Troubleshooting - Axis T8342 User Manual

AXIS T8342 Door/Window Sensor

Troubleshooting

Troubleshooting
The table below explains the status in the Z-Wave controller as well as the LED indication on the device.
Action/Status
No node ID.
Factory Reset
(This procedure
should only be used
when the controller
is inoperable.)
Failed or successful results in including/excluding the ID can be viewed on the Z-Wave Controller.
Table below lists typical problems encountered:
Symptom
Cannot carry out inclusion
and association.
Cannot control the connected
modules.
The detector is not working.
Note
For best results, exclude the device before starting the inclusion process. For more details see the installation guide.
Description
The Z-Wave controller could not find the device and did not
provide a node ID.
1. Press the tamper switch 3 times within 1.5 seconds to put the
unit into exclusion mode.
2. Within 1 second of step 1, press the tamper switch again and
hold for 5 seconds.
3. Node ID is excluded. The device reverts to factory default state.
Possible cause
1. The device is still connected, or has been
accidentally included, to a previous network.
2. The entered PIN code is incorrect
3. The battery has run out of power.
4. Battery polarity is reversed.
5. Detector is malfunctioning.
1. The device is still connected, or has been
accidentally included, to a previous network.
2. The battery has run out of power.
3. Detector is malfunctioning.
1. The device is still connected, or has been
accidentally included, to a previous network.
2. The battery has run out of power.
3. Distance between the Alert Button and the
receiver(s) too far.
4. Detector is malfunctioning.
10
LED indication
2-second on, 2-second off for 2
minutes.
2-second on, 2-second off for 2
minutes.
Recommendation
1. Exclude the device before
including it again.
2. Make sure you have
entered the correct PIN
code
3. Replace the battery.
4. Refit the battery with the
correct polarity.
5. Ensure the detector is
working properly.
1. Exclude the device before
including it again.
2. Replace the battery.
3. Ensure the detector is
working properly.
1. Exclude the device before
including it again.
2. Replace the battery.
3. Move closer to the
receivers.
4. Ensure the detector is
working properly.