Using Hp Pc Hardware Diagnostics Uefi; Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Device - HP Envy x2 Maintenance And Service Manual

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Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE: Your computer must be in notebook mode, and you must use the attached keyboard.
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE:
the latest HP PC Hardware Diagnostics UEFI version on page
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics UEFI to a USB device

Downloading HP PC Hardware Diagnostics UEFI to a USB device (flash drive) can be useful in the following
situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
IMPORTANT:
environment. You cannot download the tool on a Windows 10 S computer.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only.
To download the HP PC Hardware Diagnostics UEFI tool to a USB drive, see
You must use a separate Windows computer to download and create the HP UEFI support
Downloading HP PC Hardware Diagnostics UEFI to a USB device
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