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Sharp MX-2640N Technical Manual

Sharp MX-2640N Technical Manual

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Summary of Contents for Sharp MX-2640N

  • Page 1: Table Of Contents

    MX-2640N MX-3140N MX-3640N Technical Handy Guide FEBRUARY 2016 (AU/NZ) CONTENT Product Specification EEPROM Handling Procedure Updated Peripheral Specification HDD Replacement Procedure Product Options MX-EB12N Mirroring Kit Consumables SD Card Replacement Procedure Initial Setup CF Card Replacement Procedure Colour Calibration Firmware & Print Driver Revision...
  • Page 2: Product Specification 2 Updated

    PRODUCT SPECIFICATION SHARP MX-2640N MX-3140N MX-3640N GENERAL SPECIFICATION: Original paper size: Max. A3 Printed Paper Size: Tray : A3-A5R, Bypass : A3W-A5R; Long Paper (Max. 1200mm x 320mm) Standard Paper Capacity: 600 (500-sheet x 1, 100-sheet Multi bypass) Maximum Paper Capacity: 6600 (100-sheet Multi bypass, 500-sheet x 1, 1150 + 850 tandem, 3500 LCC)
  • Page 3 PRODUCT SPECIFICATION SHARP MX-2640N MX-3140N MX-3640N PRINTER SPECIFICATION 26 ppm (A4), 31 ppm (A4), 36 ppm (A4), Print Speed (Max.): 14 ppm (A3) 15 ppm (A3) 17 ppm (A3) PDL (Emulation): STD: PCL6, Adobe® PostScript®3, Opt: XPS [MX-PUX1]] Interface: USB2.0, 10Base-T / 100Base-TX / 1000BaseT, Wireless LAN...
  • Page 4: Peripheral Specification

    PERIPHERAL SPECIFICATION SHARP MX-LC11 – LARGE CAPACITY CASSETTE Paper capacity (80 g/m 3500 sheets Paper size: A4, B5 Paper weight: 60-105 g/m MXFN10 – SADDLE FINISHER Paper size:- Non offset A3W to A5 Offset/Staple A3 to B5 Saddle A3, A4R, B4...
  • Page 5: Product Options

    3 x 500 sheet Desk sheet Tandem Desk MX-AMX1 MX-UN01A / UN05A Application Integration Module Sharp OSA-Network Scanner Tool (1 or 5 license kit) MX-AMX2 MX-UN10A / UN50A Application Communication Module Sharp OSA-Network Scanner Tool (10 or 50 license kit)
  • Page 6 Sharpdesk Additional license kit (10 licenses) MX-US50 Sharpdesk Additional license kit (50 licenses) MX-USA0 Sharpdesk Additional license kit (100 licenses) MX-UN01A Sharp OSA-Network Scanner Tool (1 license) MX-UN05A Sharp OSA-Network Scanner Tool (5 licenses) ** Discontinued; MX-UN10A Sharp OSA-Network Scanner Tool (10 licenses)
  • Page 7: Consumables

    CONSUMABLES SHARP CONSUMABLES MX2640N MX3140N MX3640N Product Code Description Approx. Life MX-36GTBA Black Toner Cartridge (A4 @ 5%) MX-36GTCA Cyan Toner Cartridge (A4 @ 5%) MX-36GTMA Magenta Toner Cartridge (A4 @ 5%) MX-36GTYA Yellow Toner Cartridge (A4 @ 5%) PROCESS UNIT:...
  • Page 8 CONSUMABLES SHARP PERIPHERALS: MX2640N MX3140N MX3640N Product Code Description Approx. Life MX-SCX1 Staple Cartridge (for MXFN10/FN17 Finisher) 5000 staples (x 3) AR-SC3 Saddle Staple Cartridge (for MXFN10 Saddle Finisher) 2000 staples (x 3) AR-SV1 Stamp Cartridge (for AR-SU1 Stamp Unit)
  • Page 9: Initial Setup

    INITIAL SETUP SHARP DEVELOPER SET-UP Sim 25-02 Auto Developer Adjustment - Select CMYK. Toner Installation must be performed after Auto Developer Adjustment is completed. **For optimum image quality & performance, it is recommended to setup & install developer at the customer site.
  • Page 10 INITIAL SETUP SHARP PRINT IMAGE POSITION & MAGNIFICATION Automatic Adjustment:- Sim 50-28 BK MAG ADJ (Main Scan Mag). SETUP/PRINT ADJ (Lead, Offset or All). Manual Adjustment:- Sim 50-10 BK MAG (inside dimension) to 240mm. Sim 50-10 Image Off Centre Adjustment.
  • Page 11 INITIAL SETUP SHARP PERIPHERAL / OPTION CONFIGURATION FAX OPTION – MX-FX11 Sim 66-02 Fax SW Setting (Destination). Sim 66-10 Fax Memory Clear (For Extended Memory). Sim 66-39 Fax Destination Set. FINISHER OPTION – MX-FN10, MX-FN17 Sim 03-10 Saddle Fold/Staple Position Adjustment [MX-FN10 only]...
  • Page 12: Colour Calibration

    COLOUR CALIBRATION SHARP Automatic Colour Calibration - FACTORY MODE Note: When adjusting colour balance before or after routine maintenance, always use the recommended paper (Mondi 90gsm or equivalent) for optimum image quality. DEFAULT COLOUR BALANCE SETTING: Sim 63-11 [for Engine]...
  • Page 13 COLOUR CALIBRATION SHARP PRINTER DENSITY CHECK: Sim 64-05 [PCL Printer] Sim 64-06 [PS Printer] SERVICE COLOUR TARGET SETTING: Sim 63-07 [for Engine] Sim 67-27 [for Printer] Scan Test Pattern to Register Custom Service Target DEFAULT SETTING (Service Mode): To return machine to “Standard” setting:-...
  • Page 14: Maintenance

    Maintenance [All] & [Colour] Counters have reached the specified limits Starting Powder: The following starting powder should be applied to the relevant consumable item during maintenance:- Starting Powder OPC Drum Primary Transfer Belt MX-2640N UKOG-0312FCZZ CKOG-0345DS51 MX-3140N [Stearic Acid] [Yellow Toner] MX-3640N Note: The Yellow Toner used for Start Powder (Primary Transfer Belt only) is the same as MX-31GTYA.
  • Page 15 MAINTENANCE SHARP MAINTENANCE SCHEDULE: MX2640N MX3140N MX3640N Description Every Every Every Process Section – COLOUR: 120K 120K 120K (When the Colour maintenance counter has reached the life specified). Replace Cyan, Magenta & Yellow Drum Units (MX-36GUSA x 3) or  OPC Drum (MX-36GRSA x 3) ...
  • Page 16 MAINTENANCE SHARP 200K MAINTENANCE SCHEDULE: MX2640N MX3140N MX3640N Description Every Every Every Process Section: 200K 200K 200K In addition to Total/Colour/Fuser/Transfer maintenance if indicated:- Replace PTC unit (MX-230CU). Sim 24-04 Clear PTC Counter. Paper Feed & Transport: Check/Clean Paper Dust Removal Unit.
  • Page 17 MAINTENANCE SHARP 300/360K MAINTENANCE SCHEDULE (CONT’D): MX2640N MX3140N MX3640N Description Every Every Every Fuser Section: 300K 300K 360K In addition to Total/Colour/Fuser/Transfer maintenance if indicated:- Replace Fusing Belt Kit (MX-361FB)  Fusing Belt  Meandering Suppress Collar x 2 Replace Pressure Roller Kit (MX-230LH) ...
  • Page 18: Operating System Support Updated

    OPERATING SYSTEM SUPPORT SHARP WINDOWS OS WINDOWS SERVER APPLE OSX MX-2640N 10.4 to 8, 8.1 7, Vista 2008(R2) 2012 2012R2 MX-3640N 10.11.x 32/64 32/64 32/64 32/64 10.10.x PRINTER DRIVER: SHARP ADVANCED PRINTER LANGUAGE       ...
  • Page 19: Electrical

    ELECTRICAL SHARP High Voltage Settings Note: The adjustment value of each colour mode is specified on the information label attached to the MC/DV High Voltage Power PWB. Using Simulation 8-01 (DV Bias Setting) & Sim 8-02 (MC Grid Bias Setting), enter the values specified, especially after replacing the PCU PWB, EEPROM or following U2 trouble.
  • Page 20: Wireless Lan Setup

    WIRELESS LAN SETUP SHARP For MX-2640/3140/3640N series, two connection methods are available for Wireless LAN:- Infrastructure Mode: Infrastructure mode allows for wireless communication between two client devices via a host (access point). The MFP connects to an access point to obtain an IP address.
  • Page 21 WIRELESS LAN SETUP SHARP Configuring Wireless LAN: Before configuring the MFP device onto a customer network (using Infrastructure Mode), the following information from the customer’s network will be required:- SSID [Name of Wireless network]. Security Type [WEP, WPA, WPA2 etc].
  • Page 22 WIRELESS LAN SETUP SHARP 4. Reopen the Settings menu and expand the Network Settings – Wireless Settings menu:- Note: Administrator login will be required. 5. The current Wireless Settings will be displayed - select Setup to configure the Wireless Settings.
  • Page 23 WIRELESS LAN SETUP SHARP Wireless Settings:- Name Infrastructure Mode Setting Access Point Mode Setting Enter the SSID of the access point of the Enter the SSID to connect from client SSID: MFP. devices. Security Select the security type that is set for the...
  • Page 24 WIRELESS LAN SETUP SHARP 7. Once the Wireless LAN is enabled, a Wireless LAN connection status icon will appear on the upper screen system bar (as shown):- Wireless LAN Status Indication:- Access Point Currently Access Point Connected Standby Connected* Connected * Not connected due to connection failure of USB wireless module or operation failure.
  • Page 25: Firmware Upgrade

    FIRMWARE UPGRADE SHARP USB Device: 1. Insert a USB memory device containing the firmware file into the main USB Port. 2. Enter Simulation 49-01. Note: “If no USB device is detected, an error message will be displayed. 3. Using the LCD screen, browse and select the updated engine firmware file (*.sfu):- 4.
  • Page 26 FIRMWARE UPGRADE SHARP 6. Firmware update progress (and remaining time) should now be displayed:- 7. Once the firmware update has completed successfully, select OK (MFP should reboot). Firmware update is complete.
  • Page 27 FIRMWARE UPGRADE SHARP Network (Web Page) 1. Open a web browser and enter the following URL :- http://ipaddress/service_login.html or http://ipaddress/service_account.html Example: http://192.168.0.124/service_login.html Note: If User Authentication (username & password) is enabled, open the device webpage and “login” using the service username and password (as below):- 2.
  • Page 28 FIRMWARE UPGRADE SHARP 4. Click Browse to navigate to the location of the updated firmware file and select Open:- 5. Press Execute to start the firmware update. Note: Once the machine has entered “service download mode”, the update will commence and the progress will be displayed.
  • Page 29: Firmware Recovery

    FIRMWARE RECOVERY SHARP In the event of a power failure during a firmware update, the device may fail to “reboot” because of corrupted firmware. Using the CN Update procedure described below, this function is used to update/recover the firmware by transferring data to the MFP PWB, SCU PWB, PCU PWB, FAX PWB, and various options by means of a USB memory.
  • Page 30 FIRMWARE RECOVERY SHARP 5. Select FIRM UPDATE Mode by using the [Menu] & [Back] keys. Using the [UP] and [DOWN] keys, navigate and select the required firmware SFU. Firm Update Firm Update > 0500A200.sfu From USB Memory Note: Use the [OK] key when a directory name is selected to browse through to the sub folder(s) or the [BACK] key to return to the parent folder(s).
  • Page 31: E-Manual Update

    E-MANUAL UPDATE SHARP 1. Using a PC, copy the E-Manual Update onto the root of a USB memory device (as shown). Note: The E-Manual firmware for MX-2640/3140/3640N series consists of 1 file (*.UAR). 2. Insert the USB memory device into a USB port on the machine and execute Simulation 49-03 [E-MANUAL UPDATE]:- 3.
  • Page 32 E-MANUAL UPDATE SHARP 4. The current and updated version should then be displayed:- 5. Press Execute to commence upgrade. Update File Checking and a progress of the update will be displayed:- 6. Once the update is complete, press OK to exit simulation mode:-...
  • Page 33: Watermark Update

    WATERMARK UPDATE SHARP 1. Using a PC, copy the Watermark Update firmware onto the root of a USB memory device:- Caution: When copying the Watermark firmware/directories onto the USB drive, do not change the folder hierarchy or files. 2. Insert the USB memory device into a USB port on the machine and execute Simulation 49-05 [WATER MARK UPDATE]:- Note: “If no USB device is detected, an error message will be displayed.
  • Page 34 WATERMARK UPDATE SHARP 4. The current and updated version should now be displayed. Press Execute to commence upgrade:- 5. Update File Checking and a progress of the update will be displayed:- 6. Once the update is complete, press OK to exit simulation mode.
  • Page 35: Eeprom Handling Procedure

    EEPROM HANDLING PROCEDURE SHARP WARNING: Never execute Sim16 to clear U2 trouble WITHOUT investigating the root cause of U2 trouble by using the following procedure:- 1. Ensure to follow ESD procedures (using an earth strap) while handling the PWBs as EEPROM data may become corrupted due to static charge.
  • Page 36: Hdd Replacement Procedure

    HDD REPLACEMENT PROCEDURE SHARP Most data that is stored on the HDD can be backed up and reinstalled following replacement or HDD failure. If the HDD is operating normally before replacement, backup the data and then reinstall the data onto the replacement HDD.
  • Page 37 HDD REPLACEMENT PROCEDURE SHARP HDD Replacement Procedure 1. Back up the HDD storage data before replacement:-  Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image Send registration data and User authentication data to USB memory.
  • Page 38: Mx-Eb12N Mirroring Kit

    MX-EB12N MIRRORING KIT SHARP When the mirroring kit is installed, the two HDD units are named HDD1 (RAID/Mirroring Kit HDD) and HDD2 (Standard Machine HDD). The status of the Mirroring Kit is displayed by one of the following UI Icons within the operation panel:- Mirroring Kit is installed.
  • Page 39 MX-EB12N MIRRORING KIT SHARP Troubleshooting: Case Trouble Cause Advice  One HDD status Replace the HDD & perform the replacement is OK. Connection failure of the procedure of the mirroring kit HDD.  connectors and harness of the Replace the mirroring kit and perform the...
  • Page 40 MX-EB12N MIRRORING KIT SHARP HDD Replacement Procedure: Where possible, backup the HDD storage data before replacement:- • Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image Send registration data and User authentication data to USB memory.
  • Page 41 MX-EB12N MIRRORING KIT SHARP 4. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the mirroring kit is displayed. 5. Execute SIM62-20 to confirm that the HDD status is displayed as HDD1/HDD2=OK/OK. 6. Power OFF the MFP device (Primary power switch) and set DIPSW1 to OFF.
  • Page 42: Sd Card Replacement Procedure

    SD CARD REPLACEMENT PROCEDURE SHARP Only limited data that is stored on the SD Card can be backed up and reinstalled following replacement or SD card failure. If the SD Card is operating normally before replacement, backup the data (prior to replacing).
  • Page 43: Cf Card Replacement Procedure

    CF CARD REPLACEMENT PROCEDURE SHARP Only limited data that is stored on the CF Card can be backed up and reinstalled following replacement or CF card failure. If the CF Card is operating normally before replacement, backup the data and then reinstall the data onto the replacement CF Card.
  • Page 44 TWAIN 3.01.024.000 [WHQL] 3.01.024.000 [WHQL] XPS ** 01.04.42.01 [WHQL] 01.04.42.01 [WHQL] Sharp UD2 02.05.13.06 [WHQL] 02.05.13.06 [WHQL] Note: ** XPS driver supports Windows Vista only. For the latest Firmware and Print Driver version(s), please refer to the SHARP Support Website.
  • Page 45: Test Simulation 45 Updated

    TEST SIMULATION SHARP The following pages contain information regarding test simulations. For a detailed description for each test simulation, please refer to the MX-2640/3140/3640N Service Manual. Simulation Entry Method: 1. Double-click the [HOME] key. (Total use quantity/Toner remaining quantity display mode screen will appear):- 2.
  • Page 46 TEST SIMULATION SHARP Scanner Self Test Duplex Operation & Test Scanner operations test ADU load & output check Scanner sensor check Toner Motor Operation & Test Scanner unit and control circuit check Toner motor operation check RSPF Self Test U1 Clear / Cancel SPF ageing test.
  • Page 47 TEST SIMULATION SHARP Data Counter & Clear Device Configuration Jam/trouble counter clear Poster enlargement image loss adjustment Paper feed counter clear OSA trial mode setting Document feed & output counter clear Remote operation (VNC) password setting. Maintenance counter clear User data delete pop up display...
  • Page 48 TEST SIMULATION SHARP Process Control Data Copy & Image Density Adjustment Initial half tone correction data display Drop out colour mode adjustment for Half tone process control execution Image Send mode. Half tone process control correction clear Copy mode pseudo resolution setting Process control timing (On/Off) setting (smoothing process).
  • Page 49 TEST SIMULATION SHARP Document Feeder Adjustment MFP Data Setting RSPF document tray size adjustment Controller soft switch setting:- RSPF document tray size adjust value set. SW22-5 Display toner remaining (MFP RSPF scanning position adjustment Status):- RSPF dirt detection setting 0= Disabled,...
  • Page 50 TEST SIMULATION SHARP MFP Data Setting HDD Operation & Test Controller soft switch setting:- Document filing data deletion SW29-7 Disable Pop Up Message for Data Enable/disable auto format for HDD is being cleared (DSK) & Settings trouble. of machine changed by Web...
  • Page 51 TEST SIMULATION SHARP Printer Settings & Adjustments Fax Control Settings & Adjustments Printer NVRAM clear Fax Soft SW setting:- Printer half tone auto adjustment SW27-6 V.34 mode function (manual Printer half tone colour adjustment communication):- Standard target select of printer half tone 0 = V.34 valid.
  • Page 52: Trouble Codes

    TROUBLE CODES SHARP PCU ROM abnormality LSU laser detection error (K). SCU ROM abnormality LSU laser detection error (C). ACU/ACRE expansion ROM error LSU laser detection error (M). Colour profile error LSU laser detection error (Y). Firmware discrepancy (MFP-PCU) LSU LD driver error (K)
  • Page 53 TROUBLE CODES SHARP Finisher staple shift motor trouble. Toner cartridge CRUM error (M) Finisher staple operation trouble. Toner cartridge CRUM error (Y) Finisher grip operation trouble. Image density registration sensor trouble Finisher exit tray lift operation trouble. High density process control high voltage Finisher alignment operation trouble F.
  • Page 54 TROUBLE CODES SHARP Fuser low temperature recovery error MFP EEPROM read/write error (TH_UM_AD2) Erroneous detection of account Fuser low temperature recovery error management data (TH_LM) MFP PWB EEPROM check sum error. Serial number discrepancy (MFP – PCU) SD card system storage data error HDD system storage data area error Scanner feed trouble.
  • Page 55: Image Send Comm. Error Codes

    IMAGE SEND COMMUNICATION ERROR SHARP COMMUNICATION REPORT MAIN CODE: The communication report code is composed of the following: Communication Report: XX (XXXX); The Upper 2 digits of the Communication Report Code:- Communication report code of 00 - 99 (Refer to communication report main code).
  • Page 56 1) The NSF signal has not "Confidential function" bit. 2) The NSF is not a Sharp machine. Confidential not received In confidential sending, DCN is received for NSS. <Send> In confidential reception, a confidential box number which is not registered is Confidential BOX NO NG specified.
  • Page 57 IMAGE SEND COMMUNICATION ERROR SHARP Report Code Result Displayed Communication Interruption Content (Result) In reception, data are sent from a remote machine of receive inhibit number. REJECTED <Receive> (Not rejected in the bulletin board send or the F code bulletin board send.)
  • Page 58 IMAGE SEND COMMUNICATION ERROR SHARP Report Code Result Displayed Communication Interruption Content (Result) NIC connect failure (network abnormality)  Check for disconnection of cables.  A network trouble (CE-XX) occurs.  The port is set to DISABLE. NG80 XXXX *1 ...
  • Page 59 IMAGE SEND COMMUNICATION ERROR SHARP Report Code Result Displayed Communication Interruption Content (Result) NG95 XXXX *1 When the path is too long in execution of Scan To USB. NG96 XXXX *1 When the normal process is not executed in the secure mail sending.
  • Page 60 IMAGE SEND COMMUNICATION ERROR SHARP Report Code 2 Communication Interruption Content Send / Receive Not used — A communication error is generated between MFP controller and — Modem controller. (Report code is 0 or 16.) DC current not detected (busy)
  • Page 61: Sensor Location

    SENSOR LOCATION SHARP MAIN ENGINE & RSPF:...
  • Page 62 SENSOR LOCATION SHARP MX-DE14 DESK: MX-DE20 DESK (TANDEM DRAWER): MX-FN17 FINISHER...
  • Page 63: Jam Cause Codes

    JAM CAUSE CODES SHARP ENGINE & DESK Code Description Code Description APPD1_N APPD1 not-reached JAM POD3_S POD3 remaining JAM PPD1 not-reached JAM APPD1_S PPD1_LCC APPD1 remaining JAM (LCC communication abnormality) PPD1 not-reached JAM APPD2_N PPD1_N1 APPD2 not-reached JAM (Cassette 1 paper feed)
  • Page 64 JAM CAUSE CODES SHARP ENGINE & DESK Code Description Code Description PPD2 remaining JAM PPD2_SM TRAY3 Cassette 3 paper feed JAM (Manual feed tray paper feed) Cassette 1 TRAY1 TRAY4 Cassette 4 paper feed JAM (CPFD1 not reached JAM) Cassette 2 paper feed JAM...
  • Page 65: Repair Hints 65 Updated

    REPAIR HINTS SHARP SPECIFICATION Model Symptom Advice Is it possible to Tandem Tandem operation is only supported with MX-2640/3640N series with another MX-2640/3140/3640N series only. MX colour device? To enable this function, change, SIM55-03 SW30-3 from 0 (default) to 1.
  • Page 66 REPAIR HINTS SHARP PAPER FEED & TRANSPORT Machine indicates Paper Out condition (especially after recovering When experiencing the above phenomenon, upgrade from Pre Heat or Auto Shut Off the PCU firmware to Special ROM version 04.02.G2.a0 modes), even though paper is still available in the cassette.
  • Page 67 SMTP Authentication: ON User Name should be same as the Reply Email Address. Note: IMAP is not supported on the current Sharp MFPs therefore only SMTP protocol can be used. The correct port for SMTP with SSL enabled is 587 for Office 365 email.
  • Page 68 REPAIR HINTS SHARP IMAGE SEND MODE (CONT’D) On some PABX, the line voltage may be low enough for the machine to think that an extension phone is off Unable to send Fax as the machine hook - this is usually indicated with the telephone...
  • Page 69 2. User Control - Authority Group List - Add Authority group Registration - Job Setting - Security - Document Filing Approval Setting menu:- Enable Sharing Mode. SHARP OSA When switching from Internal User Control to External Accounting Mode Under User Control - Card Type / Card Reader Settings (eg.
  • Page 70: Document Reference

    Information contained within this guide is subject to change without prior notice. This Handy Guide is not a substitute for the official Sharp Service manuals. It is for use by Sharp qualified service technicians with the intention of improving the efficiency of Sharp MFP Devices.
  • Page 71: Notes

    NOTES SHARP Notes...

This manual is also suitable for:

Mx-3140nMx-3640n