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Need Help?
For questions, contact the Accu‑Chek Customer Care Service Center toll‑free at 1‑800‑858‑8072. Hours
of operation are Monday through Friday between 8:00 am and 8:00 pm eastern standard time (EST). We
offer assistance in many languages. You can also visit accu‑chek.com for diabetes management tools and
product demonstrations.
Please complete the warranty card and mail it, so you receive the best customer service possible and
product update news. Or register your warranty online at accu‑chek.com.
About Testing Yourself or Others
WARNING
• DO NOT CHANGE YOUR THERAPY BASED ON A TEST RESULT THAT DOES NOT MATCH HOW YOU FEEL
OR IF YOU BELIEVE THAT YOUR TEST RESULT COULD BE INCORRECT.
• It is always a good idea to have a back‑up testing method available. Failure to test could cause a
delay in therapy decisions and lead to a serious medical condition. Examples of back‑up testing
methods include a back‑up meter or testing by a laboratory. Ask your healthcare professional or
pharmacist about other possible back‑up methods.
• If your blood glucose result does not match how you feel and you have followed the instructions in
this User's Manual, follow your healthcare professional's instructions, or contact your healthcare
professional.
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Important Safety Information
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Table of Contents
Need help?
Do you have a question about the Guide and is the answer not in the manual?
Questions and answers
My meter keeps saying error I have changed the batteries
Your Accu-Chek Guide meter may show an error message after changing the batteries due to several reasons:
1. Incorrect Battery Installation – Ensure the new batteries are correctly inserted with the (+) side facing up and properly positioned under the black tabs.
2. Expired or Low-Quality Batteries – Use two new, unexpired CR2032 lithium coin cell batteries of the same brand.
3. Incomplete Battery Replacement – Always replace both batteries at the same time.
4. Battery Compartment Not Secure – Ensure the battery door is fully closed and snapped into place.
5. Meter Needs Reset – Try removing the batteries, waiting a few minutes, and reinserting them.
If the issue persists, perform a control test to check accuracy. If problems continue, contact Accu-Chek Customer Care.
This answer is automatically generated
How do I know if batteries are bad in the accu check guide link