Canon
a. Benefits
Improves the time to resolution for the more challenging technical
Increases customer satisfaction by increasing the number of first
Reduces the chances of incorrect or unnecessary parts usage with
Enables device engine reporting to aid in service costs forecasting.
b. Features
Detects the device's engine status.
Enables you to research a knowledge base of known problem case
Provides access to model servicing information, such as work
Provides a link to Canon Technical Documentation, which is offered
Provides a link to Canon Service Tools, such as the SST (Service
Enables you to access the machine's Service Mode from a
Enables you to adjust the machine's error and jam thresholds.
Enables you to lookup replacement parts via a Web browser.
c. Getting Started with NAVI
(1) Participate in Training
imageRUNNER ADVANCE C5200 Series Service Guide
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situations faced in the field.
visit problem resolutions, thereby reducing the number of required
second visits.
NAVI's diagnostic abilities and reference information.
data to solve a current machine problem when connected directly to
the machine or offline (connection to the machine has not been
established).
procedures and electromechanical component references.
to dealers for sale on a CD-ROM.
Support Tool) and PDL Downloader.
computer running the NAVI application, and perform the Auto Reset
function (returns all machine settings back to their initial or default
values).
The NAVI e-Learning course is available on e-Support for
those technicians who have computer skills and use the SST.
The NAVI e-Learning course is interactive, and contains
guided simulations that show the technician how to use NAVI
to service, maintain, and troubleshoot Canon devices.
Technicians taking the NAVI e-Learning course will also learn
how to make NAVI an integral part of their tool kit.
After the successful completion of the NAVI e-Learning
course, technicians can begin to use NAVI as the tool to help
them resolve field issues in a timely manner.
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