Warranty Information - Total Gym ELEVATE Jump Owner's Manual

WARRANTY INFORMATION

US WARRANTY
Warranties outside the US may vary. Contact your local authorized distributor for
details.
Commercial Warranty:
• Frame – 5 years
• Parts & Upholstery – 1 year
• Foam, Rubber & Bands – 90 days
LIMITED WARRANTY
IMPROPER USE OF ELEVATE JUMP: Defects or damage that result from improper use
are excluded from coverage.
WARRANTY CLAIMS
Total Gym treats warranty claims as a priority. To process these quickly, a Return
®
Merchandise Authorization (RMA) number is required to properly link your merchandise
with your claim. Total Gym does not accept returned merchandise without an
accompanying RMA number. Contact Total Gym Customer Experience Department at
1-858-586-6080 if you are making a warranty claim. A representative will issue you an
RMA number and instructions for proper packaging of the equipment for shipping.
IMPORTANT: Save your invoice. Please retain packaging instructions. US Customer
Service Center: 858-586-6080. Shipping Damage: FOB origin, unless otherwise specified.
Total Gym accepts no responsibility for damage in shipping. Total Gym does, however,
make every effort to facilitate the satisfactory resolution of claims made against
delivery agents for damage during shipping. If the package appears to have sustained
damage in shipping, or if your ELEVATE Jump appears to have shifted in delivery but
no damage is evident, retain the shipping boxes until the Total Gym has been fully
assembled to ensure there is no functional damage that is not initially visible. In the
event of damage during shipping, retaining the shipping boxes helps to facilitate your
claim against the shipper. Take photographs of damaged boxes or contents before
opening.
PURCHASE RECORD
Retain this copy for your records.
Date Purchased ______________________________________________________________________
Purchased From ______________________________________________________________________
Model Name: ELEVATE Jump, Part # 5900-B1
Serial Number ________________________________________________________________________
TotalGym.com
Customer Service:
858.586.6080
5225 Avenida Encinas Suite C
Carlsbad CA 92008
ELEVATE ® JUMP OWNER'S GUIDE
TM
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