HP OMEN Maintenance And Service Manual
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HP OMEN Maintenance And Service Manual

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OMEN by HP 15 Laptop PC
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  • Page 1 OMEN by HP 15 Laptop PC Maintenance and Service Guide...
  • Page 2 DisplayPort and the DisplayPort logo are bound by the terms of the HP End User License Not all features are available in all editions or trademarks owned by the Video Electronics Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 Model numbers: 15-dc1000~15-dc1999, 15t-dc100 ................... 1 Model numbers: 15-dc0000~15-dc0999, 15t-dc000 ................... 5 2 Getting to know your computer ........................13 Right side ................................13 Left side ................................14 Rear ..................................15 Display ................................. 16 Keyboard area ..............................
  • Page 8 Downloading a BIOS update ......................70 8 Using HP PC Hardware Diagnostics ........................ 71 Using HP PC Hardware Diagnostics Windows (select products only) ..............71 Downloading HP PC Hardware Diagnostics Windows ............... 71 Downloading the latest HP PC Hardware Diagnostics Windows version ....... 72 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .....................
  • Page 9 Backing up information and creating recovery media ..................76 Using Windows tools ......................... 76 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..76 Restoring and recovery ............................77 Restoring, resetting, and refreshing using Windows tools .............. 77 Recovering using HP Recovery media ....................

  • Page 11: Product Description

    Table 1-1 Product components and their descriptions Category Details Product Name OMEN by HP 15 Laptop PC Model Number (Service Tag Down): 15-dc1000~15-dc1999 CTO Model: 15t-dc100 Processor Intel® 8th generation Intel Core® i7 processors Intel Core i7-9750H (2.6 GHz, turbo up to 4.5 GHz), 2666 MHz/9 MB L3, hexa core, TDP 45 W (all models) Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/12 MB L3, hexa core, TDP 45 W...
  • Page 12 16 GB (Optane Memory Module) + 512 GB solid-state drive 32 GB (Optane Memory Module) + 1 TB hard drive Audio and video HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV Chapter 1 Product description...
  • Page 13 Dual array digital microphone with appropriate beam-forming, echo-cancellation, noise- suppression software 720p by 30 frames per second BANG & OLUFSEN audio with OMEN Audio Control Panel Supports HP Audio Boost 2.0 (with discrete amplifier) Supports DTS Headphone X Dual speakers...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Details External media cards HP Multi-Format Digital Media Card Reader Supports SD™/SDHC™/SDXC™ Push-push insertion/removal Keyboard/pointing devices Keyboard Full-size backlit 3-coat paint island-style keyboard with numeric keypad Full-size backlit 3-coat paint island-style keyboard with numeric keypad; special highlight for WASD keys;...

  • Page 15: Model Numbers: 15-Dc0000~15-Dc0999, 15T-Dc000

    GeForce GTX GeForce GTX GeForce GTX GeForce GTX 1070 (N17E- 1060 (N17E- 1050 Ti 1050 (N17P- (N17P-G1) Product Name OMEN by HP 15 Laptop PC √ √ √ √ Model Number (Service Tag Down): 15- √ √ √ √ dc0000~15-dc0999 CTO Model: 15t-dc000 √...
  • Page 16 Table 1-2 Product components and their descriptions (continued) Category Details GeForce GTX GeForce GTX GeForce GTX GeForce GTX 1070 (N17E- 1060 (N17E- 1050 Ti 1050 (N17P- (N17P-G1) Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, quad core, TDP 45 W Chipset Intel HM370 √...
  • Page 17 Table 1-2 Product components and their descriptions (continued) Category Details GeForce GTX GeForce GTX GeForce GTX GeForce GTX 1070 (N17E- 1060 (N17E- 1050 Ti 1050 (N17P- (N17P-G1) NVIDIA N17P-G1 (GeForce GTX 1050 Ti) with up √ to 4096 MB of dedicated video memory (256 M ×...
  • Page 18 √ 2 M.2 solid-state drive 16 GB (Optane Memory Module) + 1 TB (7200) 9.5 mm/7.2 mm hard drive Audio and video HP Wide Vision HD Camera - indicator LED, √ √ √ √ USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV Dual array digital microphone with appropriate √...
  • Page 19 √ √ Ports Hot Plug/Unplug and auto detect for correct √ √ √ √ output to wide-aspect vs. standard aspect video HP Smart Plug AC adapter (4.0 mm barrel) √ √ √ √ Audio-out (headphone)/Audio-in (microphone) √ √ √ √...
  • Page 20 √ √ √ Intel Thunderbolt 3 SP design √ √ External media cards HP 2-in-1 multiformat Digital Media Reader √ √ √ √ Slot with push-push technology. Reads data from and writes data to digital memory cards such as micro SD/SDHC/SDXC.
  • Page 21 Table 1-2 Product components and their descriptions (continued) Category Details GeForce GTX GeForce GTX GeForce GTX GeForce GTX 1070 (N17E- 1060 (N17E- 1050 Ti 1050 (N17P- (N17P-G1) Mini security cable lock √ √ √ √ Operating system Preinstalled: √ √ √...
  • Page 22 Table 1-2 Product components and their descriptions (continued) Category Details GeForce GTX GeForce GTX GeForce GTX GeForce GTX 1070 (N17E- 1060 (N17E- 1050 Ti 1050 (N17P- (N17P-G1) i7 + >4 GB, or, any CPU + >= 1080 p screen + >= 8 GB Windows 10 Home EM/SL APAC PPP √...

  • Page 23: Getting To Know Your Computer

    Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

  • Page 24: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and ▲ then select , and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 25: Rear

    ● ● Amber: Activity is occurring on the network. USB SuperSpeed port with HP Connects a USB device, provides high-speed data transfer, and even when the Sleep and Charge computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 26: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...

  • Page 27: Keyboard Area

    Keyboard area Touchpad Table 2-5 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 28: Lights

    Lights Table 2-6 Lights and their descriptions Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.

  • Page 29: Button

    Button Table 2-7 Button and its description Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the button ●...

  • Page 30: Special Keys

    NOTE: A wireless network must be set up before a wireless connection is possible. OMEN key Opens the OMEN Command Center software. END/PRT SC key Turns the END mode on or off. – or – Prints the screen image.

  • Page 31: Bottom

    Bottom Table 2-9 Bottom components and their descriptions Component Description Speakers Produce sound. Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 32 Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ●...

  • Page 33: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer major components...
  • Page 34 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable). For a complete list of keyboard/top covers see Keyboard/top cover on page Touchpad bracket...
  • Page 35 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number 128 GB L24339-001 256 GB L24340-001 512 GB L24341-001 16 GB Optane Memory Module L24342-001 32 GB Optane Memory Module + 512 GB solid-state drive L51797-001 (21) WLAN module Realtek RTL8822BE 802.11ac 2 ×...

  • Page 36: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number Display bezel L24389-001 Display panel 15.6 in, FHD, 60 Hz L24374-001 15.6 in, FHD, 144 Hz L24376-001 15.6 in, FHD, 60 Hz, 300 nits L47065-001 15.6 in, FHD, 240 Hz, 300 nits L62800-001 15.6 in, UHD, 60 Hz...

  • Page 37: Miscellaneous Parts

    135 W PFC SMART SLIM RC 4.5 mm, for Latin America L15534-101 Miscellaneous Kit, includes system board sponge, power button tape, left and right fan tape, power L24372-001 connector tape, and system board tape Case, HP 15.6 Chroma Geo Rev sleeve L07806-101 Display tape L24392-001 Dongle, USB-C to USB-A...
  • Page 38 Table 3-3 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in Europe, C13 L22333-001 For use in Europe, C5 L22321-001 For use in India, C13 L22624-001 For use in India, C5 L22343-001 For use in Israel, C13 L22335-001 For use in Israel, C5 L22323-001...

  • Page 39: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-marking, non-conductive pry tool ● Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 42: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To ●...

  • Page 43: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10 resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 44: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 45 Turn the computer upside down on a flat surface. Remove the two Phillips 10 mm screws (1). Remove the six Phillips 4 mm screws (2). Open the display (1) at a 90° angle and then place the display back down. Component replacement procedures...
  • Page 46 Push in on the top cover (2), and then release the clips (3) securing the base enclosure. Shake the left and right sides (1) to release the base enclosure, and then lift the base enclosure (2) to remove it. Reverse the removal procedures to install the base enclosure. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 47: Hard Drive (Hdd)

    Hard drive (HDD) Table 5-2 Hard drive description and part number Description Spare part number Hard drive 1 TB, 7200 rpm, 9.5 mm, 2.5 in 766644-001 2 TB, 5400 rpm, 7 mm, 2.5 in 912487-850 Hard drive dummy L24367-001 Hard drive cable connector 929450-001 Hard drive brackets 929561-001...
  • Page 48 If it is necessary to replace the hard drive bracket, remove the brackets (1) from the hard drive, and then remove the cable connector (2) from the hard drive. Reverse this procedure to install the hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 49: Solid-State Drive (Ssd)

    Solid-state drive (SSD) Table 5-3 Solid-state drive description and part number Description Spare part number Solid-state drive 128 GB L24339-001 256 GB L24340-001 512 GB L24341-001 16 GB Optane Memory Module L24342-001 32 GB Optane Memory Module + 512 GB solid-state drive L51797-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly...

  • Page 50: Memory Modules

    IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS. Go to www.hp.com, then select Support, and then Software & drivers to download the latest BIOS. IMPORTANT: Failure to update the computer to the latest BIOS before installing new memory may result in various system problems.
  • Page 51 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled “2” houses the expansion memory module and the socket labeled “1”...

  • Page 52: Wlan Module

    WLAN module Table 5-5 WLAN module description and part number Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 915623-001 Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 Combo Adapter (non-vPro) (MU- L22634-001 MIMO supported) Intel Wi-Fi 6 AX200 ax2 ×...
  • Page 53 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 54: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 47 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 55: Battery

    Battery Table 6-1 Battery description and part number Description Spare part number 4 cell 70 Whr 4.55 Ahr LI SR04070XL-PL 917724-855 3 cell 52 Whr 4.55 Ahr LI SR03052XL-PL L08855-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Speakers

    Speakers Table 6-2 Speaker description and part number Description Spare part number Speaker assembly (includes cable) L14368-001 Before removing the speaker, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure (see Base enclosure on page 34).

  • Page 57: Smart Card Board

    Smart card board Table 6-3 Smart card board description and part number Description Spare part number Smart card board L14374-001 Before removing the card reader, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure (see Base enclosure on page 34).

  • Page 58: Fans

    Fans Table 6-4 Fan description and part number Description Spare part number Fans N17E/N18E L24359-001 N17P/N18P L29081-001 Fans support brackets N17E/N18E L24362-001 N17P/N18P L24363-001 Vent support brackets L24361-001 Before removing the fans, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 59 Remove the fan brackets: Release the three screws (1) that secure the fan brackets to the computer. Remove the fan brackets (2) from the computer. NOTE: To completely remove the right bracket, disconnect the power connector cable from the system board (see Power connector cable on page 50).

  • Page 60: Power Connector Cable

    Power connector cable Table 6-5 Power connector cable description and part number Description Spare part number Power connector cable L24348-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure (see Base enclosure on page 34).

  • Page 61: Audio Board

    Audio board Table 6-6 Audio board description and part number Description Spare part number Audio board L24346-001 Before removing the audio board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure (see Base enclosure on page 34).

  • Page 62: Usb Board

    USB board Table 6-7 USB board description and part number Description Spare part number USB board L24349–001 USB board cable L24350–001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure (see Base enclosure on page 34).

  • Page 63: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-8 System board description and part number Description Spare part number Intel Core i7-9750H processor: GeForce RTX 2070, 8 GB (G-Sync models) L51796-xx1...
  • Page 64 Table 6-8 System board description and part number (continued) Description Spare part number GeForce GTX 1060, 3 GB (G-Sync models) L36478-xx1 GeForce GTX 1060, 6 GB (G-Sync models) L40551-xx1 Before removing the system board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 65 Remove the plastic guides (1) and M2.5x4 Phillips head screws (2). Component replacement procedures...

  • Page 66: Heat Sink

    Pull the system board (1) up to disengage the connectors, and then remove the system board (2). Release the USB cable (1), and then disconnect the audio board cable (2) from the bottom of the system board. Reverse this procedure to install the system board. Heat sink Table 6-9 Heat sink description and part number...
  • Page 67 Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure (see Base enclosure on page 34). Remove the battery (see Battery on page 45). Remove the hard drive (see Hard drive (HDD) on page 37). Remove the solid-state drive (see Solid-state drive (SSD) on page 39).
  • Page 68 Reverse this procedure to install the heat sink. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 69: Touchpad Board

    Touchpad board Table 6-10 Touchpad board description and part number Description Spare part number Touchpad bracket L24356-001 Touchpad board L24355-001 Before removing the touchpad board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure (see Base enclosure on page 34).
  • Page 70 Release the plastic clips (4) securing the board to the computer, and then remove the board. Reverse this procedure to install the touchpad board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 71: Power Button Board

    Power button board Table 6-11 Power board button description and part number Description Spare part number Power button board L14374-001 Before removing the power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure (see Base enclosure on page 34).

  • Page 72: Display Assembly

    Display assembly NOTE: Display assemblies have spare parts only at the subcomponent level. Additional display assembly spare part information is available at Display assembly subcomponents on page Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 73 To remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure. Remove the display bezel (4). To remove the camera module, disconnect the cable (1) from the camera module board, and then remove the module (2) from the display Component replacement procedures...
  • Page 74 If it is necessary to remove the display panel from the enclosure, pull the display adhesive strips (1), and then rotate the panel (2) forward. On the back of the display panel, lift the tape from atop the connector and then remove the cable (1). Remove the panel (2).
  • Page 75 If it is necessary to replace the display hinges, remove the four Phillips M2.5x11.0 screws (1) that secure each hinge, and then remove the hinges (2) from the display enclosure. Component replacement procedures...
  • Page 76 If it is necessary to replace the display hinge brackets, remove the six Phillips screws (1) that secure each bracket, and then remove the bracket (2) from the display enclosure. If it is necessary to replace the display cable, release the cable from adhesive (1), release the cable from the routing path (2) on the bottom of the display enclosure, and then remove the cable (3).
  • Page 77 If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables. NOTE: The WLAN antennas are included with the display enclosure spare part.

  • Page 78: Keyboard/Top Cover

    Keyboard/top cover NOTE: The table below lists an XXX extension. The country part number extensions are listed in the next table. NOTE: The keyboard cable is included. Table 6-12 Keyboard description and part number Description Spare part number Full-size backlit 3-coat paint island-style keyboard with numeric key pad, 2-zone lighting, Dragon L24369-XXX Red with red backlight, N17P Full-size backlit 3-coat paint island-style keyboard with numeric key pad, 2-zone lighting, White...

  • Page 79: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 80: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 81: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 82: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 83: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 84: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 85 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 86: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 87: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 88: 10 Specifications

    10 Specifications Table 10-1 Computer specifications Metric U.S. Computer dimensions Width 360 mm 14.17 in Depth 263 mm 10.35 in Height 25 mm 0.98 in Weight SSD+52 W battery+N17P 2.324 kg 5.12 lbs HD+52W battery+N17P 2.386 kg 5.26 lbs HD+70W battery+N17P 2.450 kg 5.40 lbs SSD+70W battery+N17E...

  • Page 89: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 90: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 91 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 92: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 93: Index

    Index display panel cable AC adapter and battery light, camera spare part number 27 identifying 13 identifying 16 display support bracket AC adapter, spare part numbers 27 camera light, identifying 16 spare part number 27 action keys camera module display tape, spare part number 27 identifying 20 removal 63 dongle, USB-C to USB-A, spare part...
  • Page 94 37 Windows 20 Thunderbolt port with HP Sleep spare part numbers 37 and Charge 15 HDMI port USB Type-C with HP Sleep and labels identifying 15 Charge 15 Bluetooth 22 HDMI to VGA adapter, spare part power button board...
  • Page 95 Charge, identifying 15 5, 12 USB SuperSpeed port, identifying slots 13, 14 memory card reader 14 USB Type-C port with HP Sleep and security cable 15 Charge, identifying 15 smart card board USB Type-C power connector and removal 47...

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