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Troubleshooting
Signature Command System - Troubleshooting the Transmitter
Symptom
Battery icon on LCD on transmitter
LCD display is blank
LCD display shows "funny" display
Appliance does not come on
Blower is not on after the stove is turned
on
General Troubleshooting
OPERATION
Install batteries and/or
plug in the AC board
Flip the master switch
(rocker switch) to the
ON position
Press the ON button on
the Command Center
44
Causes
Low Battery
Low Battery
Low Battery
The transmitter did not match with the
receiver.
Transmitter measures temperature
exceeding 99°F and shows "HI" on LCD.
Distance between the transmitter and
receiver is more than 30 feet
Blower setting is off.
Blower delay setting is set too high.
FAULT
A
No beep in about
8 seconds
No beep
or
B
no sound from the
valve indicating pilot
solenoid open
C
No sparking on
the pilot
D
Sparking doesn't
continue
E
Pilot doesn't light
F
Main burner doesn't
light
Vermont Castings • Stardance SDDVTSB Installation Manual_R10 • 04/18
FP1911
Action
Replace batteries. Change batteries every 6
months.
Check battery installation or replace batteries
Reset the transmitter (see "Resetting the
Transmitter" setting)
Make sure the transmitter has learned to the
receiver.
Move transmitter to a cooler place and wait
until temperature drops below 99°F.
Make sure the opening distance is less than
30 feet.
Press FAN key to select fan speed desired.
Press and hold FAN key to set desired ON/
OFF delays. This is done in minutes.
DIAGNOSIS
Using
Battery polarity wrong?
battery?
Make sure
Command
Battery voltage low?
Center and
the control
board are
connected by
a 2 feet or 15
AC plug is plugged to
feet cable
AC mains?
The 5-pin connector on
the AC board broken or
bent?
LED on the Command
Center does not show
solid green?
Check NG/LP
Check valve
conversion cap
connections
and control
board
connections
Check
Check pilot
grounding
connections
The Control Board is having interference from the
surrounding metal (Ground)
Check gas supply
Go through C
The sensor on the pilot
Go through
E
is not in the flame
(pilot flame too small)?
ACTION
Re-install batteries
Change batteries
Plug the AC plug to
AC mains
Repair or replace the
AC Board
Replace the AC Board
Check power
Replace the Control
supply (go
Board or
through
)
A
Command Center
Sparking is happening
Go through
elsewhere (under the
B
pilot), re-install/replace
the pilot
Re-install the Control
Board, move it around
or change the
Control Board
Sparking is not in the
path of gas flow, adjust
sparker position or
replace the pilot
Adjust sensor position
or replace the pilot
3-90-20306760
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Table of Contents
Troubleshooting
