Frama Matrix F32 Operating Manual
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Frama Matrix F32 Operating Manual

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  • Page 1 Operating manual UK...
  • Page 2 Frama Matrix F32/F42/F62 Operating manual for Frama Matrix F32 Frama Matrix F42 Frama Matrix F62 MF/MFD manual feeder AF/AFS automatic feeder  All rights reserved. Frama Group.
  • Page 3 You can get quick competent support from our Help Line 01992 451125. The right to make changes in these instructions is reserved. Frama AG also reserves the right to change and/or modify parts of these instructions and/or the product at any time without notice. The postage rates indicated and other information with...

  • Page 4: Safety Information And Warnings

    This franking system meets current safety requirements. Incorrect use can, however, lead to injury and dam- age. With this in mind, please first read this guide before you start using your Frama Matrix franking system. This will help you to avoid injury and prevent damage to your franking system. Keep this guide in a safe place and pass it on to the new user should you dispose of the machine.

  • Page 5: Table Of Contents

    2.3. MAKING CONNECTIONS ............................ 14 2.4. FILLING THE SEALING SYSTEM (OPTIONAL ON THE MATRIX F62) ............... 14 2.5. INSERT LABEL BOX (FRANKING LABELS) (NOT ON MATRIX F32)..............14 2.6. CONNECTING TO THE MAINS ELECTRIC SUPPLY ................... 15 2.7. FIRST USE ................................15 2.8.
  • Page 6 Frama Matrix F32/F42/F62 7.3. SETUP 3 MENU ..............................55 8. ADMIN MODE ............................... 56 8.1. LOG IN ................................... 56 8.2. MAIN MENU ................................56 8.3. COUNTER READINGS ............................57 8.4. SETUP 1 ................................. 57 9. FRAMAONLINE2 ............................59 9.1. LOADING POSTAGE CREDIT ..........................59 9.2.

  • Page 7: System Presentation

    In view of this, it is quite possible that some of these materials contain constituents which can attack or soften the plastic feet of our equipment. The feet of our equipment, if af- fected by foreign substances, can stain your furniture. Frama is unable to accept any liability in Information this respect for obvious reasons.

  • Page 8: Use As Intended/Notes On Print Quality

    1.2. Use as intended/Notes on print quality The following notes are intended to support you in achieving a sharp, professional print with your Frama Ma- trix franking system, so as not to jeopardize the delivery of your franked mail. As the user, you are responsible for the legibility of your franking.

  • Page 9: Recycling And Disposal

    Frama Matrix F32/F42/F62 1.4. Recycling and disposal The WEEE Directive (Waste Electrical and Electronic Equipment; 2002/96/EC) was drawn up for the protection of human health and the environment to ensure that waste products are disposed of utilizing the best available reprocessing, recovery and technical recycling possibilities. Your product has been developed and manufactured using top-quality materials and components which can be recycled and reprocessed.

  • Page 10: The Frama Matrix Machine

    Frama Matrix F32/F42/F62 1.5. The Frama Matrix machine The figures below show the principal components of the Matrix F32/F42/F62 franking system. Please familiarise yourself with the location of the components. Fig. Matrix F62, front view: Water tank Label dis- Side stop...
  • Page 11 Frama Matrix F32/F42/F62 Fig. Matrix F42 and Matrix F32, front view Ink system Touch Label dispenser cover screen (Matrix F42 only) Letter tray Matrix F32/F42 franking system MFD feeder (F42) MF feeder (F32) Fig. Matrix F42 and Matrix F32, rear view...

  • Page 12: Basic Screen Layout

    Frama Matrix F32/F42/F62 1.6. Basic screen layout The Frama Matrix F32/F42/F62 franking systems use a colour touch screen for operation and navi- gation through the menus. The colour scheme can be modified in the Setup 3 menu. Detailed information concerning the tariff control system screens is available in section 4.3.

  • Page 13: Installation

    The feet of our equipment, if affected by foreign substanc- es, can stain your furniture. Frama is unable to accept any liability in this respect for obvious rea- sons.

  • Page 14: Making Connections

    A letter sealing system optionally fitted to your franking system must be supplied with water. Follow the instructions on page 33 to fill the water tank. 2.5. Insert label box (franking labels) (not on Matrix F32) Fit the label box carrying the franking labels in accordance with the instructions on page 32.

  • Page 15: Connecting To The Mains Electric Supply

    Switch the franking system on You will hear various sounds during the switch-on routines. All the motors and sensors are being checked. Information: The switch-on routines may take some time. During this time, the Frama Matrix franking system will not accept any input from you.

  • Page 16: Framaonline2 Installation

    Follow the instructions on page 29 to install the ink jet cassette correctly. 2.10. Loading credit from FramaOnline2 You must load postage credit into the franking system before you can frank mail with your Frama Matrix franking system. Follow the instructions on page 17. This concludes the installation.

  • Page 17: Framaonline2

    Frama Matrix F32/F42/F62 3. FramaOnline2 3.1. General notes FramaOnline2 will deal with preparing the postage rates, sending usage data to Royal Mail and provides a simple way of loading new postage credit onto your franking system. Your franking system must set up a connection with the data centre to allow use of FramaOnline2.

  • Page 18: Inspection/Autoconnect

    OK. The query for the Re-set Value is omitted in some countries. In this case, the full amount available is loaded every time. Your Frama franking system establishes a link with the FramaOnline2 data centre and keeps you in- formed as to the progress of the connection.

  • Page 19: Operation

    4.2. Cost centres 4.2.1. General comments on cost centres Your Frama Matrix franking system is equipped with various counters which allow you to monitor postage consumption and the number of mail items franked. Cost centres are provided to allow you to specifically break down postage consumption. Postage consumption and number of mail items franked can be booked under different periods.
  • Page 20 Frama Matrix F32/F42/F62 4.2.2. Displaying the cost centre data R1-Value/R1-Number: Resettable counters for period 1 R1-Value shows the postage used since the last time this counter was reset. R1-Number shows the number of mail items franked since the last time this counter was reset.
  • Page 21 You have access to all cost centres in Admin mode (see from page 56). 4.2.6. Changing the cost centre name Your Frama Matrix franking system offers you the option of assigning an individual name to each cost centre. It is supplied by default to the Select Cost Centre screen and simplifies your work.

  • Page 22: Determining Postage Value

    It is not necessary to enter postage values if you use the OneTouch keys. Instead, the mail product concerned is selected by pressing a key. Your Frama Matrix franking system has already been pre- programmed with the most important mail products.
  • Page 23 Frama Matrix F32/F42/F62 4.3.2. OneTouch Press the OneTouch key for the mail product required. The product is set and you can frank the item as soon as the Ready display appears. Press a different OneTouch key to change the product. Further OneTouch screens can be called up by touching the postage value.
  • Page 24 Frama Matrix F32/F42/F62 You can also set the Detail-guided start menu to be the permanent default start menu in the Setup 1 menu (see page 53). 4.3.4. Tariff-guided Call up the Tariff-guided start menu by pressing the Weight field in the OneTouch menu.
  • Page 25 Frama Matrix F32/F42/F62 4.3.6.2. Using mail item weight for postal rate calculation In the detailed overview or the postage rate calculation, press the Weight key and, at any time, by pressing the Scales 17g key, you can retrieve the weight displayed for calculating the postage rate.
  • Page 26 Frama Matrix F32/F42/F62 SINGLE mode Place a letter on the scales. The weight is determined and automatically trans- ferred. The display changes to single weighing mode. The Weight key provides in- formation as to the weight of the mail item placed on the scales (here: Single 17 g).

  • Page 27: Franking

    It is only possible to frank mail items when the Ready prompt (letter icon) is showing in the display (see page 12). 4.4.1. MF/MFD manual feeder (Matrix F32/F42 only) The MF/MDF manual feeder supports FeedControl which ensures that your mail items are always franked correctly. As a result, invalid franking is now a thing of the past.
  • Page 28 Your franking system will print the postage rate specified on the franking strip and eject the labels to the left. Use original Frama Matrix franking labels only. To remove the adhesive label, bend the label at the perforation and peel off the backing paper.

  • Page 29: Fitting The Ink Jet Cassettes

    4.5. Fitting the ink jet cassettes 4.5.1. Fitting/changing the ink jet cassette Your Frama Matrix franking system uses a double ink jet cassette to frank your mail items. The ink jet cassette also contains the printing head. You must therefore handle the ink jet cassette very carefully.
  • Page 30 Frama Matrix F32/F42/F62 Unpack the new ink jet cassette and remove the two protective strips from the print head. On the top of the ink jet cassette you will find two grip surfaces. Press them together between your thumb and forefinger.
  • Page 31 Frama Matrix F32/F42/F62 Example of a test print: Alignment X is shown on the left and Alignment Y on the right. The setting currently valid for each is indicated by an arrow. The arrows should point to where the lines appear straightest.
  • Page 32 Frama Matrix F32/F42/F62 4.5.2. Topping up the franking labels 4.5.2.1. AF/AFS automatic feeder (MatrixF62 only) Open the label compartment on the AF feeder by lifting up the cov- er flap. Hook a finger under the cover flap and lift it up. Open the flap completely upwards.

  • Page 33: Af/Afs Automatic Feeder (Matrix F62 Only)

    Frama Matrix F32/F42/F62 4.6. AF/AFS automatic feeder (Matrix F62 only) Use accessories intended for this system only. The use of accessories that are not ap- proved, or not authorized, can be detrimental to the service life of the franking system. At the same time, a danger to the operator can be created.
  • Page 34 Frama Matrix F32/F42/F62 Switching the letter sealer on automatically activates the Seal only key. In this event, the mail items will be sealed, but not franked. If envelopes that have already been sealed are used with the Letter sealer ON function, this can cause a paper jam as the feeder tries to seal these envelopes again.
  • Page 35 Frama Matrix F32/F42/F62 4.6.2.1. Cleaning letter sealer From time to time, the letter sealer must be cleaned or have its wearing parts replaced. Use the Clean letter sealer function. Press the Restart System key after the cleaning opera- tion. The letter sealer is beneath the water tank. Caution: Always use the Clean letter sealer menu item to re- move the letter sealer.
  • Page 36 Frama Matrix F32/F42/F62 4.6.3. Stack function You can define a pre-selection counter with the Stack function. The feeder feeds the preselected number of mail items to be franked and then stops. Press the Stack key in the Feeder menu to switch on the function (Stack ON).
  • Page 37 Frama Matrix F32/F42/F62 4.6.6. Remedying transport fault in AF/AFS automatic feeder The transporting area of the automatic feeder can be opened to clear the transport quickly in the event of a fault (paper jams, pieces of paper left lying, etc.).
  • Page 38 Frama Matrix F32/F42/F62 4.6.7. Separating/connecting the feeder and franking system First switch the franking system off, and then pull out the mains plug before you separate the feeder from the base of the franking machine. There is a risk of electric shock and inju-...
  • Page 39 Frama Matrix F32/F42/F62 4.6.7.2. Connecting the franking system Line up the franking system and the AF/AFS automatic feeder opposite one another as shown in Figure 3. The connecting pins on the Matrix franking system must be inserted into the guide holes in the automatic feeder.

  • Page 40: Main Menu

    - Info Print (see page 46) - Printer Settings (see page 48) 5.2. Logo Your Frama Matrix franking system already has predefined advertising mes- sages and has been programmed with advertising imprints as you requested. You may also store text messages in the franking system.
  • Page 41 Frama Matrix F32/F42/F62 5.2.1. Advertising imprint text blocks Your Matrix franking system gives you the possibility of producing your own advertising imprint text blocks and thus of drawing attention to holidays, special campaigns and events with your mail. A text block can be printed instead of a message or advertising imprint or in addition to a message or an advertising imprint.
  • Page 42 Message & Text. Caution If franking labels are used, only restricted utilization of this function is possible. Your Frama Matrix franking system checks the length of the franking mark and will give you a cue if the permissible total length is exceeded.

  • Page 43: Devices

    Frama Matrix F32/F42/F62 5.3. P.P. The F32/F42/F62 Matrix models also allow you to generate PPI marks in addition to the normal franking mark. Select the PPI key in the Main Menu if you wish to be able to generate PPI marks.
  • Page 44 Frama Matrix F32/F42/F62 5.4.2. Scales (optional) Connecting the S2 or S5 scales automatically extends the functional scope of your Matrix franking system, i.e. you can use the scales functions described immediately. By using the electronic scales, you are able to calculate postage rates and weigh your letters, small parcels as well as other mail items accu- rately.

  • Page 45: Print Date

    5.5. Print date Sometimes, it might be necessary for your mail to be franked several days before the delivery date. To this end, you can set the date printed in the Frama Matrix frank mark up to thirty days ahead.

  • Page 46: Info Print

    You can call up further Info Prints by pressing the Next key (right arrow). 5.6.1. Printing out reports Press the key appropriate to the report you want and feed a C5/6 format envelope into your Frama Matrix franking system to print the report. You can quit the Info Print menu by pressing ESC.
  • Page 47 Frama Matrix F32/F42/F62 5.6.7. Statistics report The statistics report is used to print out the statistics for the current period. The data collected cor- respond to the items you have mailed in the time between two connections with the FramaOnline2 data centre.

  • Page 48: Printer Settings

    5.7.1. Nozzle Test A franking mark test is incorporated in your Frama Matrix franking system. This test activates each individual nozzle in the printing head. This enables you to easily locate defective nozzles, and also to determine the scope of the cleaning program.
  • Page 49 Frama Matrix F32/F42/F62 Thorough cleaning of nozzles: Intense rinsing and cleaning of the nozzles and print head. To call up the required program, press the corresponding button. The cleaning program starts au- tomatically. It is recommended that afterwards you perform the "Nozzle test" function to check that the cleaning was successful.
  • Page 50 Frama Matrix F32/F42/F62 5.7.3. Service The service station is run under the print head after a specified time if you briefly interrupt franking, e.g. because you are inserting new mail items. This means that there is a delay after new mail items are inserted in the machine, as the station must first be parked again.

  • Page 51: Counter Readings

    Frama Matrix F32/F42/F62 6. Counter Readings You can access the counter readings from the Main Menu by pressing the “i“ key. The data for the current cost centre is first: R1-Value/R1-Number: Resettable counters for period 1 R1-Value shows the postage used since the last time this counter was reset. R1-Number shows the number of mail items franked since the counter was reset the last time.

  • Page 52: Setup (Settings)

    Press the Colour Scheme key to define the colour scheme. 7.1.2. Language Your Frama Matrix franking system has a number of languages built in. Switch to the language you require using this function. The current setting is shown in the key. Changing language within a cost centre only changes the operating language, it does not change the language of the tariff module.
  • Page 53 Frama Matrix F32/F42/F62 7.1.4. Status List This key displays a status list. These data and the data in the system information provide important input for our customer service. 7.1.5. Start Up/Log Off Use this key to restart the system after you have adjusted settings. Pressing Start Up/Log Off takes you straight to cost centre selection.

  • Page 54: Setup 2 Menu

    Frama Matrix F32/F42/F62 7.2. Setup 2 menu Setup 2 menu can only be called up in Admin mode (see page 56). 7.2.1. High Value This setting determines that amount from which, for security reasons, you must confirm the postage value before this amount can be franked. The default set- ting is £10.00.

  • Page 55: Setup 3 Menu

    Frama Matrix F32/F42/F62 7.3. Setup 3 menu Setup 3 menu can be only be called up in Admin mode. 7.3.1. Logo Use this setting to define whether all cost centres have to work with the same logo or whether each cost centre may use an individual logo (default = Logo CC).

  • Page 56: Admin Mode

    Frama Matrix F32/F42/F62 8. Admin mode Settings made in Admin mode always apply to all cost centres. In Admin mode you also have ac- cess to all cost centres and can thus conveniently make settings for these cost centres (counter readings, name and PIN).

  • Page 57: Counter Readings

    Frama Matrix F32/F42/F62 8.2.3. Info Print In Admin mode, the Cost Centre report has extended selection options for the cost centres to be printed. All other reports and print options correspond to the de- scriptions given earlier in this operating manual (see sec- tion 5.6.
  • Page 58 Frama Matrix F32/F42/F62 8.4.2. Reset Counters Press Reset Counters and select the period to be deleted. Deleting period 2 automatically also de- letes period 1. Select the counters to be reset for a cost centre (Other CC) or a range of cost centres (CC range).

  • Page 59: Framaonline2

    The procedure for loading credit (postage) has already been described in depth on page 17. 9.2. Inspection You can run inspection loadings with your Frama Matrix franking system. You use them to transmit the counter readings, to check the postage rate tables and to balance data with Royal Mail.

  • Page 60: Last Report

    The instructions for configuring the network connection are supplied separately and are not the subject of this operating manual. In the as-delivered condition, dynamic configuration by DHCP is preset; this provides an automatic connection of your Frama franking system in most cases. FramaOnline2's address is: fo2.frama.com. Communicate using https via port 443.

  • Page 61: Smartshop

    A successful transmission is indicated in a summary. You may print out a receipt – while the summary is displayed – by feeding an envelope or similar: You will be supplied and invoiced by your local Frama Sales and Service organization.

  • Page 62: Troubleshooting/Error Messages

    Frama Matrix F32/F42/F62 10. Troubleshooting/Error messages In the event of a malfunction, a message will appear in the display of your Frama franking system. If you are unable to eliminate the problem yourself, you can obtain support on your Frama hotline or from your local Frama dealer.

  • Page 63: Scales Messages

    The weight put on the plat- Please remember: The maximum ca- form exceeds the capacity of pacity of the Frama S2 scales is 2kg, the scales. 5kg for the Frama S5 scales and 30kg for the S30 scales. Do not use the scales platform as a storage place.

  • Page 64: Franking Value/Credit

    Frama Matrix F32/F42/F62 10.3. Franking value/Credit Display message Cause Remedy High value not confirmed. Security prompt. Touch the postage value shown in- verse in the display. You can change the postage limit that activates the message in the Setup 2 menu in Ad- min mode.

  • Page 65: Printer Messages

    Frama Matrix F32/F42/F62 10.4. Printer messages Display message Cause Remedy Perform Calibration of Ink Jet Cas- You have inserted an ink jet Select YES if you wish to recalibrate sette? cassette that has previously the ink jet cassette or NO if you wish to been fitted in your Matrix apply the existing calibration data.

  • Page 66: Feeder And Printing

    Frama Matrix F32/F42/F62 10.5. Feeder and printing Display message Cause Remedy Feeder error. A letter was fed at an angle Feed in the letter again. Please feed the letters in again. and thus not franked. Caution The selected mark is too long...
  • Page 67 Frama Matrix F32/F42/F62 Not straight/paper jam The letter has been drawn in The franking image has been buff- Please re-insert the letters and at an angle. This means that ered. Insert the last (unfranked) letter frank again. it has not been possible to again.

  • Page 68: Technical Data

    Frama Matrix F32/F42/F62 11. Technical data 11.1. General Matrix F62 speed: 5500 letters/hour Matrix F32/F42 speed: 4000 letters/hour Maximum letter thickness: 10 mm Display: graphical, touch-sensitive screen Default process: FramaOnline2 Number of fixed stored advertising messages: Number of customer-specific advertising messages:...

  • Page 69: Power Supply Rating

    Frama Matrix F32/F42/F62 Envelope flap specifications/maximum and minimum envelope dimensions: Figure: Envelope flap specification for letter sealer/maximum and minimum envelope specifications 11.3. Power supply rating Matrix F62: 24V DC, 1.5 A AF/AFS automatic feeder: 90 - 264 V AC, 47-63 Hz, 0.75 A Matrix F32/F42: 24V DC, 1.2 A...

  • Page 70: Dimensions And Weight

    Frama Matrix F32/F42/F62 11.4. Dimensions and weight Matrix F62: Weight: 17 kg...

  • Page 71: Accessories

    Frama Matrix F32/F42/F62 Matrix F42/F32: Weight: 12 kg 11.5. Accessories www.framashop.co.uk or speak to your local Frama Sales and Service partner.

  • Page 72: Storage And Operating Conditions

    Frama Matrix F32/F42/F62 11.6. Storage and operating conditions Frama Matrix F32/F42/F62 operating conditions Temperature range: 10°C – 40°C Relative air humidity: 10% – 80% (not condensing) Approved for use indoor only up to a maximum of 4000 metres above sea level.

  • Page 73: Ec-Declaration Of Conformity

    Frama AG Dorfstrasse 6 CH-3438 Lauperswil Description of the electrical equipment: Product name: Matrix F32 / F42 / F62 Type: Franking system The agreement with further valid guidelines/regulations following for the product is explained: EMC Directive (2004/108/EG) of December 15, 2004...

  • Page 74: Index

    Frama Matrix F32/F42/F62 13. Index Error messages ..........62 Accessories ............. 71 Admin mode ........... 56 Feeder ..............56 Advertising imprint ........46 Feeder menu ...........33 Advertising imprint text blocks ..... 41 Fill with water ..........34 AF feeder............33 Fitting the ink jet cassette ......29 Auto Log off ............
  • Page 75 Frama Matrix F32/F42/F62 Order accessories .......... 61 Send Order ............61 Separating feeder ...........38 Separating franking system ......38 PIN Code ............54 Service (Printer Settings) ........50 Postage scales ..........24 Setup ..............52 Power supply ..........69 Setup 1 .............57 PP analogue ............ 43 Setup 1 menu ..........52...
  • Page 76 Questions on the operation of the franking system  For problems with the connection; online system  Help line: 01992 451 125 Ordering consumables: www.framashop.co.uk or your local Frama Sales and Service partner. www.frama.co.uk Frama AG Matrix F32/F42/F62 CH-3438 Lauperswil Document number 1019132 R03.00 - 08/16 Switzerland...

This manual is also suitable for:

Matrix f62Matrix f42

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