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HP OMEN 15 Maintenance And Service Manual

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HP OMEN Notebook PC 15
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP OMEN 15

  • Page 1 HP OMEN Notebook PC 15 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................3 Finding your hardware and software information ....................3 Display ................................... 4 Right side ................................5 Rear ..................................6 Top ..................................7 3 Illustrated parts catalog ..........................12 Computer major components ..........................
  • Page 6 Computer specifications ............................47 Solid-state drive specifications ........................... 48 15.6-inch display specifications .......................... 48 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ..............49 Starting Setup Utility (BIOS) ..........................49 Updating the BIOS ..............................49 Using HP PC Hardware Diagnostics (UEFI) ......................50 8 Backing up, restoring, and recovering ......................

  • Page 7: Product Description

    ● 128 GB, TLC, SATA, M.2.2280 Audio and video HP TrueVision HD camera, fixed (no tilt) with activity light, 1920×1080 by 30 frames per second Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise suppression Beats Audio...
  • Page 8 One mini Display Port v1.2 supporting Max. 3840×2160 @ 60 Hz resolution Headphone/microphone combo jack USB 3.0 ports (4) Support HP USB Boost (Sleep and Charge) on all four USB 3.0 ports AC Smart Pin adapter plug Keyboard/pointing devices Full size Dura Coat island-style keyboard Touchpad requirements: ●...

  • Page 9: Getting To Know Your Computer

    Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer. –or– From the Start screen, type hp performance advisor, and then select HP Performance Advisor. –or– From the Windows desktop, click the HP OMEN Central Ops icon on the taskbar, and then click HP Performance Advisor.

  • Page 10: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

  • Page 11: Right Side

    Right side Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then press in on the card until it is firmly seated.

  • Page 12: Rear

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Top

    Touchpad Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. TIP: You can disable the touchpad or change the touchpad sensitivity and click speed. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.
  • Page 14 Lights TIP: You can customize the keyboard lighting. Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ●...

  • Page 15: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 16 Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. TIP: You can disable the Windows key in HP OMEN Control. Action keys Execute frequently used system functions when pressed in combination with the key.
  • Page 17 Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

  • Page 18: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog...
  • Page 19 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes top cover, keyboard, keyboard support bracket, and screws): For use in Belgium 788603-A41 For use in Canada...

  • Page 20: Miscellaneous Parts

    Speaker Kit (includes left and right speakers) 788610-001 (13) Base enclosure (includes rubber feet) 788598-001 Miscellaneous parts Component Spare part number 120-W HP Smart AC adapter (PFC, 4.5-mm) 710415-001 HP RJ45-to-USB adapter 539614-001 HP HDMI-to-VGA adapter 701943-001 Screw Kit 788609-001 Power cord (3-pin, black, 1.00-m):...

  • Page 21: Display Assembly Subcomponents

    Component Spare part number For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in the United Kingdom and Singapore 490371-031 Display assembly subcomponents Item Component Spare part number Display Panel Kit (includes bezel, touch glass, and panel) 788608-001 NOTE: Must be assembled in a clean room.

  • Page 22: Sequential Part Number Listing

    Power cord for use in South Korea (3-pin, black, 1.83-m) 539614-001 HP RJ-45-to-USB adapter 701943-001 HP HDMI-to-VGA adapter 710415-001 120-W HP Smart AC adapter (PFC, 4.5-mm) 778978-006 4-cell, 58-Wh, 3.82-Ah, Li-ion battery 784640-006 Intel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter 784645-006 Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter...
  • Page 23 Spare part number Description 788603-161 Keyboard/top cover for use in Latin America (includes top cover, keyboard, keyboard support bracket, and screws) 788603-171 Keyboard/top cover for use in Saudi Arabia (includes top cover, keyboard, keyboard support bracket, and screws) 788603-251 Keyboard/top cover for use in Russia (includes top cover, keyboard, keyboard support bracket, and screws) 788603-291 Keyboard/top cover for use in Japan (includes top cover, keyboard, keyboard support bracket, and screws)
  • Page 24 Spare part number Description 788615-001 System board equipped with an Intel Core I7-4710 processor; includes 16-GB of system memory and 4 GB of discrete graphics memory for use in models without the Windows operating system (includes thermal grease and thermal pads) 788615-501 System board equipped with an Intel Core I7-4710 processor;...

  • Page 25: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 26: Packaging And Transporting Guidelines

    An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.

  • Page 27: Workstation Guidelines

    Workstation guidelines Follow these grounding workstation guidelines: ● Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ●...
  • Page 28 The following table lists the shielding protection provided by antistatic bags and floor mats. Material Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Chapter 4 Removal and replacement preliminary requirements...

  • Page 29: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 30 Pry up to remove the rubber strips from the bottom of the computer. NOTE: You cannot replace the removed rubber strips. You must use new rubber strips when reassembling the computer. All spare part kits that require removal of the bottom cover include replacement rubber strips.

  • Page 31: Disconnecting The Battery

    Disconnecting the battery IMPORTANT: Be sure to disconnect or remove the battery before removing any components from the computer. Before disconnecting the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 32: Wlan Module

    WLAN module Component Spare part number Intel Wireless 7260BN 802.11 bgn 2x2 WiFi + BT 4.0 Combo Adapter 784640-006 Intel Dual Band Wireless-AC 7260(non v-Pro) 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 784645-006 Before replacing the WLAN module, follow these steps: Turn off the computer.
  • Page 33 Reverse this procedure to install the WLAN module. WLAN module...

  • Page 34: Solid-State Drive (M.2)

    Solid-state drive (M.2) Description Spare part number 128 GB solid-state drive (SSD), M.2.2280, TLC, SATA 788611-001 256 GB solid-state drive (SSD), M.2.2260, MLC, PCIe 788612-001 512 GB solid-state drive (SSD), M.2.2280, MLC, PCIe 788613-001 Before removing the solid-state drive, follow these steps: Turn off the computer.

  • Page 35: Heat Sink And Fans

    Heat sink and fans NOTE: The heat sink and fans are spared together. Component Spare part number Heat sink and fans (includes replacement thermal material) 788600-001 Before replacing the heat sink and fans, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 36 Use the following image to determine where thermal material must be installed on the heat sink and system board. (1)-(6) show locations on the system board that require thermal material. (7)-(12) show locations on the heat sink that require thermal material. Reverse this procedure to install the heat sink and fans.

  • Page 37: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 38 Lift the battery (3) from the computer. Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 39: Touchpad

    TouchPad Component Spare part number TouchPad (includes cable) 788607-001 Before replacing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 40: System Board

    System board Component Spare part number System board equipped with an Intel Core i7-4710 processor (includes thermal grease and thermal pads) Includes 16 GB of system memory and 4 GB of discrete graphics memory for use in models without the 788615-001 Windows operating system Includes 16 GB of system memory and 4 GB of discrete graphics memory for use in models with Windows...
  • Page 41 (6): Keyboard cable (7): Touch control cable (8): Webcam cable (9): Right speaker cable (10): Right light assembly (11): Power button board cable (12): Light module cable Remove the three Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. Remove the bolthead screw (2) that secures the system board to the computer.
  • Page 42 Lift the system board (3) out of the computer. Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 43: Power Button Board

    Power button board Component Spare part number Power button board (includes cable) 788605-001 Before replacing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Power Connector Cable

    Power connector cable Component Spare part number Power connector cable (includes cable, bracket, and screws) 788599-001 Before replacing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 45: Speakers

    Speakers Component Spare part number Speaker Kit (includes left and right speakers) 788610-001 Before replacing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 46: Light Modules

    Light modules Component Spare part number Light modules (includes left, right, and rear modules and cables) 788604-001 Light modules are located under each speaker and at left and right near the rear of the computer. The two modules at the rear are wired together and secured with screws. The left and right modules under the speakers are secured with adhesive.

  • Page 47: Display Assembly

    Reverse this procedure to install the light modules. Display assembly Before replacing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 48 Separate the display assembly from the computer (2). To separate the display from the display enclosure: Insert a plastic tool (1) in the slot between the display and the enclosure and slide around the entire display to disengage the display from the enclosure. CAUTION: Be sure to use a tool that will not damage the display.
  • Page 49 Remove the display from the enclosure (2). The display enclosure is available using spare part number 788597-001. NOTE: The display enclosure spare part kit also includes the display hinge kit. The Display Panel Kit is available using spare part number 788608-001. NOTE: The Display Panel Kit must be assembled in a clean room.
  • Page 50 Remove the display cable, noting its routing path for reinstallation (4). To remove the touch control board from the top of the display: Disconnect the cables from the two connectors on the top of the board (1). Pry up on the touch control module to release the adhesive strip (2) that secures the module to the display, and the remove the module.
  • Page 51 Note the cable routing path for reinstallation (4). The touch control board is available using spare part number 788606-001. To replace the webcam module : Disconnect the cable from the webcam module (1). Use a tool to pry up on the webcam to release the adhesive strip (2) that secures the webcam module to the display.
  • Page 52 Lift the webcam module from the display (3). The webcam is available using spare part number 788620-001. Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 53: Specifications

    Specifications Computer specifications Dimensions Metric U.S. Width 382.9 mm 15.08 in Depth 247.5 mm 9.74 in Height - front 15.5 mm 0.61 in Height - rear 19.9 mm 0.78 in Weight 2.27 kg 5.00 lbs Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C...

  • Page 54: Solid-State Drive Specifications

    Solid-state drive specifications Dimensions 128 GB* 256 GB* 512 GB* Length 80 mm 60 mm 80 mm Width 22 mm 22 mm 22 mm Interface type SATA-3 PCIe PCIe Form factor M.2 2280 M.2 2260 M.2 2280 Data transfer rate (4k sector random / 128k sequential) Sequential Read up to 520 MB/s up to 750 MB/s...

  • Page 55: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 56: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 57 The BIOS searches three places for the diagnostic tools, in the following order: Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page...

  • Page 58: Backing Up, Restoring, And Recovering

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 59: Restore And Recovery

    Creating HP Recovery media on page ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 60: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see...

  • Page 61: Changing The Computer Boot Order

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 62: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 63 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 64: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 65: Index

    13, 16, 29 display (microphone) jack 6 hinge specifications 48 spare part number 15, 45 display assembly HP PC Hardware Diagnostics (UEFI) backups 52 removal 41 downloading 51 base enclosure, spare part subcomponents 15 using 50 numbers 16...
  • Page 66 TouchPad system 54 Mini DisplayPort 6 removal 33 USB flash drive 55 USB 3.0 6 spare part number 13, 17, 33 using HP Recovery media 53 ports, product description 2 touchpad recovery media power button board buttons 7 creating 52...
  • Page 67 USB 3.0 port, identifying 6 vents, identifying 6 video, product description 1 webcam identifying 4 spare part number 46 webcam light, identifying 4 webcam/microphone module spare part number 15, 18 Windows File History 53 restoring files 53 system restore point 52 Windows application key, identifying 10 Windows key, identifying 10...

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