Epson XP-15000 Series User Manual
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Epson XP-15000 Series User Manual

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User's Guide
NPD5777-01 EN

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  • Page 1 User's Guide NPD5777-01 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ PRINT Image Matching™ and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation. Copyright © 2001 Seiko Epson Corporation. All rights reserved.

  • Page 4: Table Of Contents

    User's Guide Contents Contents Making Wi-Fi Direct (Simple AP) Copyright Connection Settings..... . 27 Making Advanced Network Settings..28 Trademarks Checking the Network Connection Status.
  • Page 5 Feeding Problems for the Paper Cassette..107 Using Epson iPrint..... . . 81 Cleaning the Translucent Film....108 Using Epson Print Enabler.
  • Page 6 Checking the SSID for the Computer..147 Disc (Epson Print CD)..... 127 Cannot Print from an iPhone or iPad..148 Application for Printing Web Pages (E-Web Print) 127 Printout Problems.
  • Page 7 Where to Get Help......167 Technical Support Web Site....167 Contacting Epson Support....167...

  • Page 8: About This Manual

    About This Manual Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Start Here (paper manual) Provides you with information on setting up the printer, installing the software, using the printer, solving problems, and so on.

  • Page 9: Marks And Symbols

    User's Guide About This Manual Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard. ❏...

  • Page 10: Descriptions Used In This Manual

    User's Guide About This Manual Links to related sections. Descriptions Used in this Manual ❏ Screenshots of the printer driver screens are from Windows 10 or macOS Sierra. The content displayed on the screens varies depending on the model and situation. ❏...

  • Page 11: Important Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 12: Printer Advisories And Warnings

    User's Guide Important Instructions Printer Advisories and Warnings Read and follow these instructions to avoid damaging the printer or your property. Make sure you keep this manual for future reference. Advisories and Warnings for Setting Up/Using the Printer ❏ Do not block or cover the vents and openings in the printer. ❏...

  • Page 13: Advisories And Warnings For Using The Printer With A Wireless Connection

    User's Guide Important Instructions Advisories and Warnings for Using the Printer with a Wireless Connection ❏ Radio waves from this printer may negatively affect the operation of medical electronic equipment, causing them to malfunction. When using this printer inside medical facilities or near medical equipment, follow directions from the authorized personnel representing the medical facilities, and follow all posted warnings and directions on the medical equipment.

  • Page 14: Printer Basics

    User's Guide Printer Basics Printer Basics Part Names and Functions Rear paper feed Loads paper. Paper support Supports loaded paper. Feeder guard Prevents foreign substances from entering the printer. This cover should usually be closed. Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. CD/DVD tray Place a CD/DVD for label printing.
  • Page 15 User's Guide Printer Basics Printer cover Open to replace the ink cartridges or to remove jammed paper. Ink cartridge holder Install the ink cartridges. Ink is ejected from the print head nozzles underneath. Control panel Indicates the printer's status and allows you to make print settings. Front cover Open to load paper in the paper cassette.

  • Page 16: Control Panel

    User's Guide Printer Basics AC inlet Connects the power cord. Rear cover Remove when removing jammed paper. LAN port Connects a LAN cable. USB port Connects a USB cable to connect with a computer. Control Panel You can change the angle of the control panel. Buttons...

  • Page 17: Icons Displayed In The Lcd Screen

    User's Guide Printer Basics Turns the printer on or off. Do not turn off while the power light is flashing (while the printer is operating or processing data). Unplug the power cord when the power light is off. Displays the home screen. Displays the Help screen.
  • Page 18 User's Guide Printer Basics Displays the network connection status. The printer is not connected to a wired (Ethernet) network or unset it. The printer is connected to a wired (Ethernet) network. The printer is not connected to a wireless (Wi-Fi) network. The printer is searching for SSID, unset IP address, or having a problem with a wireless (Wi-Fi) network.

  • Page 19: Entering Characters

    User's Guide Printer Basics Icons common to each screen Scrolls the screen from side to side and up and down. Applies the settings and closes the screen. Cancels the settings and closes the screen. Displays additional information. Indicates a problem with the items. Select the icon to check how to solve the problem. When this is displayed on on the home screen, it means the approximate ink levels and the approximate service life of the maintenance box are nearing the end of it's service life.

  • Page 20: Viewing Animations

    User's Guide Printer Basics Switches between upper case and lower case or numbers and symbols. You can also switch them by using the button. Switches the character type. You can enter alphanumerics, symbols, and special characters such as umlauts and accents.

  • Page 21: Network Settings

    User's Guide Network Settings Network Settings Network Connection Types You can use the following connection methods. Ethernet Connection Connect the printer to a hub with an Ethernet cable. Related Information “Making Advanced Network Settings” on page 28 & Wi-Fi Connection Connect the printer and the computer or smart device to the access point.

  • Page 22: Wi-Fi Direct (Simple Ap) Connection

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with computers with disc drives.)

  • Page 23: Connecting To A Smart Device

    You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup Note: If you want to connect a computer and a smart device to the printer at the same time, we recommend connecting the computer first.

  • Page 24: Making Wi-Fi Settings Manually

    User's Guide Network Settings After connecting the printer to the network, connect to the printer from the device that you want to use (computer, smart device, tablet, and so on.) Related Information “Making Wi-Fi Settings Manually” on page 24 & “Making Wi-Fi Settings by Push Button Setup (WPS)”...

  • Page 25: Making Wi-Fi Settings By Push Button Setup (Wps)

    User's Guide Network Settings 6. Press the OK button, and then enter the password. Note: ❏ The password is case-sensitive. ❏ If you do not know the password, check if it is written on the label of the access point. If you are using the access point with its default settings, use the password written on the label.

  • Page 26: Making Wi-Fi Settings By Pin Code Setup (Wps)

    User's Guide Network Settings 5. Hold down the [WPS] button on the access point until the security light flashes. If you do not know where the [WPS] button is, or there are no buttons on the access point, see the documentation provided with your access point for details.

  • Page 27: Making Wi-Fi Direct (Simple Ap) Connection Settings

    You can check the connection method on the Web site. To access the Web site, scan the QR code displayed on the printer's control panel using the smart device or enter the URL (http://epson.sn) on the computer, and then go to Setup.

  • Page 28: Making Advanced Network Settings

    User's Guide Network Settings 6. Enter the password displayed on the printer's control panel on the computer or smart device. 7. After the connection is established, select OK on the printer's control panel. 8. Press the button. Related Information “Checking the Network Connection Status” on page 29 &...

  • Page 29: Checking The Network Connection Status

    User's Guide Network Settings ❏ TCP/IP ❏ Auto Select when you are using an access point at home or you are allowing the IP address to be acquired automatically by DHCP. ❏ Manual Select when you do not want the printer's IP address to be changed. Enter the addresses for IP Address, Subnet Mask, and Default Gateway, and make DNS Server settings according to your network environment.

  • Page 30: Printing A Network Connection Report

    User's Guide Network Settings 1. Select Settings on the home screen. u d l r To select an item, move the focus to the item using the buttons, and then press the OK button. 2. Select Network Settings > Network Status. 3.
  • Page 31 User's Guide Network Settings Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a. Error code b. Messages on the Network Environment Related Information “E-1” on page 32 &...
  • Page 32 User's Guide Network Settings Message: Confirm that the network cable is connected and network devices such as hub, router, or access point are turned Solutions: ❏ Make sure the Ethernet cable is securely connected to your printer and to your hub or other network device. ❏...
  • Page 33 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 34 If still does not connect your printer and network devices after confirming the above, turn off the access point. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Connecting to a Computer”...
  • Page 35 User's Guide Network Settings E-10 Message: Confirm IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance. Solutions: Check the following. ❏ Other devices on the network are turned on. ❏...
  • Page 36 ❏ Turn off the access point. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on an access point that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 37: Printing A Network Status Sheet

    ❏ Make network settings on the computer that is on the same network as the printer using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on an access point that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 38: Replacing Or Adding New Access Points

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with computers with disc drives.)

  • Page 39: Changing The Network Connection To Ethernet From The Control Panel

    User's Guide Network Settings Changing the Network Connection to Ethernet from the Control Panel Follow the steps below to change the network connection to Ethernet from Wi-Fi using the control panel. 1. Select Settings on the home screen. u d l r To select an item, move the focus to the item using the buttons, and then press the OK button.

  • Page 40: Restoring The Network Settings From The Control Panel

    User's Guide Network Settings 2. Select Wi-Fi Direct. The Wi-Fi Direct information is displayed. 3. Select Change Settings. 4. Select Disable Wi-Fi Direct. 5. Check the message, and then press the OK button. 6. When a completion message is displayed, press the OK button. The screen automatically closes after a specific length of time.

  • Page 41: Loading Paper

    User's Guide Loading Paper Loading Paper Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 42: Available Paper And Capacities

    User's Guide Loading Paper Available Paper and Capacities Epson recommends using genuine Epson paper to ensure high-quality printouts. Genuine Epson Paper Media Name Size Loading Capacity (Sheets) 2-Sided Borderless Printing Printing Paper Rear Paper Cassette Feed Epson Bright White Ink –...
  • Page 43 For manual 2-sided printing, you can load up to 20 sheets for paper with one side already printed. Only rear paper feed is available. Note: The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. Commercially Available Paper...

  • Page 44: List Of Paper Types

    These paper types are compatible with Exif Print and PRINT Image Matching when printing from the printer driver. For more details, see the documentation provided with the Exif Print or PRINT Image Matching compatible digital camera. For smart devices, these media types can be selected when printing using Epson iPrint.

  • Page 45: Paper Source Features

    User's Guide Loading Paper Paper Source Features This printer has two paper sources. Load paper of the appropriate size and type to suit your printing needs. ❏ You can load multiple sheets of all types of supported paper. Rear paper feed ❏...
  • Page 46 User's Guide Loading Paper 2. Open the front cover until it clicks. 3. Check that the printer is not operating, and then slide out the paper cassette. Note: You can load paper even if you pull out paper cassette completely. Lift up paper cassette slightly, and then pull it out. 4.
  • Page 47 User's Guide Loading Paper Important: Do not load different types of paper in the paper cassette. Load envelopes in the direction indicated by the arrow in the following illustration until they touch the back of paper cassette. ❏ Envelope 6. Slide the side edge guides to the edges of the paper. Important: Do not load more than the maximum number of sheets specified for the paper.
  • Page 48 User's Guide Loading Paper 7. Gently insert the paper cassette. 8. Check the paper size and paper type settings displayed on the control panel. To use the settings, select OK. To change the settings, select the item that you want to change, and then go to the next step. u d l r To select an item, move the focus to the item using the buttons, and then press the OK button.
  • Page 49 User's Guide Loading Paper 3. Check that the printer is not operating, and then slide out the paper cassette. Note: You can load paper even if you pull out paper cassette completely. Lift up paper cassette slightly, and then pull it out. 4.
  • Page 50 User's Guide Loading Paper 6. With the printable side facing down, load the paper up to the line. ❏ 8.5 x 13 in ❏ Legal 7. Slide the side edge guides to the edges of the paper. 8. Gently insert the paper cassette.
  • Page 51 User's Guide Loading Paper Important: Do not push paper that protrudes from the cassette. 9. Check the paper size and paper type settings displayed on the control panel. To use the settings, select OK. To change the settings, select the item that you want to change, and then go to the next step. u d l r To select an item, move the focus to the item using the buttons, and then press the OK button.

  • Page 52: Loading Paper In The Rear Paper Feed

    User's Guide Loading Paper Loading Paper in the Rear Paper Feed 1. Open the feeder guard, extend the paper support, and then tilt it backwards. 2. Slide the edge guides. 3. Load paper at the center of the rear paper feed with the printable side facing up. Important: ❏...
  • Page 53 User's Guide Loading Paper ❏ Envelope Load envelopes with the flap on the left side. ❏ Pre-punched paper Load a single sheet of defined size plain paper with binding holes at the left or right. Adjust the print position of your file to avoid printing over the holes. 4.
  • Page 54 User's Guide Loading Paper 6. Check the settings, and then select OK. Note: ❏ The output tray slides out automatically when printing starts. ❏ Return the remaining paper to its package. If you leave it in the printer, the paper may curl or the print quality may decline.

  • Page 55: Loading A Cd/Dvd For Printing

    DVD. Check the printed surface after waiting for one full day. ❏ Compared to printing on genuine Epson paper, the print density is lowered to prevent ink from smearing on the CD/DVD. Adjust the print density as necessary from the application or the printer driver.

  • Page 56: Loading A Cd/Dvd

    User's Guide Loading a CD/DVD for Printing Loading a CD/DVD Important: ❏ Before printing on the CD/DVD, see the CD/DVD handling precautions. ❏ Do not insert the CD/DVD tray while the printer is operating. This may damage the printer. ❏ Do not insert the CD/DVD tray until you are instructed to do so. Otherwise, an error occurs and the CD/DVD is ejected.
  • Page 57 User's Guide Loading a CD/DVD for Printing 7. Place a CD/DVD on the CD/DVD tray with the printable side face-up. Press the center of the CD/DVD to securely set it on the tray. Important: Turn over the tray to check that the CD/DVD is firmly secured in the tray. 8.

  • Page 58: Removing A Cd/Dvd

    User's Guide Loading a CD/DVD for Printing Note: You may feel slight friction when inserting the tray into the printer. This is normal and you should continue to insert it horizontally. 10. Select Installed. Removing a CD/DVD 1. Remove the CD/DVD tray when it is ejected automatically after printing, and then remove the CD/DVD from the tray.

  • Page 59: Printing

    Printing Printing When printing on A3-size paper, use of large capacity Epson genuine ink cartridges is highly recommended to avoid a situation that you are prompted to replace ink cartridges in the middle of printing. If you replace ink cartridges in the middle of printing, you may need to start over the printing again.

  • Page 60: Printing Basics - Mac Os

    User's Guide Printing ❏ Borderless: Select to print with no margins around the image. In borderless printing, the print data is enlarged slightly more than the paper size so that no margins are printed around the edges of the paper. Click Settings to select the amount of enlargement. ❏...
  • Page 61 User's Guide Printing 3. Select Print from the File menu or another command to access the print dialog. If necessary, click Show Details or to expand the print window. 4. Make the following settings. ❏ Printer: Select your printer. ❏ Presets: Select when you want to use the registered settings. ❏...
  • Page 62 5. Select Print Settings from the pop-up menu, and then select Basic tab. Note: On OS X Mountain Lion or later, if the Print Settings menu is not displayed, the Epson printer driver has not been installed correctly. Select System Preferences from the menu >...

  • Page 63: Adjusting The Print Color

    This feature produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. ❏ EPSON Vivid Optimizes the color of the document or the image data according to the selected paper type.
  • Page 64 2. Open the file you want to print. 3. Access the print dialog. 4. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 5. Select Print Settings from the pop-up menu, and then select one of the color correction modes from Color Settings.

  • Page 65: Printing Photos In Monochrome

    User's Guide Printing Printing Photos in Monochrome You can enrich the tone of the image data when printing in monochrome from the printer driver. Adjust the color tone using the options on the printer driver before printing. Adjustments are not applied to the image data itself. Note: We recommend using sRGB for the color space of the image data.

  • Page 66: Printing On 2-Sides

    User's Guide Printing 4. Select Print Settings from the pop-up menu, and then select Black and White Photo as the Color setting. 5. Select the correction mode from Color Toning. Click the Advanced Color Settings tab to adjust colors manually. 6.
  • Page 67 Printing on 2-Sides - Windows Note: ❏ Manual 2-sided printing is available when EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.

  • Page 68: Printing Several Pages On One Sheet

    User's Guide Printing 5. Select the bindings in Two-sided Printing. 6. Select the type of original in Document Type. Note: ❏ Printing may be slow depending on the Document Type setting. ❏ If you are printing high-density data such as photos or graphs, select Text with Photo or Photo as the Document Type setting.

  • Page 69: Printing To Fit The Paper Size

    User's Guide Printing 5. Click Page Order, make the appropriate settings, and then click OK to close the window. 6. Set the other items on the Main and More Options tabs as necessary, and then click OK. 7. Click Print. Related Information “Loading Paper in the Paper Cassette”...
  • Page 70 User's Guide Printing Printing to Fit the Paper Size - Windows Note: This feature is not available for borderless printing. 1. Load paper in the printer. 2. Open the file you want to print. 3. Access the printer driver window. 4.

  • Page 71: Printing Multiple Files Together (For Windows Only)

    User's Guide Printing “Loading Paper in the Rear Paper Feed” on page 52 & “Printing Basics - Mac OS” on page 60 & Printing Multiple Files Together (for Windows Only) Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job.

  • Page 72: Printing One Image On Multiple Sheets To Create A Poster (For Windows Only)

    User's Guide Printing Printing One Image on Multiple Sheets to Create a Poster (for Windows Only) This feature allows you to print one image on multiple sheets of paper. You can create a larger poster by taping them together. Note: This feature is not available for borderless printing.
  • Page 73 User's Guide Printing Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected, and Overlapping Alignment Marks is selected in Print Cutting Guides. 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks.
  • Page 74 User's Guide Printing 2. Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks, then temporarily tape the two sheets together from the back. 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks).
  • Page 75 User's Guide Printing 4. Tape the sheets together from the back. 5. Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together. 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks.
  • Page 76 User's Guide Printing 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 77 User's Guide Printing 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.

  • Page 78: Printing Using Advanced Features

    User's Guide Printing 10. Cut off the remaining margins along the outer guide. Printing Using Advanced Features This section introduces a variety of additional layout and printing features available on the printer driver. Related Information “Windows Printer Driver” on page 120 &...

  • Page 79: Printing A Reduced Or Enlarged Document

    User's Guide Printing Windows To add your own preset, set items such as the Document Size and Paper Type on the Main or More Options tab, and then click Add/Remove Presets in Printing Presets. Note: To delete an added preset, click Add/Remove Presets, select the preset name you want to delete from the list, and then delete Mac OS Access the print dialog.

  • Page 80: Printing Photos Using Epson Easy Photo Print

    ❏ For Mac OS, select A4 (CD/DVD) as the Paper Size setting. Select portrait as the printing direction, and then select CD/DVD as the Media Type on the Print Settings menu. ❏ On some applications, you may need to specify the tray type. Select Epson Tray Type 2. The setting name may vary slightly depending on the application.

  • Page 81: Printing From Smart Devices

    Using Epson iPrint Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing from a remote location over the Internet.

  • Page 82: Using Epson Print Enabler

    Displays photos and documents you selected. Starts printing. Note: To print from the document menu using iPhone, iPad, and iPod touch running iOS, start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes. Using Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later).

  • Page 83: Using Airprint

    4. Connect your Android device to the same wireless network as your printer. 5. Go to Settings on your Android device, select Printing, and then enable Epson Print Enabler. 6. From an Android application such as Chrome, tap the menu icon and print whatever is on the screen.

  • Page 84: Printing From A Digital Camera

    User's Guide Printing “Loading Paper in the Rear Paper Feed” on page 52 & “Menu Options for Printer Settings” on page 113 & Printing from a Digital Camera Note: ❏ You can print photos directly from a PictBridge-compatible digital camera. For more details on making operations on your camera, see the documentation provided with your camera.
  • Page 85 User's Guide Printing 8. Disconnect the PictBridge (wireless LAN) connection to the printer from the digital camera. Important: When using PictBridge (wireless LAN), you cannot use other printer functions or print from other devices. Disconnect immediately when you have finished printing. Related Information “Icons displayed in the LCD Screen”...
  • Page 86 User's Guide Printing ❏ Camera Settings Prints with some Exif information, such as shutter speed, f-ration, or ISO sensitivity. Unrecorded information is not printed. Clear All Settings: Resets the paper and print settings to their defaults. Menu Options for Photo Adjustment Enhance: Select one of the image adjustment options.Auto, People, Landscape, or Night Scene produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the...

  • Page 87: Canceling Printing

    User's Guide Printing Saturation: Adjusts the vividness of the image. Clear All Settings: Resets the photo adjustment settings to their defaults. Canceling Printing Note: ❏ In Windows, you cannot cancel a print job from the computer once it has been completely sent to the printer. In this case, cancel the print job by using the printer's control panel.
  • Page 88 User's Guide Printing ❏ Mac OS X v10.6.8 to v10.7.x Click Delete.

  • Page 89: Replacing Ink Cartridges And Other Consumables

    1. Access the printer driver window. 2. Click EPSON Status Monitor 3 on the Maintenance tab. Note: If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. Related Information “Windows Printer Driver”...

  • Page 90: Ink Cartridge Codes

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.
  • Page 91 ❏ Store ink cartridges at normal room temperature and keep them away from direct sunlight. ❏ Epson recommends using the ink cartridge before the date printed on the package. ❏ For best results, use up ink cartridge within six months of opening the package.
  • Page 92 Place the cap securely until it clicks into place. ❏ If you remove an ink cartridge from the printer for later use, Epson recommends using it up as soon as possible. ❏ This printer uses ink cartridges equipped with a green chip that monitors information such as the amount of remaining ink for each cartridge.

  • Page 93: Replacing Ink Cartridges

    User's Guide Replacing Ink Cartridges and Other Consumables Replacing Ink Cartridges Note: You can continue printing even after the printer indicates that the ink is low. However, prepare new ink cartridges as soon as possible. 1. If the CD/DVD tray has been inserted, remove the tray. 2.
  • Page 94 User's Guide Replacing Ink Cartridges and Other Consumables Important: Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. 5. Open the printer cover. 6. Select Next. 7. Confirm the message, and then press the OK button. 8.
  • Page 95 User's Guide Replacing Ink Cartridges and Other Consumables 9. Insert the ink cartridge diagonally into the cartridge holder and gently push it down until it clicks into place. 10. Close the printer cover, and then select Completed. 11. Follow the on-screen instructions. Important: ❏...

  • Page 96: Maintenance Box Code

    The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user-serviceable part.
  • Page 97 User's Guide Replacing Ink Cartridges and Other Consumables 2. Open the printer cover. 3. Loosen the screw with a flat-head screwdriver, and then remove the cover. 4. Remove the used maintenance box.
  • Page 98 User's Guide Replacing Ink Cartridges and Other Consumables Important: Do not touch the sections shown in the illustration. Doing so may prevent normal operation and you may get smeared with ink. 5. Put the used maintenance box in the transparent bag that came with the new maintenance box and seal the bag shut.

  • Page 99: Temporarily Printing With Black Ink

    Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.

  • Page 100: Temporarily Printing With Black Ink - Windows

    User's Guide Replacing Ink Cartridges and Other Consumables Temporarily Printing with Black Ink - Windows 1. When the following window is displayed, cancel printing. Note: If you cannot cancel printing from the computer, cancel using the printer's control panel. 2. Access the printer driver window. 3.

  • Page 101: Temporarily Printing With Black Ink - Mac Os

    User's Guide Replacing Ink Cartridges and Other Consumables Related Information “Loading Paper in the Paper Cassette” on page 45 & “Loading Paper in the Rear Paper Feed” on page 52 & “Printing Basics - Windows” on page 59 & Temporarily Printing with Black Ink - Mac OS Note: To use this feature through a network, connect with Bonjour.
  • Page 102 ❏ EPSON Status Monitor 3: Enabled Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 103: Maintaining The Printer

    We recommend to turn off the printer. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.

  • Page 104: Checking And Cleaning The Print Head - Windows

    User's Guide Maintaining the Printer 7. Follow the on-screen instructions to clean the print head. 8. When cleaning is finished, select Check, and then follow the on-screen instructions to print the nozzle check pattern again. Repeat cleaning and printing the pattern until all lines are printed completely. Related Information “Loading Paper in the Paper Cassette”...

  • Page 105: Aligning The Print Head - Control Panel

    User's Guide Maintaining the Printer Aligning the Print Head - Control Panel 1. Load A4-size plain paper in the paper cassette. 2. Select Maintenance on the home screen. u d l r To select an item, move the focus to the item using the buttons, and then press the OK button.

  • Page 106: Cleaning The Paper Path For Ink Smears

    User's Guide Maintaining the Printer Important: Do not use tissue paper to clean the inside of the printer. The print head nozzles may be clogged with lint. Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside. Important: Do not use tissue paper to clean the inside of the printer.

  • Page 107: Cleaning The Paper Path To Prevent Paper Feeding Problems For The Paper Cassette

    User's Guide Maintaining the Printer 5. Load the cleaning sheet in the rear paper feed with the cut corner at the bottom right. Slide the edge guides to the edges of the paper. 6. Follow the on-screen instructions to clean the paper path. Repeat this procedure two or three times.

  • Page 108: Cleaning The Translucent Film

    User's Guide Maintaining the Printer 5. Stand the printer with the control panel's button at the top. Caution: Be careful not to trap your hand or fingers when standing the printer. Otherwise you may be injured. 6. Dampen a cloth with water, wring it out thoroughly, and then wipe the roller while rotating it with the cloth. 7.
  • Page 109 User's Guide Maintaining the Printer Important: Do not use cleaning liquid other than water with a few drops of detergent. 1. Turn off the printer by pressing the button. 2. Open the printer cover. 3. Check if the translucent film is smeared. Smears are easier to see if you use a light. If there are smears (such as finger marks or grease) on the translucent film (A), go to the next step.

  • Page 110: Saving Power

    User's Guide Maintaining the Printer 4. Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water, and then wipe the smeared part. Important: Wife off the smear gently. If you press the cotton swab too hard to the film, the springs of the film may be dislocated and the printer may be damaged.
  • Page 111 User's Guide Maintaining the Printer ❏ Select Sleep Timer or Power Off Timer, and then make settings. Note: Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase.

  • Page 112: Menu Options For Settings

    User's Guide Menu Options for Settings Menu Options for Settings Select Settings on the home screen of the printer to make various settings. Menu Options for Supply Status Displays the approximate level of the ink and service life of the maintenance box. Settings >...

  • Page 113: Sleep Timer

    User's Guide Menu Options for Settings ❏ Power Off If Inactive Select this setting to turn the printer off automatically if it is not used for a specified period of time. Any increase will affect the product’s energy efficiency. Please consider the environment before making any change.

  • Page 114: Stickers

    User's Guide Menu Options for Settings Stickers: Adjusts the printing position of a photo sticker by moving up, down, left, or right to fit. Thick Paper: Select On to prevent ink from smearing on your printouts, however, this may lower the print speed. Quiet Mode: Select On to reduce noise during printing, however, this may lower the print speed.

  • Page 115: Menu Options For Web Service Settings

    Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.

  • Page 116: Menu Options For Camera Print Settings

    Menu Options for Settings https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) Related Information “Epson Connect Service” on page 118 & Menu Options for Camera Print Settings Select the menus on the control panel as described below. Settings > Camera Print Settings Make settings when printing from a digital camera.

  • Page 117: Menu Options For Restore Default Settings

    User's Guide Menu Options for Settings Related Information “Updating the Printer's Firmware using the Control Panel” on page 131 & Menu Options for Restore Default Settings Select the menus on the control panel as described below. Settings > Restore Default Settings Network Settings: Resets the network settings to their defaults.

  • Page 118: Network Service And Software Information

    To select an item, move the focus to the item using the buttons, and then press the OK button. 2. Select Web Service Settings > Epson Connect Services > Register >Start Setup on the home screen to print the registration sheet.

  • Page 119: Running Web Config On A Web Browser

    Examples: IPv4: http://192.168.100.201/ IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Related Information “Using Epson iPrint” on page 81 & “Printing a Network Connection Report” on page 30 &...

  • Page 120: Running Web Config On Mac Os

    User's Guide Network Service and Software Information ❏ Windows 8.1/Windows 8 Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound (or Hardware). ❏ Windows 7 Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. ❏...

  • Page 121: Guide To Windows Printer Driver

    User's Guide Network Service and Software Information ❏ Windows 7 Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right- click on your printer and select Printing preferences. ❏ Windows Vista Click the start button, and select Control Panel > Printers in Hardware and Sound. Right-click on your printer and select Select printing preferences.
  • Page 122 User's Guide Network Service and Software Information You can also make settings for printing both sides of the paper or printing multiple pages on one sheet. More Options Tab You can select additional layout and printing options such as changing the size of a printout or making color corrections.

  • Page 123: Making Operation Settings For The Windows Printer Driver

    Network Service and Software Information Maintenance Tab You can run maintenance features such as nozzle check and print head cleaning, and by starting EPSON Status Monitor 3, you can check printer status and error information. Making Operation Settings for the Windows Printer Driver You can make settings such as enabling EPSON Status Monitor 3.

  • Page 124: Guide To Mac Os Printer Driver

    User's Guide Network Service and Software Information Note: Depending on the application being used, Page Setup may not be displayed in the File menu, and the operations for displaying the print screen may differ. See the application's help for details. Starting the utility Select System Preferences from the menu >...

  • Page 125: Making Operation Settings For The Mac Os Printer Driver

    You can select a binding direction for 2-sided printing or select a document type. Settings Note: On OS X Mountain Lion or later, if Print Settings menu is not displayed, Epson printer driver has not been installed correctly. Select System Preferences from the menu >...

  • Page 126: Application For Laying Out Photos (Epson Easy Photo Print)

    Print) Epson Easy Photo Print is an application that allows you to easily print photos with various layouts. You can preview the photo image and adjust the images or position. You can also print photos with a frame. See the application's help for details.

  • Page 127: Application For Printing Text Or Images On A Disc (Epson Print Cd)

    (Epson Print CD) Epson Print CD is an application that allows you to design a CD/DVD label to be printed directly onto a CD/DVD. You can also print a CD/DVD jacket for CD/DVD case. See the application's help for details.

  • Page 128: Software Update Tools (Epson Software Updater)

    Click the start button, and then select All Programs or Programs > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...

  • Page 129: Uninstalling Applications - Mac Os

    6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson inkjet printers on the computer. If you use multiple Epson inkjet printers and you only want to delete some drivers, delete all of them first, and then install the necessary printer driver again.

  • Page 130: Installing Applications

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com...

  • Page 131: Updating The Printer's Firmware Using The Control Panel

    While "Recovery Mode" is displayed on the printer, you cannot update the firmware over a network connection. On the computer, access your local Epson website, and then download the latest printer firmware. See the instructions on the website for the next steps.

  • Page 132: Solving Problems

    The printer's borderless printing ink pad is Contact Epson or an authorised Epson service provider to replace the nearing the end of its service life. It is not a user- borderless printing ink pad*. It is not a user-serviceable part. The replaceable part.

  • Page 133: Checking The Printer Status - Windows

    Monitoring Preferences on the Maintenance tab, and then select Register the shortcut icon to the taskbar. ❏ If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.

  • Page 134: Removing Jammed Paper

    User's Guide Solving Problems 2. Click Options & Supplies > Utility > Open Printer Utility. 3. Click EPSON Status Monitor. You can check the printer status, ink levels, and error status. Removing Jammed Paper Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces.

  • Page 135: Removing Jammed Paper From The Rear Paper Feed

    User's Guide Solving Problems Important: Do not touch the white flat cable or translucent film inside the printer. Doing so may cause a malfunction. 3. Close the printer cover. Removing Jammed Paper from the Rear Paper Feed Remove the jammed paper.

  • Page 136: Removing Jammed Paper From Rear Cover

    User's Guide Solving Problems Removing Jammed Paper from Rear Cover 1. Remove the rear cover. 2. Remove the jammed paper. 3. Remove jammed paper from the rear cover. 4. Insert the rear cover in the printer. Removing Jammed Paper from the Paper Cassette 1.

  • Page 137: Paper Does Not Feed Correctly

    User's Guide Solving Problems 2. Lift up the paper cassette slightly, and then pull it out. 3. Remove the jammed paper. 4. Align the edges of the paper and slide the edge guides to the edges of the paper. 5. Insert the paper cassette in the printer. Paper Does Not Feed Correctly Check the following points, and then take the appropriate actions to solve the problem.

  • Page 138: Paper Jams

    User's Guide Solving Problems ❏ Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide. For plain paper, do not load above the line indicated by the symbol on the edge guide.

  • Page 139: Cd/Dvd Tray Is Ejected

    User's Guide Solving Problems CD/DVD Tray is Ejected ❏ Make sure the disc is properly set on the tray and reinsert the tray correctly. ❏ Do not insert the CD/DVD tray until you are instructed to do so. Otherwise, an error occurs and the tray is ejected.

  • Page 140: Cannot Print From A Computer

    User's Guide Solving Problems Cannot Print from a Computer Checking the Connection (USB) ❏ Connect the USB cable securely to the printer and the computer. ❏ If you are using a USB hub, try to connect the printer directly to the computer. ❏...

  • Page 141: Checking The Software And Data

    Checking the Software and Data ❏ Make sure that a genuine Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver. See the related information link below for details.
  • Page 142 User's Guide Solving Problems Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Mac OS Select System Preferences from the menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.

  • Page 143: Checking The Printer Status From The Computer (Windows)

    Checking the Printer Status from the Computer (Windows) ❏ When a message is displayed stating that the connection check tool EPSON Status Monitor 3 will start, click OK. This allows you to automatically clear connection errors or check how to solve problems.

  • Page 144: Checking The Printer Status From The Computer (Mac Os)

    User's Guide Solving Problems Related Information “Canceling Printing” on page 87 & “Guide to Windows Printer Driver” on page 121 & Checking the Printer Status from the Computer (Mac OS) Make sure the printer status is not Pause. Select System Preferences from the menu >...
  • Page 145 User's Guide Solving Problems ❏ When you are using multiple access points at the same time, you may not be able to use the printer from the computer or smart device depending on the settings of the access points. Connect the computer or smart device to the same access point as the printer.

  • Page 146: Checking The Ssid Connected To The Printer

    User's Guide Solving Problems ❏ An access point that is compliant with both IEEE802.11a and IEEE802.11g has SSIDs of 2.4 GHz and 5 GHz. If you connect the computer or smart device to a 5 GHz SSID, you cannot connect to the printer because the printer only supports communication over 2.4 GHz.

  • Page 147: Checking The Ssid For The Computer

    User's Guide Solving Problems Checking the SSID for the Computer Windows Click in the task tray on the desktop. Check the name of the connected SSID from the list displayed. Mac OS Click the Wi-Fi icon at the top of the computer screen. A list of SSIDs is displayed and the connected SSID is indicated with a check mark.

  • Page 148: Cannot Print From An Iphone Or Ipad

    User's Guide Solving Problems Cannot Print from an iPhone or iPad ❏ Connect the iPhone or iPad to the same network (SSID) as the printer. ❏ Enable Paper Configuration in the following menus. Settings > Printer Settings > Paper Source Setting > Paper Configuration ❏...

  • Page 149: Colored Banding Appears At Intervals Of Approximately 2.5 Cm

    User's Guide Solving Problems Colored Banding Appears at Intervals of Approximately 2.5 cm ❏ Select the appropriate paper type setting for the type of paper loaded in the printer. ❏ Align the print head using the Horizontal Alignment feature. ❏ When printing on plain paper, print using a higher quality setting. Related Information “List of Paper Types”...

  • Page 150: Print Quality Is Poor

    ❏ For best results, use up ink cartridge within six months of opening the package. ❏ Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.

  • Page 151: Paper Is Smeared Or Scuffed

    User's Guide Solving Problems “Available Paper and Capacities” on page 42 & “Paper Handling Precautions” on page 41 & “List of Paper Types” on page 44 & Paper Is Smeared or Scuffed ❏ When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.

  • Page 152: Paper Is Smeared During Automatic 2-Sided Printing

    ❏ Windows Access the printer driver window, select Custom as the Color Correction setting on the More Options tab, and then click Advanced. Select EPSON Standard as the Color Mode setting. ❏ Mac OS Access the print dialog. Select Color Options from the pop-up menu, and then click the arrow next to Advanced Settings.

  • Page 153: Cannot Print Without Margins

    User's Guide Solving Problems ❏ Colors may differ from what you see on smart devices such as smart phones or tablets with high-resolution displays. ❏ Colors on a display are not quite identical to those on paper because the display device and the printer have a different process of producing colors.

  • Page 154: Printing Position Of Photo Stickers Is Incorrect

    User's Guide Solving Problems Printing Position of Photo Stickers is Incorrect Adjust the printing position in the Printer Settings > Stickers menu on the control panel. Related Information “Menu Options for Printer Settings” on page 113 & Printing Position on a CD/DVD is Incorrect Adjust the printing position in the Printer Settings >...

  • Page 155: The Printout Problem Could Not Be Cleared

    User's Guide Solving Problems The Printout Problem Could Not be Cleared If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the printer driver. Related Information “Uninstalling Applications” on page 128 &...

  • Page 156: Printing Slows Down Dramatically During Continuous Printing

    User's Guide Solving Problems Related Information “Menu Options for Printer Settings” on page 113 & “Guide to Windows Printer Driver” on page 121 & “Guide to Mac OS Printer Driver” on page 124 & Printing Slows Down Dramatically During Continuous Printing Printing slows down to prevent the printer mechanism from overheating and being damaged.

  • Page 157: Application Is Blocked By A Firewall (For Windows Only)

    User's Guide Solving Problems Related Information “Guide to Windows Printer Driver” on page 121 & “Guide to Mac OS Printer Driver” on page 124 & Application Is Blocked by a Firewall (for Windows Only) Add the application to the Windows Firewall allowed program in security settings on the Control Panel.

  • Page 158: Appendix

    User's Guide Appendix Appendix Technical Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 180 Color ink nozzles: 180 for each color Plain Paper 64 to 90 g/m2(17 to 24lb) Weight of Paper Envelopes Envelope #10, DL, C6: 75 to 90 g/m2 (20 to 24 lb) Envelope C4: 80 to 100 g/m2 (21 to 26 lb) Even when the paper thickness is within this range, the paper may not feed in the printer or print result may adversely affected depending on the paper property or quality.

  • Page 159: Interface Specifications

    User's Guide Appendix Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer's mechanism. 3.0 mm (0.12 in.) 5.0 mm (0.20 in.) 18.0 mm (0.71 in.) 41.0 mm (1.61 in.) Printable Area for CD/DVD Print quality may decline in the shaded areas due to the printer's mechanism.

  • Page 160: Network Function List

    UPnP Printing IPv4 Information appliance ✓ PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓ Google Cloud Print...

  • Page 161: Ethernet Specifications

    User's Guide Appendix Wireless Securities WEP (64/128bit),WPA2-PSK (AES) Complies with either IEEE 802.11b/g/n or IEEE 802.11b/g depending on location of purchase. IEEE802.11n is only available for the HT20. Not supported for IEEE 802.11b. Complies with WPA2 standards with support for WPA/WPA2 Personal. Ethernet Specifications Standards IEEE802.3i (10BASE-T)

  • Page 162: Electrical Specifications

    Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.

  • Page 163: System Requirements

    Manufacturer: Askey Computer Corporation Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

  • Page 164: Restrictions On Copying

    Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.

  • Page 165: Transporting The Printer

    User's Guide Appendix Responsible use of copyrighted materials: Printers can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material. Transporting the Printer When you need to transport the printer to move or for repairs, follow the steps below to pack the printer.
  • Page 166 User's Guide Appendix 5. Open the printer cover. 6. Secure the ink cartridge holder to the case by attaching the supplied protective material on top with tape. 7. Close the printer cover. 8. Slide out the paper cassette. 9. Slide the edge guides completely to the center.

  • Page 167: Where To Get Help

    Technical Support Web Site If you need further help, visit the Epson support website shown below. Select your country or region and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other downloadables are also available from the site.

  • Page 168: Help For Users In Europe

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 169: Help For Users In Taiwan

    Phone: 0800 237 766 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 170: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

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