HP OMEN Maintenance And Service Manual
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HP OMEN Maintenance And Service Manual

15 series laptop pc
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OMEN by HP 15 Laptop PC
Maintenance and Service Guide

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Summary of Contents for HP OMEN

  • Page 1 OMEN by HP 15 Laptop PC Maintenance and Service Guide...
  • Page 2 © Copyright 2018 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 11 Right side ................................11 Left side ................................12 Rear ..................................13 Display ................................. 15 Keyboard area ..............................16 TouchPad ............................16 Lights ..............................17 Button ..............................18 Special keys ............................
  • Page 8 Using HP PC Hardware Diagnostics UEFI ......................75 Starting HP PC Hardware Diagnostics UEFI ..................76 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........76 Downloading the latest HP PC Hardware Diagnostics UEFI version ......76 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 9 Using HP Recovery Manager to create recovery media ..............81 Before you begin ......................81 Creating the recovery media ................... 81 Using the HP Cloud Recovery Download Tool to create recovery media .......... 82 Restoring and recovery ............................82 Restoring, resetting, and refreshing using Windows tools .............. 82 Restoring using HP Recovery Manager and the HP Recovery partition ...........

  • Page 11: Product Description

    NVIDIA N17P-G0 (GeForce GTX (GeForce GTX (GeForce GTX (GeForce GTX 1070) 1060) 1050 Ti) 1050) Product Name OMEN by HP 15 Laptop PC √ √ √ √ Model Number (Service Tag Down): 15- dc0000~15-dc0999 CTO Model: 15t-dc000 Processor Intel® 8th generation √...
  • Page 12 Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP– Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0 Graphics with Graphics with Graphics with Graphics with NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0 (GeForce GTX...
  • Page 13 Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP– Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0 Graphics with Graphics with Graphics with Graphics with NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0 (GeForce GTX...
  • Page 14 Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP– Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0 Graphics with Graphics with Graphics with Graphics with NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0 (GeForce GTX...
  • Page 15 720p by 30 frames per second BANG & OLUFSEN audio √ √ √ √ with OMEN Audio Control Panel Support HP Audio Boost 2.0 (with discrete amplifier) Support Headphone X Dual speakers Ethernet Integrated 10/100/1000 √...
  • Page 16 Hot Plug / Unplug and √ √ √ √ auto detect for correct output to wide-aspect vs. standard aspect video HP Smart Plug AC adapter (4.0 mm barrel) Headphone/microphone combo jack Microphone-in High-definition multimedia interface (HDMI) v2.0 supporting: up to 4096x2160 @ 60 Hz with HDCP 2.2...
  • Page 17 Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP– Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0 Graphics with Graphics with Graphics with Graphics with NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0 (GeForce GTX...
  • Page 18 Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP– Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0 Graphics with Graphics with Graphics with Graphics with NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0 (GeForce GTX...
  • Page 19 Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP– Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0 Graphics with Graphics with Graphics with Graphics with NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0 (GeForce GTX...
  • Page 20 Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP– Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0 Graphics with Graphics with Graphics with Graphics with NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0 (GeForce GTX...

  • Page 21: External Component Identification

    Component Description Drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard ● drive. USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

  • Page 22: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 23: Rear

    Connects an optional digital display device, such as a high- performance monitor or projector. USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.
  • Page 24 Component Description NOTE: Cables and/or adapters (purchased separately) may be required. Mini security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 25: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 26: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 27: Lights

    Lights Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 28: Button

    Button Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 29: Special Keys

    NOTE: A wireless network must be set up before a wireless connection is possible. OMEN key Opens the OMEN Command Center software. END/PRT SC key Turns the END mode on or off. – or – Prints the screen image.

  • Page 30: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Helps prevent side-angle viewing from onlookers.

  • Page 31: Bottom

    Icon Description Mutes or restores speaker sound. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. Bottom Component Description...
  • Page 32 Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Model number Product ID Serial number Warranty period...

  • Page 33: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

  • Page 34: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 35 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable). For a complete list of keyboard/top covers see Keyboard/top cover on page TouchPad bracket...
  • Page 36 Item Component Spare part number 128 GB 2280 PCIe3x4 NVMe TLC L24339-001 256 GB 2280 M2 PCIe3x4 SSNVMe TLC L24340-001 512 GB 2280 M2 PCIe3x4 SSNVMe TLC L24341-001 16 GB 2280 PCIe3x2 NVMe 3D X L24342-001 (21) WLAN module: Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 915623-001 Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + BT5 Combo Adapter (non-vPro) (MU- L22634-001...

  • Page 37: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel L24389-001 Display panel: 15.6 in, FHD 60 Hz NB L24374-001 15.6 in, FHD 144Hz NB L24376-001 15.6 in, UHD 60 Hz NB L24378-001 Camera/microphone module (includes double-sided adhesive) L24391-001 Display hinge (includes left and right display hinges) L24386-001 Display hinge bracket, includes display tape L24387-001...

  • Page 38: Miscellaneous Parts

    200 W PFC SMART SLIM 4.5 mm L00818-850 135 W PFC SMART SLIM RC 4.5 mm L15534-001 135 W PFC SMART SLIM RC 4.5 mm, for Latin America L15534-101 Case, HP 15.6 Chroma Geo Rev sleeve L07806-101 Display tape L24392-001 Dongle, USB-C to USB-A 833960-001...
  • Page 39 Component Spare part number For use in Italy, C13 L22103-001 For use in Italy, C5 L22105-001 For use in Japan, C13 L22344-001 For use in Japan, C5 L22330-001 For use in North America, C5 L22319-001 For use in North America, C13 L22331-001 For use in the People’s Republic of China, C13 L22341-001...

  • Page 40: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 41: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 43: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 44 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 46 Remove the six Phillips 4 mm screws (2). Open the display (1) at a 90 degree angle and then place the display back down. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 47 Push in on the top cover (2), and then release the clips (3) securing the base enclosure. Shake the left and right sides (1) to release the base enclosure, and then lift the base enclosure (2) to remove it. Reverse the removal procedures to install the base enclosure. Component replacement procedures...

  • Page 48: Hard Drive (Hdd)

    Hard drive (HDD) Description Spare part number Hard drive 1 TB 7200 RPM SATA RAW 9.5 mm 766644-001 2 TB 5400 RPM SATA RAW 7 MM 2.5 IN 912487-850 Hard drive dummy L24367-001 Hard drive cable connector 929450-001 Hard drive brackets 929561-001 Before removing the hard drive, follow these steps: Turn off the computer.
  • Page 49 If it is necessary to replace the hard drive bracket, remove the brackets (1) from the hard drive, and then remove the cable connector (2) from the hard drive. Reverse this procedure to install the hard drive. Component replacement procedures...

  • Page 50: Solid-State Drive (Ssd)

    Solid-state drive (SSD) Description Spare part number 128 GB 2280 PCIe3x4 NVMe TLC L24339-001 256 GB 2280 M2 PCIe3x4 SSNVMe TLC L24340-001 512 GB 2280 M2 PCIe3x4 SSNVMe TLC L24341-001 16 GB 2280 PCIe3x2 NVMe 3D X L24342-001 Before removing the solid-state drive, follow these steps: Turn off the computer.

  • Page 51: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 52 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled ‘2’ houses the expansion memory module and the socket labeled ‘1’...

  • Page 53: Wlan Module

    WLAN module Description Spare part number Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 915623-001 Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO L22634-001 supported) CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 54 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 55: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 47 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 56: Battery

    Battery Description Spare part number 4 cell 70 Wh 4.55 Ah LI SR04070XL-PL 917724-855 3 cell 52 Wh 4.55 Ah LI SR03052XL-PL L08855-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Speakers

    Speakers Description Spare part number Speaker assembly (includes cable) L14368-001 Before removing the speaker, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 58: Smart Card Board

    Smart card board Description Spare part number Smart card board L14374-001 Before removing the card reader, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 59: Fans

    Fans Description Spare part number Fans N17E L24359-001 N17P L29081-001 Fans support brackets N17E L24362-001 N17P L24363-001 Vent support brackets L24361-001 Before removing the fans, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Rotate the brackets (2) down to remove them from the computer. Remove the fan brackets: Release the three screws (1) that secure the fan brackets to the computer. Remove the fan brackets (2) from the computer. NOTE: To completely remove the right bracket, disconnect the power connector cable from the system board (see Power connector cable on page 52).
  • Page 61 Remove the fans: Disconnect the fan cable (1). Remove the Phillips M5 screws (2) that secure the fan to the computer. Remove the fans from the computer (3). Reverse this procedure to install the fans. Component replacement procedures...

  • Page 62: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable L24348-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 63: Audio Board

    Audio board Description Spare part number Audio board L24346-001 Before removing the audio board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 64: Usb Board

    USB board Description Spare part number USB board L24349–001 USB board cable L24350–001 Before removing the USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 65: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, Quad core, TDP 45 W, Discrete L24327-xx1 N17P-G0 Graphics with NVIDIA N17P-G0 (GeForce GTX 1050), 2 GB Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, Quad core, TDP 45 W, Discrete...
  • Page 66 Remove the SSD (see Solid-state drive (SSD) on page 40). Remove the power connector cable (see Power connector cable on page 52). Remove the fans (see Fans on page 49). When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install on the replacement system board: ●...
  • Page 67 Remove the plastic guides (1) and M2.5x4 Phillips head screws (2). Pull the system board (1) up to disengage the connectors, and then remove the system board (2). Component replacement procedures...

  • Page 68: Heat Sink

    Release the USB cable (1), and then disconnect the audio board cable (2) from the bottom of the system board. Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink N17E L24357-001 N17P L24358-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 69 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Thermal paste is used on the processor (1) and (3) and the heat sink section (2) and (4) that services it. Reverse this procedure to install the heat sink.

  • Page 70: Touchpad Board

    TouchPad board Description Spare part number TouchPad bracket L24356-001 TouchPad board L24355-001 Before removing the TouchPad board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 71 Remove the Phillips screw (2) that secures the TouchPad click board to the computer, and then release the thermal tape connected to the board. Lift the front of the TouchPad board (3) to disconnect it from the plastic clips. Release the plastic clips (4) securing the board to the computer, and then remove the board. Reverse this procedure to install the TouchPad board.

  • Page 72: Power Button Board

    Power button board Description Spare part number Power button board L14374-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 73 Remove the power button board (3) from the computer. Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 74: Display Assembly

    Display assembly NOTE: Display assemblies are spared at the subcomponent level only. Additional display assembly spare part information is available at Display assembly subcomponents on page Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 Lift the display assembly (4) straight up and remove it. CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. To remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 76 Remove the display bezel (4). To remove the camera module, disconnect the cable (1) from the camera module board, and then remove the module (2) from the display Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 77 If it is necessary to remove the display panel from the enclosure, pull the display adhesive strips (1), and then rotate the panel (2) forward. On the back of the display panel, lift the tape from atop the connector and then remove the cable (1). Remove the panel (2).
  • Page 78 If it is necessary to replace the display hinges, remove the four Phillips M2.5x11.0 screws (1) that secure each hinge, and then remove the hinges (2) from the display enclosure. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79 If it is necessary to replace the display hinge brackets, remove the six Phillips screws (1) that secure each bracket, and then remove the bracket (2) from the display enclosure. If it is necessary to replace the display cable, release the cable from adhesive (1), release the cable from the routing path (2) on the bottom of the display enclosure, and then remove the cable (3).
  • Page 80 If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables. NOTE: The WLAN antennas are spared with the display enclosure.

  • Page 81: Keyboard/Top Cover

    Keyboard/top cover NOTE: The table below lists an XXX extension. The country part number extensions are listed in the next table. NOTE: The keyboard cable is included. Description Spare part number Full-size backlit 3-coat paint island-style keyboard with numeric key pad, 2- L24369–XXX zone lighting, Dragon Red with red backlight, N17P Full-size backlit 3-coat paint island-style keyboard with numeric key pad, 4-...

  • Page 82: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 83: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 84: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 85: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 86: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 87: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 88 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 89: Specifications

    Specifications Metric U.S. Computer dimensions Width 36.0 cm 14.17 in Depth 26.3 cm 10.35 in Height .25 cm 0.098 in Weight SSD+52 W battery+N17P 2.324 kg 5.12 lbs HD+52W battery+N17P 2.386 kg 5.26 lbs HD+70W battery+N17P 2.45 kg 5.4 lbs SSD+70W battery+N17E 2.458 kg 5.42 lbs...

  • Page 90: 10 Backing Up, Restoring, And Recovering

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 91: Using Hp Recovery Manager To Create Recovery Media

    On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page...

  • Page 92: Using The Hp Cloud Recovery Download Tool To Create Recovery Media

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 93: Recovering Using The Hp Recovery Partition (Select Products Only)

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 94: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 95: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 96: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 97 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCR, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard c/o (7 A, 125 V ac) configuration.

  • Page 98: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 99: Index

    Index battery display assembly AC adapter and battery light, removal 46 removal 64 identifying 11 spare part number 26, 46 spare part numbers 64 AC adapter, spare part numbers 28 BIOS subcomponents 27 action keys determining version 72 display bezel airplane mode 21 downloading an update 73 removal 65...
  • Page 100 Thunderbolt port with HP Sleep using 74 lights and Charge 13 HP Recovery Manager AC adapter and battery 11 USB Type-C with HP Sleep and correcting boot problems 84 camera 15 Charge 13 starting 83 caps lock 17 power button board...
  • Page 101 48 USB SuperSpeed port, identifying HP Recovery Manager 82 solid-state drive 11, 12 HP Recovery partition 82 removal 40 USB Type-C port with HP Sleep and media 83 spare part numbers 40 Charge, identifying 13 starting 83 Index...
  • Page 102 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 13 vents, identifying 13, 21 video, product description 5 volume adjusting 20 mute 21 webcam/microphone module spare part number 27 Windows backup 80 recovery media 80 system restore point 80...

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