.1.1 PRINTER MODEL (M199/M200) ............1-1 1.1.2 MF MODEL (M203/M204) ..............1-4 Engine ....................1-4 Copier ....................1-7 Scanner ....................1-9 Fax ..................... 1-10 1.1.3 OPTION ..................1-11 Paper Feed Unit .................

  • Page 182: Specifications

    APPENDIX: SPECIFICATIONS R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 183: Appendices: Specifications

    General Specifications 1. APPENDICES: SPECIFICATIONS 1.1 GENERAL SPECIFICATIONS 1.1.1 PRINTER MODEL (M199/M200) Configuration Desktop Print process Laser electrostatic transfer Speed Mode 600x600 dpi 1bit (600x600 dpi) Resolution Standard Mode 600x600 dpi 2 bit (1200 x 600 dpi equivalent) Fine Mode...
  • Page 184 Standard Tray 60-160g/m (16-42lb) Bypass tray 60-160g/m (16-42lb) Paper Weight Automatic duplex 60-90g/m (16-24lb) Op. Paper Paper Feed 60-105g/m (16-28lb) Tray Unit NA version 120-127V/ 60Hz/ less than 11A Power Requirement Taiwan version 110V/ 60Hz/ less than 12A M199/M200/M203/M204 SM Appendix...
  • Page 185 Energy 80 W or less Consumption Saver mode Default Time 30 seconds Energy Save Mode Power 3.8 W or less (EU, Asia version) Energy Consumption 2.7 W or less (NA version) Saver mode Default Time 1 minute SM Appendix M199/M200/M203/M204...

  • Page 186: Mf Model (M203/M204)

    Standard Bypass tray 1 sheet Input capacity (80 g/m Paper Feed Paper 500 sheets x 1 Unit Tray Up to 751 sheets Output Standard Face down up to 150 sheets (A4/LT or 80g/m , 20lb) capacity Tray M199/M200/M203/M204 SM Appendix...
  • Page 187 Plain paper, Recycled paper, Middle thick Op.Paper Feed Unit / paper, Thin paper, Thick paper 1, Color Duplex paper, Letterhead, Preprinted, Prepunched Paper Standard tray 60-160g/m (16-42lb) Paper Weight Bypass tray 60-160g/m (16-42lb) Automatic duplex 60-90g/m (16-24lb) SM Appendix M199/M200/M203/M204...
  • Page 188 80 W or less Consumption Saver mode 1 Default Time 30 seconds Energy Save Mode Power 3.8 W or less (EU, Asia version) Energy Consumption 3.2 W or less (NA version) Saver mode 2 Default Time 1 minute M199/M200/M203/M204 SM Appendix...

  • Page 189: Copier

    50, 65, 78, 93, 129, 155, 200, 400% Reduction / Enlargement 50, 71, 82, 93, 122, 141, 200, 400% Book: 25 - 400% in 1% step Custom ARDF: 25 - 200% in 1% step Image density adjustment Yes, Manual only: 5 levels SM Appendix M199/M200/M203/M204...
  • Page 190 Interrupt copy Combine copy 2 in 1, 4 in 1 ID Copy copy Yes (only 2 in1) APS/AMS Auto Tray Switch Directional Magnification Directional Size Magnification Photo Mode Auto Start User Program Electronic Sorting Image Rotation Series Copy M199/M200/M203/M204 SM Appendix...

  • Page 191: Scanner

    Gradation Output 8 bit color processing Scanning from the control panel  Ethernet (10BASE-T, 100BASE-TX) , USB2.0 (Scan to USB) Interface Scanning from a computer  Ethernet (10BASE-T, 100BASE-TX), USB 2.0 Sendable file formats TIFF, JPEG, PDF SM Appendix M199/M200/M203/M204...

  • Page 192: Fax

    Optional SAF Memory More than 100 sheets (8 dots per mm × 3.85 line Memory capacity per mm) Speed dial  200 items Quick dial Address book  20 items Number of redials for Fax  M199/M200/M203/M204 1-10 SM Appendix...

  • Page 193: Paper Feed Unit

    (16 to 28 lb.) Paper Tray Paper capacity 500 sheets (500x1) 400 × 450 × 127 mm (15.8 × 17.8 × 5 Dimensions (W x D x H) inches) Weight Less than 4 kg (8.9 lb.) SM Appendix 1-11 M199/M200/M203/M204...

  • Page 194: Controller Specifications

    Controller Specifications 1.2 CONTROLLER SPECIFICATIONS 1.2.1 PRINTER MODEL (M199/M200) Processor 350MHz Memory Std. 128MB Speed Mode: 600x600 dpi 1bit (600x600 dpi) Standard Mode: 600x600 dpi 2 bit (1200 x 600 dpi Resolution equivalent) Fine Mode: 600x600 dpi 4 bit (2400 x 600dpi equivalent) Interface Std.
  • Page 195 Server2003/2008/2012, Mac OS 10.6-10.8 (Standard) and later Distance between devices 100m 480Mbps (High Speed:USB2.0), 12Mbps Data Transmission Speed (Full Speed) USB2.0 Interface WindowsXP/Vista/7/8, (Standard) Supported OS Server2003/2008/2012, Mac OS 10.6-10.8 and later  SPX protocol requires Netware option. SM Appendix 1-13 M199/M200/M203/M204...

  • Page 196: Mf Model (M203/M204)

    PCL5c Speed Mode: 600x600 dpi 1bit (600x600 dpi) Controller PCL6 Standard Mode: 600x600 dpi 2 bit (1200 x 600 dpi equivalent) PostScript3/PDF Fine Mode: 600x600 dpi 4 bit (2400 x 600dpi equivalent) PCL5c Drivers PCL6 PostScript3 M199/M200/M203/M204 1-14 SM Appendix...
  • Page 197 Server2003/2008/2012, Mac OS 10.6-10.8 (Standard) and later Distance between devices 100m 480Mbps (High Speed:USB2.0), 12Mbps Data Transmission Speed (Full Speed) USB2.0 Interface WindowsXP/Vista/7/8, (Standard) Supported OS Server2003/2008/2012, Mac OS 10.6-10.8 and later  SPX protocol requires Netware option. SM Appendix 1-15 M199/M200/M203/M204...

  • Page 198: Supported Paper Sizes

    Option Bypass Dup. Tray Tray 210x297 297x210 182x257 257x182 148x210 Plain Paper 210x148 128x182 182x128 105x148 148x105 11 x 17" 8 1/2 x 14” Plain Paper Legal 14 x 8 1/2” Letter 8 1/2 x 11” M199/M200/M203/M204 1-16 SM Appendix...
  • Page 199 267 x 195 Com10 4 1/8 x 9 1/2” Monarch 3 7/8 x 7 1/2” Envelope 114 x 162 162 x 229 DL Env 110 x 220 90-216mm Width (3.54 x8.50”) Custom 148 –356mm Length (5.83 x14.02”) SM Appendix 1-17 M199/M200/M203/M204...

  • Page 200: Preventive Maintenance

    APPENDICES: PREVENTIVE MAINTENANCE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 201: Appendices: Preventive Maintenance

    For M199/ M199 *Except for NA AIO CMY (1.4k) Approx. 1.6 k prints/cartridge AIO BK (2.0k) Approx. 2.3 k prints/cartridge For M199/ M203 (NA only) AIO CMY (2.0k) Approx. 2.3 k prints/cartridge AIO BK (3.6k) Approx. 4.5 k prints/cartridge For M204/ M200 AIO CMY (3.4k)

  • Page 202: Yield Items And Service Maintenance

    At life end: Notice “Replace Now” / Not Stopped At near end: Notice “Replace Soon” / Not Stopped At life end: Notice “Replace Now” / Stopped Item Yield Image Transfer Unit 90 K Fusing Unit 90 K Transfer Roller 90 K M199/M200/M203/M204 SM Appendix...

  • Page 203: Exchange And Replace Procedure

    Remove the four print cartridges (AIO) from the problem machine. Install the four print cartridges (AIO) into the substitute machine. Restore the customer settings which are printed on the configuration page by using a web browser. Send back the problem machine to the repair center. SM Appendix M199/M200/M203/M204...

  • Page 204: Cleaning Points After Machine Arrival At Depot

    Release the locks [A]. Transfer unit [B] Pull out the waste toner bottle [A]. Release the hook [A] under the guide plate. Move the guide plate [B] underneath the fusing unit to the left, and then remove it. M199/M200/M203/M204 SM Appendix...
  • Page 205 Pull out the image transfer belt unit [A] ( x 2). Clean inside the printer, especially around the circled area [A]. Clean the circled area at the waste toner bottle [A] and circled area [B] at image transfer belt unit. 10. Reassemble the printer. SM Appendix M199/M200/M203/M204...

  • Page 206: Faqs/Knowledge Base

    FAQs/Knowledge Base 2.3 FAQS/KNOWLEDGE BASE You can access the FAQs and knowledge base for this model through Web Image Monitor. http://machine’s_IP_address Click ‘FAQ/Knowledge Base’ at the top right of the screen. M199/M200/M203/M204 SM Appendix...

  • Page 207: Paper Feed Unit Tk1010

    PAPER FEED UNIT TK1010 (G849) R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...
  • Page 208 PAPER FEED UNIT TK1010 (G849) TABLE OF CONTENTS 1. REPLACEMENT AND ADJUSTMENT ........1 1.1 PAPER FEED UNIT ................. 1 1.1.1 TOP COVER ................... 1 1.1.2 PAPER FEED AND RELAY CLUTCH ..........1 1.1.3 PAPER END AND RELAY SENSOR ..........2 1.1.4 PAPER FEED ROLLER ..............
  • Page 209 Read This First Safety and Symbols Replacement Procedure Safety  Turn off the main power switch and unplug the machine before beginning any of the replacement procedures in this manual. Symbols Used in this Manual This manual uses the following symbols. *: See or Refer to : Screws : Connector...

  • Page 210: Replacement And Adjustment

    Paper Feed Unit 1. REPLACEMENT AND ADJUSTMENT 1.1 PAPER FEED UNIT 1.1.1 TOP COVER Top left cover [A] ( x 1) Top cover [B] ( x 6) 1.1.2 PAPER FEED AND RELAY CLUTCH Top cover (* Top Cover) Paper feed clutch [A] ( x 1,  x 1) Relay clutch [B] (...

  • Page 211: Paper End And Relay Sensor

    Paper Feed Unit 1.1.3 PAPER END AND RELAY SENSOR Top cover (* Top Cover) Paper end sensor [A] (hooks,  x 1) Relay sensor [B] (hooks,  x 1) G849...

  • Page 212: Paper Feed Roller

    Paper Feed Unit 1.1.4 PAPER FEED ROLLER Top cover (* Top Cover) Paper feed clutch (* Top Cover) Paper guide [A] (hooks) Remove the e-ring [B] at the right edge of the feed roller shaft. Slide the paper feed roller [C] to the right side (hook). Pull out the feed roller shaft [D] to the left side (bushing x 1).

  • Page 213: When Reassembling

    Paper Feed Unit When reassembling If the feed roller shaft [A] cannot be inserted easily, pull the gear [B], and then insert the feed roller shaft. G849...

  • Page 214: Friction Pad

    Paper Feed Unit 1.1.5 FRICTION PAD Pull out the tray [A] Press down the bottom plate [B] Friction pad [C] (hooks, spring x 1) When reassembling When re-installing the friction pad, make sure that the mylar [A] does not go under the friction pad.

  • Page 215: Detailed Section Descriptions

    Overview 2. DETAILED SECTION DESCRIPTIONS 2.1 OVERVIEW 2.1.1 COMPONENT LAYOUT 1. Side Fence 6. Friction Pad 2. Paper End Sensor 7. Paper Height Lever 3. Paper Feed Roller 8. Bottom Plate 4. Relay Sensor 9. Rear Fence 5. Relay Roller G849...

  • Page 216: Basic Operation

    Basic Operation 2.2 BASIC OPERATION 2.2.1 PAPER SEPARATION AND FEED The paper tray holds 500 sheets of paper. The paper feed unit uses a friction pad system. The gear [A] is driven by the transport/fusing motor in the mainframe. The relay clutch [B] and paper feed clutch [C] control drive from the mainframe. When the optional tray is selected as the feed tray, the relay clutch and paper feed clutch transmit drive power to the relay roller and paper feed roller.

  • Page 217: Paper Lift

    Basic Operation 2.2.2 PAPER LIFT The bottom plate is always pressed up by the spring in the tray. Therefore, you must press down the bottom plate when you insert the tray in the machine. The bottom tray lock levers [A] hold the tabs [B] under the bottom plate after the bottom plate is pressed down.

  • Page 218: Paper End Detection

    Basic Operation 2.2.3 PAPER END DETECTION There is a paper end sensor [A] in the tray. The feeler [B] drops into the cutout [C] in the bottom plate and the actuator interrupts the paper end sensor. This sensor also detects whether the tray is set.

This manual is also suitable for:

M203M200M204Sp c250dnSp c252dnSp c250sf

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