Do you have a question about the ActivPanel LX and is the answer not in the manual?
Questions and answers
Denise Bumpus
March 10, 2025
The buttons on our Promethean ActivPanel LX have stopped working along with the remote. Is it possible it has somehow been locked and, if so, can you advise how we can unlock the board. We only purchased the board in January. Many thanks
1 comments:
Mr. Anderson
May 14, 2025
To unlock the buttons and remote on a Promethean ActivPanel LX if they have stopped working:
1. Check that the batteries in the remote are correctly inserted. 2. Remove the batteries and clean the terminals in the remote and the ends of the batteries. 3. If the remote still does not work, replace the batteries.
If the issue continues, consult the troubleshooting section or contact Promethean Technical Customer Support.
All software, resources, drivers and documentation supplied in the Promethean ActivInspire download are copyright Promethean Limited 2023. Promethean is owner of a number of trademarks in several jurisdictions across the world. The Promethean products documented in this guide include aspects which are protected under their respective patent, copyright, design copyright, registered design and trademark laws.
Table of contents Copyright information Overview Interfaces Controls Setup Installing batteries in the ActivPanel LX remote control Switching on the ActivPanel LX Connecting a laptop or desktop computer to the ActivPanel Selecting an HDMI source Operation Accessing the menu Changing visual, audio and interaction settings...
Controls ActivPanel LX You can control the ActivPanel LX in the following ways: • With the buttons on the control panel on the front of the device. • With the buttons on the remote control. • Using touch to manipulate menus and controls on screen.
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• up/down: select item to be adjusted • left/right: adjust value of selected item Back Return to the active source Freeze screen Open source menu Increase volume (+) Decrease volume (-) Touch on/off Settings ActivPanel LX User Guide Controls 7...
Setup Installing batteries in the ActivPanel LX remote control Switching on the ActivPanel LX ActivPanel LX 8 Installing batteries in the ActivPanel LX remote control ActivPanel LX User Guide...
Selecting an HDMI source Selecting an HDMI source on the ActivPanel Select source HDMI HDMI 1 HDMI 2 USB-C 10 Selecting an HDMI source ActivPanel LX User Guide...
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Selecting an HDMI source using the remote control Select source HDMI HDMI 1 HDMI 2 USB-C ActivPanel LX User Guide Selecting an HDMI source 11...
Changing visual, audio and interaction settings Changing visual, audio and interaction settings from the ActivPanel ActivPanel LX User Guide Changing visual, audio and interaction settings 13...
Warranty • Promethean is confident in its product quality and to support this, offers an exceptional warranty for its parts and materials to be free of defects from date of installation (when registered). To view warranty information for your region, visit https://www.prometheanworld.com/activcare...
Troubleshooting ActivPanel LX If your ActivPanel LX is not operating correctly, please check the following table before contacting Technical Customer Support. Problems Solutions No sound • Try increasing the volume of the speaker. • Check that the ActivPanel LX is not turned off.
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Do you have a question about the ActivPanel LX and is the answer not in the manual?
Questions and answers
The buttons on our Promethean ActivPanel LX have stopped working along with the remote. Is it possible it has somehow been locked and, if so, can you advise how we can unlock the board. We only purchased the board in January. Many thanks
To unlock the buttons and remote on a Promethean ActivPanel LX if they have stopped working:
1. Check that the batteries in the remote are correctly inserted.
2. Remove the batteries and clean the terminals in the remote and the ends of the batteries.
3. If the remote still does not work, replace the batteries.
If the issue continues, consult the troubleshooting section or contact Promethean Technical Customer Support.
This answer is automatically generated