Philips Lifeline Instructions For Use Manual page 44

Communicator Alarms
Introduction
There are two types of alarms processed by the HomeSafe/GoSafe Communicator:
• High Priority – Require immediate response (by the Call Center)
• Medium Priority – Require prompt response (by the operator/user)
Additionally, the Communicator also displays informational messages and confirmation alerts that
notify you of conditions that need attention but do not qualify as alarm conditions (e.g. installation
prompts).
Note: If multiple alarms occur at the same time, all alarms are processed and displayed, but the alarms
are ordered first by priority and then by occurrence, with the newest, highest priority alarms at the top of
the list. The alarm precedence is in the following order: high priority, medium priority, and informational
messages.
Note: Not all alarms are available in every mode (e.g. during installation); some alarms are mode-
dependent.
Audible and Visual Alarm Indicators
When the device detects a High priority alarm: The Help button on the Communicator flashes red, the
device audible alarm sounds and a recorded voice message is played.
When the device detects a Medium priority alarm: The Message button on the Communicator flashes
yellow/orange. The operator must press the Message button to hear a recorded voice message describing
the alarm condition and/or what to do about the alarm condition.
Silencing Alarms
Once a High Priority alarm is detected, it cannot be silenced. Lowering the volume slider on the
Communicator will lower the volume of the voice prompts played, but the alarm messages will
still play.
Medium Priority alarms are silent until the User presses the Message button to hear what the alarm
condition is and how to act upon it. The recorded voice messages will continue to play each time the
Message button is pressed, until the alarm condition is corrected.
Resetting an Alarm
High priority alarms are normally reset by the Call Center after the alarm has been responded to.
Additionally, the Communicator may periodically poll the Call Center to see if the alarm should be reset
and does so accordingly.
Note: Powering down the Communicator during the reporting of a high priority alarm will reset the
device, but since the alarm has already been reported to the Call Center, the Call Center will likely
attempt to contact the Subscriber. If an alarm is accidentally initiated by the User, they should not turn off
the Communicator. Instead, they should wait for the Call Center to establish voice communication and
simply state that the alarm was sent accidentally.
The Communicator self-cancels certain Medium Priority alarms if the cause of the alarm is corrected,
shutting off the flashing message LED.
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