Checking The Printer Status - Windows - Epson XP-8500 Series User Manual

User's Guide
Error Messages
Paper remains inside because it is placed
sideways. Place XX size of paper in the XX. Press
"Complete" to remove the paper inside.
Paper Configuration is disabled. Some features
may not be available. For details, see your
documentation.
Communication error. Check if the computer is
connected.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
To use cloud services, update the root certificate
from the Epson Web Config utility.
Recovery Mode
* In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how often
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. The need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty
does not cover the cost of this replacement.
Related Information
"Supported Memory Card Specifications" on page 218
&
"Supported External Storage Device Specifications" on page 219
&
"Installing Applications" on page 179
&
"Application for Configuring Printer Operations (Web Config)" on page 165
&
"Updating Applications and Firmware" on page 179
&

Checking the Printer Status - Windows

1. Access the printer driver window.
Solving Problems
Solutions
Load A4 size paper in the rear paper feed slot, and then tap Done. Load
the removed paper again in the portrait direction aligning it with the
arrow mark at the center of the rear paper feed slot.
If Paper Configuration is disabled, you cannot use AirPrint. In addition,
messages notifying you that the paper size and type do not match are
not displayed. Keep this setting enabled unless you always use the same
size and type of paper and do not need to change the paper settings.
Connect the computer and the printer correctly. If you are connecting
over a network, see the page that describes the network connection
method from the computer.
If the error message is displayed during scanning, make sure that Epson
Scan 2 and Epson Event Manager are installed on the computer.
Enter the correct IP address or default gateway. Contact the person who
setup the network for assistance.
Run Web Config, and then update the root certificate.
The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.
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