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Remote Serviceability; Imageware Remote - Canon imagerunner advance C5255 Service Manual

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Canon
H. Remote Serviceability
Remote Serviceability consists of imageWARE Remote and the CDS.
1.

imageWARE Remote

The imageWARE Remote service collects meter readings (page counter
data, service part counter data) and service alerts (alarm, jam, and error
codes) from Canon devices and third-party devices.
An imageRUNNER ADVANCE device, with the embedded Remote
Diagnostic System enabled, transmits meter readings and service alerts
directly to the UGW (Universal Gateway) database.
The optional Remote Diagnostic System
imageWARE Enterprise Management Console retrieves meter readings
select service alerts and supplies usage data from up to 1,000 Canon
printers, Canon multifunction devices and third-party devices utilizing the
standard printer Management Information Base (MIB). The RDS Plug-in
transmits the collected data directly to the UGW database. In addition, the
plug-in can register devices to the UGW database.
The dealership can retrieve the meter reading and service alert data via a
Web portal or using an optional integration applications to communicate
the data to your dealership's back-end device management system.
imageWARE Remote provides the following labor cost reduction benefits:
 Retrieve meter readings for billing, which reduces the need for an on-
site meter read or a phone call to the customer to read the meters.
 Anticipate part requirements by monitoring the imageRUNNER
ADVANCE meter readings. Monitoring the page counter and service
part counter data, the service technician can anticipate when a part
requires replacement and have the part available during the next
scheduled service visit.
 Investigate machine issues before visiting the customer site by
monitoring service alerts. The notification settings can be adjusted by
your dealership within the Web Portal or the integration application.
 This enables the service technician to visit the customer with
 Resolve simple issues over the phone, which reduces the need for
 Schedule firmware downloads to one or more imageRUNNER
ADVANCE devices via the CDS (Content Delivery System), which
reduces the need for an on-site firmware upgrade.
68
The imageWARE Enterprise Management Console and Remote Diagnostic System Plug-in are available at no charge. For
more information, refer to the Technical Publication TP10 360 available from the
imageRUNNER ADVANCE C5200 Series Service Guide
Revision 3
service alert information and necessary parts, thereby, reducing
revisits by the service technician due to the unavailability of service
parts.
an on-site service visit.
imageRUNNER ADVANCE C5200 Series Service Guide
68
Canon e-Support Center Web
(RDS) Plug-in to the
Site.
March 2014
Page 55

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