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Control Tests
4
Understanding Out‑of‑Range Control Results
WARNING
The control range applies only to a control result. It only indicates that the test strips and meter are
working properly. Do not use a control result to interpret blood glucose results.
If the control result is out of range, do not use the meter until you solve the problem. Check this list to
help solve the problem.
Troubleshooting Checks
Were the test strips or control solutions expired?
Did you wipe the tip of the control solution bottle
before use?
Were the caps on the test strip container and the
control solution bottle always closed tightly?
Was the test strip used immediately after it was
removed from the test strip container?
Were the test strips and control solutions stored
in a cool, dry place?
Did you follow the directions?
Did you choose the correct control solution level,
either 1 or 2, when you performed the test?
Are you still unsure of the problem?
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Action
Discard the test strips or control solution if either
is past the Use By date. If the control solution
was opened more than 3 months ago, discard it.
Repeat the control test with an unexpired test
strip and an unexpired control solution.
Wipe the tip of the bottle with a tissue. Repeat
the control test with a new test strip and a fresh
drop of control solution.
Replace the test strips or control solution if you
think either was uncapped for some time. Repeat
the control test.
Repeat the control test with a new test strip and
a fresh drop of control solution.
Repeat the control test with a properly stored test
strip or control solution.
Read the chapter Control Tests and repeat the
control test.
If you chose the wrong control solution level, you
can still compare the control result to the range
printed on the test strip container.
Contact the Accu‑Chek Customer Care Service
Center at 1‑800‑858‑8072.
6/2/16 2:53 PM
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Need help?
Do you have a question about the Guide and is the answer not in the manual?
Questions and answers
My meter keeps saying error I have changed the batteries
Your Accu-Chek Guide meter may show an error message after changing the batteries due to several reasons:
1. Incorrect Battery Installation – Ensure the new batteries are correctly inserted with the (+) side facing up and properly positioned under the black tabs.
2. Expired or Low-Quality Batteries – Use two new, unexpired CR2032 lithium coin cell batteries of the same brand.
3. Incomplete Battery Replacement – Always replace both batteries at the same time.
4. Battery Compartment Not Secure – Ensure the battery door is fully closed and snapped into place.
5. Meter Needs Reset – Try removing the batteries, waiting a few minutes, and reinserting them.
If the issue persists, perform a control test to check accuracy. If problems continue, contact Accu-Chek Customer Care.
This answer is automatically generated
How do I know if batteries are bad in the accu check guide link
I can’t get the battery compartment cover to catch in place. What size batteries should I use? 2032? Accu-check guide model 930