Chapter 9 - Troubleshooting; What If I Can't See My Faxfinder's Web Page; Why Can't I Select Sip/T.38 Or Etherfax; What If I Don't Get An Email When I Click Send Test Email - Multitech FaxFinder FF240-IP Administrator's Manual

TROUBLESHOOTING
Chapter 9 – Troubleshooting
Additional troubleshooting information is available through the Multi-Tech Knowledge Base at
www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case
directly to our technical support team. Go to support.multitech.com.

What if I can't see my FaxFinder's web page?

Verify that the admin computer is on the same subnet as the FaxFinder and that it can be pinged.
1. Launch a Command Prompt. In Windows, this is usually found through Start > All Programs > Accessories.
2. Type ipconfig and press Enter to verify that the admin computer's IP address is in the same network as
the FaxFinder's IP address.
3. Type ping 192.168.2.1 (or server's current IP address) and press Enter.
Note:
the hardware to view the bootup output. The command port can also be used to change the IP
address (especially if the IP is not known.)

Why Can't I Select SIP/T.38 or etherFAX?

FaxFinder 240, 440, or 840 models by default do not have channels. To use SIP/T.38 or etherFAX with these models,
you need to purchase at least 2 channels.

What if I don't get an email when I click Send Test Email?

This pertains to the SMTP settings (System Configuration | SMTP) and may be caused by any of the following.

Name server address could not be resolved

FaxFinder could not contact your name server during transmission. Contact FaxFinder using secure shell and try to
ping the name server.
ssh user@ip
user: admin
password: admin
# ping yyy.yyy.y.y (where y is the name server address)
If the name server ping fails, determine why it failed:
The name server may be on a different subnet.
The default gateway may be set incorrectly.
If the name server ping succeeds, try to ping the mail server using its domain name.
# ping mail.ourcompany.com
78
If FaxFinder replies to the ping and you are still unable to view the FaxFinder web page,
contact Multi-Tech Support through the portal at https://support.multitech.com.
To check the IP address of the FaxFinder, plug a serial cable into the Console/Command port,
open communication software (like HyperTerminal) set to a serial speed of 115,200 baud 8N1
and type ifconfig.
If the FaxFinder is not booting up correctly, the command port can provide direct access to
FaxFinder
®
Fax Server FF240-IP, FF240, FF440, FF840 Administrator Guide