HP EliteBook x360 1040 G8 Maintenance And Service Manual
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HP EliteBook x360 1040 G8 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP EliteBook x360 1040 G8

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Core, Thunderbolt, vPro, and XMM are Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................5 Right ..................................5 Left ..................................6 Display ..................................7 Keyboard area ................................ 8 Touchpad ............................. 8 Touchpad settings ......................8 Adjusting touchpad settings ................8 Turning on the touchpad ................8 Touchpad components ......................
  • Page 6 Sensor board ............................. 57 WWAN antenna ..........................58 Top cover with keyboard ........................59 6 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 61 Using Computer Setup ............................61 Navigating and selecting in Computer Setup ................... 61 Restoring factory settings in Computer Setup ................. 61 Updating the BIOS ..........................
  • Page 7 Backing up information and creating recovery media ..................65 Using Windows tools for backing up ....................65 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..65 Restoring and recovering your system ....................... 65 Creating a system restore .........................
  • Page 8 Downloading Remote HP PC Hardware Diagnostics UEFI ..............72 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ....72 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ..........................72 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............ 72 9 Specifications ..............................

  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP EliteBook x360 1040 G8 Notebook PC Processors Intel® Core™ i7-1185G7 (3.00 GHz base frequency, up to 4.30 GHz with Intel Turbo Boost Technology, 12 MB cache, 4 cores) Intel Core i7-1165G7 (2.80 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB cache, 4 cores) Intel Core i5-1145G7 (2.60 GHz base frequency, up to 4.40 GHz with Intel®...
  • Page 10 Intel Wi-Fi 6 AX201 + Bluetooth 5 (non-vPro) (802.11ax 2 × 2, MU-MIMO, supporting gigabit file transfer speeds) Compatible with Miracast® devices UEFI Wi-Fi Supports HP Connection Optimizer (with data analytics): Remote manageability for Connection Optimizer via Supports HP Extended Range Wireless LAN Supports HP LAN-Wireless Protection (WLAN/LAN switching) Supports Dynamic Antenna Gain (EU only)
  • Page 11 Backlit, spill-resistant, privacy, premium keyboard with clickpad Power requirements Battery (lipolymer) 4 cell, 78 Whr 4 cell, 54 Whr HP Long Life Fast charge AC adapters: 65 W AC adapter (non-PFC, slim, USB Type-C®, straight) 65 W AC adapter (non-PFC, standard USB Type-C, straight, 1.8 m) Power cord C5, conventional, 1.0 m (3.3 ft)
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP...

  • Page 13: Components

    Off: The battery is not charging. ● USB Type-C® power connectors and Connects an AC adapter that has a USB Type-C connector, Thunderbolt™ ports with HP Sleep and Charge supplying power to the computer and, if needed, charging the computer battery. – and –...

  • Page 14: Left

    High Definition Multimedia Interface (HDMI) device. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 15: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description Nano SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen.

  • Page 16: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Near Field Communications (NFC) tapping area Allows you to wirelessly share information when you tap it with and antenna (select products only) an NFC-enabled device.
  • Page 18 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off.

  • Page 19: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component Description Speakers (2) Produce sound.

  • Page 20: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description ▲ Right-click the Power meter icon and then select Power Options. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Touch your finger to the fingerprint reader. ▲...

  • Page 21: Top Cover

    Table 2-7 Special keys and their descriptions (continued) Component Description IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. Camera privacy key Turns the camera off and on. Power button When the computer is off, press the button briefly to turn ●...

  • Page 22: Bottom

    Table 2-8 Top cover component and its description Component Description Internal microphones (2) Record sound. Bottom Use the illustration and table to identify the bottom components. Table 2-9 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components.

  • Page 23: Labels

    Your service label will resemble one of these examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-11 Service label components Component HP product name Warranty period Product ID Serial number Labels...

  • Page 24: Using A Sim Card (Select Products Only)

    Table 2-12 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-13 Service label components Component HP product name Product ID Serial number Warranty period Regulatory labels—Provide regulatory information about the computer. ●...

  • Page 25: Determining The Correct Sim Card Size For Your Computer

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 26 Select the Start menu, and then select the Tile app. Follow the on-screen instructions to create a Tile account and activate your Tile features. Chapter 2 Components...

  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag on the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly (touch screen) UHD, 550 nits M46728-001 FHD, antiglare 400 nits M46725-001 FHD, BrightView, 400 nits M46727-001 FHD, antiglare, 1000 nits M46724-001 FHD, BrightView, 1000 nits M46726-001 Top cover/keyboard NOTE:...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Qualcomm Snapdragon X55 LTE + 5G L83053-002 (8a) Connector board For use only on computer models equipped with WWAN capability M16050-001 For use only on computer models not equipped with WWAN capability M23394-001 (8b) Connector board cable: The connector board cable is available in the Cable Kit, spare part number M20835-001.

  • Page 30: Cables

    Cables To identify the cables, use this illustration and table. Table 3-2 Cable descriptions and part numbers Item Component Cable Kit (includes the following cables) M20835-001 Touchpad cable NFC module cable Connector board cable Sensor board cable Miscellaneous parts To identify the miscellaneous parts, use this table. Table 3-3 Miscellaneous part descriptions and part numbers Component...
  • Page 31 Screw Kit M16008-001 Hubs HP USB-C-to-USB-A Hub 916838-001 HP Elite USB-C® multiport hub L39572-001 HP 14.1 Business Slim Top Load Case L05333-001 Docks HP USB-C Dock with cable L64086-001 HP USB Type-A/C universal dock with cable L64087-001 HP USB Type-C mini dock...
  • Page 32 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number People's Republic of China 920689-014 Power cord (C5, conventional, 1.0 m [3.3 ft]) For use in Argentina L19357-001 For use in Australia L19358-001 For use in Brazil L19359-001 For use in Denmark L19360-001...
  • Page 33 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C5, premium, 1.0 m [3.3 ft]) For use in Argentina L30811-001 For use in Australia L22327-001 For use in Brazil L30812-001 For use in Denmark L22322-001 For use in Europe L22321-001...
  • Page 34 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in The United Kingdom L36828-001 Power cord (duckhead, for use in Japan) L33157-001 Chapter 3 Illustrated parts catalog...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Torx T5 screwdriver ● Magnetic Phillips P1 screwdriver ●...

  • Page 36: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 38: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 39: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 40: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 41: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations...
  • Page 42 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.

  • Page 43: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 42 screws when you service the parts described in this chapter.

  • Page 44: Battery

    Remove the six Torx T6M2.0 × 5.0 screws that secure the bottom cover to the computer. Use a nonmarking, nonconductive tool (1) to release the rear edge (2) of the bottom cover from the computer. Remove the bottom cover (3) from the computer. To replace the bottom cover, reverse the removal procedures.
  • Page 45 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 46: Solid-State Drive

    Remove the battery (3) from the computer. To install the battery, reverse the removal procedures. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 512 GB + 32 GB Optane memory L85366-001 512 GB, self-encrypting (SED), TLC...

  • Page 47: Wwan Module

    Remove the Phillips PM2.0 × 3.0 screw (1) that secures the solid-state drive to the system board. Pull the drive (2) away from the socket to remove it. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. WWAN module To remove the WWAN module, use this procedure and illustration.
  • Page 48 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

  • Page 49: Connector Board Cable

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. A metal bracket connects the WWAN module to the USB board. After removing the WWAN module, remove the bracket by removing the Phillips M2.0 ×...

  • Page 50: Connector Board

    Prepare the computer for disassembly (see Preparation for disassembly on page 35). Remove the bottom cover (see Bottom cover on page 35). Disconnect the battery cable from the system board the battery (see Battery on page 36). Remove the connector board cable: Disconnect the cable from the ZIF connector on the system board (1).
  • Page 51 (Models with WWAN) Remove the bracket that connects the WWAN module to the connector board by removing the Phillips M2.0 × 3.0 screw (1), and then removing the bracket (2). Remove the nano SIM tray (1) from the mini media card reader slot. NOTE: The nano SIM tray is available using spare part number M16053-001.

  • Page 52: Display Assembly

    Display assembly To remove the display assembly, use these procedures and illustrations. Table 5-6 Connector board description and part number Description Spare part number Display assembly (touch screen) UHD, 550 nits M46728-001 FHD, antiglare 400 nits M46725-001 FHD, BrightView, 400 nits M46727-001 FHD, antiglare, 1000 nits M46724-001...
  • Page 53 Release the display panel cable from the retention clip (6) built into the top cover/keyboard. Remove the six Phillips M2.0 × 6.0 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) away from the top cover/keyboard. (The top cover/ keyboard disengages from the display assembly hinges.) Component replacement procedures...

  • Page 54: Speakers

    Separate the display assembly (2) from the top cover/keyboard. Reverse this procedure to install the display assembly. Speakers To remove the speakers, use this procedure and illustration. Table 5-7 Speaker description and part number Description Spare part number Speakers (includes left and right speakers, cables, and rubber isolators) M16007-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see...
  • Page 55 Remove the right speaker (4) . NOTE: When removing the right speaker, make note of the location of the rubber isolator (5). The absence of or damage to this isolator can result in degraded right speaker performance. Disconnect the left speaker cable (1) from the system board. Release the WWAN antenna cable from the retention channel (2) built into the left speaker.

  • Page 56: Touchpad Cable

    Touchpad cable To remove the touchpad cable, use this procedure and illustration. NOTE: The touchpad cable is available in the Cable Kit, spare part number M20833-001. Before removing the touchpad cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 35).
  • Page 57 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 35). Remove the bottom cover (see Bottom cover on page 35). Remove the battery (see Battery on page 36). Remove the touchpad: Detach the touchpad cable (1) from the top cover/keyboard.

  • Page 58: Nfc Module Cable

    Remove the touchpad from the computer (4). Reverse this procedure to install the touchpad. NFC module cable To remove the NFC module cable, use this procedure and illustration. NOTE: The NFC module cable is available in the Cable Kit, spare part number M20835-001. Before removing the NFC module cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 59: Nfc Module

    Detach the NFC module cable (3) from the top cover/keyboard. (The NFC module cable is attached to the top cover/keyboard with double-sided adhesive.) Remove the NFC module cable. Reverse this procedure to install the NFC module cable. NFC module To remove the NFC module, use this procedure and illustration. Table 5-9 NFC module cable description and part number Description...

  • Page 60: System Board

    Detach the NFC module from the top cover/keyboard (3). (The NFC module cable is attached to the top cover/keyboard with double-sided adhesive.) Reverse this procedure to install the NFC module. System board To remove the system board, use these procedures and illustrations. Table 5-10 System board descriptions and part numbers Description...
  • Page 61 Table 5-10 System board descriptions and part numbers (continued) Description Spare part number Intel Core i5-1135G7 processor with 16 GB of system memory M46737-xx1 Intel Core i3-1135G7 processor with 8 GB of system memory M46736-xx1 Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 35).
  • Page 62 Remove the four Phillips M2.0 × 5.0 screws that secure the system board to the computer. Lift the front edge of the system board (1) until it rests at an angle. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 63: Fan/Heat Sink Assembly

    Remove the system board (2) by sliding it up and forward at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly To remove the fan/heat sink assembly, use these procedures and illustrations. Table 5-11 Fan/heat sink assembly descriptions and part numbers Description Spare part number Fan/heat sink assembly (includes replacement thermal material)

  • Page 64: Sensor Board Cable

    Remove the fan/heat sink assembly from the system board (4). Thoroughly clean the thermal material from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits.

  • Page 65: Sensor Board

    Remove the battery (see Battery on page 36). Remove the system board (see System board on page 52). Remove the sensor board cable: Turn the system board upside down with the rear toward you. Disconnect the cable from the ZIF connector on the system board (1). Disconnect the cable from the ZIF connector on the sensor board (2).

  • Page 66: Wwan Antenna

    Detach the sensor board (2) from the system board. (The sensor board is attached to the system board with double-sided adhesive.) Reverse this procedure to install the sensor board. WWAN antenna To remove the WWAN antenna, use this procedure and illustration. Table 5-13 WWAN antenna description and part number Description...

  • Page 67: Top Cover With Keyboard

    Release the cables from the rubber retention molds (3). Reverse this procedure to install the WWAN antenna. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.
  • Page 68 Table 5-15 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Finland/Sweden -B71 Norway -091 Turkey-F -541 France -051 Portugal...

  • Page 69: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 70: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 71: Installing A Bios Update

    Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions.

  • Page 72: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 73: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 74: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 75: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 76: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 77: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 78: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 79: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 80: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 81 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

  • Page 82: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.

  • Page 83: Solid-State Drive Specifications

    Table 9-2 Display specifications (continued) Metric U.S. Resolution 1920 × 1080 (FHD) 3840 × 2160 (UHD) Surface treatment Antiglare BrightView Brightness 400 nits 1000 nits Viewing angle UWVA Backlight WLED Display panel interface eDP 1.4 + PSR2 Solid-state drive specifications This section provides specifications for your solid-state drives.

  • Page 84: 10 Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 85 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 86: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 87 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...

  • Page 88: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 89: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 90: 11 Power Cord Set Requirements

    11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 91 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 92: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 93: Index

    HDMI port battery light 5 computer major components 19 identifying 6 BIOS Computer Setup HP PC Hardware Diagnostics UEFI determining version 62 navigating and selecting 61 downloading 71 downloading an update 62, 63 restoring factory settings 61 failure ID code 70...
  • Page 94 NFC module cable Remote HP PC Hardware Diagnostics keyboard removal 50 UEFI settings product description 2 spare part number 50 customizing 72 keys nonvolatile memory 76 using 72 camera privacy 13 removal and replacement esc 12 procedures 35 packaging guidelines 27, 33...
  • Page 95 27, 33 traveling with the computer 15 USB board cable spare part number 22 USB SuperSpeed port with HP Sleep and Charge, identifying 6 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 5...

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