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HP OMEN MAX Maintenance And Service Manual
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HP OMEN MAX Maintenance And Service Manual

HP OMEN MAX Maintenance And Service Manual

16 inch gaming laptop pc
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Maintenance and Service Guide
OMEN MAX 16 inch Gaming Laptop PC
Model number: 16-ah0xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP OMEN MAX

  • Page 1 Maintenance and Service Guide OMEN MAX 16 inch Gaming Laptop PC Model number: 16-ah0xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 Intel, Core, and Thunderbolt are trademarks to be bound by the terms of the HP End Not all features are available in all of Intel Corporation or its subsidiaries in the User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 38 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 52 can damage the computer or void your warranty.
  • Page 5 Table of contents 1 Product description............................................. 1 2 Getting to know your computer.........................................7 Right side ................................................7 Left side.................................................7 Rear..................................................8 Display .................................................. 9 Low blue light mode (select products only)..............................10 Wake-on-voice (select products only)................................10 Keyboard area..............................................11 Touchpad settings and components ................................. 11 Touchpad settings ........................................
  • Page 6 Downloading a BIOS update ..................................81 Installing a BIOS update ....................................81 9 Using HP PC Hardware Diagnostics ....................................83 Using HP PC Hardware Diagnostics Windows (select products only)....................83 Using an HP PC Hardware Diagnostics Windows hardware failure ID code...............83 Accessing HP PC Hardware Diagnostics Windows..........................83...
  • Page 7 10 Backing up, restoring, and recovering....................................89 Backing up information and creating recovery media...........................89 Using Windows tools for backing up.................................89 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......89 Restoring and recovering your system..................................89 Creating a system restore ......................................90 Restoring and recovery methods ..................................90...
  • Page 8 Minimize battery swelling........................................98 HP Adaptive Battery Optimizer (consumer notebooks)........................99 HP Battery Health Manager (commercial notebooks)........................99 14 Recycling................................................100 Index....................................................101 viii...
  • Page 9 Select Specifications & Accessories, select Product information, and then select the specifications link. Table 1-1 Product components and their descriptions Category Description Product Name OMEN MAX 16 inch Gaming Laptop PC Model numbers: 16-ah0xxx CTO model number: 16t-ah000 Chipset Intel® HM870 Processor Intel® processors Intel Core®...
  • Page 10 Supports DTS X: Ultra Video HP True Vision FHD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, 80° narrow field-of-view (NFOV) 1080p by 30 frames per second (fps) Dual-array, digital microphone with appropriate software - beam forming, echo cancellation, noise...
  • Page 11 ● Data transfer ● HDMI 2. 1 output up to 8 K @ 60 Hz with HDCP 2.3 with adapter capable of HDMI 2. 1 ● HP Sleep & Charge Sensor IR thermal sensor Keyboard/pointing Keyboard (backlit, numeric keypad) devices...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description 280 W Power cord C13, premium, 1.0 m (3.3 ft) Security Trusted Platform Module (TPM) 2.0 Camera privacy cover Operating system Windows® 11 Pro Windows 11 Pro High End Windows 11 Pro High End China Windows 11 Pro China Windows 11 Pro Value Windows 11 Pro Value China...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home in S Mode for Africa Markets Windows 11 Home in S Mode SL Africa PPP Windows 11 Home in S Mode for Indonesia Market Windows 11 Home in S Mode Plus SL Indonesia PPP (IDPPP) Windows 11 Home in S Mode SL Indonesia PPP (IDPPP) Windows 11 Home in S Mode Value SL Indonesia PPP (IDPPP) Windows 11 Home in S Mode Entry SL Indonesia PPP (IDPPP)
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home for Indonesia Market Windows 11 Home Plus SL Indonesia PPP (IDPPP) Windows 11 Home SL Indonesia PPP (IDPPP) Windows 11 Home Value SL Indonesia PPP (IDPPP) Windows 11 Home Entry SL Indonesia PPP (IDPPP) Windows 11 Home for APAC Market Windows 11 Home Plus SL APAC PPP Windows 11 Home SL APAC PPP...
  • Page 15 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description Vent...
  • Page 16 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17 Table 2-3 Rear components and their descriptions Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 18 The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Wake-on-voice (select products only) Use the wake-on-voice feature to bring the computer out of the Sleep state quickly.
  • Page 19 For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.
  • Page 20 Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter.
  • Page 21 Table 2-6 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. Off: Computer sound is on. ● Touchpad light On: The touchpad is off.
  • Page 22 Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 23 Table 2-7 Special keys and their descriptions (continued) Component Description (10) Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep. ●...
  • Page 24 Table 2-9 Service label components Component Serial number Product ID HP product name and model number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
  • Page 25 To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard (backlit) NOTE: For a detailed list of country codes, see Top cover with keyboard on page...
  • Page 27 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Solid-state drive cover not available as a spare part Solid-state drive 2 TB, TLC, PCIe-4 × 4 N77396-005 1 TB, TLC, PCIe-5 × 4 P32587-005 1 TB, TLC, PCIe-4 ×...
  • Page 28 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Bezel Ceramic white P30854-001 Shadow black P30855-001 Camera module OLED models (includes rubber, cable, bezel adhesive, and tape) P30856-001 LCD models (includes rubber, cable, and tape) P33158-001 Display panel (includes bezel adhesive and tape) 2.5K P33154-001...
  • Page 29 Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number WUXGA P33155-001 OLED, ceramic white P34006-001 OLED, shadow black P34007-001 Hinge Kit (includes left and right hinges, bezel adhesive, and tape) Shadow black, LCD models with 5090, 5080, or 5070Ti graphics P33991-001 Shadow black, OLED models with 5090, 5080, or 5070Ti graphics P33992-001...
  • Page 30 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in North America M82821-001 For use in the People's Republic of China M82823-001 For use in South Africa M82832-001 For use in Switzerland M82833-001 For use in Taiwan M82826-001 For use in the United Kingdom M82834-001...
  • Page 31 To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 32 Table 4-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard (backlit) NOTE: For a detailed list of country codes, see Top cover with keyboard on page...
  • Page 33 Table 4-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Solid-state drive cover not available as a spare part Solid-state drive 2 TB, TLC, PCIe-4 × 4 N77396-005 1 TB, TLC, PCIe-5 × 4 P32587-005 1 TB, TLC, PCIe-4 ×...
  • Page 34 Table 4-2 Display component descriptions and part numbers Item Component Spare part number Bezel Ceramic white P30854-001 Shadow black P30855-001 Camera module OLED models (includes rubber, cable, bezel adhesive, and tape) P30856-001 LCD models (includes rubber, cable, and tape) P33158-001 Display panel (includes bezel adhesive and tape) 2.5K P33154-001...
  • Page 35 Table 4-2 Display component descriptions and part numbers (continued) Item Component Spare part number WUXGA P33155-001 OLED, ceramic white P34006-001 OLED, shadow black P34007-001 Hinge Kit (includes left and right hinges, bezel adhesive, and tape) Shadow black, LCD models with 5090, 5080, or 5070Ti graphics P33991-001 Shadow black, OLED models with 5090, 5080, or 5070Ti graphics P33992-001...
  • Page 36 Table 4-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in North America M82821-001 For use in the People's Republic of China M82823-001 For use in South Africa M82832-001 For use in Switzerland M82833-001 For use in Taiwan M82826-001 For use in the United Kingdom M82834-001...
  • Page 37 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...
  • Page 38 ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.
  • Page 39 Table 5-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...
  • Page 40 Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 41 Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
  • Page 42 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 43 When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 44 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 45 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...
  • Page 46 NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 47 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover: Position the computer upside down. Remove the three Phillips M2.5 × 7.0 screws (1) from the top of the bottom cover. Loosen the captive screw (2) at the top of the bottom cover.
  • Page 48 You can locate product labels: ● Laser etched on the old bottom cover. ● In HP System Information by pressing fn + esc when you turn on the computer. NOTE: Bottom cover appearance might vary.
  • Page 49 For additional battery information, see the Regulatory, Safety, and Environmental Notices . To access this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...
  • Page 50 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 51 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 52 Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Press down on the indentations on the tray (3) to adhere it to the battery. Chapter 6 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 53 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.
  • Page 54 Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the computer. Adhesive secures the battery to the tray. Install the Phillips screws (1) to secure the battery. Number of screws and screw locations might vary.
  • Page 55 Connect the battery cable to the system board. The connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Solid-state drive To remove the solid-state drive (SSD), use this procedure and illustration. Table 6-3 SSD descriptions and part numbers Description...
  • Page 56 Secondary SSD: Remove the Phillips screw (1) from the SSD cover, and then pull the cover (2) with the SSD attached away from the connector. Separate the SSD from the cover. When installing a drive, be sure a thermal pad is installed on the bottom side of the bracket. Chapter 6 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 57 When installing SSDs: Secondary SSD: If installing a new SSD in an empty secondary SSD slot, remove the film from the thermal pad on the cover. Insert the SSD (1) into the system board socket, and then install the Phillips screw (2). Solid-state drive...
  • Page 58 NOTE: SSDs are designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration. Table 6-4 Memory module descriptions and part numbers Description Spare part number 32 GB N77400-001 16 GB N77399-001 12 GB P33447-001...
  • Page 59 To protect a memory module after removal, place it in an electrostatic-safe container. To install a memory module, reverse these procedures. When installing memory modules, install the top module (1) upside down. Install the bottom module (2) upright. Memory modules...
  • Page 60 NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 61 Remove the heat sink (see Heat sink/fan assembly on page 55). Remove the WLAN module: Remove the cover (1) that protects the antenna connectors on the WLAN module. Carefully disconnect the antenna cables (2) from the module. Remove the Phillips M2.0 × 2.5 screw (3) from the module. Pull the module (4) out of the socket to remove it.
  • Page 62 Table 7-2 Speakers descriptions and part numbers Description Spare part number Models with 5090, 5080, or 5070Ti graphics P30867-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38).
  • Page 63 Table 7-3 USB board description and part number Description Spare part number Models with 5090, 5080, or 5070Ti graphics P30857-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38).
  • Page 64 Before removing the heat sink/fan assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 41).
  • Page 65 To apply the grease at the proper 0.3 mm thickness: Fold a standard A4 sheet of paper into fourths. Create a grease containing area by cutting a rectangular hole in the folded paper deck that is the same size as the processor and graphics chip die surfaces. Align the hole to the processor or graphics die surfaces, and while holding the paper deck still, squeeze the thermal grease out of the syringe into the containing area.
  • Page 66 Remove the bottom cover (see Bottom cover on page 38). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 41). Remove the heat sink/fan assembly (see Heat sink/fan assembly on page 55). Remove the primary SSD: ■...
  • Page 67 Table 7-6 System board descriptions and part numbers (continued) Description Spare part number Intel Core Ultra 7 255HX processor and RTX 5070Ti graphics P29651-601 Intel Core Ultra 7 255HX processor and RTX 5070Ti graphics (for use in PRC) P29659-601 NOTE: You do not have to remove the heat sink before you remove the system board.
  • Page 68 Remove the nine Phillips M2.0 × 3.5 screws (1) from the system board. Remove the bracket (2) from the top of the board. Lift up the left side (3) of the system board, and then pull the system board (4) to the left to remove it. If you are replacing the system board, install the USB bracket you removed onto the new board.
  • Page 69 To install the system board, reverse this procedure. When installing a system board, insert the top of the system board (1) under the plastic lip at the top of the computer, and then install the bracket (2). Replace the screws and reconnect the cables. USB board cable To remove the USB board cable, use this procedure and illustration.
  • Page 70 Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 41). Remove the system board (see System board on page 58).
  • Page 71 If still connected, disconnect the cable from the ZIF connector (1) on the board. Remove the Phillips M2.0 × 2.0 screw (2) that secures the board to the computer, and then remove the board (3). To install the IR board, reverse this procedure. Audio board To remove the audio board, use this procedure and illustration.
  • Page 72 Pull the board (3) into the computer to remove it. To install the audio board, reverse this procedure. ULL board To remove the ULL board, use this procedure and illustration. Table 7-10 ULL board description and part number Description Spare part number Models with 5090, 5080, or 5070Ti graphics (includes cable) P30861-001 Before removing the ULL board, follow these steps:...
  • Page 73 Remove the Phillips M2.0 × 4.0 screw (2) that secures the board to the computer, and then remove the board (3). To install the ULL board, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 7-11 Touchpad description and part number Description Spare part number...
  • Page 74 Peel the protective shielding off the top of the touchpad. Remove three Phillips M2.0 × 3.0 screws (1) that secure the plastic bracket to the touchpad, and then remove the bracket (2). Chapter 7 Removal and replacement procedures for authorized service provider parts...
  • Page 75 Remove the four Phillips M2.0 × 2.5 screws (1) that secure the metal bracket to the computer, and then remove the bracket (2). Remove the tape (1) from the touchpad. Remove the three Phillips M2.0 × 2.0 screws (2) that secure the touchpad to the computer. Pull the touchpad (3) into the computer to remove it.
  • Page 76 Before removing the display panel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 38). Remove the bottom cover (see Bottom cover on page 38). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 41).
  • Page 77 To remove the display panel from OLED displays: Use a tool to release the top of the display panel. Display assembly...
  • Page 78 Use a heat gun to heat both sides of the display rear cover with the OMEN logo in the middle to approximately 60° C (140° F). At the top left and right corners of the display panel, use tweezers (1) to grasp the end of the stretchable tape that is installed under the display panel.
  • Page 79 Lift the top of the panel (1) up, and then pull the bottom of the panel (2) away from the display rear cover. Peel up the aluminum foil together with the camera module. Display assembly...
  • Page 80 Remove the tape (1) from the OLED board, and then disconnect the white flat cable (2) from the board. Peel the conductive tape (1) off the connector cable. Pull the cable (2) out of the connector. Chapter 7 Removal and replacement procedures for authorized service provider parts...
  • Page 81 When installing a display panel, be sure to install the stretchable tape on the left and right sides of the display back cover as shown in the following illustration. OLED display panels are available as the following spare part numbers: ●...
  • Page 82 Peel the conductive tape (1) off the connector cable. Peel the tape (2) off the connector on the back of the display panel. Lift the locking latch (3) from the connector. Pull the cable (4) out of the connector. When installing a display panel, be sure to install the stretchable tape on the left and right sides of the display back cover as shown in the following illustration.
  • Page 83 Peel the tape (1) off the top of the cable next to the camera. Remove the small piece of tape (2) from the camera connector. Insert a tool (3) under the module and pull it along the length of the module to detach the module from the display back cover.
  • Page 84 Separate the display from the computer while pulling the hinges (4) and cables (5) out of the slots in the computer. To remove the hinges from the display back cover: Remove the four broadhead Phillips M2.0 × 2.5 screws (1) that secure each hinge to the display back cover.
  • Page 85 Remove the hinge covers by removing the Phillips M2.0 × 3.0 screw (1) from each cover, and then sliding the covers (2) off the hinges. Note the rubber pieces (3) that are installed inside the hinge covers. Be sure to install the rubber pieces when reassembling the hinge covers. To remove the wireless antennas: Peel the wireless antennas (1) off the display rear cover.
  • Page 86 To remove the display cable: ■ Remove the cable from the tape (1) at the bottom of the display, and then peel the cable (2) off the inside of the display back cover. The display cable is available as spare part number P30879-001. To reassemble and replace the display assembly, reverse this procedure.
  • Page 87 Table 7-12 Top cover with keyboard descriptions and part numbers (continued) Description Spare part number Plastic, 4-zone lighting, ceramic white P32324-xx1 Plastic, per-key lighting, ceramic white P32325-xx1 Plastic, per-key lighting, shadow black P32326-xx1 Plastic, 4-zone lighting, shadow black P32327-xx1 Plastic, per-key lighting, shadow black P32328-xx1 Table 7-13 Spare part country codes...
  • Page 88 Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 89 AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
  • Page 90 Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. filename .exe).
  • Page 91 After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.
  • Page 92 To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.
  • Page 93 HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 94 Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
  • Page 95 Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 96 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.
  • Page 97 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
  • Page 98 Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
  • Page 99 Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
  • Page 100 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 11-1 Computer specifications Metric U.S.
  • Page 101 Table 11-2 Display specifications Metric U.S. Active diagonal size 40.64 cm 16.0 in Resolution 1920 × 1200 (WUXGA) 2560 × 1600 (2.5K) Surface treatment Antiglare BrightView Brightness 500 nits (2.5K/100% sRGB) 400 nits (2.5K/100% DCI-P3, WUXGA)) Refresh rate 240 Hz (2.5K) 165 Hz (WUXGA) Viewing angle UWVA...
  • Page 102 Table 11-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Operating temperature 0°C to 70°C (32°F to 0°C to 70°C (32°F to 0°C to 70°C (32°F to 158°F) 158°F) 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly.
  • Page 103 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 104 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 105 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...
  • Page 106 HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.
  • Page 107 HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.
  • Page 108 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 14 Recycling...
  • Page 109 21, 27 buttons display back cover spare part numbers 21, 27 left touchpad 12 illustrated 21, 27 HP PC Hardware Diagnostics UEFI power 15 spare part numbers 21, 27 downloading 86 right touchpad 12 display components 9, 10 failure ID code 85...
  • Page 110 Recovery Download USB Type-C power connector Windows 14 Tool 89 and Thunderbolt port with Windows Copilot 14 creating using Windows HP Sleep and Charge and tools 89 DisplayPort output 8 regulatory information power button, identifying 15 regulatory label 16 labels...
  • Page 111 61 illustrated 19, 25 USB port, identifying 7, 9 removal 53 USB Type-C power connector and spare part number 19, 25, 53 Thunderbolt port with HP Sleep speakers 16 and Charge and DisplayPort special keys output, identifying 8 identifying 13...