Troubleshooting - promethean ActivPanel AP6-65-4K User Manual

Troubleshooting

ActivPanel
If your ActivPanel is not operating correctly, please check the following table before contacting Technical Customer
Support.
Problems Solutions
No sound • Try increasing the volume of the speaker.
• Check that the ActivPanel is not turned off.
• Check the ActivPanel volume level.
• Make sure the correct input is selected.
• Make sure the correct cables are properly connected.
Remote Control • Make sure the batteries are correctly inserted.
does not work • Take the batteries out and clean the terminals in the remote and the ends of the
batteries.
• If reinserting the battery has no effect, please replace the battery.
No power • Make sure the AC power cable is securely connected to a power outlet.
• Make sure the AC socket is properly connected.
• Try another electrical device on the power outlet to ensure that there is an electrical
current.
ActivPanel System Install and User Guide 82