Related Manuals for Grandstream Networks HandyTone-801
Summary of Contents for Grandstream Networks HandyTone-801
- Page 1 HandyTone-801 User's Manual Ver1.0.1 2017/08/28 created Copyright © cloudippbx.com.
- Page 2 Thank you for purchasing Grandstream HT-801. Make sure and acknowledge that you have read this manual before using your device. Disclaimer • This document is subject to change without prior noIce. • A possibility of noise, broken voice, or disconnecIon may occur because of customers’ or our network environment. We cannot guarantee the quality of voice. • The company assumes no responsibility on the difference of call or voice quality when the hearing acuity of individuals is concern. • The company assumes no responsibility when it was used outside Japan. • As for HT-801 regular server maintenance, you may experience temporarily service stops without prior noIce. • The company assumes no responsibility for the damages of customer caused by the phone malfuncIon or breakdown. Package Contents • HT-801 • AC Power Adaptor • Ethernet Cable • User’s Manual Product Care • Please use soT dry clothes to clean the device. • Don’t use wet clothes. • Don’t use volaIle chemicals like benzene, or thinner since they can damage the device. If you want to use a chemical wipe, please read the cauIonary notes before using it. Copyright © cloudippbx.com.
- Page 3 § HandyTone-801 HandyTone-801 is an adaptor for connecIng an analog phone device to our service. To use the device, the customer needs to subscribe to an Internet Service Provider. Customer with no broadband router features needs to provide a separate broadband router. Device Assembly INTERNET RESET POWER DC PHONE Port Descrip9on INTERNET Connects LAN cable’s (Ethernet) accessory. POWER DC Connects special DC adaptor accessory. Connects analog phone device. PHONE ※ Use appropriate phone cable accessory to analog phone when connecIng. RESET Use when restarIng the device. 1. Switch the analog phone device’s line type to tone. 2. Connect the phone cable with HandyTone-801’s Phone and analog phone device. 3. Connect Ethernet cable with HandyTone-801’s Internet to a broadband router. 4. Connect AC Adaptor to HandyTone-801’s DC 5V and plug to an electric socket. ※ Perform the procedure in correct order. Make sure that cable and adaptor were plugged in properly. It takes a couple of minutes to place a call aTer connecIon. Please wait a moment. Copyright © cloudippbx.com.
- Page 4 ・SeJng from Web Browser ① Confirm HandyTone-801 device’s IP address. 1. ATer picking-up the handset of the phone device that is connected to HandyTone-801, dial ***. 2. If secng is not yet performed, E103E, an English voice, will be played from the handset. ATer dialing #, confirm whether an English voice saying ENTER A MENU OPTION is played. ※ If already set, a voice saying ENTER A MENU OPTION will be played. 3. ATer ENTER A MENU OPTION is played, dial 02. An English voice telling HandyTone-801’s IP address will be played. Example: 1-9-2.1-6-8.1.2 ② From web browser, open SeJng page. 1. From the HandyTone-801 and computers connected within the same network, when launching Internet Explorer, etc. web browser, IP address should be entered following the format below. hLp://(IP Address)/ Example: If 192.168.1.2 is displayed, it should be entered as hjp://192.168.1.2/ 2. The above page will be displayed. Enter password and click Login. The iniIal password is admin. ③ Click the BASIC SETTINGS tab found at the upper por9on of the page. Time Zone： Select GMT+9:00 (Japan,Korea,Yakutsk). Allow DHCP server to set Time Zone: No Once done, click Update and Apply respecIvely. Copyright © cloudippbx.com.
- Page 5 ・SeJng from Web Browser ④ Click the FXS PORT tab found at the upper por9on of the page. Login Server :25060 Login Server :25060 Unique Unique Device Password Unique 50001 Primary SIP Server , Outbound Proxy : Enter Login server and add :25060 behind it. NAT Traversal : Select keep-alive. SIP User ID , AuthenIcate ID , Name ： Enter Unique (10 numeric characters) AuthenIcate Password ： Enter device password. Local SIP Port: any Port number in range of 50000~60000 *Please allocate different port number to each devices without overlapping. Ex.) Device A : 50000, Device B : 500001 Copyright © cloudippbx.com.
- Page 6 ・SeJng from Web Browser Check SIP User ID for Incoming INVITE : [Yes] *It will be blocked unauthorized access to the devices. Preferred DTMF method： Supply Priority 1, 2 and 3 with the same informaIon as below: Priority 1： RFC2833 Priority 2： In-audio Priority 3： SIP INFO *Set [in-audio] as Priority 1 in case [DTMF inband] are set on Unique Management Page. Copyright © cloudippbx.com.
- Page 7 ・SeJng from Web Browser Disable Call-WaiIng： ・ SelecIng Yes will noIfy new caller that line is busy when the callee is sIll at the middle of the call. ・ SelecIng No will noIfy new caller to assume that the line is ringing/acIve even when the callee is at the middle of a call. ※ This is an opIonal secng. No secng required if no need. ※ Default is [No]. Factory secng by the company : [Yes] SUBSCRIBE for MWI : Select [Yes, send periodical SUBSCRIBE for Message WaiIng IndicaIon] Copyright © cloudippbx.com.
- Page 8 ・SeJng from Web Browser Preferred Vocoder : Select PCMU for choice 1 ~ 7 ※ When choosing a codec other than "PCMU" please also unify choice 1 ~ 7. Caller ID Scheme： Set using the example below. ・ NTT Japan ： Select when connecIng to a phone device that supports number display ※ It is important to set phone that supports number display. Please refer to the device’s instrucIon manual for the setup method. ・ Bellcore/Telcordia ： Select this when using phone other than NTT Japan. ※ The prescribed value is Bellcore/Telcordia. The default factory secng is NTT Japan. If the device does not support number display, change the secng to Bellcore/Telcordia. Copyright © cloudippbx.com.
- Page 9 ・SeJng from Web Browser Once done, click Update and Apply respecIvely. ⑤ Click the ADVANCED SETTINGS tab found at the upper por9on of the page. NTP Server： Enter ntp.jst.mfeed.ad.jp. Once done, click Update and Apply respecIvely. Click Reboot. The device will be restarted and secngs will be applied. ● Important points when using our service Always disable the alert info header secng in Unique that you are using on the device. Incoming call will be blocked when this secng is enabled. From website, open Unique Management page. Click Unique Secng, then, go to General Secng. In Alert Info Header Secng, select DISABLE. Copyright © cloudippbx.com.
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Page 10: Dhcp Mode
§ Confirming SeJngs via Voice Guidance 1. Pick-up the handset. 2. Dial ***. A voice guidance saying “ENTER A MENU OPTION” will be played. (Dialing * immediately will play current mode for menu number 01 (DHCP mode or STATIC IP mode). 3. Enter menu number and confirm secng. As needed, dial 9 to toggle opIons for selected menu. 4. Dial * to switch to next menu. Menu English Voice Guidance Opera9ng procedure/Contents Number DHCP MODE ( Dynamic Host Warning: StaIc IP mode is not supported ConfiguraIon Protocol Mode ) and STATIC IP MODE in Agile Phone service. Voice guidance for the current IP ADDRESS HandyTone’s IP address will be played. The current subnet mask’s IP address will SUBNET be played in voice guidance. Voice guidance for the current gateway’s GATEWAY IP address will be played. Voice guidance for the current DNS DNS SERVER server’s IP address will be played. INVALID ENTRY Returns to Main Menu automaIcally. Copyright © cloudippbx.com. -
Page 11: Advanced Settings
§ Enable Firmware Upgrade (Op9onal) 1. Open the device’s Web GUI on web browser. 2. Type password and click [Login]. Default password: admin 3. Click [ADVANCED SETTINGS] Upgrade via: Select HTTP. Firmware Server Path: Enter firmware.grandstream.com. Automa9c Upgrade: Select Yes, check for upgrade every () minutes and input 10080 on field provided. Firmware Upgrade and Provisioning: Select Always Check for New Firmware at Boot Up. Once done, click [Apply] then click [Reboot] ※ Firmware upgrade will take a few minutes. Please do not unplug your device during the operaIon. If the upgrade fails, reset the device then repeat the upgrade procedure. InstrucIons on how to reset your device are also included in this manual. Copyright © cloudippbx.com. - Page 12 § Backup Device SeJngs (Op9onal) Perform these step to manually backup the secngs of your device in text or XML format. 1. Open the device’s Web GUI on web browser. 2. Type password and click [Login]. Default password: admin 3. Click [ADVANCED SETTINGS] Dowload Device Configura9on: Click [Download] bujon to download backup file in text format. Dowload Device XML Configura9on: Click [Download] bujon to download backup file in XML format. ※ SIP account password is not included in backup file. Copyright © cloudippbx.com.
- Page 13 § Restore Device SeJngs (Op9onal) Perform these step to restore your device from a backup file that you have created. 1. Open the device’s Web GUI on web browser. 2. Type password and click [Login]. Default password: admin 3. Click [ADVANCED SETTINGS] 4. Under Upload ConfiguraIon, click [Upload from local directory] bujon. 5. On the next page, click [Choose File]. Locate the configuraIon file (Default filename: config.txt or config.xml) then click [Upload ConfiguraIon]. Copyright © cloudippbx.com.
- Page 14 § Restore Device SeJngs (Op9onal) 6. A page will be displayed while the configuraIon file is being processed. ATer 250 seconds, click [Click to relogin] to check restored secngs. ※ You must enter the passwords for the account manually since SIP account password is not included in backup file. Copyright © cloudippbx.com.
- Page 15 Safety Precau,ons This manual contains precauIons to assure user’s safety while using this product. If the precauIons are disregarded, the extent of consequences is presented below. This indicates that ignoring or mishandling of this noIce might result to death or serious injury to the person. WARNING This indicates that ignoring or mishandling of this noIce might result to harm to the person. CAUTION WARNING Immediately unplug the device from the power supply if there is a strange smell and smoke. Don’t use the device and immediately contact the dealer for repair. This may cause fire or explosion. Do not disassemble or modify. The device may malfuncIon, cause electric shock and fire. Do not insert metal to the opening or drop the product. If in case a metal is inserted to the device, unplug the device and contact the dealer. The device may malfuncIon, cause electric shock and fire. Do not pour water or any foreign object inside the device. If in case water or any foreign object is poured or inserted to the device, unplug the device and contact the dealer. Do not touch the device when lightning occurs. This may cause electric shock. Do not use in bathroom or shower room. The device may malfuncIon, cause electric shock and fire. Don’t place in a damp, dusty or direct sunlight. The device may malfuncIon, cause electric shock and fire. This device is not waterproof. If in case water entered the device, unplug the device and contact the dealer. CAUTION Immediately unplug the device from the power supply if there is a strange smell and smoke. Don’t use the device and immediately contact the dealer for repair. This may cause fire or explosion. Do not disassemble or modify. The device may malfuncIon, cause electric shock and fire. Do not insert metal to the opening or drop the product. If in case a metal is inserted to the device, unplug the device and contact the dealer. The device may malfuncIon, cause electric shock and fire. Do not pour water or any foreign object inside the device. If in case water or any foreign object is poured or inserted to the device, unplug the device and contact the dealer. Do not touch the device when lightning occurs. This may cause electric shock. Do not use in bathroom or shower room. The device may malfuncIon, cause electric shock and fire. Copyright © cloudippbx.com.
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Page 16: Troubleshooting
§ Troubleshooting Please check this troubleshooIng procedure before requesIng a repair. If the problem doesn’t get resolved, please contact us. PROBLEM CAUSE SOLUTION General Failure Plug and Unplug from the power source. (Do this for few Imes). Wait for at least one minute before plugging the device. If the problem is not resolved aTer doing this, please contact our customer support service. Indicate your number and broadband products. No ringer sound Ethernet cable is disconnected. Please check the connecIon of the Ethernet cable. AC adapter is disconnected. Please check the connecIon of the AC adapter. Did you change the volume Please adjust the volume on the bujon. secngs? Did you change the secngs on Revert the change secngs. Disconnect the the display? Ethernet cable (reboot). Call is interrupted Are there any abnormaliIes in Please check your network environment. by noise the network environment? Device cannot register Incorrect secngs Confirm that there is no mistake in the aTer provisioning registered MAC address, provisioning server. etc. Network issue Please check your network environment (UPnP of the router, SIP-NAT, etc.). -
Page 17: Device Reset
§ Device Reset Note that previous configuraIons will be lost aTer the iniIalizaIon process. You need to set all the required secngs again to use your device. 1. Open Secng page via web browser and login. 2. Click [Basic Secngs] Reset Type: Select Full Reset. Once done, click [Reboot]. ※ The phone device will be restarted and restored to factory secngs. Copyright © cloudippbx.com.