Troubleshooting - Axis T8341 User Manual

AXIS T8341 PIR Motion Sensor

Troubleshooting

Troubleshooting
The table below explains the status in the Z-Wave controller as well as the LED indication on the device.
Action/Status
No node ID
Factory Reset
(This procedure should
only be used when
the controller is not
responding.)
Failed or successful results in including/excluding the ID can be viewed on a Z-Wave controller.
Table below lists typical problems encountered:
Symptom
Cannot carry out inclusion
and association.
Cannot control the
connected modules.
The detector is not
functioning properly.
The event list is not working
properly.
Note
For best results, exclude the device before starting the inclusion process. For more details see the installation guide.
Description
The Z-Wave controller could not find the device
and did not provide a node ID.
1. Press the tamper switch 3 times within 1.5
seconds to put the device into exclusion mode.
2. Within 1 second of step 1, press the tamper
switch again and hold until LED is off (about
5 seconds).
3. Node ID is excluded. The device reverts
to factory default state and will be in
auto-inclusion mode for 4 minutes.
Possible cause
1. The device is still connected, or has
been accidentally included, to a previous
network.
2. The entered PIN code is incorrect
3. The battery has run out of power.
4. Battery polarity is reversed.
5. Detector is malfunctioning.
1. The device is still connected, or has
been accidentally included, to a previous
network.
2. The battery has run out of power.
3. Detector is malfunctioning.
1. The device is still connected, or has
been accidentally included, to a previous
network.
2. The battery has run out of power.
3. The detector is mounted above a radiator
or heater.
4. Detector is malfunctioning.
1. The device is still connected, or has
been accidentally included, to a previous
network.
2. The controller's firmware is outdated.
3. The battery has run out of power.
LED indication
2-second on, 2-second off for 2 minutes.
2-second on, 2-second off for 2 minutes.
Recommendation
12
1. Exclude the device before
including it again.
2. Make sure you have entered
the correct PIN code
3. Replace the battery.
4. Refit the battery with the
correct polarity.
5. Ensure the detector is working
properly.
1. Exclude the device before
including it again.
2. Replace the battery.
3. Ensure the detector is working
properly.
1. Exclude the device before
including it again.
2. Replace the battery.
3. Remove the source of
interference or reposition
its mounting location.
4. Ensure the detector is working
properly.
1. Exclude the device before
including it again.
2. Make sure the controller has
the latest firmware
3. Replace the battery.