Related Manuals for HP Spectre x360 13-w000
Summary of Contents for HP Spectre x360 13-w000
- Page 1 HP Spectre x360 Convertible PC Model numbers: 13-w000 – 13-w099 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
- Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
- Page 4 Important Notice about Customer Self-Repair Parts...
- Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 6 Safety warning notice...
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Page 7: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ........................4 Right side ................................4 Left side ................................. 5 Display ..................................7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Speakers ............................10 Keys ..............................11 Using the action keys ........................ - Page 8 Determining the BIOS version ......................48 Downloading a BIOS update ......................49 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............50 8 Specifications .............................. 52 9 Backing up, restoring, and recovering ......................53 Creating recovery media and backups ........................
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Page 9: Product Description
● 128-GB Audio and video HP Wide Vision Full HD (FHD) Camera with activity light, USB 2.0, BSI sensor, f2.2 HP IR Camera with two IR lights and IR sensor 1080p by 30 frames per second, supports Windows Help Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-... - Page 10 Category Description WiFi SAR enabled in BIOS (Intel WLAN only) Support for the following WLAN module: ● Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) Sensors Accelerometer + Gyroscope + e-Compass Internal media cards One M.2 slot for SSD One M.2 slot for WLAN Ports...
- Page 11 Category Description Windows 10 Home High End EM/SL Windows 10 Home EM/SL CPPP Windows 10 Home China Language Edition CPPP Windows 10 Home High End China Language Edition SEAP Windows 10 Home Single Language Edition SEAP Windows 10 Home High End Serviceability End user replaceable part: AC adapter...
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Page 12: External Component Identification
External component identification Right side Component Description Volume button Controls speaker volume on the computer. USB Type-C power connector and Thunderbolt Connects an AC adapter that has a USB Type-C connector, ports (2) supplying power to the computer, and if needed, charging the computer battery. -
Page 13: Left Side
Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps (required on some ▲ products), select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. - Page 14 Component Description Type power in the taskbar search box, and then select ▲ Power & sleep settings. ‒ or – Right-click the Start button, and then select Power Options. Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power- ●...
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Page 15: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP ▲ Documentation. -
Page 16: Top
TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification... -
Page 17: Lights
Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light Amber: Computer sound is off. ● ● Off: Computer sound is on. -
Page 18: Speakers
Speakers Component Description Speakers (2) Produce sound. Chapter 2 External component identification... -
Page 19: Keys
Keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. -
Page 20: Using The Action Keys
Using the action keys An action key performs an assigned function. ● ● The icon on each action key illustrates the function for that key. Icon Description Opens the Get started app. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. -
Page 21: Bottom
Bottom Component Description Speakers (2) Produce computer sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom... -
Page 22: Labels
Component Serial number Product number Warranty period Model number (select products only) Component HP product name (select products only) Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. -
Page 23: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Computer major components Computer major components... - Page 24 Item Component Spare part number Display assembly (full hinge-up; includes display panel cable, microphones, hinges, webcam, 907334-001 and wireless antenna cables and transceivers) Top cover with keyboard (includes keyboard cable and keyboard backlight cable) 907335-xx1 NOTE: For a detailed list of keyboard country codes, see Top cover and keyboard on page TouchPad 907338-001...
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Page 25: Miscellaneous Parts
913549-001 Adapters HP USB-to-Gigabit RJ-45 adapter 829941-001 USB Type-C to USB Type A dongle 833960-001 HP USB Type-C to VGA adapter 831751-001 HP USB Type-C to HDMI adapter 831752-001 HP USB Type-C to RJ-45 adapter 855560-001 Power cord (3-pin, C5, black, 1.00-m), for use in:... -
Page 26: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 27: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 28: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 29 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 30: Removal And Replacement Procedures For Authorized Service Provider Parts
Make special note of each screw size and location during removal and replacement. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Bottom cover... - Page 31 Remove the two Phillips PM2.0×5.0 screws (2) and the six Torx T8M2.0×3.0 screws (3) that secure the bottom cover to the computer. Insert a tool into the bottom right corner and pry the cover loose (1). Remove the bottom cover (2). Reverse this procedure to install the bottom cover.
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Page 32: Battery
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. -
Page 33: Wlan Module
WLAN module Description Spare part number Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 910264-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. - Page 34 NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 35: Solid-State Drive
Solid-state drive Description Spare part number 512-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 847110-009 256-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 847109-011 128-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 912322-002 1-TB, PCIe-3×4, NVMe solid-state drive supporting TLC 865697-001 Before removing the solid-state drive, follow these steps: Shut down the computer. -
Page 36: Heat Sink Fan
Heat sink fan Description Spare part number Heat sink fan (includes cable) 907333-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. -
Page 37: Audio/Usb Board
Audio/USB board Description Spare part number Audio/USB board 907336-001 Audio/USB board cable 907331-001 Before removing the audio/USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 38: Speaker, Rear Left
Speaker, rear left Description Spare part number Speaker, rear left (includes cable) 907344-001 Before removing the rear left speaker, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 39: Speakers, Front
Speakers, front Description Spare part number Speakers, front (include left and right speakers and cables) 907343-001 Before removing the front speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 40 To avoid damage to the system board, press down on the location as shown by callout (1) in the following image when disconnecting the right front speaker cable (2). Reverse this procedure to install the front speakers. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 41: Touchpad
TouchPad Description Spare part number TouchPad 907338-001 TouchPad cable 907332-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 42: Power Button Board
Power button board Description Spare part number Power button board 907337-001 Power button board cable 907330-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 43: Rtc Battery
RTC battery Description Spare part number RTC battery 907341-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. - Page 44 Remove the RTC battery from the computer (2). CAUTION: To avoid damage to the system board, press down on the location as shown by callout (1) in the following image when disconnecting the RTC battery cable (3). Reverse this procedure to install the RTC battery. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 45: System Board
System board Description Spare part number System board equipped with processor, a graphics subsystem with UMA memory and replacement thermal material: Intel Core i7-7500U processor, 16 GB of system memory, and the Windows 10 Professional operating system 907558-601 Intel Core i7-7500U processor, 16 GB of system memory, and a non-Windows operating system 907558-001 Intel Core i7-7500U processor, 8 GB of system memory, and the Windows 10 Professional operating system 907559-601... - Page 46 Disconnect the following cables from the system board: (1) RTC battery cable (to avoid system board damage, see caution and associated image that follows this step) (2) Right front speaker cable (to avoid system board damage, see caution and associated image that follows this step) (3) Right rear speaker cable (4) Rear fan cable...
- Page 47 To avoid damage to the system board, press down on the location as shown by callout (1) in the following image when disconnecting the right front speaker cable (2) and the RTC battery cable (3). Remove the two Phillips PM2.0×2.5 screws (1) and the Phillips PM2.0×1.2 broad head screw (2) that secures the system board to the computer.
- Page 48 Remove the system board (2) by sliding it up and forward at an angle. Reverse this procedure to install the system board. Note that you can reuse the long strip of Mylar (193 mm × 35 mm × 0.1 mm) that adheres to the system board shown in the following image.
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Page 49: Heat Sink
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink (includes replacement thermal material) 907557-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 50 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 51: Speaker, Right Rear
Speaker, right rear Description Spare part number Speaker, right rear (includes cable) 907344-001 Before removing the right rear speaker, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 52: Rear Fan
Rear fan Description Spare part number Rear fan (includes cable) 907333-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. -
Page 53: Display Assembly
Display assembly Description Spare part number Display assembly (full hinge-up; includes display panel cable, microphones, hinges, webcam, 907334-001 and wireless antenna cables and transceivers) Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 54 Remove the four Phillips PM2.5×4.0 screws that secure the display assembly to the computer. Rotate the display 270 degrees until it is upright as shown in the following image (1). Slide the display assembly forward until the display hinges (2) clear the computer. Reverse this procedure to install the display assembly.
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Page 55: Top Cover And Keyboard
Top cover and keyboard The top cover and keyboard remain after disassembling the computer. The following table provides keyboard spare part numbers. NOTE: The top cover/keyboard spare part kit includes the keyboard cable and the keyboard backlight cable. For use in country or region Spare part number For use in country or region Spare part number... -
Page 56: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 57: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 58: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 59 Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...
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Page 60: Specifications
Specifications Metric U.S. Dimensions Width 305.66 mm 12.03 in Depth 217.96 mm 8.58 in Height 13.79 mm 0.54 in Weight (equipped with solid-state drive) 1440 g 3.17 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –... -
Page 61: Backing Up, Restoring, And Recovering
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 62: Using Windows Tools
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. -
Page 63: Restore And Recovery
Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. - Page 64 Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
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Page 65: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. - Page 66 Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.
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Page 67: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 68 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
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Page 69: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 70: Index
HP USB Type-C to RJ-45 adapter, battery display panel, product description 1 spare part number 17 removal 24 HP USB Type-C to VGA adapter, spare spare part number 17, 24 part number 17 electrostatic discharge 19 BIOS equipment guidelines 21... - Page 71 10 product description 2 discs 54, 56 spare part number 16 USB 3.x port with HP Sleep and HP Recovery Manager 55 speakers, front Charge 5 media 56 removal 31 USB Type-C power connector and starting 56...
- Page 72 16 TouchPad zone, identifying 8 transporting guidelines 20 traveling with the computer 14 USB 3.x port with HP Sleep and Charge, identifying 5 USB Type-C power connector and Thunderbolt port, identifying 4 USB Type-C to USB Type A dongle,...