Troubleshooting Guide - Colortrac SmartLF Scan! User Instructions

GENERAL
Blue light flashes for 1 second every 5
seconds
Loaded document suddenly moves
through the scanner and is ejected.
Light flashes 1 second every 5
seconds
Orange light shows and will not scan
When connected to a computer
SmartLF Scan! starts to scan but then
sends document through scanner
faster than normal
Paper size is not detected properly
Document is ejected or does not scan
properly using automatic paper sizing
Scans are not being saved when using
the USB stick
Pressing the scan button when using
the USB memory stick does not start
the scan
When using the SmartLF Scan!
NetApp no scans are received into
the folder
Straight lines and diagonal lines in the
scan images have very small breaks in
them when inspected at high zoom
The color of the image is suddenly
changing very slightly across the
scanner
The rainforest365 icon is flashing or
absent from the scanner display
.
DOCUMENT NO 88N001I
TROUBLE SHOOTING GUIDE
Scanner is in sleep mode. Press SCAN button to wake scanner or
insert media
Scanner has entered deep power save mode. Place paper on tray
then remove it to re-power the scanner
Paper tray is still open and not properly locked at one or both
ends. Close paper tray.
SmartLF Scan! could not find the computer on the same network.
Use 'information' in the scanner and ipconfig from the command
prompt at the computer to verify that both devices are identical in
the first three frames of the IP address192.168.001.XXX.
Scanner glass may be dirty. Inspect and clean if necessary. Note
if the glass was dirty at the time a color calibration was carried out
a perfectly clean scan glass will not help. Check the scan glass is
still clean then color calibrate and try again.
Document is wider than the scanner maximum scan width.
Rotate document if possible or change to largest manual size (D-
size portrait or E-size portrait).
The USB flash memory stick may be damaged, worn out of poor
quality or incompatible. Change to a different type
Wait 3 to 4 seconds after inserting the USB stick into SmartLF
Scan! before pressing the scan button for the stick to be
recognised properly
a) Power cycle the scanner
b) Determine the scanner IP address then ping it from the
computer e.g. ping 192.168.001.xxx
c) Is the NetApp running?
d) Is a NetApp running on a different computer and directing the
scans somewhere else?
e) If b and c are okay uncheck the Scanner Lock checkbox in c or d
to reset the lock (required after a firmware upgrade)
If the scanner is subjected to strong physical shock or extremes of
temperature during storage or shipment the internal optical
alignment may be altered very slightly. Use the line calibrate
function from the more settings menu and the calibration target
to electronically re-align the scanner.
If the scanner is being used in a room where the temperature is
more warm or cold than normal or different to the environment
where the scanner was last color calibrated then it may be
necessary to recalibrate. Use the color calibrate function from the
more settings menu and the calibration target to electronically re-
set the color in the scanner.
If the cloud does not appear or flashes constantly the service may be
down or your internet connection may have failed.
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