Frama MATRIX F22 Operating Manual
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Frama MATRIX F22 Operating Manual

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Summary of Contents for Frama MATRIX F22

  • Page 1 MATRIX F22 Operating manual BD...
  • Page 2 Frama Matrix F22 Operating manual for Frama Matrix F22  All rights reserved. Frama Group.
  • Page 3 You can get quick competent support from your local Frama Sales and Service partner. The right to make changes in these instructions is reserved. Frama AG also reserves the right to change and/or modify parts of these instructions and/or the product at any time without notice. The postage rates indicated and other information with...

  • Page 4: Safety Information And Warnings

    This franking system meets current safety requirements. Incorrect use can, however, lead to injury and damage. With this in mind, please first read this guide before you start using your Frama Matrix F22. This will help you to avoid injury and prevent damage to your franking system. Keep this guide in a safe place and pass it on to the new user should you dispose of the machine.

  • Page 5: Table Of Contents

    1.2. USE AS INTENDED/NOTES ON PRINT QUALITY ....................8 1.3. REQUIREMENTS FOR THE NETWORK ENVIRONMENT/INFORMATION SECURITY ........8 1.4. RECYCLING AND DISPOSAL ..........................9 1.5. THE FRAMA MATRIX MACHINE .......................... 10 1.6. BASIC SCREEN LAYOUT ............................11 2. INSTALLATION .............................. 12 2.1.
  • Page 6 10. TROUBLESHOOTING/ERROR MESSAGES ................... 46 10.1. FRAMAONLINE2 ..............................46 10.2. SCALES MESSAGES (ONLY IF SCALES ARE CONNECTED)................47 10.3. FRAMA MATRIX F22, FRANKING VALUE/CREDIT ..................48 10.4. PRINTER MESSAGES ............................49 11. TECHNICAL DATA ............................. 50 11.1. GENERAL ................................50 11.2.

  • Page 7: System Presentation

    10. Do not reach into rotating parts. There is a risk of injury. 11. Keep children away from the franking system. 12. Have your franking system repaired by a service technician from your local Frama sales and service organization only. Never open the franking system yourself under any circumstances.

  • Page 8: Use As Intended/Notes On Print Quality

    1.2. Use as intended/Notes on print quality The following notes are intended to support you in achieving a sharp, professional print with your Frama Matrix franking system, so as not to jeopardize the delivery of your franked mail. As the user, you are responsible for the legibility of your franking.

  • Page 9: Recycling And Disposal

    Frama Matrix F22 1.4. Recycling and disposal The WEEE Directive (Waste Electrical and Electronic Equipment; 2002/96/EC) was drawn up for the protection of human health and the environment to ensure that waste products are disposed of utilizing the best available reprocessing, recovery and technical recycling possibilities. Your product has been developed and manufactured using top-quality materials and components which can be recycled and reprocessed.

  • Page 10: The Frama Matrix Machine

    Frama Matrix F22 1.5. The Frama Matrix machine The figures below show the principal components of the Matrix franking system. Please familiarize yourself with the location of the components. Fig. Matrix F22, front view: Ink system Scales (optional) Touch screen...

  • Page 11: Basic Screen Layout

    Frama Matrix F22 1.6. Basic screen layout The Frama Matrix F22 franking system uses a touch screen for operation and navigation through the menus. Detailed information concerning the tariff control system screens is available in section 4.3. Determining postage value from page 21.

  • Page 12: Installation

    4. Loading postage credit 2.1. General notes and safety information Select a position near a mains socket and an Ethernet connection for your Frama Matrix franking system. Avoid direct sunlight and severe vibration. Draughts can affect the accuracy of the scales.

  • Page 13: Connecting To The Mains Electric Supply

    Make sure that the plug clicks into place properly. This will be the case when the cable is flush against the housing. Make sure that you have closed the top flap on the Matrix F22. Check whether the scales are free to move.

  • Page 14: First Use

    The franking system must now be installed (registered) with the FramaOnline2 data centre. 2.5. FramaOnline2 installation Your Frama Matrix F22 is loaded with postage (credit) through the network connection. At the same time, postage rates are updated and any postage data is transmitted to the Post Office. This process is convenient and gives you the assurance of always having postage and the latest postage rates at your disposal.
  • Page 15 Frama Matrix F22 Enter your PIN. Then press the ENTER key to access the Admin mode. Press the „i“ key. Press the Spanner. Press Next (arrow). Select FramaOnline2.

  • Page 16: Installing The Ink Jet Cassette

    Follow the instructions on page 26 to install the ink jet cassette correctly. 2.7. Loading credit (postage) from FramaOnline2 You must load postage credit into the franking system before you can frank mail with your Frama Matrix franking system. Follow the instructions on page 17. This concludes the installation.

  • Page 17: Framaonline2

    Frama Matrix F22 3. FramaOnline2 3.1. General notes FramaOnline2 will deal with preparing the postage rates, sending use data to the post office and provides a simple way of loading new postage credit onto your franking system. Your franking system must set up a connection with the data centre to allow use of FramaOnline2.
  • Page 18 9. Confirm the amount by pressing OK. 10. Your Frama franking system establishes a link with the FramaOnline2 data centre and keeps you informed as to the progress of the connection.

  • Page 19: Operation

    4.2. Cost centres 4.2.1. General comments on cost centres Your Frama Matrix franking system is equipped with various counters which allow you to monitor postage consumption and the number of mail items franked. Cost centres are provided to allow you to specifically break down postage consumption. These counters are known as R-Piece and R-Value.
  • Page 20 You have access to all cost centres in Admin mode (see from page 41). 4.2.5. Changing the cost centre name Your Frama Matrix franking system offers you the option of assigning an individual name to each cost centre. It is supplied by default to the Select Cost Centre screen and simplifies your work.

  • Page 21: Determining Postage Value

    . Instead, the mail product It is not necessary to enter postage values if you use the OneTouch keys concerned is selected by pressing a key. Your Frama Matrix franking system has already been preprogrammed with the most important mail products.
  • Page 22 Frama Matrix F22 4.3.2. OneTouch Press the OneTouch key for the mail product required. The product is set and you can frank the item as soon as the Ready display appears. Press a different OneTouch key to change the product. Further OneTouch screens can be called up by touching the postage value.
  • Page 23 Frama Matrix F22 You can also set the Detail-guided start menu to be the permanent default start menu in the Setup 1 menu (see page 37). 4.3.4. Tariff-guided Call up the Tariff-guided start menu by pressing the Weight field in the OneTouch menu.
  • Page 24 Frama Matrix F22 4.3.6.2. Using a mail item weight for postal rate calculation In the detailed overview or the postage rate calculation, press the Weight key followed by the Scales key to use the weight displayed to calculate a postage rate.
  • Page 25 The letter will be franked and ejected to the left. 4.4.2. Franking labels Use only original Frama Matrix F22 franking labels. Frank labels in the normal way, just like a letter. Frama Matrix F22 franking labels can be used twice. Turn the label through 180 degrees and frank it again.

  • Page 26: Fitting The Ink Jet Cassette

    4.5. Fitting the ink jet cassette 4.5.1. Fitting/changing the ink jet cassette Your Frama Matrix franking system uses a double ink jet cassette to frank your mail items. The ink jet cassette also contains the printing head. You must therefore handle the ink jet cassette very carefully.
  • Page 27 Frama Matrix F22 Unpack your ink jet cassette and remove the two protective strips from the print head. On the top of the ink jet cassette you will find two grip surfaces. Press them together between your thumb and forefinger.
  • Page 28 Frama Matrix F22 If you have fitted the new cassette properly, you can now press YES on the screen. The ink jet cassette will now be tested and calibrated. This process might take a few seconds. If the ink jet cassette being used has already been fitted in your Matrix franking system, you can choose between recalibration and accepting the existing calibration data.

  • Page 29: Main Menu

    - Info Print (see page 33) - Printer Settings (see page 34) 5.2. Message Your Frama Matrix franking system already has predefined slogans and has been programmed with advertising imprints as you requested. You may also store text messages in the franking system.
  • Page 30 Frama Matrix F22 5.2.1. Advertising imprint text blocks Your Matrix franking system gives you the possibility of producing your own advertising imprint text blocks and thus of drawing attention to holidays, special campaigns and events with your mail. A text block can be printed instead of a message or advertising imprint or in addition to a message or an advertising imprint.

  • Page 31: Devices

    Frama Matrix F22 5.3. Devices The Devices menu item is used to manage connected devices. 5.3.1. Scales (optional) Connecting the S2 or S5 scales automatically extends the functional scope of your Matrix franking system, i.e. you can use the scales functions described immediately.

  • Page 32: Print Date

    5.4. Print date Sometimes, it might be necessary for your mail to be franked several days before the delivery date. To this end, you can set the date printed in the Frama Matrix frank mark up to thirty days ahead.

  • Page 33: Info Print

    5.5.1. Printing out reports Press the key appropriate to the report you want and feed a C5/6 format envelope into your Frama Matrix franking system to print the report. You can quit the Info Print menu by pressing ESC. 5.5.2. Received stamp You can convert your Matrix franking system into a received stamping machine.

  • Page 34: Printer Settings

    5.6.1. Nozzle test A franking mark test is incorporated in your Frama Matrix franking system. This test activates each individual nozzle in the printing head. This enables you to easily locate defective nozzles, and also to determine the scope of the cleaning program.
  • Page 35 Frama Matrix F22 Nozzle cleaning +: Intensive flushing and cleaning of the nozzles and the print head. Press the appropriate key to call up the programme you need. The cleaning programme starts automatically. It is advisable to run the function Nozzle Test function afterwards to check how satisfactory the cleaning operation was.

  • Page 36: Counter Readings

    Frama Matrix F22 6. Counter readings You can access the counter readings from the Main Menu by pressing the „i“ key. The data for the current cost centre is first: R-Value/R-Number: Resettable counters for the cost centre. R-Value shows the postage used since the last time this counter was reset.

  • Page 37: Setup (Settings)

    ENTER. 7.1.2. Language Your Frama Matrix franking system has a number of languages built in. Switch to the language you require using this function. The current setting is shown in the key. Changing language within a cost centre only changes the operating language, it does not change the language of the tariff module.
  • Page 38 Frama Matrix F22 7.1.5. Start Up/Log Off Use this key to restart the system after you have adjusted settings. Pressing Start Up/Log Off takes you straight to cost centre selection. 7.1.6. Save Start Menu Here you can save a Start Menu as the default. The Start menu saved will automatically be preset after every restart or after a change of cost centre.

  • Page 39: Setup 2 Menu

    Frama Matrix F22 7.2. Setup 2 menu Setup 2 menu can be only be called up in Admin mode (see page 41). 7.2.1. High Value This setting determines that amount from which, for security reasons, you must confirm the postage value before this amount can be franked. The default setting is 100.00.

  • Page 40: Setup 3 Menu

    Frama Matrix F22 7.3. Setup 3 menu Setup 3 menu can be only be called up in Admin mode. 7.3.1. Logo Use this setting to define whether all cost centres need to work with the same logo or whether each cost centre may use an individual logo (default = Logo CC).

  • Page 41: Admin Mode

    Frama Matrix F22 8. Admin mode Settings made in the Admin mode always apply to all cost centres. In Admin mode you also have access to all cost centres and can thus conveniently make settings for these cost centres (counter readings, name and PIN).

  • Page 42: Main Menu

    Frama Matrix F22 8.2. Main Menu Only those settings that you have defined as SYSTEM in the Setup 3 menu, such as the logo, can be adjusted. You are taken to the Main Menu after logging in. Franking is not possible in Admin mode. The Admin functions in the Main Menu are described below.

  • Page 43: Setup 1

    Frama Matrix F22 8.4. Setup 1 The Change PINs and Reset Counters functions apply to all cost centres in Admin mode and therefore offer extended options. The Save Start Menu item is not available in Admin mode. 8.4.1. Change PINs Press the Change PINs key to change the PIN for Admin mode (Change PIN) or to modify the PINs and names for other cost centres (Select CC).

  • Page 44: Framaonline2

    The procedure for loading credit (postage) has already been described in depth on page 17. 9.2. Inspection You can run inspection loadings with your Frama Matrix franking system. You use them to transmit the counter readings, to check the postage rate tables and to balance data with the post office.

  • Page 45: Connection

    The instructions for configuring the network connection are supplied separately and are not the subject of this operating manual. In the as-delivered condition, dynamic configuration by DHCP is preset; this provides an automatic connection of your Frama franking system in most cases. FramaOnline2's address is: fo2.frama.com. Communicate using https via port 443.

  • Page 46: Troubleshooting/Error Messages

    Frama Matrix F22 10. Troubleshooting/Error messages In the event of a malfunction, a message will appear in the display of your Frama franking system. If you are unable to eliminate the problem yourself, you can obtain support on your Frama hotline or from your local Frama dealer.

  • Page 47: Scales Messages (Only If Scales Are Connected)

    The weight put on the Please remember: The maximum platform exceeds the capacity of the Frama S2 scales is 2kg, capacity of the scales. 5kg for the Frama S5 scales and 30kg for the S30 scales. Do not use the scales platform as a storage place.

  • Page 48: Frama Matrix F22, Franking Value/Credit

    Frama Matrix F22 10.3. Frama Matrix F22, franking value/credit Display message Cause Remedy High value not confirmed. Security prompt. Touch the postage value shown inverse in the display. You can change the postage limit that activates the message in the Setup 2 menu in Admin mode.

  • Page 49: Printer Messages

    Cassette not recognized. Please use The cassette you are using is Fit a new ink jet cassette. only Frama ink jet cassettes suitable intended for use in a for your system. different country. Ink jet cassette is almost empty! Please The ink in the cassette is Please order a new ink jet cassette.

  • Page 50: Technical Data

    Frama Matrix F22 11. Technical data 11.1. General Matrix F22 speed: 1600 letters/hour Maximum letter thickness: 10 mm Display: graphical, touch-sensitive screen Default process: FramaOnline2 Number of fixed stored advertising messages: Number of customer-specific advertising messages: up to 5 Number of freely definable texts:...

  • Page 51: Power Supply Rating

    100 – 240 V, 50&60 Hz, 1.5 A ® ENERGY STAR qualified product: Matrix F22 11.4. Dimensions and weight Dimensions (L x H x W): 305 x 205 x 210 Weight: 6.8 kg 11.5. Accessories Contact your local Frama Sales and Service partner.

  • Page 52: Storage And Operating Conditions

    Frama Matrix F22 11.6. Storage and operating conditions Matrix F22operating conditions Temperature range: 10°C – 40°C Relative air humidity: 10% – 80% (not condensing) Approved for indoor use only up to a maximum of 4000 metres above sea level. Overvoltage category II...

  • Page 53: Ec-Declaration Of Conformity

    Manufacturer: Frama AG Dorfstrasse 6 CH-3438 Lauperswil Description of the electrical equipment: Product name: Matrix F22 Type: Franking system The agreement with further valid guidelines/regulations following for the product is explained: EMC Directive (2014/30/CE) of 26. February 2014 Reference to the harmonised standards:...

  • Page 54: Index

    Frama Matrix F22 13. Index Installation ............12 Installation notes ..........7 Accessories ............. 51 Installing the ink jet cassette ......16 Admin mode ........... 41 Advertising imprint ........33 Advertising imprint text blocks ..... 30 Key Beep ............39 Auto Log off ............ 39 Language ............37...
  • Page 55 Frama Matrix F22 Status List ............37 Storage and operating conditions ....52 Safety instructions ..........7 Switching on and off ........19 Save Start Menu ..........38 Switching the message off ......30 Scales ............... 31 Symbols used ............ 4 Scales messages ..........47 System Info ............37...
  • Page 56 Frama Matrix F22 Contact your local Frama Sales and Service partner for: Questions on the operation of the franking system  For problems with the connection; online system  Frama AG Matrix F22 CH-3438 Lauperswil Document number 1022162 R01.00 – 01/18...

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