Advertisement
Experiencing problems with your new KidKraft product?
Before getting frustrated and returning your product to the store or Internet retailer,
please give us a chance to solve all your problems. Call our office in Dallas, TX at
1-800-933-0771. Our sales support team is available from 8:30 a.m. to 5 p.m.
Central Time Zone every Monday through Friday, and we want nothing more
than for our customers to be satisfied. If you have a question and it isn't our normal
business hours, just leave a message and we will call you back as soon as
possible. Don't want to talk to someone? Information on replacement parts can be
found at www.kidkraft.com.
• Are our assembly instructions confusing? Are you stuck on a step?
Please, let us help!
• Are you missing a part? Do you need us to send a replacement part?
Please, let us help!
• Did a part arrive broken? Do you need us to send a replacement?
Please, let us help!
• Does the item you received differ in any way from what was ordered?
Please, let us help!
At KidKraft, customer satisfaction is our top priority. Thank you for your business.
Before calling customer service, please
locate the batch code number
(example: 2693/65006/04) found on the
bottom or back of your product.
David Barr
Executive Vice President
K
d i
K
a r
t f
4
6
3
0
O
n i l
R
o
a
d
Dallas Texas 75244
www.kidkraft.com
T
e
: l
9
7
2
3 .
8
5
0 .
1
0
0
T
o
ll Free: 1.800.933.0771
Fax: 972.385.0277
Toll Free: 1.877.933.0771
IMPORTANT SAFETY NOTICE
THIS PRODUCT IS INTENDED FOR THE USE AND ENJOYMENT OF CHILDREN AGES 2 TO 8.
IT HAS BEEN SPECIFICALLY DESIGNED AND TESTED FOR USE BY CHILDREN OF THAT AGE RANGE.
PARENTAL SUPERVISION AND INSPECTION IS ALWAYS REQUIRED TO PREVENT INJURY AND MISUSE
OR DEGRADATION OF THE PRODUCT, REGARDLESS OF THE AGE OF THE CHILD. USE OF THE
PRODUCT BY PERSONS OTHER THAN CHILDREN OF THE INTENDED AGE MAY RESULT IN INJURY TO
THE USER OR BYSTANDER OR BREAKAGE OF THE SANDBOAT. CONTINUED PARENTAL SUPERVISION
AND INSPECTION IS VITAL TO THE SAFE USE OF THE PRODUCT AS PARTS MAY BREAK OFF OR COME
LOOSE OVER TIME AND DURING USE, AND SHARP EDGES MAY RESULT FROM MISUSE, HEAVY USE,
AGE OF THE PRODUCT, OR THE ENVIRONMENT, INCLUDING RECURRING HEAT, COLD AND WATER.
TO SAFEGUARD THE CHILD AND PROLONG THE SAFE LIFE OF THE PRODUCT, FOLLOW THE ENCLOSED
ASSEMBLY AND MAINTENANCE INSTRUCTIONS CAREFULLY AND HONOR ALL WARNINGS. INSPECT
FOR LOOSE, UNSTABLE, SHARP AND BROKEN PARTS FREQUENTLY. DO NOT PERMIT CHILDREN TO
CLIMB OR JUMP OFF UNIT. SHOULD YOU HAVE ANY QUESTIONS OR CONCERNS, CONTACT KIDKRAFT
CUSTOMER SERVICE AT 1-800-933-0771. REPLACEMENT PARTS MAY BE AVAILABLE FREE OF CHARGE.
MAINTENANCE
THIS IS AN OUTDOOR WOOD PRODUCT THAT NATURALLY WEATHERS WITH AGE. TO ENSURE
OPTIMAL, LONT-TERM DURABILITY AND FUN, TREATMENT WITH AN OIL-BASED OUTDOOR WOOD
SEALER IS REQUIRED. WOOD SEALER CAN BE PURCHASED AT YOUR LOCAL HARDWARE STORE,
AND SHOULD BE APPLIED AT FIRST SIGNS OF WEATHERING.
IF YOU HAVE ANY QUESTIONS REGARDING MAINTENANCE AND CARE OF YOUR PRODUCT, PLEASE
FEEL FREE TO CALL US AT 1-800-933-0771.
TO PROLONG THE LIFE OF YOUR OUTDOOR ITEM, PLEASE STORE OUT OF DIRECT SUNLIGHT OR
EXPOSURE TO EXTREME WEATHER.
AT THE BEGINNING OF EACH PLAY SEASON: TIGHTEN ALL THE HARDWARE. CHECK METAL PARTS FOR
RUST. IF FOUND, SAND AND REPAINT USING A NONLEAD-BASED PAINT MEETING THE REQUIREMENTS
OF 16 CFR 1303. CHECK ALL WOOD MEMBERS FOR DETERIORATION AND SPLINTERS. SAND DOWN
SPLINTERS AND REPLACE DETERIORATING WOOD MEMBERS. TIGHTEN ALL HARDWARE TWICE A
MONTH DURING PLAY SEASON.
SOLE AND LIMITED WARRANTY
THIS PRODUCT IS WARRANTED SOLELY AGAINST MANUFACTURING DEFECTS FOR A PERIOD OF 90
DAYS FROM THE DATE OF PURCHASE, WHICH RUNS ONLY TO THE ORIGINAL USER OF THE PRODUCT.
IN THE EVENT OF A MANUFACTURING DEFECT, PARTS WILL BE REPLACED OR THE ENTIRE PRODUCT
WILL BE REPLACED OR THE PURCHASE PRICE WILL BE REFUNDED, AT THE ELECTION OF THE
MANUFACTURER. TO ACTIVATE AND PROTECT THIS WARRANTY, PRESERVE EVIDENCE OF ORIGINAL
PURCHASE AND CAREFULLY INSPECT THE CONDITION OF THE PRODUCT PRIOR TO AND AFTER
ASSEMBLY, LOOKING FOR MISSING, DEGRADED, BROKEN, IMPROPERLY SIZED OR HAZARDOUS PARTS,
INCLUDING PARTS WHICH CAN BE SWALLOWED BY A CHILD, CAUSE A CHILD TO CHOKE, OR
OTHERWISE CAUSE INJURY. SUCH PARTS MAY INCLUDE LOOSE SCREWS, EXPOSED NAILS OR SHARP
EDGES. SHOULD YOU OBSERVE ANY DEFECTS, DO NOT USE THE PRODUCT AND IMMEDIATELY NOTIFY
THE MANUFACTURER. FAILURE TO DO SO SHALL CONSTITUTE MISUSE. MISUSE, IMPROPER ASSEMBLY,
FAILURE TO HONOR A WARNING, FAILURE TO SUPERVISE, INSPECT OR MAINTAIN THE PRODUCT, OR
DAMAGE TO THE PRODUCT, WHETHER INTENTIONAL OR INADVERTENT, SHALL INVALIDATE THIS
WARRANTY. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE.
TO SUBMIT A WARRANTY CLAIM PLEASE CONTACT KIDKRAFT CUSTOMER SERVICE AT 1-800-933-0771
FOR INSTRUCTIONS ON HOW TO PROVIDE PROOF OF PURCHASE AND HOW TO RETURN THE ITEM
FREIGHT PRE-PAID.
CUSTOMER SERVICE 1-800-933-0771
www.kidkraft.com
Advertisement
