Philips Lifeline Instructions For Use Manual
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Philips Lifeline Instructions For Use Manual

Medical alert service; includes: gosafe mobile system and homesafe system
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Philips Lifeline
Medical Alert Service
Includes: GoSafe Mobile System and HomeSafe System
Instructions for use

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Summary of Contents for Philips Lifeline

  • Page 1 Philips Lifeline Medical Alert Service Includes: GoSafe Mobile System and HomeSafe System Instructions for use...

  • Page 2: Table Of Contents

    Philips Lifeline Service . . . . . . . . . . . . . . . . . . .
  • Page 3 HomeSafe Personal Help Buttons (7000PHB or 7000PHW) . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Using the wristband Adjusting the neck cord...

  • Page 4: Philips Lifeline Service

    Lifeline Medical Alert Service. Please read the manual and Quick Setup Guide carefully, and note the Warnings and Cautions. If you have questions, call Lifeline at any time. Please save this manual in case you need to refer to it later.
  • Page 5 This manual covers the following: Landline Communicator (7000L) A Communicator that connects to Lifeline using your home’s existing landline telephone service. Landline telephone service is required. Wireless Communicator (7000C) A Communicator that connects to Lifeline using the AT&T wireless network; no phone line is required. Wireless service is provided as part...
  • Page 6   Help call in Hello, Mrs. Smith. neck as a pendant progress. Welcome to Can be worn on a Please wait. Philips Lifeline.  wristband Help call in Hello, Mrs. Smith. Can detect falls progress. Welcome to  ...

  • Page 7: Setting Up Your Lifeline Service

    Responders and People to Notify What is a “Responder”? As a Lifeline subscriber, you should have designated people who have agreed to be “Responders.” These are people whom Lifeline should call in an emergency, when appropriate. Examples include: neighbors, friends, relatives, your current nursing aide, etc.

  • Page 8: Calling For Help Inside Your Home

    Responder. Who are “People to Notify”? If you call for help, Lifeline will contact the “People to Notify” to let them know that you received assistance. “People to Notify” will not be contacted to help you, unless they are also on your list of “Responders.”...
  • Page 9 Response Center, the Home Communicator will repeatedly say: “Your Help Call is in progress; please wait.” Once it connects with the Response Center, it will say: “Your call has been connected; Lifeline will be right with you.” 3. The Response Center will answer the call. A Response Associate will speak to you through the Home Communicator’s built-in speaker...

  • Page 10: Signal Range

    5. Once your Responder or the emergency service arrives, they should press your Help Button to let Lifeline know that help has arrived. The Response Associate will contact the household to confirm that you received the help that you needed.

  • Page 11: Signal Range

    The signal range may be affected by environmental factors, including building materials, large masses covering the Help Button (i.e. a person falling on top of it) and submersion in liquid. A Signal Range Test will determine your coverage range, which is the distance you can move away from your Home Communicator and still call for help.

  • Page 12: Battery Information

    • If someone else in your home needs to use the Lifeline Service. More than one person living in the same household can have the service.

  • Page 13: Homesafe System And Gosafe Mobile System

    4. The Home Communicator contains a speaker and microphone. Take care not to block these, since doing so will make it difficult for you to communicate with Lifeline. 5. Make sure your Home Communicator is away from any clutter or any object that might block its ability to receive a signal from the Help Button.

  • Page 14: Cleaning

    7. Never carry the Home Communicator by the cord or yank on the cord to disconnect the plug from a power outlet. Instead, grasp the plug and pull to disconnect. Periodically inspect electrical cords and cables for damage or signs of wear. Cleaning Keep the Home Communicator free of dust by wiping it with a soft cotton cloth.

  • Page 15: Backup Battery

    30 hours, depending on the battery age and environmental conditions. If your Communicator battery needs to be replaced, a silent signal will be sent to Lifeline, and Lifeline or your representative will contact you to arrange for a replacement.

  • Page 16: Landline Communicator (7000L)

    Microphone Center • Used to talk • Flashes red while a to Lifeline Help Call is connecting and after Lifeline has contacted your Repsonders or emergency services • Steady red when a Help Call is connected Message button • Used during the setup process •...
  • Page 17 Communicator to your household phone jack Blue phone jack Power switch Allows you to connect Used to turn the a telephone to the Communicator ON or Communicator (optional) OFF. The Communicator must be ON for your Lifeline service to work.

  • Page 18: Safety Information

    Equipment, and the Equipment may not operate as intended. Contact Lifeline if you have questions in this regard. If your landline phone service is deemed not compatible with the 7000L, a 7000C Wireless Communicator may possibly be used to provide Lifeline service.

  • Page 19: Wireless Communicator (7000C)

    Microphone Center • Used to talk • Flashes red while a to Lifeline Help Call is connecting and after Lifeline has contacted your Repsonders or emergency services • Steady red when a Help Call is connected Message button • Used during the setup process •...
  • Page 20 Communicator Signal strength Indicates the strength of the wireless signal Power switch Used to turn the Communicator ON or OFF. The power switch must be ON at all times for your Lifeline service to work. * Signal strength may vary...

  • Page 21: Safety Information

    Communicator loses its signal, the Message button on top of the Home Communicator will flash and it will not be able to send a Help Call to Lifeline. If you press your Button and the AT&T wireless network is not available, you will hear a message saying: “Your call cannot be connected.

  • Page 22: Homesafe System And Gosafe Mobile System

    Compatible Home Communicators The HomeSafe Personal Help Button, the HomeSafe AutoAlert Button, and the GoSafe Mobile Button are compatible only with the following Philips Lifeline Home Communicators: • Landline Communicator (7000L) • Wireless Communicator (7000C) Setting up a replacement Help Button If you receive a replacement Help Button, you will need to set it up to work with your Home Communicator.
  • Page 23 3. Continue to hold down the Message button on your Home Communicator. With your other hand, press the wearable Help Button. You will hear a long beep and a voice message saying: “Your Lifeline Help Button is now auto-learned and ready to use.” The Communicator will also announce the four large digits that appear on the back of your Help Button.

  • Page 24: Cleaning

    • Philips Lifeline neck cords contain a special fuse (see image on right) designed to break away under certain 8235 conditions to reduce the remote risk of strangulation.
  • Page 25 • Do not use any neck cord other than the one provided by Philips Lifeline or your representative. Other neck cords may not provide the feature to break apart therefore increasing the risk of strangulation. • Do not tie a knot in your neck cord since this may prevent the break away feature from working properly.

  • Page 26: Homesafe Personal Help Buttons

    The HomeSafe Personal Help Button can be configured to be worn on the neck or wrist and allows you to connect to the Lifeline Response Center 24 hours a day, 7 days a week. When you press your Help Button, it transmits a signal to your Home Communicator.
  • Page 27 Explanation of symbols Product code: Report this code if you ever have to replace the unit Attention: Read the Instructions for Use for important information Type BF applied part 8235 Serial number and date of manufacture Model: 7000PHB 2000148235-YYYYMMDD FCC: BDZ7000PHB Federal Communications IC: 655C-7000PHB Commission ID...

  • Page 28: Using The Wristband

    Using the wristband To wear the HomeSafe Personal Help Button on your wrist, place it on your wrist and adjust the strap so that it is snug and comfortable. Adjusting the neck cord To shorten: With a tab between your first finger and thumb of each hand, slide both tabs apart in line with your shoulders.

  • Page 29: Battery

    The HomeSafe Personal Help Button has a non-rechargeable battery that can only be replaced at the factory. The HomeSafe Personal Help Button will send a low battery signal to Lifeline when there are approximately 30 days of battery life remaining. Lifeline or your representative will contact you to arrange for a replacement.

  • Page 30: Homesafe Autoalert Button (7000Ahb)

    HomeSafe AutoAlert Button (7000AHB) The HomeSafe AutoAlert Button allows you to connect to the Lifeline Response Center 24 hours a day, 7 days a week. When you press your Help Button, it transmits a signal to your Home Communicator. The Home Communicator then calls the Lifeline Response Center for you.

  • Page 31: Front View

    Front view Button area – Press here to send a Help Call to the Lifeline Response Center. 8235 8235 Model: 7000AHB Model: 7000AHB Indicator light – Flashes green during 2000148235-YYYYMMDD range testing. Flashes red when the FCC: BDZ7000AHB IC: 655C-7000AHB...
  • Page 32 Explanation of symbols Product code: Report this code if you ever have to replace the unit Attention: Read the Instructions for Use for important information 8235 Model number Model: 7000AHB Type BF applied part Serial number and 2000148235-YYYYMMDD FCC: BDZ7000AHB date of manufacture IC: 655C-7000AHB Federal Communications...
  • Page 33 False “fall detected” alarms may occasionally occur While the AutoAlert Help Button is designed to have very few false alarms, it might occasionally trigger a fall detected alarm when there was not a fall (i.e., a false alarm). If this occurs, please simply tell the Response Associate that it was a false alarm.

  • Page 34: Battery

    The HomeSafe AutoAlert Button has a non-rechargeable battery that can only be replaced at the factory. The HomeSafe AutoAlert Button will send a low battery signal to Lifeline when there are approximately 30 days of battery life remaining. Lifeline or your representative will contact you to arrange for a replacement.

  • Page 35: Gosafe Mobile Button

    GoSafe Mobile Button (7000MHB and 7100MHB) The GoSafe Mobile Button allows you to connect to the Lifeline Response Center 24 hours a day, 7 days a week. The GoSafe Mobile Button can be used at home, in conjunction with the 7000C or 7000L Home Communicator, or from any other location in the United States and Canada where the AT&T wireless network is available.
  • Page 36 Front view Indicator light – This light will indicate the status of the GoSafe Mobile Button. Microphone – The GoSafe Mobile Button has a microphone that you can use to talk to the Response Associate when you are outside the range of the Home Communicator.
  • Page 37 7100MHB Back view...
  • Page 38 Response Associate your exact location if you are able to do so. If you are unable to speak or explain your exact location, Lifeline will still contact help to find and assist you where you are. Lifeline cannot guarantee that your location can be determined at all times.
  • Page 39 Note: Occasional false alarms do not indicate that the GoSafe Mobile Button is malfunctioning. Warning Do not use the GoSafe Mobile Button if you have an implantable cardiac device, such as a defibrillator or pacemaker. Cautions In certain situations, the GoSafe Mobile Button may not detect a fall. A gradual slide from a seated position –...

  • Page 40: Charging The Battery

    Charging the battery Flashing orange light Flashing green light When connected = charging needed = charging in progress to the charger, a steady green light = fully charged Your GoSafe Mobile Button will chime once and the light will flash orange whenever it needs to be charged.

  • Page 41: Sleep Mode

    As such, you must turn it off in the following circumstances: • When you are traveling by airplane • If you are returning the GoSafe Mobile Button to Lifeline The GoSafe Button has a “sleep mode” for these situations. To put the GoSafe Mobile Button into sleep mode, press and hold the Button for 10 seconds.

  • Page 42: Recommended Usage

    Note: If you are returning a GoSafe Mobile Button to Philips Lifeline for service, replacement or recycling, you must contact Lifeline before returning the Button. Lifeline will provide you with special packaging and instructions for return.
  • Page 43 For best results, hold the Button up and away from your chest when you are speaking to Lifeline. Maintain a minimum separation distance of 10 mm/ 0.394 inches when operating the device in the held to face configuration.
  • Page 44 Communicator Alarms Introduction There are two types of alarms processed by the HomeSafe/GoSafe Communicator: • High Priority – Require immediate response (by the Call Center) • Medium Priority – Require prompt response (by the operator/user) Additionally, the Communicator also displays informational messages and confirmation alerts that notify you of conditions that need attention but do not qualify as alarm conditions (e.g.
  • Page 45 GoSafe Mobile Help Button Alarms Introduction There are two types of alarms processed by the GoSafe Mobile Help Button: • High Priority – Require immediate response (by the Call Center) • Medium Priority – Require prompt response (by the operator/user) Additionally, the Mobile Button also plays informational messages and confirmation alerts that notify you of conditions that need attention but do not qualify as alarm conditions (e.g.
  • Page 46 End Device / Help Button flashes red. The Home Communicator plays Voice Message and its Help Button flashes red. The Home Communicator Help button turns solid red once a voice connection is established with the Lifeline Call Center. Alarm Event Reported Yes.
  • Page 47 Yes. A Help Alarm Signal is sent to the Call Center by the End Device from anywhere wireless signal is available on the AT&T wireless to Lifeline? network. Upon receiving the Help Signal, the Call Center calls the End Device to establish contact with the Subscriber and to see what kind of help they need.
  • Page 48 Yes. A “fall detected” Help Alarm Signal is sent to the Call Center by the Home Communicator. Upon receiving the “fall detected” Help to Lifeline? Signal, the Call Center calls the Home Communicator to establish contact with the Subscriber and to see what kind of help they need.
  • Page 49 This is an alarm that will self-cancel once connection to the AC power is re-established. Alarm Event Reported to Lifeline? LOW BATTERY + AC Power Lost Communicator (7000C / 7000L) Alarm Event When the charge level of the Communicator backup battery is low (less than 4.88V) AND the Communicator has lost AC Power, a...
  • Page 50 Alarm Event Reported Yes. A silent Maintenance Signal is sent to the Call Center by the Home Communicator. Upon receiving the Maintenance Signal, the Call Center to Lifeline? prioritizes the response and contacts the Subscriber to verify the status of their equipment.
  • Page 51 Yes. A silent Maintenance Signal is sent to the Call Center by the End Device from anywhere wireless signal is available on the AT&T wireless to Lifeline? network. Upon receiving the Maintenance Signal, the Call Center stores the status information but no direct action is taken.
  • Page 52 Alarm Event Reported No. If connection to the phone line is lost, a Maintenance Signal cannot be sent by the Home Communicator to the Call Center. to Lifeline? NO SIGNAL STRENGTH Communicator (7000C) Alarm Event In the event that the Home Communicator loses its connection to the AT&T wireless network for a period of more than 2 minutes...
  • Page 53 Yes. A silent Maintenance Signal is sent to the Call Center by the Home Communicator or End Device. Upon receiving the Maintenance Signal, to Lifeline? the Call Center prioritizes the response and contacts the Subscriber to verify the status of their equipment.
  • Page 54 “There is a fault with your Home Communicator. Please contact Philips Lifeline.” Hardware or Software Failure End Device has a: “There is a fault with your Help Button. Please contact Philips Lifeline.” ‘Hardware Failure’ OR ‘Software Failure’ OR ‘Battery Low’...
  • Page 55 Delay in Determining Alarms Reporting high priority help alarms from the End Devices to the Home Communicator is done in less than a second when generated by a button press. The HomeSafe AutoAlert and GoSafe Mobile Help Buttons provide an added layer of protection by being able to detect falls under certain conditions.

  • Page 56: Safety And Regulatory Compliance

    Safety and Regulatory Compliance IEC regulations The HomeSafe/GoSafe Help Buttons and Home Communicator comply with the relevant National and International standards listed in the Technical Section. They are classified as medical electrical (ME) equipment in the US according to the FDA product classification. According to Health Canada they are not classified as medical devices.
  • Page 57 FCC Notice to Users 7000L FCC Regulations The 7000L Home Communicator (landline) has been registered with the U.S. Federal Communications Commission (FCC) in accordance with Part 15 and Part 68. Notice The FCC requires that the Communicator be connected to the nationwide telephone network through a modular telephone jack (USOC RJ11C, RJ11W, RJ14 or RJ31X).
  • Page 58 Note: The Communicator has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. The Communicator generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 59 Caution If the above diagram is not used, the Communicator cannot report an alarm when other equipment (telephone, answering system, computer modem, etc.) connected to the same phone line is in use.

  • Page 60: Radio Interference

    Pursuant to Part 15.21 of the FCC Rules, any changes or modifications not expressly approved by Philips Healthcare, Home Monitoring, Lifeline Systems Inc. could void the user’s authority to operate the equipment. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.
  • Page 61 Industry Canada Notice to Users The HomeSafe/GoSafe devices comply with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: • 1) Device may not cause interference • 2) Device must accept any interference, including interference that may cause undesired operation of the device.

  • Page 62: Intended Use

    Uses of the HomeSafe/GoSafe System for purposes other than those intended and expressly stated by Philips Lifeline, as well as incorrect use or operation, may relieve Philips Lifeline (or its agent) from all or some responsibility for resultant non-compliance, damage or injury.

  • Page 63: Compatibility

    Philips Lifeline. Changes and/or additions to the product should only be carried out by Philips Lifeline or by third parties expressly authorized by Philips Lifeline to do so. Such changes and/or additions must comply with all applicable laws and regulations that have the force of law within the jurisdiction(s) concerned, and with best engineering practice.

  • Page 64: Safety

    Intended use and compatibility: Do not use this product for any purpose other than those for which it is intended. Do not use the product with any product other than that which Philips Lifeline recognizes as compatible. Operation of the product for unintended purposes, or with incompatible product, could lead to fatal or other serious injury.
  • Page 65 Other electronic products exceeding the limits defined in such EMC standards could, under unusual circumstances, affect the operation of the product. • Medical electrical products need special precautions regarding EMC, and need to be installed and put into service according to EMC information provided in the accompanying documents. •...

  • Page 66: Maintenance

    Passing the product on to another user (excludes GoSafe Mobile Button) This product cannot be passed to another user by an existing user. In the event an existing user wishes to end their service, they must return the devices to Philips Lifeline or their representative...

  • Page 67: Technical Specifications

    Technical Specifications Standards Compliance This device is designed to conform to the following standards: • IEC/ANSI/ AAMI60601-1:2005/R(12)2012, 3rd edition, Part 1- General requirements for basic safety and essential performance.’ • CSA C22.2 # 60601-1:2014 Ed.3 Medical Electrical Equipment - Part 1: General Requirements For Basic Safety And Essential Performance.
  • Page 68 • CFR47 FCC Part 15 Subpart C, Section 15.249:2012 (7000AHB & 7000PHB) • CFR47 FCC Part 15 Subpart C, Section 15.249, October 1, 2011 (7000C, 7000MHB, 7100MHB) • CFR47 FCC Part 68 (7000L) UL1635, UL1637 and CSA 22 .2 No. 205 Compliance The maximum separation (range) of the equipment, under open field test conditions and for comparative purposes only, is 600 feet.
  • Page 69 Electrical Wireless Communicator (7000C), Landline Communicator (7000L) AC Voltage Source 100-240 Vac, 50/60 Hz, 0.5 A (Power Supply Input) (VAC) DC Power Source 4.8 Vdc, 2000mAH , Nickel Metal Hydride Battery (Rechargeable Internal Battery) 12 Vdc, 1.25 A (Power Supply Output) (VDC) Type of Protection Class II (To be used with external Class II power supply only)
  • Page 70 HomeSafe AutoAlert Button (7000AHB) AC Voltage Source (VAC) DC Power Source 3.6 Vdc, 1200mAh , Lithium-thionyl chloride (Li-SOCl2) Primary Battery (VDC) Type of Protection Class II Against Electric Shock Degree of Protection Type BF Applied Part Against Electric Shock Degree of Protection Water Resistant (1 meter, for 30 Minutes), IPX7 Against Ingress of Water...
  • Page 71 Product Disposal Environmental Requirements Introduction Philips Lifeline is concerned to help protect the natural environment, and to help ensure continued safe and effective use of this product, through proper support, maintenance and training. Therefore Philips products are designed and manufactured to comply with relevant guidelines for environmental protection.
  • Page 72 Electromagnetic Comparability - EMC Medical electrical equipment can either generate or receive electromagnetic interference. The HomeSafe/GoSafe devices have been evaluated for electromagnetic compatibility (EMC) with the appropriate accessories according to IEC 6060-1 collateral standard IEC 60601-1-2:2007, the international standard for EMC for medical electrical equipment.
  • Page 73 EMC Informational Tables Table 1 - Guidance and Manufacturer’s Declaration – Emissions The EUT "HomeSafe/GoSafe devices are intended for use in the electromagnetic environment specified below. The 7000MHB and 7100MHB devices are provided with battery power adapter charger. The customer or user of the HomeSafe/GoSafe should ensure that it is used in such an environment.
  • Page 74 Electromagnetic Immunity Test EN/IEC 60601 Compliance Environment – Guidance Test Level Level Surge EN/IEC ±1 kV line(s) Mains power quality should be ±1 kV line(s) 61000-4-5 to line(s)±2 kV that of a typical commercial or to line(s)±2 kV (only for devices with battery line(s) to earth hospital environment.
  • Page 75 Table 4 - Guidance and Manufacturer’s declaration – Immunity The HomeSafe/GoSafe are intended for use in the electromagnetic environment specified below. The customer or user of the HomeSafe/ GoSafe should ensure that it is used in such an environment. Compliance Electromagnetic EN/IEC 60601 Immunity Test Environment –...
  • Page 76 NOTE 1 At 80 MHz and 800 MHz, the higher frequency range applies. NOTE 2 These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects and people. (a) Field strengths from fixed transmitters, such as base stations for radio (cellular/ cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy.
  • Page 77 Table 6 - Recommended Separations Distances between Portable and Mobile RF Communications equipment and HomeSafe/GoSafe devices The HomeSafe/GoSafe are intended for use in the electromagnetic environment in which radiated disturbances are controlled. The customer or user of the HomeSafe/GoSafe can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile RF Communication Equipment and HomeSafe/GoSafe as recommended below, according to the maximum output power of the...
  • Page 78 Note: Please return the HomeSafe/GoSafe devices to Philips Lifeline or your Philips Lifeline representative for proper disposal. The ETL Listed Mark – demonstrates compliance to the...
  • Page 79 Device is protected against the effects of continuous immersion in water (up to 1 m of submersion for 30 minutes). Type BF Applied Part Consult accompanying instructions for use. Symbol for non-ionizing radiation. Indicates that the device(s) include(s) RF transmitters. Indicates the device manufacturer.
  • Page 80 Notes...
  • Page 82 Philips Lifeline Philips Lifeline Canada 111 Lawrence Street 95 Barber Greene Road, Suite 105 Framingham, MA 01702-8156 Toronto, Ontario, Canada M3C 3E9 Tel: 1-800-451-0525 Tel: 1-800-387-8120 www .lifelinesystems .com www .lifeline .ca © 2015. All rights reserved. Signal range may vary due to environmental factors.

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