Getting Help And Technical Assistance; Using The Documentation; Getting Help And Information From The World Wide Web; Software Service And Support - IBM xSeries 440 Troubleshooting Manual

Table 6. Ethernet troubleshooting chart (continued)
Ethernet controller problem
The Ethernet controller
stopped working without
apparent cause.

Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist you.
This appendix contains information about where to go for additional information about
IBM and IBM products, what to do if you experience a problem with your xSeries or
IntelliStation
Before you call
Before you call, make sure that you have taken these steps to try to solve the problem
yourself:
•
•
•
•
•
You can solve many problems without outside assistance by following the trouble-
shooting procedures that IBM provides in the online help or in the publications that are
provided with your system and software. The information that comes with your system
also describes the diagnostic tests that you can perform. Most xSeries and IntelliSta-
tion systems, operating systems, and programs come with information that contains
troubleshooting procedures and explanations of error messages and error codes. If
you suspect a software problem, see the information for the operating system or pro-
gram.

Using the documentation

Information about your IBM xSeries or IntelliStation system and preinstalled software,
if any, is available in the documentation that comes with your system. That documen-
tation includes printed books, online books, README files, and help files. See the
troubleshooting information in your system documentation for instructions for using the
diagnostic programs. The troubleshooting information or the diagnostic programs
might tell you that you need additional or updated device drivers or other software.
IBM maintains pages on the World Wide Web where you can get the latest technical
information and download device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support/ and follow the instructions. Also, you can order publi-
cations through the IBM Publications Ordering System at http://www.elink.ibm-
link.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Check the following:
• Run diagnostics for the Ethernet controller.
• Try a different connector on the hub.
• Reinstall the device drivers. Refer to your operating-system documentation and to the
ServerGuide information.
If the problem remains, call for service.
®
system, and whom to call for service, if it is necessary.
Check all cables to make sure that they are connected.
Check the power switches to make sure that the system is turned on.
Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for
technical information, hints, tips, and new device drivers.
Use an IBM discussion forum on the IBM Web site to ask questions.
Suggested action
Chapter 2. Solving Problems
49