HP Chromebook x360 14c Maintenance And Service Manual
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HP Chromebook x360 14c Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP Chromebook x360 14c

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Chrome, Chrome OS, Chromebook, Google, and bound by the terms of the HP End User License To access the latest user guides, go to Google Drive are trademarks of Google LLC.
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................3 Right side ................................3 Left side ................................. 4 Display ..................................5 Keyboard area ................................ 6 Touchpad ............................. 6 Speakers and fingerprint reader ......................6 Special keys ............................7 Bottom ...................................
  • Page 6 Bottom cover ............................. 21 Battery ............................... 23 Speakers ............................24 Touchpad ............................25 Fingerprint reader board (select products only) ................27 Fan ..............................27 Heat sink ............................28 USB board ............................29 Power button ............................. 30 Volume button ........................... 31 Webcam privacy switch ........................

  • Page 7: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP Chromebook x360 14c Model number: 14c-ca0xxx CTO model number: 14ct-ca000 Processors 10th Generation Intel® Core™ processors Intel® Core™ i5-10210U (1.6 GHz [turbo up to 4.2 GHz], 4 cores, 6 MB L3 Cache, 15 W, Intel UHD Graphics) Intel Core i3-10110U (2.1 GHz [turbo up to 4.1 GHz], 2 cores, 4 MB L3 Cache, 15 W, Intel UHD Graphics)
  • Page 8 Multitouch gestures enabled Taps enabled as default Sensors Accelerometer Gyroscope Power requirements Battery 3 cell, 60 Whr, polymer, HP Long Life HP Fast Charge Technology AC adapter, USB Type-C 65 W, nPFC, straight 45 W, nPFC, straight Power cord C5, 1 m...

  • Page 9: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 10: Left Side

    Table 2-1 Right-side components and their descriptions (continued) Component Description Blinking amber: The battery has an error. ● ● Off: The battery is not charging. USB Type-C port Connects a USB device, provides data transfer, and (for select products) charges small devices when the computer is on or in Sleep mode.

  • Page 11: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description When the computer is in Hibernation, press the button ● briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 10 seconds to turn off the computer.

  • Page 12: Keyboard Area

    Table 2-3 Display components and their descriptions (continued) Component Description On (amber): The camera is turned off by the switch. Off: The camera is turned off by the software Camera Allows you to video chat, record video, and record still images. NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

  • Page 13: Special Keys

    Table 2-5 Speakers and fingerprint reader and their descriptions Description Component Speakers Produce sound. Fingerprint reader (select products only) Allows a fingerprint logon instead of a password logon. Swipe down across the fingerprint reader. ▲ IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 14: Bottom

    Table 2-6 Special keys and their descriptions Component Description Activates certain computer functions when pressed in combination with other keys, such as or shift. Action keys Execute frequently used system functions. Bottom Identify the bottom component. Table 2-7 Bottom component and description Component Description Vent...

  • Page 15: Labels

    Your service label information order might vary by country and might not include the wording "Model" due to the country regulation. Table 2-8 Service label components Component HP product name Model number Warranty period Product ID Serial number Regulatory label(s)—Provide(s) regulatory information about the computer.
  • Page 16 Chapter 2 Components...

  • Page 17: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 18 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are spared only at the subcomponent level. Top cover with keyboard Backlit, no fingerprint reader M00328-001 Not backlit, no fingerprint reader M00329-001...

  • Page 19: Display Assembly Subcomponents

    Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel M00317-001 NOTE: Display panel adhesive is available as spare part number M00311-001. Touch board not available as a spare part...
  • Page 20 Table 3-3 Miscellaneous part descriptions and part numbers Component Spare part number AC adapter, USB Type-C (nPFC, 1.8 m) 65 W L67440-001 45 W L43407-001 Screw Kit M00327-001 Protective shielding kit (for WLAN, touchpad, and bottom cover) M03808-001 HVAR USI Active Pen L73384-001 Power cord (duckhead, for use in Japan) L33157-001...

  • Page 21: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 22: Workstation Guidelines

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 23: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described Personal grounding methods and equipment on page Avoid touching pins, leads, and circuitry.

  • Page 24: Personal Grounding Methods And Equipment

    ● foam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids ●...

  • Page 25: Packaging And Transporting Guidelines

    Static-dissipative table or floor mats with hard tie to ground ● ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes Conductive tote boxes ●...
  • Page 26 Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 27: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as xx screws when you service the parts described in this chapter.
  • Page 28 Remove the two bottom rubber feet from the computer (1). Remove the four Phillips M2.0 × 7.0 screws (2) from under the feet. Remove the two screw covers (3) and two Phillips M2.0 × 3.5 screws (4) from the bottom edge of the bottom cover.

  • Page 29: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 30: Speakers

    Remove the battery from the computer (3). To insert the battery, reverse the removal procedures. Speakers To remove the speakers, use this procedure and illustration. Table 5-3 Speaker description and part number Description Spare part number Speaker Kit M00323-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 21).

  • Page 31: Touchpad

    Disconnect the cable from the ZIF connector on the touchpad (3). You need to move this cable so that you can remove the speaker cable that routes under it. Remove the speaker cable from the clips in the computer chassis (4). Remove the two Phillips M2.0 ×...
  • Page 32 Remove the touchpad: Remove the four Phillips M1.6 × 2.3 screws (1) that secure the touchpad bracket to the computer. Remove the bracket from the computer (2). Lift the plastic shield that covers the cables on the touchpad (1). Disconnect the cable from the ZIF connector on the touchpad and remove the cable (2). Remove the speaker the cable from the touchpad (3).

  • Page 33: Fingerprint Reader Board (Select Products Only)

    Fingerprint reader board (select products only) To remove the fingerprint reader board, use this procedure and illustration. Table 5-5 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board (includes cable) M00315-001 Before removing the fingerprint reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 21).

  • Page 34: Heat Sink

    Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 21). Remove the bottom cover (Bottom cover on page 21). Disconnect the battery cable from the system board (see Battery on page 23). Remove the fan assembly: Disconnect the fan cable from the system board (1).

  • Page 35: Usb Board

    Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 36: Power Button

    Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 21). Remove the bottom cover (Bottom cover on page 21). Disconnect the battery cable from the system board (see Battery on page 23).

  • Page 37: Volume Button

    Remove the power button: From the inside of the computer, lift the rear of the power button (1). Remove the power button from the computer (2). Reverse this procedure to install the power button. Volume button To remove the volume button, use this procedure and illustration. Table 5-10 Volume button description and part number Description...

  • Page 38: Webcam Privacy Switch

    Pull the volume button into the computer to remove it (2). Reverse this procedure to install the volume button. Webcam privacy switch To remove the webcam privacy switch, use this procedure and illustration. Table 5-11 Webcam privacy switch description and part number Description Spare part number Webcam privacy switch...

  • Page 39: System Board

    Use tweezers to pull the webcam privacy switch into the computer to remove it (2). When replacing the webcam privacy switch, insert the switch into the slot (1), and then install the bracket at the base of the switch, making sure the holes in the bracket line up with small posts on computer (2). System board To remove the system board, use these procedures and illustrations.
  • Page 40 Table 5-12 System board descriptions and part numbers (continued) Description Spare part number Intel Core i5-10210U processor, 8 GB of system memory, and 128 GB of eMMC memory (models with a fingerprint M00303-001 reader) Intel Core i3-10110U processor, 8 GB of system memory, and 128 GB of eMMC memory (models with a fingerprint M00301-001 reader) Intel Core i3-10110U processor, 8 GB of system memory, and 64 GB of eMMC memory (models without a fingerprint...
  • Page 41 Remove the four Phillips M2.0 × 3.0 screws that secure the system board to the computer. Component replacement procedures...

  • Page 42: Usb Door

    Lift the right side of the system board (1), and then pull the board up and to the right to remove it from the computer (2). If you need to remove the USB cables, disconnect the bottom (1) and top (2) cables from the system board.

  • Page 43: Display Assembly

    Table 5-13 USB door description and part number Description Spare part number USB door M01320-001 Before removing the USB door, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 21). Remove the bottom cover (Bottom cover on page 21).
  • Page 44 Prepare the computer for disassembly (Preparation for disassembly on page 21). Remove the bottom cover (Bottom cover on page 21). Remove the battery (see Battery on page 23). Remove the heat sink (see Heat sink on page 28). Remove the display assembly: Disconnect the antenna cables from the integrated WLAN module (1).
  • Page 45 Separate the computer from the display (3). If you need to remove the display panel: Use a flat tool to separate the panel from the display back cover (1). The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 46 Rotate the display panel over and place it next to the display back cover (4). The display panel is available as spare part number M00317-001. Display panel adhesive is available as spare part number M00311-001. Lift the tape from the connector on the display panel (1), and then disconnect the cable from the panel (2).
  • Page 47 If you need to remove the touch board, disconnect the two flat ribbon cables from the top of the board (1), disconnect the cable from the end of the board (2), and then rotate the bottom of the board up to remove it (3).
  • Page 48 If you need to remove the hinge covers from the hinges, remove rubber insert from inside of hinge cover (1), remove the Phillips M2.0 × 10.0 screw (2) from each hinge cover, and then pull the hinge covers off the hinges (3). The hinge covers are available as spare part number M00318-001.
  • Page 49 Remove the cable from the clips above the right hinge (3), and then remove the camera and cable from the display back cover (4). The camera module is available as spare part number M00442-001. The camera cable is available as spare part number M00310-001. Disconnect the cable from the camera module.

  • Page 50: Keyboard With Top Cover

    If you need to remove the antenna cables, remove the cable from the clips above the right hinge (1), and then peel the antennas (2) and cables (3) off the inside of the display back cover. Antenna cables are available as spare part number M00304-001. The display back cover is available as spare part number M00305-001.
  • Page 51 Table 5-15 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Denmark, Finland, and -DH1 International -B31 Taiwan -AB1 Norway...
  • Page 52 Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 53: Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering This chapter provides information about processes that are standard procedure for most products. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive. For detailed information about creating a backup, go to http://www.support.google.com.

  • Page 54: Creating Recovery Media

    Creating recovery media Recovery media is used to recover the original operating system and software programs that were installed at the factory. Recovering the Chrome operating system To recover the Chrome operating system on your computer using the recovery media you created: Setting up your computer after a reset or recovery After a reset or recovery is complete, perform the initial setup process.

  • Page 55: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 7-1 Computer specifications Metric U.S.
  • Page 56 Table 7-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1080 (FHD) Surface treatment Antiglare Brightness 250 nits Viewing angle UWVA Backlight WLED Display panel interface eDP 1.2 Chapter 7 Specifications...

  • Page 57: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 58 Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...

  • Page 59: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 60 Chapter 9 Recycling...

  • Page 61: Index

    Index display assembly transporting 15, 19 AC adapter and battery light, subcomponents 13 workstation 15, 16 identifying display back cover lights illustrated 13 hard drive AC adapter and battery 4 spare part number 13 specifications 49 AC adapters, spare part numbers 13 display cable heat sink Audio-out (headphone)/Audio-in...
  • Page 62 wireless certification 9 resetting 47 spare part number 11 WLAN 9 right side components 3 spare part numbers 36 left side components 4 USB ports lights identifying 4 Screw Kit, spare part number 13 camera 5 USB Type-C ports serial number, computer 9 identifying 4 service labels, locating 9 memory card reader 3...

This manual is also suitable for:

14ct-ca000

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